Complaints

This profile includes complaints for AM Used Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AM Used Auto Parts has 4 locations, listed below.

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  AM Used Auto Parts

  7526 Lithia Pinecrest Rd Lithia, FL 33547-1888

• 

  AM Used Auto Parts

  3601 N 15th St Tampa, FL 33605-1105

• 

  AM Used Auto Parts

  10901 S US Highway 41 Gibsonton, FL 33534-4711

• 

  AM Used Auto Parts

  PO Box 1430 Riverview, FL 33568-1430

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me the used transmission had ****** miles on it when it was delivered to the shop I later found out the transmission had to have more miles because it did the same thing as my original transmission so I'm thinking they didn't even test it before shipping it out so I was lied to

  Business Response

  Date: 06/24/2024

  We regret to learn of the challenges you have encountered with the used transmission purchased from us in March. According to our records, you contacted our warranty department in April and were requested to provide the necessary documentation for us to proceed with your claim. In your subsequent correspondence, you informed us of your intention to rebuild the transmission independently. Should you require any further assistance or clarification, please do not hesitate to contact us directly.
  Thank you.
  

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an engine. Engine is the correct engine however when the repair place prepared to put it in they found that even with new seals replaced the engine heads are not acceptable for use. It was unacceptable to place the engine in the car as it was. Repair place told us we had to buy another $1100 head after paying over $4K to AM for the engine with warranty. We do not even have the opportunity to see if the engine meets the warranty because it was never acceptable to place in the car. AM claims it was running when it was shipped and expected the repair place to put in an engine they knew had oil blow by and was unacceptable. We have now incurred $1100 on top of the amount we paid for a waranteed engine. We purchased the warranty with the engine from AM Auto Parts and have yet to drive the car because the engine was never acceptable to place in the car in the first place. Filed complaint with FL attorney general and have an appointment with a lawyer tomorrow.

  Business Response

  Date: 06/04/2024

  I hope this message finds you well. I understand that you have encountered difficulties with the used engine you acquired from us. Allow me to address your concerns in a comprehensive manner.
  Upon reviewing the timeline of your transaction, it appears that the engine was dispatched to you on January 25th, 2024. Subsequently, on February 13th, 2024, you contacted us to communicate that you no longer required the engine. In response, our team promptly initiated the process for return by providing you with detailed instructions, stipulating a 30-day window for the return process.
  Regrettably, after consulting with our warehouse, it has come to our attention that the engine has not been returned within the specified timeframe. Furthermore, no issues regarding the engine were brought to our attention during our previous communication. Should you be experiencing any difficulties or concerns regarding the engine's performance, I encourage you to reach out to our dedicated warranty team. They are equipped and committed to assisting you in resolving any issues you may be facing. Your satisfaction is of paramount importance to us, and we are dedicated to ensuring that your concerns are addressed promptly and effectively. Please do not hesitate to contact us should you require any further assistance or clarification.
  Thank you for your understanding and cooperation in this matter.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21795071
  
  I am rejecting this response because:

  The communication would have come from the mechanic. Gathering more details from the mechanic before closing resolution. We had to purchase a new head for the engine.

  Originally the mechanic said the engine we wanted to replace could be repaired but once got further in determined not the case which is why it was kept. 

  The engine from this company was determined by mechanic to have a bad head.

  Continuing my investigation for my appointment with lawyer Tuesday a.m.

  Thanks,
  *************************

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased transmission from A&M Auto in ******* received wrong transmission. I needed it for an automatic vehicle but was sent one that fit a standard vehicle. Contacted personal that was responsible for the sale of this part but continue to get the run around, being passed from one person to another. Would like a total refund of $899.00

  Business Response

  Date: 05/23/2024

  Hello, we apologize about this.  I have been in contact with customer for the past couple days and his refund is on his way. Again we apologize about this. Thanks

