Complaints

This profile includes complaints for AM Used Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AM Used Auto Parts

  7526 Lithia Pinecrest Rd Lithia, FL 33547-1888

• 

  AM Used Auto Parts

  10901 S US Highway 41 Gibsonton, FL 33534-4711

• 

  AM Used Auto Parts

  3601 N 15th St Tampa, FL 33605-1105

• 

  AM Used Auto Parts

  PO Box 1430 Riverview, FL 33568-1430

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 06 ****** titan motor with 61k miles from them for $1200 when it got here it was strapped to a tire on a pallet both valve covers where smashed and the intake was broke and it was covered with sludge like it got dragged out of a swamp I cleaned it fixed the damage gaskets the timing chain was in the oil pan for it together when I should have sent it back installed it tried to start it sounded bad turning over pulled the pan it had spun bearings motor was wore out I ran the numbers on it come to find out it was an 04 armada motor the truck it came out of according to the history had over 400k miles they refuse to do anything to fix the problem so I am out 1200 and all the parts and fluids I put in it they straight lied about the motor I was getting bait and switch

  Business Response

  Date: 04/03/2024

  Good Morning, I see that a claim was opened up on April 1st, from the notes I see that we are waiting for pictures and videos of the damages. We have sent you a couple email reminders and we have not heard from you. Please submit what we have requested so we can assist you. Thanks. 

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me the part was run tested before buying but there's no way. The timing belt is off and broken
  

  Business Response

  Date: 03/26/2024

  Good Afternoon, sorry to hear you are upset with the used engine. All of our engines are ran tested prior to being removed from the vehicle. I see you received this engine back in October of 2023 and called yesterday stating that the engine is broken. Per our warranty once a customer receives the product you must inspect and report any issues with in 7 business days. Wayne in the warranty dept. is working to see what he can do for you. If you have anymore questions please feel free to reach out to us. 

  Customer Answer

  Date: 03/27/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******* 

  ***** is making it seem like he will help but he already told me he wasn't . I don't care about the warranty. The problem is they never ran tested and checked the engine before selling it to me. Thats the issue. They lied and I have proof from a mechanic and proof that am said it was serviced and it never was

  Customer Answer

  Date: 03/28/2024

  I have messages between me and the mechanic and he even said he doesn't think the car has the miles they said it has on it. I'm not worried about getting the warranty. I want my money back because they sold me a engine that they completely lied about. Lying to customers has no expiration date. Look at all the other complaints made by customers and their complaints are exactly like mine so what does that tell you. They aren't servicing the parts before selling them. My grandmother died in November a couple of weeks after me receiving the motor so of course I didn't have money to install it. Then Christmas hit in December. Life happens but dishonesty shouldn't be reworded. 

  Customer Answer

  Date: 03/28/2024

  I completely understand I don't have warranty for the pieces that go on to the motor. But if they would of ran test this motor like they said they did on my contract then they would of realized this motor was no good. They sold me something that I can't use without me putting my own money into it. I've spent over 300 fixing this problem which I have proof if you need. They told you I only had 7 days to notify them but wayne said I had 30 and his employee said I had 6 months so which one is it. In my contract it doesn't say anything about a time frame. It just said I had a 3 year warranty so I didnt worry about putting the motor on right away. Plus in October I had my sons birthday, I had a death in the family in November and then in December it was Christmas. So putting the motor on was the least of my worries. Plus I couldn't put the motor on till I finished paying the financial company I went through. I didnt finish paying that motor off till the 29th of December. These messages are from the actual mechanic who's been trying to fix everything

  Business Response

  Date: 03/28/2024

  Sorry to hear about your losses, condolences to you and your family. Please see warranty: 

  Claims: All parts must be installed within 30 days of receiving no exception. In the event customer does not want to install the part, there is a 30 day to return window, from the day received. If a part fails once installed, the customer’s responsibility it to email [email protected] a diagnostic with codes and all receipts that show requirements were met. Once a claim is filed, the customer has 30 days to send in the required information to be satisfy the warranty terms. Handwritten receipts will not be accepted. AM Used Auto Pars will cover return shipping on all fail parts within 30 days only. Once a claim has been approved and it is after the 30 days of receiving the part AM Used Auto Parts will provide you with a Return Merchandise Authorization (RMA#) specifying the return address location

  Damaged Parts:
  Customer must inspect part upon delivery and notify AM Used Auto Parts of any external internal damage within 3 business days via email to [email protected] with pictures of the damages including Reference number (Ref#).

