Complaints

This profile includes complaints for AM Used Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AM Used Auto Parts

  7526 Lithia Pinecrest Rd Lithia, FL 33547-1888

• 

  AM Used Auto Parts

  10901 S US Highway 41 Gibsonton, FL 33534-4711

• 

  AM Used Auto Parts

  PO Box 1430 Riverview, FL 33568-1430

• 

  AM Used Auto Parts

  3601 N 15th St Tampa, FL 33605-1105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/13/2024 we purchased an engine from them, we installed it in a vehicle upon test drive the engine failed a valve broke off and stuck in top of one of the pistons, we contacted **** ******* on 7/26 and was told we had to remove the engine in order to do so because the engine must turn to remove the fly wheel bolts out and with a stuck piston it cannot fully turn we had to remove a head, **** told myself on 8/30/24 we sent pictures on 8/20/24 was told that we would receive a replacement engine and should have by now, I was assured that we would have one by 9/6 or somewhere there about, then they tell me that is issues with the warehouse and they would refund us then on 9/2/24 I'm told that because we removed the heads only because we had to they wasnt doing anything for us.

  Business Response

  Date: 10/17/2024

  Good Afternoon, this claim has been resolved and customer is satisfied with the resolution we agreed on. Thanks

   

  Customer Answer

  Date: 10/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22436198, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Robert Briggs

• Initial Complaint

  Date:10/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a used motor that was sold to us for $2,700 at ****** miles. Upon receiving the motor and inspection from our mechanic (senior master ford technician for 20 years), a note was found inside the motor, with the name, date, contact information and amount charged from a previous customer. He bought the motor one month previous to us for $3,700 and ****** miles on the motor. He detailed all of the things he found wrong with the motor to us after contacting him, which was then backed by our mechanic who upon his own inspection discovered the same thing. We immediately began the process of trying to get a refund, and were met with ignored calls and promised emails we never received. After several months of go round with this company, they want us to ship the motor back to them at our own expense ($500+ dollars for shipping) and they will refund us accordingly after THEY inspect it. Its pretty crazy that a bad motor that they shipped to someone else a month before us was immediately shipped out to us upon return, obviously without any inspection or they wouldve found the note, to which we are now responsible for all expenses regarding return and they might refund us whatever they feel like.

  Business Response

  Date: 10/31/2024

  Good Afternoon, this customer has been taken care of, engine was picked up by our company, and customer was refunded in full. Thanks

   

  Customer Answer

  Date: 11/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Problem. I purchased a **** 6.4 ***************** from AM Used Auto Parts , for the sum of $7500.00 To have been run tested , in good running order. When I started working on it I found the wiring had been cut off, Oiling it up ,oil was leaking out of the Rt. head , I pulled the heads and found cracks , I also had to open it up to rewire it, IF it had been Test ran, Why cut the wiring? Becouse I pulled the heads **** ****, **** ******* **************** **** I voided the warranty. Q. How do I know what shape this motor is in If I don't open it up ? I am asking for a full refund plus $2500.00 to cover shop and mechanic time for a total of $10,000.00 I am enclosing pictures of the cracks in the heads, plus a shop repair on just what it costs to replace heads in a 6.4 powerstroke. This looks like a scam, and I am the one being Scammed.

  Business Response

  Date: 10/07/2024

  Good Morning, I understand that you are experiencing issues with the used engine and transmission purchased last year. Our claims department previously reached out to you via email to request the necessary documentation to process your claim. However, it appears we have not yet received the required information. Our records indicate that we sent a reminder regarding the outstanding documents, but you requested that we cease further emails. Please note that once a claim is initiated, there is a 30-day window to submit the appropriate documentation before the claim is closed. If you have any additional information or questions, please do not hesitate to reach out. We are here to assist you. Thank you for your attention to this matter.

   

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told i was purchasing a engine for a 2011 **** taurus with 81k miles on it. Then i had a phone call from *****...that said he had to give me another engine because of the *** would not work on the one he quoted me, but said that that engine only had 71k miles on it. I have no idea what engine i received and the mechanic that installed the engine said it may of came from a 2008 **** edge. So i dont know how many mile are on the engine as well. I know the oil filter for a 2011 taurus will Not fit this engine. And the Check engine light came on.

