Reviews

Review Details

• Review fromKatherine F

  Date: 06/16/2025

  1 star
  I received my first order today I only received 1 Bottle out of the 3 ordered. I haven't spoke with a real person in the phone. I have been on hold for 2 hours. I texted with someone. They told me that they were off shift now.!I am really apprehensive about this company for my first experience. Use caution. I will see how this plays out

• Review fromDanette K

  Date: 06/15/2025

  5 stars
  I'm 65 and tried the rejuvenate vitamin. ***. My deep, deep smile lines and wrinkles have reduced so much just in a month and a half. My skin all over is glowing and soft. I absolutely love it and I've tried everything out there. I recommend this totally. Can't wait to try the other products this company has.

• Review fromJill K

  Date: 06/08/2025

  1 star
  I purchased the total package serum in January. I used the product for a couple of months and did not see any results. Per their "customer satisfaction " policy I decided to return both of my orders. One order of 3 bottles and one order of 6 bottles. Their policy states a FULL refund if not satisfied within 1 year. So I returned ALL of the product and included my order # and all information needed to return. Sent **** ....although I did not have a tracking number per post office I 100% know they received 8 unopened bottles and 1 opened bottle. They however have denied my refund!!! DO NOT PURCHASE FROM THIS COMPANY!!!!

• Review fromKathleen L

  Date: 06/05/2025

  5 stars
  Each one of the representatives ,I spoke to ,not only resolved the issue ,or were able to give me an answer to my question ,but also we're most professional ,polite ,took the time to properly do their ***** All is Well.

• Review fromFeyona M

  Date: 06/02/2025

  5 stars
  This was my first time ordering from this company, and Ill admitI was a bit hesitant at first. Some of the BBB reviews gave me pause, and as a Canadian customer, I was concerned about potential tariffs or hidden fees beyond the listed price. But I had already fallen in love with the Total Package Serum, which a friend had gifted me, and I was nearly outso I decided to take the ********* my relief, the product arrived within a few weeks, and there were no unexpected charges at delivery. The ordering process was smooth, and everything arrived in perfect ************ for the serum itselfwhat a game changer! I was initially skeptical, but now I cant imagine my skincare routine without it. Although the instructions suggest using it both morning and night, I apply it just in the morning to stretch it a bit further, since it is on the pricier side. Thankfully, a single pump is more than enough to cover my face. The texture is silky and lightweight, absorbing quickly without any ********** usually quite sensitive to fragrances, but this serum has a soft, pleasant scent that doesnt overwhelm. After it absorbs, I follow up with my usual SPF moisturizer, and the result is skin that feels refreshed, firm, and ********** turning 51 this year, and I regularly get told I look like Im in my late 30s or early 40sthis serum definitely plays a part in that! If youre looking for a product that delivers visible results and feels luxurious to use, I highly recommend the Total Package Serum. Ill definitely be ordering again directly from their website.

• Review fromApril M

  Date: 05/06/2025

  1 star

  April M

  Date: 05/06/2025

  I did not try the product and let me tell you why. I watched Dr *********** entire video and when I saw an Il Makiage product model in his video, claiming she got the results from his product, I knew his products were not legitimate. If his products were legit, he'd be able to use his own models. False advertisement = unethical and dishonesty!

  Sun Coast Sciences, LLC

  Date: 05/08/2025

  Thank you for taking the time to share your thoughts. Were genuinely sorry to hear that you felt misled by the video presentation. We want to assure you that were fully committed to transparency and integrity in everything we do. While we do occasionally feature models in our videos, they always try the products beforehand and provide their genuine, personal feedback. Our goal is never to deceive, but to help potential customers see the results real users have experiencedespecially when paired with Dr. ********** research and trusted formulations. We also offer a 365-day You Must Be Thrilled money-back guarantee, so people can try our products completely risk-free and see the results for themselves. Wed love the chance to earn your trust. If you ever have questions or want to speak with a member of our team directly, feel free to reach outwere always here to help.

  Sun Coast Sciences, LLC

  Date: 05/08/2025

  Thank you for taking the time to share your thoughts. Were genuinely sorry to hear that you felt misled by the video presentation. We want to assure you that were fully committed to transparency and integrity in everything we do. While we do occasionally feature models in our videos, they always try the products beforehand and provide their genuine, personal feedback. Our goal is never to deceive, but to help potential customers see the results real users have experiencedespecially when paired with Dr. ********** research and trusted formulations. We also offer a 365-day You Must Be Thrilled money-back guarantee, so people can try our products completely risk-free and see the results for themselves. Wed love the chance to earn your trust. If you ever have questions or want to speak with a member of our team directly, feel free to reach outwere always here to help.