  Customer Answer

  Date: 03/29/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *******

  I don't accept this decision. Why should I have had to inspect it when in the contract I was guaranteed it was a working engine. I had also received phone calls stating the engine was being inspected by you guys. So the words of the company are lies. I literally sent wayne proof of everything and yet on here he's making it sound like he's willing to help. Its either I get the help I deserve or I'll take it to the general attorney with proof from other customers that this isn't the first time its happened. I want my money back in full. 

  Business Response

  Date: 03/29/2024

  I understand you dont agree with the warranty and I apologize  but its our policy and you agreed to it at the time of purchase. Thanks

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted AM Used Auto Parts in late November to inquire about purchasing an engine for my ****** Pathfinder. At first, I had to check the engine to make sure it would fit. When the one I was quoted was wrong, I worked with *******, the salesman, to find the correct one. He quoted me a new higher price for a smaller engine but it was what we needed. When we got the engine, it was the first one even though he charged me for the correct one. He and the warranty department refused to make it right. I finally worked with the warranty department and I had to pay more shipping but they were going to exchange it for the correct engine. When they received it back, they refused to send the correct one and said they would refund my debit card in three days. After six days, they still hadn't refunded me and said they sent me an email saying they couldn't do it digitally but would have to mail me a check in 7 to 10 days. I reminded them that I would rather have the replacement, I finally got the check but they took out another shipping charge even though I have paid all of the shipping as well as a restocking fee that I was never told about and shouldn't be paying considering I was supposed to be getting a replacement. When I try to reach the "finance" department (who I was told was issuing the refund), I get the same sales ********************* who laughed and said he didn't care if I reported to the BBB. I do have copies of all text and emails but I have already sent them to them and it all goes back to ******* so nothing happens. Apparently he was even able to stop the replacement I had worked out with ***** in the warranty department so he could s**** me over more. I just want my money back since they are not interested in making the replacement. I already paid shipping to order it and to send it back so I didn't owe that and there should be no restocking fee as I requested and was promised a replacement.

  Business Response

  Date: 04/02/2024

  Good Morning, first all I want to apologize about the experience you had with AM Auto Parts. From looking at the notes I see that you ordered a engine for a 2008 ****** Pathfinder 5.6 Liter thru the quote email that was sent to you.. That is the engine that was tested, pulled and shipped out to you. I see you called about 3 weeks later to let us know that you received the wrong engine. After you submitted pictures we were able to determined you have a 4.0 liter and not the 5.6 liter you ordered. Engine was returned and you were refunded minus restocking fee and shipping fee. Per our warranty policy incorrect parts ordered have a restocking fee and shipping fee deduction from the refund. Please see warranty: (I understand that all cancelled orders shipped, refused shipments, unwanted parts (for any reason), and all parts ordered in error will be subject to a 20% RESTOCKING FEE and $300.00 SHIPPING COSTS)... If you have any further questions please reach out to us. Thanks

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ordered a engine for my 2011 crv from am used part it was supposed be 56k engine. The engine I received was a 2010 k24 engine that isn't compatible with my vehicle also the sales person told me that the engine was coming from ******* and that wasn't the case the one that I received came from ** so it's a rust bucket. Needless to say it doesn't fit.

  Business Response

  Date: 03/05/2024

  Good Morning, sorry to hear you are not satisfied with the used engine you received. After reviewing the pictures the correct engine was shipped to you. If you are not satisfied with the engine you can return with in 30 days and we will issue a refund accordingly. Thanks

   

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21383586
  
  I am rejecting this response because: I provided a picture of my current engine with the white oil filter horizontally on the right side of the exhaust manifold I also provided a picture of the engine Am parts provided and you can clearly see an orange oil filter verticali on the left side of the exhaust manifold  that would make it a 2010 that doesn't come with all time 44 like mine that's A 2011 with all time 44 the engine isn't compatible the oil filter Hits the transfer case quoted by my mechanic with 30 years of experience and he owns a 2010 and a 2011. 2011 ***** CRV, comes in all time 44 where as the 2010 ***** CRV did Not. Also the sales receipt says it's a 56k mile engine and it's more like 310,000
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/06/2024

  Hello, Engine shipped out is for AWD vehicle like the one ordered. More then welcome to ship back for  a refund with in 30 days of receiving. Thanks

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21383586
  
  I am rejecting this response because: Like specified before the engine doesn't fit. I sent the pictures of the difference. I want a refund. I been in contact with the shipping company that dropped it off and the ones from the email and the average cost for me to ship it myself it's over $2,300 the salesman said it was a ******* engine the engine came from **. I feel like I was scammed.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a transmission that was listed with a certain amount of miles, when I received it it was marked with twice as high mileage. When installing it , I noticed their mechanic had stripped a couple bolts during their inspection. Now the transmission is acting up and they are telling me I violated the warranty by not having work done at a dealership yet I have messages where they informed I was allowed to do the work. I specifically asked before my purchase because I couldnt afford work done at a dealership! They are liars and scammers!

