Complaints

This profile includes complaints for AM Used Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AM Used Auto Parts

  7526 Lithia Pinecrest Rd Lithia, FL 33547-1888

• 

  AM Used Auto Parts

  3601 N 15th St Tampa, FL 33605-1105

• 

  AM Used Auto Parts

  PO Box 1430 Riverview, FL 33568-1430

• 

  AM Used Auto Parts

  10901 S US Highway 41 Gibsonton, FL 33534-4711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About engine first thing just posted at ****** miles ticket on the engine. It had ******* engine back since second engine pull all panel off have pictures of metal debris and stuff land in the bottom of the oil pan they said engine was good. Should have put it in will not reimburse me all of my money because I did not install. The engine engine is bad $3000 to install the engine plus another 3000 to pull it back out and install another engine will not give all money back holding Hunter $1175 for restock fee on their bad engine.they send check *******

  Business Response

  Date: 01/07/2025

  Good Afternoon, Thank you for reaching out. I am sorry to hear that you were not satisfied with the used engine you purchased. Please be assured that all of our engines are thoroughly tested and inspected to ensure they are in working condition prior to shipment. From the notes on your case, I understand that the issue was related to the fluids in the engine. As per our warranty terms and conditions, the engine was returned and a refund has been processed accordingly. Should you have any further questions or concerns, please don't hesitate to contact our ****************** We are happy to assist.
  Thank you for your understanding.

   

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The motor that I was sold is not what they said it was. They said that it had been inspected and tested and none of that was done. The motor was also supposed to be delivered and I had to go and pick it up. I have contacted them multiple times and they dont want to do anything about it.

  Business Response

  Date: 01/07/2025

  Good Morning, sorry to hear you are not happy with the used engine you received for your 1995 Lincoln Town Car, I see that you received the engine in November 7th, and have not made any communications with us. If you are having issues please give us a call at ************ or email ************************  Thanks

   

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 22776732
  
  I am rejecting this response because:

  We contacted them first before we filed the complaint and they want stuff that only a running motor you can get on this is not a running motor. It does not work cant work because its not the right one to begin with. They dont want to do anything. Theres no way we can ever use this motor because it is flat not the right one and even if it was the right one its not gonna work because it its a piece of junk.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ******* ******, l paid AM Used Auto Parts $1,650 for a 2005 ******** Escalade ESV Engine with a 3-year warranty on 09/16/2024. I spent over $400 to replace specific parts (that cannot be reused) the warranty contract insisted upon for it to be upheld. I spent $2,107 for a very reputable mechanic to install this engine only to get a call to come see for myself that it was knocking. The warranty from AM Used Auto Parts does state they will not be reliable for any labor costs. Directly below that statement it also reads their engines are ran-tested not to smoke, tap, or knock. I sent them all the necessary proof of receipts and videos of markings and knocking they required, and they of course wanted the engine shipped back just to confirm my predicament. When in contact with them I quickly made sure I would not be paying for shipping the engine back to them and they assured me I would not be. $800 later I had the mechanic take out the bad engine and emailed AM Used Auto Parts asking if I had to pay for it and would be reimbursed for the shipping. The representive confirmed I had to pay and would be reimbursed. I asked for them to send a **** of Laden for the freight carrier they use that is unrelated to the AM Used Auto Parts company. I was ignored but instead advised I need to do get it shipped quickly. I decided to just use the payment on delivery option on the *** that I found on the carrier's website and printed. When the shipment arrived, it was denied. When I called AM they stated I should have acquired a *** from them before shipping so the payment would be connected to their business account and quickly started processing my engine refund but told me to call the carrier to "abandon freight" and swallow another $1800 (or more because the engine is still moving). If they cannot do right and reimburse me in some other way. I will be getting a lawyer. This is a soft step in that direction.

  Business Response

  Date: 01/06/2025

  Thank you for reaching out. Im sorry to hear about the issue with the used engine you purchased. Upon reviewing the notes, I see that the warranty terms have been fulfilled and a refund is being processed.
  If you have any further questions or concerns, please dont hesitate to contact us.