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I solicited online for a engine for my 2015 Lexus IS250 FSport, your company was not the cheapest, but the warranty on the engine and the sales service was what my decision to purchase the engine from you. Upon the engine arrival, I was informed by AAA Repair of damage to the engine(hole in the oil pan), I contacted the ****************** which the gentle was very helpful and suggested a switch of the oil pan from the engine being removed. AAA Repair was not comfortable with that suggestion. Today I called your claims department and asked what the return cost would be and the person provided that to me, here's where I have an issue: I asked a logical question " Why isn't the oil pan covered under warranty, since it's connected to the engine being shipped?' His general reply was the warranty only covered internal parts of the engine, which granted I didn't read the full warranty and I assumed it was covered, since it was connected to the engine, but I still wanted my questioned answered as to why isn't it covered and he kept referring to the "Warranty Agreement", which I had already acknowledged was legit in it's context, if he did not know, he should have admitted that, not continue to talk semantics. all I wanted was a simple answer, which I haven't gotten. How do I return this "damaged" engine without the penalties and shipping cost or monial cost adjustment for the damage to the engine?

  Business Response

  Date: 05/17/2024

  Hello, we apologize that you are not satisfied with the used engine you received. In our terms and condition under " Components Not Covered Under Warranty" the oil pan is listed on there. Please review our warranty policy ************************** . If you have anymore questions please reach out. Thanks

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine from AMUAP for my 2008 GMC Acadia. I had an ASE certified mechanic install the engine. He replaced all of the required parts to qualify for the warranty. After he put the engine in and started it, it began spewing oil everywhere. The mechanic checked it out and found the head was cracked, apparently from a head-on crash. He sent in all of the receipts and they asked for an engine code. He said there was no engine code and AMUAP kept asking for the engine scan code. Then they wanted a picture of the engine markings. Then they wanted a video. On day 30 they required additional info and denied my claim for not sending in all the info in time. The engine was faulty when they shipped it, they slow played the warranty requiring more and more info which costs to gather. They clearly shipped a defective engine with no chance of successful install, did everything they could to slow play the claim, then denied it. What a scam company!

  Business Response

  Date: 06/03/2024

  We sincerely regret any inconvenience you may have encountered in your dealings with us. Upon review, it appears that your claim was closed due to the absence of verifiable receipts outlining installation requisites. Additionally, no video evidence confirming our engine's markings was submitted despite repeated requests via email. It is important to note that upon initiating a claim, there is a stipulated 30-day window within which all requisite documentation must be furnished. We made concerted efforts to remind you of this requirement on a weekly basis. Thanks

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is stealing money from customers. Had a customer order an engine from this company who said they had in ***** waited 10 days response was engine was bad. Customer called company and spoke with a manager who said loader was broken was the reason they couldn't get to engine. Customer was told there was another engine with 71k on it in *********** to which was shipped to the shop. Upon further investigation into engine metal was loaded in intake transmission spacer plate was wrong and flywheel didn't fit correctly for application. We sent video pictures and everything they needed to be able to swap out damaged engine or refund to which still giving customer run around. We were given wrong engine and they do not want to make it right. We also asked for the vin number that the engine came from and they will not even provide it for us.

  Business Response

  Date: 05/08/2024

  Hello this does not seem correct, have the customer reach out to me directly and I will look into his order. Thanks  ************

   

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a used engine from this company august 2022. The engine had a 3 year warranty. The warranty stated it covered head gaskets. The engine was sent without any heat tabs on it. The company insists the engine was overheated and heat tabs are on all engines. The engine wasnt over heated. It completely malfunctioned.

  Business Response

  Date: 05/06/2024

  Hello, sorry to hear you over heated the engine. Per our warranty if a engine is over heated it voids the warranty. Please see warranty at ************************** : 

  Engine Warranty is voided if the following occurs:
  Run Engine without oil
  Overheat the engine (Blow the Head gasket)
  Not replacing any of the above requirements
  Removing head from engine / tampering with engine

