Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to access my account for a return.

  Customer Answer

  Date: 07/31/2025

  Issue was resolved immediately.  Thank you!

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product (Total Night Cream). They just sent 3 more jars which I did not order. I want to send it back and cancel any further orders. I listened to several recorded spiels about ****************** plans, ********* and others. All recorded and never a word from a human. This a SCAM ! Im sure the positive reviews are all fake. ****** any further orders.

  Customer Answer

  Date: 07/24/2025

  Sun coast called this morning.They were very polite, apologizing for what happened. They are to in-subscribe us ( I didnt know we subscribed) and will not send any further products. Appreciate BBB action.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through an ad on ********, I ordered 3 bottles of Total Serum for ******. Before finishing the order a pop up appeared to purchase 3 bottles and get 3 free. I clicked on this thinking it would override my previous selection. There was no indication whatsoever stating the 6 bottles would be in addition to the other 3. I received a call from a person by the name of **** **************. This is her direct line. When I spoke to her on July 2 and explained the above I asked her to cancel the 6 additional bottles, she said she couldnt because it had already shipped. She said there would be no problem returning them once I received them. I also asked her to cancel any auto shipments. She confirmed that wouldnt be necessary since it was a one-time order. As soon as I received the package I called **** and asked her if the total of 9 bottles was included in this package. She confirmed it was 9 bottles. I asked her to send me the instructions/return label to return the package. She said she put in the request for the instructions to be sent and that I should receive it in a day or two. That was on July 10. Today is July 17 and I have still have not received the return instructions. When I called **** on the 17th to follow-up, no one answered the phone. The other times I had called, she answered on the first ring and said Hi *****. I left a message for her to return my call. I see there have been many complaints against Sun Coast Sciences. Please add this one to the growing list.

  Customer Answer

  Date: 07/18/2025

  Today I spoke to ******** who resolved this issue/complaint. My methods of payment were credited and he graciously let me keep 2 of the 9 bottles free of charge. 
  

  This complaint can now be closed. 

• Initial Complaint

  Date:07/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged $117 twice and company set up recurring charge when I had not checked recurring charge all for a one-time $49 order

  Business Response

  Date: 07/14/2025

  Hi ******, 

  First and foremost, we're so sorry for any confusion or concern this situation has causedwe know how frustrating billing issues can feel, and we always want you to feel confident and cared for when ordering from us.

  Weve looked into your account and only found a single order for $117. There is no active subscription associated with your profile, and we werent able to locate a second charge for the same amount.

  That said, just to make things right, weve gone ahead and refunded the $117 charge and sent you a coupon for a free product as a thank you for your patience.
  

  Its possible that because you paid via ******, you may have received both a ****** receipt in addition to our order confirmation, which could have made it seem like there were two separate charges. But if you do have any additional detailslike another transaction ID, or a screenshot of the second chargewed be more than happy to investigate further and ensure everything is fully resolved.

  We truly appreciate your trust in Sun Coast Sciences, ******. Youre the reason we do what we do, and were honored to be part of your journey toward vibrant, healthy living. If theres anything we can support you with, were just a message away.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 months of product on 6/21/25. It was charged to my *********** card on 6/23/25. I never received an email or text with the order number or any other details. I have No idea where my order is or when Ill get it. I am so disappointed that what I believed to be a professional business seems to be anything but. PLEASE contact me by 6/30/25 or I will have no choice but to file a formal complaint.

  Customer Answer

  Date: 06/29/2025

  I received an email from Suncoast saying the product I ordered was already delivered. It wasnt, however, I did receive it yesterday, June 28th. Consequently, Id like to dismiss the complaint. Thank you for all your efforts.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the phone with customer service and she said she would send me a refund because product did not work. I was holding for 2 hours so she said she would email me the information to return product. She never did. Now I cannot even get on the website.

  Business Response

  Date: 06/30/2025

  Hi Virginia, 

  Thank you for reaching out, and Im truly sorry for the frustration this experience has caused. We understand how disappointing it must have been to wait on hold and then feel like you didnt receive the support promisedwe sincerely apologize for any perceived loss of service.

  I want to reassure you that we did send your return instructions immediately after your phone call with our team. Its possible the email may have landed in your spam or promotions folder, which can happen sometimes. That said, we never want you to feel like youve been left hanging.

  To make things right, weve gone ahead and processed a full refund back to your original payment methodno return necessary.
  We also double-checked our website and everything appears to be working normally, but if youre still having trouble accessing it, please dont hesitate to reach out to us directly at ******************************* and well be happy to assist.

  ********, we appreciate you giving Sun Coast Sciences a try, and were sorry it didnt work out for you. If theres ever anything we can do to support you in the future, wed love the chance to help.

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was placing an order on 05/04/25 and clicked ****** for payment but it never returned to the site to confirm my order and a better offer popped up so I clicked on it and the same thing happened. I have had a problem before with other sites when I click ****** it goes back to the site and I have to submit the order because something wasn't complete. I checked my bank account and was charged for two orders and went to my email and had confirmation for two orders which included a company portal to edit/change/cancel your order/tracking/etc but the portal was blocked as phishing. That was red flag and immediately made me question this business. I immediately emailed until I got a response May 7th it was canceled and I would receive credit(maybe up to 10 days). Then I received an email for shipping the order and emailed again telling them it was canceled per *****. It looks days to get email responses from them but they email me more than once a day trying to get me to buy from them again. I wouldn't have opened the package when it arrived except it had no company name and I wasn't sure what it was(the merchandise inside hasn't been opened). I can't access their portal or website since it is blocked for phishing to print a label or anything about where to return it. I have emailed back and forth with numerous representatives and haven't received my credit. Now it appears this business is very shady as I have advised them I can't access the portal due to phishing blockage to handle this. I have wasted a lot of time and emails with them for their error and dealing with the aftermath of them not following through with the cancelation. Please help.