  Business Response

  Date: 09/30/2024

  Thank you for reaching out. Im sorry to hear that you are not satisfied with the engine you received. After thorough verification, I can confirm that the correct engine was shipped.
  You mentioned that the engine is installed and the vehicle is running, which indicates that the correct part was delivered. If there were an issue with the engine, its likely the vehicle would not be operational.
  We have sent you the return instructions via email should you wish to return the engine for a refund.
  Thank you for your understanding.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22348081
  
  I am rejecting this response because: This is NOT a 2011 **** Taurus engine. And the identification number on the engine proves this. 
  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 10/01/2024

  Thank you for reaching out. Im sorry to hear that you are not satisfied with the engine you received. After thorough verification, I can confirm that the correct engine was shipped.
  You mentioned that the engine is installed and the vehicle is running, which indicates that the correct part was delivered. If there were an issue with the engine, its likely the vehicle would not be operational.
  We have sent you the return instructions via email should you wish to return the engine for a refund.
  Thank you for your understanding.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/24 I sent AM used auto parts $2,595 via debit card for an Engine and Transmission from and for a 1996 **** Bronco. The engine and transmission were told to me to have ****** miles on them. About 3 weeks later AM used parts sent me a transmission from an F-150 in worse physical condition than the one in my Bronco now ? A couple of days later I was sent an engine that is unusable and would be a waste of time and money to install!They are now engaging in stall tactics and giving me the run around!Also Mr. ****** ********,the head of warranty and claims is hiding behind their multi layered contract,which is designed to confuse and deny legitimate claims. They went from "friendly, and helpful" to angry with attitude with faced with facts that they are selling junk parts. I'm one of HUNDREDS they've done this to. Also the engine arrived unstrapped on its side on a broken pallet! The transmission is not the correct Transmission I ordered. The motor mount on the engine is broken. These parts are junk,and should NEVER have been shipped to a paying customer and listed as acceptable to be installed. That was the last of my sayings,and I'm disabled. So they have basically ruined me,this isn't something I can recover from!

  Business Response

  Date: 09/24/2024

  Thank you for reaching out to us regarding the used parts you received for your 1995 Ford F-150. We apologize for any dissatisfaction you may have experienced. We understand your concerns about the appearance of the parts; however, please rest assured that both the engine and transmission have been thoroughly tested and come with a three-year warranty. If you prefer not to proceed with the installation, you are welcome to return the parts for a refund. Detailed return instructions have been provided to you. Upon receiving the returned items, we will inspect them and issue your refund accordingly.
  Thank you for your understanding.

   

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased motor for my 2012 traverse on October 10 2023 when I received it it looked terrible oil all over it and when my mechanic went to install with all the required items to have warranty he noticed that the rear bank timing chain was stretched so we recorded a few minutes of video of engine and sent to amuap to which he says that's normal...bs the motor has never worked since I purchased had timing done on it then the motor was so sludged up it kept clogging oil pump also ran rich I just want my money back I've talked to an attorney if they won't refund.

  Business Response

  Date: 09/09/2024

  Good Afternoon, We apologize for the inconvenience. We have sent you the necessary information to file a claim via email. Please follow the provided instructions, and we will be happy to assist you with the claims process. 

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AM Used Auto Parts shipped a motor for a 1997 ***** truck 1500.The motor can`t be installed because it is not in working order.Videos were sent as proof and three mechanics inspected it. All three mechanics stated it should have never been shipped.I am requesting a full refund.AM Used Auto Parts denied my request.****************************** refuse to issue a refund.This is unfair business practices that violate my rights as a consumer.Please resolve this matter and send my refund.

  Business Response

  Date: 08/19/2024

  I regret to hear that the used engine you received has not met your expectations. Please be assured that the engine was thoroughly tested to ensure its functionality before shipment. I understand that your mechanic has declined to install it. We have sent return instructions to both you and your son via email. Once the engine is returned to us, we will inspect it and process a refund accordingly. Thank you for your understanding.

