Business Profile
Vitamins and Supplements
Get Trim LifeThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Vitamins and Supplements.
Reviews
Customer Review Ratings
1.18/5 stars
Average of 49 Customer Reviews
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Review fromSnow S
Date: 11/11/2022
1 starSCAM!!!! Thankfully my credit union declined the charge and sent me an alert that this company was trying to charge my debit card for $218.49. This is ridiculous, now my card has been blocked and I have to go through the hassle of contacting accounts that I have set up for auto-draft. If I could give me a negative review I would. In my opinion we should be reimbursed for the time spent and hassle we have to go through. DO NOT EVER BUY ANYTHING FROM THIS COMPANY!!!Get Trim Life
Date: 11/15/2022
Hello Dedra,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromJamie O
Date: 11/10/2022
2 starsI viewed this a product from this company a few days ago but never purchased it. I have no account login for the website, no order confirmation email, never received any product, nothing. A few days later I received a text that my credit card declined the charges. I called the Trim Life Labs Customer Service number on the website. They confirmed the last 4 of my CC# using my email address! I explained the situation and they confirmed that the charge was not processed and cancelled my "subscription" to ensure no further charge attempts or orders. Definitely scandoulous but they seemed to be responsive. I'll be keeping my eye on this for sure.Get Trim Life
Date: 11/15/2022
Hello Jamie,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
Review fromBonnie W
Date: 11/08/2022
1 starI can't give them even the lowest rating. I never heard of this company but they somehow got my credit card number and charged over $200 to my account. Thankfully Bank of America declined the charge and notified me immediately but now I have to go through the hassle of changing my credit card number on accounts that charge my card automatically each month, like my cell phone and cable bill.Get Trim Life
Date: 11/10/2022
Hello Bonnie,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
Review fromAlicia D
Date: 11/07/2022
1 starScammed as well. Signed up for 1 shipment. The product was horrible and I was not able to use. Have sent multiple e-mails to cancel with no response. Got charged again today and will be going to my bank with fraudulent charge. Do not buy anything from this company. Wish I had read reviews before I did.Get Trim Life
Date: 11/10/2022
Hello Alicia,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one-time courtesy, we issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
Review fromSherry P
Date: 11/06/2022
1 starI wish I could be zero. I DID NOT order this product!!!!! They charged my card I'm sure from some fraudulent means, $207.79. I am not working and battling disability and every penny counts. I have never seen or heard about this product ever! I had to look it up on chrome. I called the number it gave for calling customer support. And left an email. When I called I got barked at that that3rd party doesn't sell the product. Fraud!!!!!!!!! The only way I got the correct number itself was the BBB. It also has a big red triangle ðŸ”ºï¸ on it. If my.money is not returned, I will be filing a fraud report with my bank tomorrow-monday. Do not use this company. They steal and are criminals in my opinion. Bad company!!!!!!!!!Get Trim Life
Date: 11/10/2022
Hello Sherry,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As per checking, we issued a full refund on 11/10/22 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromJason J
Date: 11/05/2022
1 starI have been charged 74$ a month for 5 months plus the cost of the ginger detox and never received anything. And I only wanted 1 month not reoccurring charges but they keep coming.Get Trim Life
Date: 11/28/2022
Hello Jason,
Per tracking information, the packages were delivered to your address on file. For your reference, you may track it at ***** using the link provided below;
For the first shipment:
*************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** ************************
Thank you for being so patient. If you need anything else, let me know if I can help.Get Trim Life
Date: 11/15/2022
Hello Jason,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
We went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
Jason J
Date: 11/17/2022
I have never received even one product and it has charged me 74$ a month for 5 months not 1 month. Thank you for refunding 74$ of over 300$ that you never even mailed the first product to my address mReview fromLillian S
Date: 11/05/2022
1 starThis is a SCAM. Do NOT try to get anything from these people. I attempted a one time purchase of under $100 and they keep trying to charge me $218 every month. I tried blocking them from my banks side of things but they were able to get through that this month when I really needed that money!! I can't reach them either. Their phone never goes through and they won't email me back to take my card off file.Get Trim Life
Date: 11/10/2022
Hello Lillian,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As a one-time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromRobert W
Date: 10/30/2022
1 starThis is a scam. Made a one time order and they keep making recurring charges. No confirmation of my original order. I took extra care to ensure that I placed a one-time order. The company changed it to recurring without permission or authorization. Tried to e-mail the company but thee was no response at all. Disputed some of the charges with my bank. But this company keeps posting new charges every month.Get Trim Life
Date: 11/04/2022
Hello Robert,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $218.49 today as requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.
Review fromShirley T
Date: 10/29/2022
1 starScammers will not refund your money after taking it out of your a accountGet Trim Life
Date: 11/04/2022
Hello Shirley,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
This concern was raised and handled by the Financial Department. It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.
Review fromSusan M
Date: 10/24/2022
1 starGiving 1 star, but it should be a big fat ZERO star! Scam all the way. So tired of their ** and "apologies" I don't want an apology, I just want my money back for the product that you received back from me on 8/2/22.
This company strings everything out making it almost impossible to get your money back.
I have made several attempts and spent 30-45 mins on calls with their 3rd party customer service.
I contacted my credit card company and am hoping they have some luck. If a rep from the company reads this- Save your empty apology- I don't want it- I just want my $$ refunded.Get Trim Life
Date: 11/01/2022
Hello Susan,
We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter.
Thank you
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