• Initial Complaint

  Date:12/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine original buy November 24 never told the engine was coming from ********* todays day is December 9 was told engine would be delivered on the 6th of December calked xpo the shipping company used y AM was told today ** deliveries were already put in truck and mine wasn't for today another excuse with different tracking numbers even tho when I called Friday I was told by *** the shipping company my motor was out for delivery another lie even tho in the system when I tracked it it said delivered please help me w this matter I have a customer waiting for an engine already paid for and just keep bouncing me around

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22659660
  
  I am updating my complaint with the following info:

  On 11/24/2024 I called AM used auto parts looking for engine for me Jeep Wrangler 2002 I was impressed at first #1 I was told the engine would have 95k miles I was a lil puzzle because car being 22 years old but it could have been from a vehicle that was probably in an accident and engine could be in tack it took over 22 days to receive the engine AM used auto parts location was in ******* I thought the engine would come from them in ******* the engine was from ********* up north then I said oh boy still gave them the benefit it would be ok engine arrived it was all rusted out from the throttle body was seized up from allot of water falling in it when I took of the intake manifold inside was super rusted from water going in number 1 piston had no compression so wow after so many headaches and inconvenience I got a non working engine now they have my money and the engine is useless very unprofessional and super disappointed.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/13/2024

  Good Afternoon, sorry that you are having issues with the engine you received. Please reach out to our claims ***** at  **************** and they will assist you with any issues or concerns you have. Thanks

   

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid amuap ****** for a transmission that I was told worked. After my mechanic (****** automotive) installed the transmission they found the transmission was no good. I discussed this with amuap then decided to get a refund on the bad transmission. I requested to also receive the amount of ******** in labor charges that I'm being charged to install, and remove the bad transmission, this also includes a new transmission filter, and fluid that was purchased for an unknown bad transmission. They informed me since I didn't get an upgraded warranty that I wouldn't get payment. I was never notified of any type of upgraded warranty that covers labor. Every other company I've spoke with has told me about the labor warranty. All I'm asking for is the ******** in labor fees, which includes transmission fluid, and new filter.

  Business Response

  Date: 12/09/2024

  We sincerely apologize for the issues you're experiencing with the used transmission. We have been in contact with you and are awaiting your confirmation to proceed with the pickup and return process, ensuring a full refund. Please note that the parts and labor warranty was outlined in the email quote previously provided to you. Should you have any further questions or concerns, please dont hesitate to reach out. Thank you for your understanding.

   

   

   

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22656148
  
  I am rejecting this response because: there was no notification of any kind of needing an extended warranty. My next step will be to contact my attorney, and file legal proceedings agaist them, which in that case there will be lawyer fees, court fees, and hardship fees. Since the transmission was bad they falsified the fact that it was tested before shipping. If they had of tested it, they would have known it was a bad transmission.
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 12/10/2024

  We sincerely apologize for the issues you're experiencing with the used transmission. We have been in contact with you and are awaiting your confirmation to proceed with the pickup and return process, ensuring a full refund. Please note that the parts and labor warranty was outlined in the email quote previously provided to you. Should you have any further questions or concerns, please dont hesitate to reach out. Thank you for your understanding.
  
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22656148
  
  I am rejecting this response because: the part was not tested to ensure that it worked. If it was tested, then amuap should have known it was a faulty part, and in turn should never have sold it. This tells me they never tested the part in the first place, or they would have known this, and I wouldn't have spent money on a bad part. I have no choice but to contact my attorney and file suit for falsely selling good parts.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a engine from them for a ****************************************************************************************** the engine before installing it to be safe after installing it it runs good but all of the sudden it started leaking oil from the head and want me have it pulled back out and send it back just like they sent it to me how is that possible with all the new stuff that was put on it also wanted to pay the freight to have it ship if I do that it will cost more than I have in the engine itself so I want to know we're is this right at they really get over you if everyone has to do this so they lied about the engine was good and didn't leak they didn't test it as they said everyone please be aware of the warranty and how it works in their favor and you looses in the end I guess I don't get any results from these people want buy and will keep complaining until I get some results.

  Business Response

  Date: 11/27/2024

  I hope this message finds you well. I apologize for the inconvenience youve encountered with the engine you recently purchased from us. I understand that youve successfully purchased eight parts in the past without any issues, which we truly appreciate. Upon reviewing the details, I see that you were asked to provide a video demonstrating where the engine is leaking, but it appears that this has not been submitted yet. In order for us to effectively assist you and resolve the issue, we kindly ask that you share this information with us. As a valued customer, we know you are familiar with our warranty process and the quality of our parts. Your continued business, along with the trust you place in us by recommending our products to your customers, is greatly appreciated. We are committed to resolving this matter and providing the support you need. Please send us the requested video or any additional details at your earliest convenience so we can assist you further. Thank you for your cooperation, and we look forward to resolving this issue for you.
  