  Customer Answer

  Date: 08/31/2024

   
  Complaint:AM auto parts is responsible for shipping the engine back,I refuse to pay for shipping because the engine is faulty and cannot be installed.Please send the proper label so Ican return the engine.I sincerely hope we can resolve this matter.My next step would be to contact an attornery as soon as possible.

   

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/04/2024

  I regret to hear that the used engine you received has not met your expectations. Please be assured that the engine was thoroughly tested to ensure its functionality before shipment. I understand that your mechanic has declined to install it. We have sent return instructions to both you and your son via email. Once the engine is returned to us, we will inspect it and process a refund accordingly. Thank you for your understanding.
  
  
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22154535
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used transmission from AM used auto parts online. Which they are in ********* *******. When I received the transmission it had a cv axle seized and stuck in it. I took it to a mechanic who told me the transmission would need to be disassembled to remove it without damaging internal components. I contacted AMUAP about the issue and they told me I needed to ship it back at my cost for a refund which I did. The shipping cost me another $232.01. It was returned to them within 2 weeks of receiving the transmission. I had to call for an update on my refund and they refunded me $599 of the $799 I paid originally. I called them about the lesser refund and they said it was a restocking fee as stated in the warranty info. I argued that warranty isnt the case here as I was never able to install the part with broken seized parts stuck inside of it and I should be fully refunded. In addition their policy states that parts returned within 30 days they would cover shipping. When I asked for a full refund and my shipping costs to be refunded ,they are arguing that the transmission was fine and they were able to remove the part. When the transmission was shipped to me there was visible signs of prying to try to remove it before it was originally shipped damaging seals which would have to be replaced regardless , but there were signs that they tried to knock the axle out from the other side which my mechanic told me likely damaged internal parts that were between the 2 ports for the CV axles. I am arguing that warranty policies do not come into play when they are shipping unusable parts to start with.

  Business Response

  Date: 08/09/2024

  We regret that you are dissatisfied with your recent experience. Please be assured that the transmission we sent was thoroughly tested and guaranteed to be in working condition. The part was returned to us because the axle shaft could not be removed by your mechanic. Upon return, the part was inspected, and the axle was successfully removed. We apologize for any inconvenience this may have caused. A refund for the part has been processed. Should you have any further questions or concerns, please do not hesitate to contact us. 

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22117456
  
  I am rejecting this response because: their website states they offer quality tested parts with a 3 year warranty. Quality parts do not come with broken parts seized inside of them. I would like pics showing they removed the axle without causing further damage to the transmission that also had a bolt broken off where the transmission support bracket bolts to keep the transmission secure. Quality parts do not require refurbishing before use. If they had advertised their parts may need repairs before use I would not have purchased from them. I would also like to see documentation that the part was tested because I do not believe it was tested because of the condition it was in. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a transmission they had the money for a month didnt send the part for a BS excuse then when I got mad they refunded me the money by check not electronic transfer just to make my life hard.

  Business Response

  Date: 07/26/2024

  I hope this message finds you well. I want to address your recent concerns. While we value all our customers, we must uphold a respectful and professional environment. Regrettably, we cannot continue our business relationship under the current circumstances. As a result, we will be issuing a full refund to you. Thank you for your understanding.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22047233
  
  I am rejecting this response because:
  You should have refunded me electronically but you sent a check to be spiteful 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transmission I ordered for my 2005 F-150 was delivered on June 2, 2022 with their standard 3 year warranty. It failed after exactly 2 years. I emailed the seller and provided them with the required documentation that they needed. Then I called and spoke to the claims supervisor probably 8 to 10 times with the same response each time. I was told he was meeting with the upper management and would call me back probably that same day, but I never received any response.I need a refund or replacement to get my truck repaired soon.

  Business Response

  Date: 07/23/2024

  Good morning, I regret to learn about the issue you've encountered with the transmission purchased from us two years ago. Upon reviewing your case, I see that you have already been in touch with our office regarding this matter. Our team has reached out to you via email, requesting specific information and documentation necessary to process your claim. However, we have yet to receive a few essential documents from your end. I will promptly send you an email outlining the documents that are still required to proceed with your claim. Once we receive the necessary information, we will be able to finalize your claim and provide instructions for returning the item and processing your refund. Thank you for your attention to this matter.