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21668824
  
  I am rejecting this response because: the engine wasnt overheated, the engine began malfunctioning and wouldnt start. When the gas pedal was pushed the engine would shut off. The engine would idle and run smoothly (without knocking or noises or overheating) for an extended period of time then shut down. The mechanic said it was partly due to a bad head gasket. His wife was the one who wrote blown head on the estimate. She is also the one who signed it. There are other reasons a head gasket will blow without overheating. There are not any heat tabs nor is there any evidence of heat tabs ever being placed  on this engine. The warranty does cover head gaskets. Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer Beware! AMUAP Reference# *******. I want a refund.On April 10th, 2024, I received a transmission that was of poor quality. When you check my receipt it indicates only 41K miles on it. This transmission was covered in dirt and oily grime. There had been a repair done and gasket sealant could be seen around the bolt holes to the transmission pan. ****** refused to install and took pictures of the transmission documenting it.On April 17th, 2024, within 7 working days, I sent the pictures by email to sales at AM Used Auto Parts questioning the condition. It was obviously damaged. They did not respond back to **** ended up calling them and sales turned me over to ***** in their so called ******************** ***** pointed the finger at ****** and said they must have damaged it. When I wouldn't buy in to that excuse, he pointed the finger at the shipping company. I wouldn't buy in to that excuse either. The transmission is clearly cracked and some sort of old looking repair was done. Several emails have been passed back and forth. Many of which I clearly asked for a refund. He said it could take up to 30 days to correct this problem. He never called ****** to arrange a replacement or ask for a repair. The receipt indicates a warranty, but there is no warranty. I had to buy a transmission from another company. The second transmission that I bought was delivered in a much better condition than the one from AM Used Auto. Now that I purchased another transmission, he says he has a replacement for me. Don't send it *****, ****** will not sign for it and it will come back to you. I have an email where I clearly asked for a refund and ***** responded back 24 to 36 hours. I have yet to get the refund. Based on the many complaints I've read, this company has a shady business practice of providing poor or damaged quality parts and then stiffing the customer and keeping their money. Everyone needs to call Channel 9 News and have them investigate this.

  Business Response

  Date: 05/03/2024

  Hello ********, we apologize about the damaged transmission. I have reviewed your file and looks transmission was damaged while it was in transit. Our claims ***** has been working on getting your issue resolved. At the time of delivery the dealer inspected the part and signed as good freight, because of that it makes things a bit more complicated filing a claim with the carrier. We are working on filling a claim with the carrier and trying to get your  case resolved as soon as possible. We apologize for the delay and appreciate your patience. If you have any questions please feel free to reach out to us. Thanks.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a used transmission from AM auto parts on 2/26/24. The transmission was installed and never operated properly. After a few days of driving the truck, several codes appeared. I took truck to AAMCO and was told the transmission was bad for the codes that was present. i thought they was trying to get me to purchase another transmission, so i returned the truck to the shop that performed the installation. They confirmed the transmission was bad. After doing some research, several mechanics informed me that no matter what parts that was replace on that transmission, it was not going to function correctly (bad transmission). I reach out to AM auto parts about the codes on transmission. He gave me a point of contact for warranty service who in turn sent me the parts list / receipt process for their warranty service. They rejected the repair shops receipt because it was handwritten. AM auto parts salesperson insured me that their transmission is tested before sold / shipped out.

  Business Response

  Date: 05/09/2024

  Hello, sorry that the part you receive went bad. After reviewing your file I see that you purchased the transmission in November of last year (2023), and called in March to file claim. We emailed you asking for installation receipts along with a diagnostic and we not received as of today. Once a claim is open you have 30 days to summit required paper work to file a claim, this is why your claim was closed. If you have anymore questions please feel free to reach out. 

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21629083
  
  Is there a next step to proceed with the BBB towards resolution with the vendor when the vendor does not respond to the BBB. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 05/14/2024

  Hello, sorry to hear that the used transmission purchased November of 2023 went out. After reviewing your file I see we have emailed you 7 different times in May and April asking for installation receipts and we have not received. Once a claim is opened up you have 30 days to submit receipts to satisfy warranty. If you have anymore questions please feel free to reach out. 

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21629083
  
  I am rejecting this response because: My mechanic did send them a receipt for everything that he performed. They rejected his receipts because it was handwritten on their shop invoice. It's an older local shop in ** where they still use written work orders. They never acknowledged that they sold me a bad product. Attached are the emails sent to AM parts after phone conservations with *****.

  ----- Forwarded Message -----
  From: *************** <***************>
  To: "*******************" <*******************>
  Sent: Friday, April 26, 2024 at 07:40:01 AM EDT
  Subject: ******* Warranty Claim Closed
  
  
  Good morning/afternoon,
  The warranty claim submitted is ineligible for coverage for one or more of the following reasons:
  Required documentation submitted is insufficient. 
  
  *********************
  **************
  ********************

  From:***************
  To:*******************
  
  Fri, Apr 26 at 7:39 AM
  
  
  Hi,
  Please email pictures of both Transmissions, the part you are replacing AND the part we sent you. AND, also include the full VIN# for the vehicle. Send to *****************.
  Thank you for your patience.
  
