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Customer Review Ratings
Average of 266 Customer Reviews
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Review fromMarion L
Date: 03/30/2025
1 star
0 Stars. A $29.99 item suddenly turned into $199 (potentially more) bill. This change was not noticeable. The fact that PayPal was unable to cancel the order indicates negative intent.
Svelte Media, Inc.
Date: 04/02/2025
Hello, ******. We're sorry for any confusion regarding your purchase. We want to assure you that we are not a scam, and in an effort to avoid misunderstandings, we have a two-step verification process for adding the program to your dashboard.
We have cancelled your subscription and refunded you. Feel free reach out to us at ******************************************* and we will be happy to help you. Your satisfaction is important to us!
Review fromYvette E
Date: 03/19/2025
1 starSvelte is a rip off company taking advantage of people by charging them a monthly fee with no notification after a 7 day free trial on their service. Beware do not get sucked into their scam!!! They are thriving from ripping people off!!! I don't know how people like this can live with themselves taking advantage of people. Coach Mere, i hope you sleep well at night!!!Svelte Media, Inc.
Date: 03/21/2025
Hello, ******. Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. However, we understand how this may have been unclear, and we truly apologize for any inconvenience. We have cancelled your subscription and extended our money back guarantee and refunded 3x$49.
Our team is here to help make this rightplease reach out to us at ******************************************* and well be happy to assist you in accessing everything you need.
Review fromPatricia D
Date: 03/10/2025
1 starTried reaching Svelte to cancel the monthly fees before they started. The only contact info I could find was by email. I emailed them, with the cancelation but then I was still charged ***** besides paying the ***** for the free ******** far as I am concerned I am owed a total of $78.00.Svelte Media, Inc.
Date: 03/12/2025
Dear ********,
We apologize for the inconvenience you've experienced. Upon reviewing your account, we've processed refunds of $29 and $49, totaling $78. Please allow 5-10 business days for these refunds to reflect in your account.
If you have further questions, feel free to contact us at ****************************************************************************.Review fromDawn M
Date: 03/05/2025
1 starthis company does not send you any notice that they bill you on a monthly basis after the free trialSvelte Media, Inc.
Date: 03/10/2025
Hello ****,
Were sorry to hear that you feel this way. We aim to be transparent about our billing practices, and our terms do outline that after the free trial, a monthly subscription will be initiated. We do send notification emails regarding billing.
If you have any concerns or believe you didnt receive the appropriate notifications, please contact us at ****************************************** so we can review your account and help resolve any issues. Your feedback is important to us, and we're here to help.Review fromRobin S
Date: 02/27/2025
1 starIve been trying to reach Svelte for a complete refund and my text and email messages are all returned. In light of the 100% money back guarantee, it seems intentional to struggle with the refund request. I cannot this program to anyone in good conscience because of the poor customer service and lack of transparency when requesting a refund. I find it hard to believe this program can remain in business with such poor assistance and without clear processes to follow when requesting a refund. Scammers? After this experience, I tend to believe thats what its all about.***** SSvelte Media, Inc.
Date: 03/03/2025
Dear *****,
We sincerely apologize for any frustration you experienced while trying to reach us. We want to assure you that we are not a scam, and customer satisfaction is extremely important to us. Your subscription has been canceled, and we have processed a full refund of 3x $49 as per our 100% money-back guarantee.
We appreciate your feedback and are always working to improve our response times and transparency. If you have any further concerns or need additional assistance, please dont hesitate to reach out to us at ****************************************************************************.
Wishing you the best,
The Svelte TeamReview fromKasey H
Date: 02/26/2025
5 starsSvelte Training is great! The support team and everything is great! ??Svelte Media, Inc.
Date: 03/01/2025
Hello, *****. Thank you for your kind words! ?? We're thrilled to hear that you're enjoying Svelte Training and that our support team has been helpful. We're here to support you every step of the waykeep up the great work! ???Review fromClaudia R
Date: 02/21/2025
5 starsLove their customer service!!! I had an issue on my end that ****** was able to help me with and saved the day <3Svelte Media, Inc.
Date: 02/24/2025
Hi there!
Thank you so much for sharing your experience! ?? We're thrilled to hear that ****** was able to help you out and save the day! Your kind words mean a lot to us, and we'll make sure ****** gets the recognition she deserves.
If you ever need anything else, please dont hesitate to reach out. We're always here to help!
Wishing you all the best,
The Svelte Training TeamReview fromAudra B
Date: 02/13/2025
5 starsI am genuinely impressed with the customer service at **********************. I had a query about my new account which was addressed immediately, then there was a misunderstanding regarding membership and payments; in every case I was dealt with straight away (time zones considered as I am in *********). The response was professional, polite and empathetic.:)Svelte Media, Inc.
Date: 02/18/2025
Hi, *****. Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. We always strive to provide prompt, professional, and empathetic support, no matter where our customers are in the world. If you ever need anything else, dont hesitate to reach out. Wishing you all the best on your journey with Svelte! ??
Review fromMarisa P
Date: 01/28/2025
1 starI want a refund but there is NO contact info on the transaction so I cant find a way to request a refund. ****** doesnt have their info. So this is suspicious since why cant I get their info to cancel the transaction. ***Svelte Media, Inc.
Date: 01/29/2025
Hi ******,
We sincerely apologize for the frustration you're experiencing. We understand how important it is to easily access contact information to resolve these matters, and we regret that this has caused you inconvenience.
To assist you with your refund request, we recommend reaching out to our customer support team directly at ****************************************** with your order details or ****** transaction ID. We are committed to resolving this for you as quickly as possible.
We take all customer concerns seriously and will do everything we can to address your situation.
Thank you for bringing this to our attention, and we look forward to helping you resolve this matter.
Kind regards,
The Svelte TeamReview fromChiara T
Date: 01/27/2025
1 starThese people are scammers!!I bough metaboost thinking was once off charge and suddenly you find 80aud per month subscription On your credit card.I didnt not realised the charges until after 12 months. SCAMMERS! I want my money back as the advertisement was misleading and did not mention whatsoever any subscription. I have reported you to the ************************ and please anyone else that got scammed from this scam bags report them as well so they stop operating asap! Please refund all my money back asap from January last year! 12 months charges equates to 900 AUD.Scam bags ChiaraSvelte Media, Inc.
Date: 01/29/2025
Hi Chiara,
We are truly sorry to hear about your experience. We understand how concerning unexpected charges can be, and we sincerely apologize for any confusion caused. Our goal is to be transparent with all of our customers, and we regret if the subscription details were not clear at the time of your purchase.
To assist with your refund request, wed be happy to look into your case further. I will email you now so we can review your account and find the best possible resolution.
We take customer feedback seriously and are committed to addressing any concerns you have. Once again, we apologize for the inconvenience, and we hope to resolve this issue as quickly as possible.
Kind regards,
The Svelte Team
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