  Business Response

  Date: 03/05/2024

  Good Morning, sorry to hear you are having issues with the transmission. I see that you received the transmission that you purchased with the correct mileage. From the notes I see that your mechanic stripped the oil pan bolts and we are sorry that he did that. We are trying to help you with the claim but we are needing the installation receipts such as oil, filter, seals, and also a diagnostic so we can file a claim for you. Once you submit the info over to us I can assure you that we can help you. Thanks

   

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a usable inspected transmission upon receiving it found it to have been deliberately damaged and not usable it also appears to have been submerged in muddy water picture of proof, they scammed me now they tell me I have to pay the cost of shipping of $1,070 to get my refund of 300 they intentionally sent me a junk part knowing that it can't be sent back at this cost , nice scam going on here

  Business Response

  Date: 03/03/2024

  Hello, we are sorry to hear you are not satisfied with your purchase. From the notes I see the warehouse emailed you a return label last week and the part has not been returned. Once the part has been returned we will issue you a full refund. If you have any further questions please feel free to reach out. Thanks

   

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction - 01/16/2024 ***** ***** # - 4262-24 AM Used Auto Parts Reference # - ******* 2009 ********** Passant 2.0 L Automatic 4WD Engine was purchased online from AM Auto Parts on 12/11/2023. After much delay and having to contact AM Auto numerous times, The Engine finally arrived. My mechanic examined the engine and found there was a crack in the engine. After a few weeks of going back and forth with AM Auto Parts, they agreed to accept the engine back and issue a refund. AM Auto parts recommended I use R&L Carriers as a shipper for the engine. I arranged and paid for shipping with ***** Carriers. Pictures were taken of the crack in the engine before it was shipped. R&L Carriers picked up the packed and crated engine on 1/16/2024. The engine arrived at AM Auto Parts on 01/22/2024. AM Auto Parts refused delivery stating the engine was damaged beyond what was identified by the pictures I sent to them and beyond repair. ************** returned the engine to me on 01/25/2024. My mechanic confirmed further damage to the engine than there was when it was shipped to AM Auto parts. AM Auto parts contends that the additional damage occurred during transport and refuses to refund my money. They recommended I file a claim against R&L Carriers. I filed the claim with ***** (see claims #) and they declined the claim, stating they are not labile and offered to pay $36.20 for the engine and $166.57 for freight cost. It is apparent that AM Auto parts and R&L Carriers are working together to deny me the refund I'm due - each blaming the other for the damage. Actual engine cost - $2895.00 Shipping cost - $166.57 Total - $3061.57

  Business Response

  Date: 02/22/2024

  Good Afternoon, we apologize that you are having issues the engine you purchased. From the notes I see engine was returned back to the yard and its damaged. Management is reviewing the order and engine and will be in touch with you. If you have anymore questions please reach out to us. Thanks

   

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motor they sent was not what was advertised. ***** said it was a running motor that ran great. ***** assured me that every motor was tested and ran. Could not even install motor. Spark plugs were burnt. Pictures show the condition of spark plugs. #6 spark plug was missing. #8 was crossed threaded. Engine was full of oil residue and not clean.

  Business Response

  Date: 02/08/2024

  Hello, we are very sorry that you are not happy with the used engine purchased. Engines are ran tested and made sure they are running before they are removed from the wrecked vehicle. Plugs, oil, gaskets and seals must be replaced before engine is installed per our warranty requirements. However if you are not satisfied with the engine you may return with in 30 days of receiving. If you have anymore questions please reach out to us. Thanks

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21253837
  
  I am rejecting this response because: Twice I had cancelled the order on Novenber 17, 2023, but my cancelletion orders were ignored.The engine could not have been tested as claimed because if it had they would have immediately discovered that it was misfiring due to the number 6 cylinder not having a spark plug, instead it had a rubber plug with a bolt on it. The other plugs were burned and oil soaked, indicating a long term lack of maintenance.It was a gross misrepresentation of the product.