  *********************
  **************
  ********************

   

  ---------- Forwarded message ---------
  From: *****************;<*********************>
  Date: Mon, Apr 8, 2024, 10:19?AM
  Subject: Re: reference # *******
  To: <***************>
  Cc: ********************************* <*******************>
  
  
  Here is the requested information on *********************************' 2008 **** Explorer 4.0l V6 4WD. 
  
  On Mon, Apr 8, 2024, 9:13?AM ******************* <*********************> wrote:
  
  Here is the requested information on *********************************' 2008 **** Explorer 4.0l V6 4WD. 
  Download all attachments as a zip file
  
  PXL_20240407_212240616.jpg
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  PXL_20240407_212251400.jpg
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  PXL_20240326_114339285.jpg
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  PXL_20240407_211850640.jpg
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  Preview
  
  PXL_20240326_114342301.jpg
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  Sincerely,
  
  *********************************

  Customer Answer

  Date: 05/22/2024

  I forward the original email from mu mechanic to your email address listed. 

  Message sent to our email:
  
  These are the files my mechanic sent to AM auto parts. He is currently out of town. If you cannot open these files, I will need an extension until he gets back to re-send the files. Please advise. I can be reached at **********.
  
  Thanks ********

  Business Response

  Date: 05/23/2024

  Hello, sorry to hear that the used transmission purchased November of 2023 went out. After reviewing your file I see we have emailed you 7 different times in May and April asking for installation receipts and we have not received. Once a claim is opened up you have 30 days to submit receipts to satisfy warranty. If you have anymore questions please feel free to reach out. 

  Customer Answer

  Date: 05/23/2024

  Attached are my receipts.

  Business Response

  Date: 06/10/2024

  Good Morning, The closure of the claim occurred due to the customer's failure to submit installation receipts within the designated 30-day period following the initiation of the claim. It is imperative to note that upon the opening of a claim, customers are afforded a ****** window to furnish installation receipts along with a diagnostic report.

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21629083
  
  I am rejecting this response because: I did not purchase an engine from them. I purchase a transmission. I had to pay $3000 to have the transmission i purchase from them rebuilt. Their warranty is voided because another vendor had to rebuild the part transmission they sold me. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/11/2024

  Good Morning, The closure of the claim occurred due to the customer's failure to submit installation receipts within the designated 30-day period following the initiation of the claim. It is imperative to note that upon the opening of a claim, customers are afforded a ****** window to furnish installation receipts along with a diagnostic report.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission from AM Auto Parts - when the transmission arrived it was in bad shape. I called and emailed many many times with zero reply. I trusted this company and went ahead and had the transmission put into my car. It was a faulty transmission and I should have known better. I contacted the company to try to come to a resolution. They were extremely rude to me, they would not help me and continued to tell me that I HAD to take it to a dealership to have it programed. I went to a certified transmission mechanic that has been in business for over 20 years. AM Auto Parts is a scam. They scour the internet and have junk yards drop ship to the buyer. You first get a very positive price including shipping. Then you pay and wait even though they said they have the part ready to ship. You are forced to docu-sign in a very fast manner that gives them CYA protection. 2 weeks go by and a very poor and unusable transmission comes in. The pictures should show burnt ATF fluid with the consistency of black gear lube and the sprinkling of gold glitter which is friction material and bearing wear on a transmission that was not ****** miles but more like ******* miles. They REFUSE to help me correct this. I was extremely kind to them when trying to figure out a resolution they were rude right off the bat and would hang up on me or put me on hold and not return to the call. This business needs to be shut down. They are stealing peoples money and false advertising these parts. I spoke with a gentleman name *****, he is so rude and unhelpful and would hang up on me.

  Business Response

  Date: 05/09/2024

  Good Morning, sorry to hear you are having trouble with the used unit you received. I have looked into your file and see that we are waiting for you to send in the diagnostic along with the reprogram receipts. We have reached out and emailed you. Our claims **** last reached out to you on 04/29 and you cussed him out and said you were not going to send in anything. We will not reach out anymore. Once a claim is open you have 30 days to send in all info so we can assist you. Once you send in what is required we will assist you. Thanks