  Business Response

  Date: 06/24/2025

  Dear Ms. ************ hope youre doing well today.
  My name is ****, and Im the Director of Customer Happiness here at **********************. I wanted to personally follow up regarding your BBB complaint and offer my sincerest apologies for the experience you had. I absolutely understand your frustration, and youre right your experience didnt reflect the level of service we aim to provide.
  Weve already taken steps to make things right: both of your orders (#******* and #*******) were fully refunded to your original form of payment on June 9. Below are the transaction details for your records:
  Transaction ID: *****************
  Date: June 9, 2025 at 1:11:01 PM PDT
  Amount: $138.00 USD
  Status: Completed
  Transaction ID: *****************
  Date: June 9, 2025 at 1:11:50 PM PDT
  Amount: $86.00 USD
  Status: Completed
  A return label was provided too and we emailed it to you again yesterday. That said, as a gesture of goodwill, please feel free to keep the two bottles of Total Package Serum with our compliments theres no need to return them.
  We genuinely appreciate your trust, Ms. ******* and would love the chance to speak with you directly to ensure you feel completely taken care of. If theres anything more we can do, please dont hesitate to reply here or reach out to me directly.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Total Package Serum - have been receiving Derma Bright/Currently have enough Derma Bright for a year and only part of a Total Package Serum. I like your products but want to receive the product ordered.If we cannot straighten this out I will cancel all current and future orders and refuse to receive all orders received. K *******

  Business Response

  Date: 06/24/2025

  Hi *****, Thank you so much for taking the time to share your concerns and Im truly sorry for the mix-up with your orders. I can only imagine how frustrating it must have been to keep receiving the wrong product, especially when you were looking forward to using the Total Package Serum.

  I want to assure you that weve taken steps to get this sorted out. Your *********** subscriptions have been fully canceled, and weve sent you a return label so you can send back any unwanted bottles at your convenience. We'll happily refund every bottle you return, up to 365 days from your purchase date. We've also canceled your Total Package Serum subscription for now, but wed be more than happy to reactivate it if you'd like to continue your skincare routine with us just say the word!
  *****, were truly grateful that you enjoy our products and have been a loyal customer. You're the reason we do what we do, and were committed to making sure your experience reflects the care and quality we stand for. If there's anything more we can do to support you, please dont hesitate to reach out were always here to help.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Im dealing with is called ************************* was on April 2025, I placed an order on line but refused to finish it. They called me back then they told me the price I said no. My account was deducted the amount. I declined it at the bank they resubmitted it. When it arrived I returned it. I have received the third package again, I have tracking of it being returned 5/24/25 and this new amount went through my bank on 5/20/25

  Business Response

  Date: 05/28/2025

  Dear ********,

  Thank you again for taking the time to speak with us earlier. We're so sorry for any confusion with your order and truly appreciate your willingness to connect so we could work together on resolving your concerns.
  

  We just wanted to confirm that your return label for your May order (#*******) has been issued by our fulfillment center and is attached to the email we sent. It will allow you to return the six bottles at no cost to you. The subscription for this has also been canceled. 
  

  Heres a quick summary of the refunds weve already issued:
  

  May Order #*******
  Refunded on: May 17, 2025 at 3:47 PM PDT
  Transaction ID: *****************
  Amount: $186.62 USD
  Status: Refunded
  April Order #*******
  Refunded on: May 28, 2025 at 12:32 PM PDT
  Transaction ID: *****************
  Amount: $174.00 USD
  Status: Completed
  

  ********, were grateful for your patience throughout this process, and we want to make sure you feel fully supported every step of the way. If you have any additional questions or need help with anything at all, were always here to help.

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for six months' worth of product. I never received the products and was charged again one month later for another six months' worth of product. The website states that they will bill again in six months if you order six months' worth of product.

  Business Response

  Date: 05/07/2025

  We totally understand how upsetting it must be to not receive your initial order from April 5, especially after being unexpectedly charged again on May 2. You should have received your 6-month supply of ReActivate by now, and the fact that it wasn't delivered along with an additional charge is completely unacceptable.
  
  Due to this a full refund for both orders has been processed back to your original payment method, and the monthly refills have been canceled.
  
  Order ID: ******* - ReActivate Name - Six Bottles Monthly ***************************** Mystery Gift
  Refund Details: $191.84 - 05/02/2025
  
  Order ID: ******* - ReActivate - Six Bottle Monthly Resupply
  Refund Details:  $191.84 - 05/04/2025
  
  Depending on your payment method, refunds typically post back within a few business days. In some cases, it may take up to **************************************************************************************** banks processing time.
  
  Please know that were always here to help make things right. Your satisfaction is tremendously valued, and were constantly working to improve both our formulas and your overall experience.

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******