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a used transmission for a 2007 **** Edge with 65K miles at a price of $799, including shipping. I ordered and paid for the unit on Sept. 30, 2024. The transmission delivered to the mechanic the week of October 21. When the mechanic unwrapped the unit for installation, the identification tag states the condition as 203K. In both mine and my mechanics experience, this indicates the transmission has 203K miles. I contacted AM Used Auto Parts, and was told that was a damage code for rear collision. I asked for the *** of the alleged donor vehicle. My investigation revealed the donor was declared a total loss for mechanical reasons, not a rear collision.I requested either the transmission be replaced with the 65K mile unit I paid for, or they could arrange for pick-up and issue a full refund. I was told I could return it for a full refund within 30 days. I asked for an *** and they pay the shipping, since this is clearly not what I was quoted and paid for. Return shipping at my cost is approximately $200.

  Business Response

  Date: 11/11/2024

  Good Morning, customer called in and had concerns with the mileage on the transmission he received. We emailed him the vin number from the vehicle the transmission was pulled from. With that vin number he can pull up the information he is looking for. Customer was also sent return instructions if he does not want to keep. If you have anymore questions please feel free to reach out. Thanks

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22534250
  
  I am rejecting this response because:

  The tag attached to the transmission clearly states the condition as 203K, and that is not what I was quoted and purchased. I have no way to correlate the *** from a vehicle to the transmission - I can only go by the condition tag. This is clearly not the transmission from a vehicle with 65K miles, or it would have been tagged as such.

  I will return the transmission under an RMA with AM Used Auto Parts responsible for return shipping. It is ready for pick up.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/13/2024

  Good Morning, customer called in and had concerns with the mileage on the transmission he received. We emailed him the vin number from the vehicle the transmission was pulled from. With that vin number he can pull up the information he is looking for. No where on the tag does it say mileage.  Customer was also sent return instructions if he does not want to keep. If you have anymore questions please feel free to reach out. Thanks
  

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22534250
  
  I am rejecting this response because:

  I have been in the auto industry for over 30 years. My family has owned multiple dealerships, and we are very familiar with how this business works. We know how total loss insurance declarations are settled, how the auction process is carried out, and are quite familiar with ******. When the condition came into question, I called AM Used Auto Parts and was transferred to their claims department. I expressed my concerns over the condition statement of 203K, and was emailed back that this was not the condition but a damage code indicating rear collision. Once I was provided the **** I began my research and found the bid history documentation with photos. The *** they claim this transmission came from did not have collision damage, and was declared a total loss for mechanical reasons. Furthermore, used parts such as this are typically classified as grade A, B, or C. Since the tag clearly states 203K, that would indicate this transmission came from a donor vehicle with 203K miles. My mechanic has inspected the transmission and is in agreement this unit is a grade C part with likely more than 200K miles. Half of the CV axle shaft is stuck in the transmission and will likely damage internal components and seals if forcibly removed.

  This transmission is not what I was quoted and purchased. I will return the unit for a full refund once AM Used Auto Parts issues an *** declaring they will be responsible for return shipping costs in addition to the original $799 purchase price.

  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17, 2024, I received a quote from AM Used Auto Parts, provided by ****** ******, for a 2013 ****** Prius V 1.8L Automatic 4x2 engine with ****** miles. The quoted price was $1,695, including shipping to my business address and a 3-year limited parts-only warranty.The quote appeared professional, and AM Used Auto Parts advertised best prices for quality used auto parts! Guaranteed. After receiving reassurances about the warranty, I placed the order with confidence.The engine arrived nearly a month later, with an unexpected $100 delivery fee, despite shipping being included. I took the engine to a certified mechanic for installation, following all guidelines provided by AM Used Auto Parts. Upon starting the engine, several issues arose:The oil was thick, black, and sludge-like.The engine appeared much older than the one it was ************ car with only ****** miles would display such extensive wear.This engine was in worse condition than my original engine.The actual mileage likely exceeds ******* miles, contrary to their claim.When I reached out to AM Used Auto Parts, they asked for photos and installation receipts, which I provided. Now they are demanding I remove and return the engine at my own expense, adding labor and shipping costs to an unusable, misrepresented engine.I am out over $5,000 due to this transaction, and the warranty has proven ineffective. AM Used Auto Parts has shown no genuine effort to address this fraudulent sale. I am seeking a full refund and expect prompt action to resolve this issue.

