Business Profile
Vitamins and Supplements
Get Trim LifeThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.18/5 stars
Average of 49 Customer Reviews
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Review fromCheryl M
Date: 10/24/2022
1 starThis is a SCAM!! BEWARE!!! I FOUND $215.99 PROCESSING IN MY BANK ACCOUNT. WHEN YOU CALL THE NUMBER IT'S SOME GOOMBA WHO SAYS, HELLO. WHEN ASKED IF IT'S A BUSINESS, IT'S SOMETHING ELSE OUT OF CANADA.Get Trim Life
Date: 10/27/2022
Hello Cheryl,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
We would just like to confirm that you successfully placed an order for Simpli ACV + Keto (5 Bottles) for $215.99. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund because you have already requested one with them, which means that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Thank you.Review fromShilong C
Date: 10/23/2022
1 starThis is a scam because they charged me $219.74 after I canceled the subscription and 4 months later they charged me $219.74Get Trim Life
Date: 10/25/2022
Hello *******,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As per checking, your account was refunded $109.87 on 10/24/2022. As a one-time courtesy, we went ahead and issued an additional refund of $109.87 today without the need to return any of our products. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.Review fromDebbie N
Date: 10/23/2022
1 starI've emailed requests to cancel and no longer charge my account and they keep doing it. Filing a complaint with my credit card company now.Get Trim Life
Date: 10/25/2022
Hello Deborah,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $213.99 today without the need to return any of our products. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.Get Trim Life
Date: 11/01/2022
Hello,
We apologize for the inconvenience as we are limited with the policies in place for the products. Therefore, unable to issue any more refunds on your account. Please note that we strictly follow our 30 days return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 06/15/22. We hope you understand the matter of the situation that occurred on these charges. Rest assured, the account is canceled, and you won't receive any further charges.
Thank youDebbie N
Date: 10/26/2022
What about the other orders that I've received and been billed for? You're only crediting one month.Review fromBlanca G
Date: 10/21/2022
1 starThis place is a scam Beware!!! The customer service number 1-800-463-XXX was the worst experience!!Get Trim Life
Date: 10/24/2022
Hello Blanca,
We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
Should you need any further assistance, please do not hesitate to contact us.
Thank you
Review fromJim C
Date: 10/20/2022
1 starHORRIBLE HORRIBLE SCAM COMPANY, BEWARE!!!!!! They charge your credit card without your authorization or approval. They will not refund you they just give you the runaround and lie!!!! DO NOT TRUST THIS COMPANY!!!!!! We had to cancel our credit card just to get the charges to stop even after contacting them several times and getting lied to. DO NOT BUY FROM THIS SCAM COMPANY!!! THEY WILL STEAL YOUR MONEY!!!Get Trim Life
Date: 10/24/2022
Hello,
Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
Thank you.Review fromSue A
Date: 10/20/2022
1 starDO NOT BUY FROM THIS COMPANY THEY ARE A SCAM THEY WILL TAKE YOUR MONEY TAKE THE PRODUCT BACK AND NEVER GIVE YOU A REFUND WHEN YOU CALL YOU GET THE RUNAROUND FOR 2 TO 3 MONTHS AND YOU NEVER GET ANYTHINGGet Trim Life
Date: 10/24/2022
Hello Sue,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter.
Thank youReview fromLaura H
Date: 10/20/2022
1 starI've experienced the same fraudulent and poor business practices at the hands of this company. They sent me a 2nd shipment of product for $199 I didn't want or request, as the product doesn't work. I've made numerous phone calls (they say you're automatically enrolled when you make your first purchase- if that's the case, the terms are hidden or obscured) and they tried to chew me down by offering a discount to keep the product. I refused. They finally agreed to take the product back. I sent it all back over a month ago; after a few other phone calls, they confirmed they received it and would issue a refund in 7-10 business days. That was weeks ago. They specifically asked me at the time if I'd filed fraud charges or a dispute with my bank, which I had not. HINDSIGHT. This morning they informed me my refund was still being processed, and they would contact their billing department to see what the could be done. They billed me July 2nd. How long did they need?? I informed them I'd waited long enough, their practices are deceitful or least of all misleading, and I would be going through my bank to file charges.. they said they were sorry I wasn't happy. REALLY Unfortunately, typical banks only give you 60 days (or two banking cycles) to follow up with a fraud complaint. Not only did this company send me a junk-product, they resent more of it a month later, charged me 3x what I paid for the original junk-product, then used stall tactics to wear me down about my refund until i was out of options. In total they got $229 out of me, for nothing. "0". I'm livid.Get Trim Life
Date: 10/24/2022
Hello Laura,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter.
Thank youReview fromDawn-Marie L
Date: 10/19/2022
1 starSCAM! I did a one-time order of the gummies for $199. But now they auto charge my bank account $199 every month. I tried to use their online contact form but it won't let you send it. I can't get ahold of them on the phone. I want a refund and for them to stop charging me.Get Trim Life
Date: 10/24/2022
Hello Dawn-Marie,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one-time courtesy, we issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromThomas M
Date: 10/18/2022
1 starThey charged me $75.59 sixty days after my one bottle purchase. Complete scam. Don't buy it.Get Trim Life
Date: 10/20/2022
Hello Thomas,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled. As a one-time courtesy, we went ahead and issued a full refund of $75.59 as requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.
Review fromKirsten H
Date: 10/17/2022
1 starI signed up for one bottle at 34.00 and they charged me for a full set of pills that cost 250.00. I called to cancel and get a refund they told me to send back and I would get a refund. It has been 6 months, I call each month and they say it was a mistake, last month they said they would send a check and it would be 5-7 business days, it has been two and a half weeks. It is scam!!! Always an indian customer service person, outsourced. They have no legal team, I asked, no supervisors, I asked. I will never see my money and I am single mom with two kids...thanks a lot. I hate the internet and will never buy anything off of a site again. I am so sad at the state of things.Get Trim Life
Date: 10/24/2022
Hello Kirsten,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter.
Thank youGet Trim Life
Date: 11/01/2022
Hello Kirsten,
We would like to apologize for the delay that has taken place to refund your money for Simpli ACV + Keto and Detox for a total of $249.98. There have been some problems processing a refund. This is a banking issue that we are still working on.
We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to expedite the check.
Thank you for being patient with us and be assured that we value you as one of our top customers.
Yours Sincerely,Kirsten H
Date: 11/01/2022
So now the refund was going to be put in my account since May. The check is in the mail has been two months of lying, now it's a billing issue with bank.
When does this become a legal issue?
Doesn't BBB do anything about this?
How is this possible?
I would appreciate a number to reach to give to my lawyer! Please stop avoiding all my questions and pay or provide number! This is illegal!Kirsten H
Date: 10/24/2022
I appreciate your apologies but I have heard them for 6 months now. You cannot have an error for so many months. You did tell. me you would send a check and that never arrived.
I do not believe that you will send a check as you have done this to many people and you are lying and cheating people. Shame on you!
I would like to get a phone number for your legal team. When I asked before you said you did not have one.....
Prove you are not a scam. Actually pay me back!!!!
This is so disappointing.
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