• Review fromSheri O

  Date: 05/05/2025

  5 stars
  Ive been using the Total package serum for a few months and I notice my skin is more even. Ive also started using the neck cream as well as a few supplements including ********* with K2. I have noticed my neck skin is tighter and appears less wrinkled already. I like the fact that all the products have a year guarantee with 100% money back.

• Review fromMary P

  Date: 05/03/2025

  1 star

  Mary P

  Date: 05/03/2025

  Placed order on 4/26 and was told I'd receive shipping notices. On May 1, after hearing nothing, I texted "where's my order?" I heard nothing and started researching the company. After reading many negative reports, I called my bank and canceled the order. I then texted Suncoast that I'd canceled. Immediately got a long scripted text that told me nothing. On May 3rd, I received a package from a shipper. I opened a corner, found the shipping form, and sure enough, it was from Suncoast. I could feel the 2 tube's in the package. I Immediately texted and told them I'd just received the canceled order, I was refusing it and returning it. Again, I Immediately received the long, canned answer that told me nothing. I replied that I'd already gotten my refund from my bank. This is absolutely the most incompetent company that I've ever dealt with. They're big on marketing but lacking in customer service.

  Sun Coast Sciences, LLC

  Date: 05/28/2025

  Hi ****,

  Were so sorry to hear about your frustrating experience, and we truly regret that your first interaction with Sun Coast Sciences left you feeling disappointed. We always aim to provide fast, friendly, and helpful serviceand were sorry if we missed the mark ************** looking into your order, heres what we found:
  

  Your order was placed on April 26 and shipped out the very next day, on April 27.
  The tracking shows it was delivered to your address on May 5, which is within our standard shipping timeframe: ********************************************************************************
  

  It appears our team did send the shipping confirmation, but its possible it may have landed in your spam or promotions folder. We havent received any other recent reports of confirmation emails not being received, but we understand how frustrating it must have been not to see it.

  We received your Where is my order? message on May 1, and while you also attempted a phone call, it looks like the call was ended before one of our agents could assist.

  Shortly after, we received another message from you saying you had filed a dispute with your bank and wished to cancel the order. Per our standard procedure, you received an automatic response explaining the chargeback process.

  While you did request no further contact, our escalation team still respondedsince resolving customer issues (especially escalated ones) is something we take seriously and feel is the right thing to do.

  We understand that automated responses can feel impersonal when youre looking for specific answers, and we sincerely apologize if our reply came across that way. Our intention was never to be dismissive, but rather to address your concerns promptly while the situation was under review.

  At Sun Coast Sciences, we stand behind the quality of our products and the service we provide. That includes owning any missteps and working hard to make things right. We appreciate your feedback and will use this experience to continue improving our communication and service.
  

  We'd love the opportunity to regain your trust. We wish you all the best on your health journey.

• Review fromLynn W

  Date: 04/26/2025

  5 stars
  
  I ordered the Hydrate & Restore Total Face Cleanser and have only used it for a week & a half. I noticed a marked improvement in my skin after just a few days! I had a very dry patch on my cheekbone that had me worried. I was about to make a dermatology appointment to have it checked out. After 3 days of using this cleanser, it has almost disappeared! It looks better every day. I also noticed my skin looks brighter and the marionette lines aren’t quite as prominent. Needless to say, I’m anxious to try some of the other products in this line! Lynn w.
  

• Review fromLouise W

  Date: 04/09/2025

  1 star

  Louise W

  Date: 04/09/2025

  Trying to return order for weeks! Product did not work on me. I have been placed on HOLD for hours of my valuable time. I give up!

  Sun Coast Sciences, LLC

  Date: 04/11/2025

  Hi ******,

  Thank you so much for sharing your feedback, and were truly sorry to hear about your recent experience. We can completely understand how frustrating this must have beenespecially when you're trying to return a product that didnt work out for you.

  After reviewing your account, it looks like there may have been some confusion with the return process. We didnt receive a request for return instructions before you attempted to mail the package, which likely caused the post office to send it back to you. Were so sorry for that inconvenience and would love the chance to make things right.

  We also took a look at our phone system and saw several call attempts, with a total hold time of about 13 minutes. While thats not hours, we totally understand that even short delays can feel frustrating when you're just trying to get help. Our phones can get busy, but please know our support team is also available by email and live chat 24/7. Just head to the Support tab at **************************, and well be there for you.
  

  To help make this right, we have sent you an email to help finalize your return and ensure your refund is completed quickly. If theres anything else we can do to turn this around for you, were just a message away. We truly value your time and trust, and were committed to your satisfaction.