  I rejected it and notified ********************* but he claimed that it ran great, I returned the engine at a cost of $735 and they received it on January 5, ****. Had they inspected it they would have found that my rejection claims were accurate. I never received any acknowledgement from AM Used Auto Parts, LLC of my claims .I am therefore requesting a refund of $1449 for the engine and shipping and the $375 for me having to ship the defective engine back.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/16/2024

  Hello, cancelation email was sent after the engine shipped. Engine was returned. I have forwarded your order to accounting so they can issue a refund. If you have anymore questions please feel free to give us a shout. Thanks

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The money I pay for a engine. They shipped a boat engine with auto parts on it. I shipped it back to them. I pay shipping it to them and they took out money restocking. Total cost to me is 1289 dollars. They claim that they have refunded 798 dollars to my **** card. They need refunded all my money I am out . This was their mistake not mine....

  Business Response

  Date: 02/15/2024

  Hello, we do not sell boat engines, we only sell automotive engines. Engine was returned and customer has been refunded. Thanks

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2023 I call and talk to ************************* from ************ which is the salesman that kept sending text to my phone saying he had an engine for my 2010 Buick LaCrosse CXL 3.0L V6 after I was online looking for a 3.0L Engine. So he quoted a price of ******* with free shipping and a 3 yr warranty to cover the engine. I had my mother purchase the engine on her credit card. We was to sign the paperwork concerning the warranty and order form for engine shipment. The engine arrived a month later cause it missed the first shipper and I called and they resent engine. I received engine and checked over engine, sent information about changing damaged power steering pump. The engine then was installed and got running by Midas Auto Repair and they diagnosed the car by the *** and it read code number ****, ****, **** etc.. All concerning cam performance which deals with timing chain. So the mechanic gave me the codes and an estimate about fixing the issue because the car won't accelerate cause engine power will be reduced. I contacted ********************* at the claims department about this issue and the 3 yr warranty on the motor. He told me the warranty is only good if I change and replace all the main components of the engine in order for the warranty and claim to be valid. I've sent multiple emails and I've had my mechanic call cause ***** has 40yrs experience in installing and buying engines and they won't return phone calls or truly want to help fix this situation. I'm filing this complaint to have my timing chain issue resolved by ************ paying for the entire cost of the timing chain being repaired for giving me bogus 3 yr warranty that doesn't cover the engine at all unless I change and replace all internal components that should already come with a running engine that has ****** miles and been tested before leaving their business.. I hope this can be resolved soon.. I feel they did cause it was online and I'm from another state ( discrimination). Thanks!

  Business Response

  Date: 01/30/2024

  Good Afternoon, first I want to apologize that you are having issues with the used engine you purchased from **. I see you received the engine in beginning of October of 2023, and called in on Jan 12, with issues. As a value customer we would like to help you with this claim. We emailed you a claims emails asking for information such as installation receipts and diagnostics. As of today we have not received. Please send us the required info so we can help you out with either a replacement engine or refund. If you need any further assistance please reach out to us. Thank you. 

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21219348
  
  I am rejecting this response because:
  I chatted earlier with  ***** and I was told my warranty wasn't any good because I have to reinstall all parts on the list I sent that is a part of engine when brought in order for engine to be sold.. The business hasn't taking me seriously about spending money to buy an engine that works. If I did all those things there's no need for a warranty or a claim and they're of no help. I know the 3yr warranty was fake because it never covered the engine. Now I feel like I won't my engine fixed and my money returned but I'm not okay at this point with anything they  have to say because it was  never a true attempt to solve this issue.. They are responsible for the engine they sold and that awful warranty that was given with the engine..
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/01/2024

  We take every customer serious. Before a used part is installed we have requirements that need to be done please see below. This on the confirmation form that was emailed to you. Required prior to or at the time of installation: Failure to replace these parts, and perform these processes as recommended by manufacturer before engine is installed or at the time of installation will VOID the warranty:
  Oil
  Oil Filter
  Valve Cover Gasket
  Oil Pan Gasket
  Rear Main Seal
  Front Seal
  Intake & Exhaust Gaskets
  Thermostat

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21219348
  
  I am rejecting this response because: they never gave me a warranty to cover the engine.  Like I stated before if I was buying a engine to put in my car why would I have to change all these parts or components after buying a engine that should have been checked and tested before delivering it to me..  So know nothing is solved  and I won't the engine timing chain fixed.. If not we'll just have to go through this situation. This situation looks like fraud.. So BBB will solve it for us..

  
  
  Sincerely,
  
  ***************************