  Business Response

  Date: 11/11/2024

  Good Morning, sorry to hear that the used engine you purchased from us went bad. I see you purchased and received this engine in April. You called in July stating the engine went out. We emailed you a claims email asking for information. All info was received and you were sent return instructions in July for the engine to be returned for a refund. As of today we have not received the engine back. If you have anymore questions please feel free to reach out to us. Thank you. 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/2024 I purchased a motor from them back in May 2024 this is November 2024 the engine was supposed to be ran checked before sold to me it came from ******* to ********* I have been battling them to refund the money to pay tomorrow that I paid them for a bad engine 6 months later Im still dealing with them they want me to pay and have the engine removed and delivered back to them after making me pay for the engine charging me to ship to me paying for installation and replacing most all seals gaskets no I have to pay to remove engine and pay to ship it from ********* to ******* please help I have read multiple complaints on this company

  Business Response

  Date: 11/07/2024

  We are sorry to hear you are having issues with the used engine. I see a claim was opened in June, 2 months after you received the engine. You have failed to provide us with any installation receipts and or diagnostic. Per our warranty we can not file a claim with out it, but we have still allowed you to return the freight for a refund. Once the freight is returned, we will inspect and refund you. Thanks

   

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22522938
  
  I am rejecting this response because:
  What was stated by the company is an outright lie. I file the complaint 3 days after receiving the engine after install the engine ran 5 minutes before locking up. They want me to pay to send a bad engine back to them after I paid to have it installed and then paid to have the engine removed.
  Sincerely,
  
  **** *******

  Business Response

  Date: 11/08/2024

  We are sorry to hear you are having issues with the used engine. I see a claim was opened in June, 2 months after you received the engine. You have failed to provide us with any installation receipts and or diagnostic. Per our warranty we can not file a claim with out it, but we have still allowed you to return the freight for a refund. Once the freight is returned, we will inspect and refund you. Thanks
  
  

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22522938
  
  I am rejecting this response because:
  I have the emails and phone calls that notified your business the day it was installed the motor had run for 5 minutes and locked up I dont have cash receipts for the items I purchased this only became an issue when I filed the complaint to your company. The mechanic even called your company and was treated so unfairly, the finance company even stepped in to try to reach a resolution. I was told to send a video in of the crank not turning we did that as well. The next step will be a lawsuit filed and then we can go to court.
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not honoring their warranty on refund 

  Business Response

  Date: 10/28/2024

  Thank you for contacting us. I apologize, but we do not see your order in our system. We do not sell Engines or have an ****** that works for our company at this time. We would recommend checking your receipts to see where you had purchased the engine from. If you still do believe it was AM-Autoparts, please provide us with an order number. Thank you. 

  Customer Answer

  Date: 10/28/2024

  This is the company 

  Customer Answer

  Date: 10/28/2024

  This is the company 

  Customer Answer

  Date: 10/28/2024

  This is the company 

  Customer Answer

  Date: 10/28/2024

  This is the company 

  Customer Answer

  Date: 10/28/2024

  I bought a motor from AM Motors for 2500 and they dont want to honor the warranty on parts I had to buy to make the engine run I sent them receipts of everything. And all Im asking for is to refund for what is in the receipt like ****** told me to do. The guy that answer the calls or handle the refund told me to email him the receipts I email med and texted it to him just for him to say what they cant do.

  Business Response

  Date: 10/29/2024

  Felawn, thank you for your feedback. While we value customer input, I must address inaccuracies in your review and clarify our position regarding your situation. Two months ago, you reported an issue with a damaged timing chain, and we promptly issued a refund of $225 to assist you. However, it appears that you did not proceed with the necessary repairs to the timing chain, which has led to further complications. Our warranty policy clearly states that it is the customer's responsibility to ensure all required parts are replaced during installation to prevent future issues. Additionally, we have responded to every one of your emails, including approving an additional refund of $97.49 to support you. Despite our ongoing communication and willingness to help, the issues youre facing seem to stem from a failure to complete the necessary repairs outlined in our warranty terms. We stand firmly by our warranty policy, which specifies that we are not liable for any additional costs incurred due to incomplete maintenance or repairs. We encourage you to review these terms, as they clearly outline your responsibilities as the customer. If you have any further questions or need clarification, please reach out to me directly at ************. While we are here to assist you, we must also uphold our warranty terms.