Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Jan. 18, 2024 I agreed to pay a one time fee of $31.76 for some ab exercises/one and done workout program. I didn't order or subscribe to anything else as you can see in the order confirmation. Unfortunately I never even log into the site in the 30day period to use the service. I recently noticed a charge for $53.66 on my account from Jan 25, 2024 thru June 23, 2024 and looked into it today. I called the customer service phone number that i found on the internet to get them to refund my money. The lady I spoke to who claimed to be a supervisor claimed she could only refund my money back for 60 days. I told her i didn't order the service nor did i use the service so they cannot charge me and i want a refund back to Jan 2024 when the charges first appeared. As you can see by my documentation that is attached, they say its a one time fee and that they offer a money back guarantee, with no mention of it being limited to 60 days. I have attached the order confirmation where you can see the one time fee of $31.76 for a one and done program and nothing about a subscription or and contact information to cancel a subscription that they are saying I ordered which is not show on my order confirmation. I would like my money $353.72 returned. I have cancelled the service via the internet and who ever I spoke to said she would credit only 60 days due to their policy. This is a bait and switch company and I don't appreciate them signing me up for something i didn't order.

  

  Business Response

  Date: 07/05/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have canceleld your subscription and extended our 60-day money back guarantee to 120-day which is 4x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21940496
  
  I am rejecting this response because: I did not sign up or agree to anything other than the one time charge of 35$.   Your bait and switch techniques are dishonest.   I want all 6 months of my money returned.   
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/22/2024

  Hi, this was refunded. We even extended our 60 day money back guarantee to 120-days so we refunded you 4x$49.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Svelte Media **** for a one time charge of $29.00 and now they have been charging me $52.43 for the last 4 months. I have left messages and emails and no one will answer.$209.72

  

  Business Response

  Date: 07/03/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded 2x$49. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged a monthly fee of ***** since January and I just realized that for a subscription I did not signed up. And also I tried contacting them number does not work I cant file a claim online. I am paying for something I did not subscribe it is not fair that they just take your money and you cant even cancel.

  

  Business Response

  Date: 07/01/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I am sorry to hear that you are requesting a refund, however, I am happy to assist.
  
  I am happy to clarify that the  One and Done Workout Program involves a one-time fee of $29. However, it looks like you also opted into the 7-day free trial of our  One Minute Abs + Svelte Life Series  membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done. The membership is billed at $49 per month starting when your free trial period is over. After reviewing your account, I cancelled this subscription. We offefr 60-day money back guarantee and we issued 2x$49. 
  
  Please allow 5-10 business days to reflect on your statement. A refund confirmation email was also sent to you.
  
  Feel free to reach out again if you are in need of any further assistance.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been being charged 4999 a month for a few months now but I never agreed to purchasing anything from this company. I looked through all my emails and there is no email from them regarding any sort of arrangement. I honestly dont even know what this company is or what it offers. *** tried to contact this company and cannot get anyone by phone. I would just like my money back for three months of a product. I never asked for nor used. I dont understand how this company can have so many complaints and is still able to run a scam like this. I need all my money back and I want no further charges from this company.

  

  Business Response

  Date: 06/28/2024

  Hi ***,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

  Customer Answer

  Date: 07/18/2024

  I apologize, these emails went to my spam folder and I did not see any of them. I have been charged another 4999 for a service. I dont know what it is. There is no email address I can give you other than the one I am emailing you from, because I dont have any information in my email about this company. I just have a charge on my card for the last five months. My card ends in 0416 with the name ********************************* on it. Can you please tell me what other information you would need in order to clear this up and get my refund. Ive never authorize this place to charge me and I have no clue what service it even offers but Ive been paying $50 a month for the last five months.

  

  Business Response

  Date: 07/19/2024

  Hi, I have cancelled your subscription and extended our 60-day money back guarantee to 120 days so I refunded 4x$49.

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with "one and done" but was not aware that it would be a monthly charge. Svelte media company.

  

  Business Response

  Date: 06/27/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your currenct subscription and refunded $49 back to your original payment method. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 07/03/2024

  They are willing to refund one charge but I was charged again in July for this service I have been trying to cancel. I am unimpressed with this company and the fact they make it very difficult to cancel a subscription you are unaware you've made to begin with . Thank you for your support.

   

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21898242
  
  I am rejecting this response because:
  

  They are willing to refund one charge but I was charged again in July for this service I have been trying to cancel. I am unimpressed with this company and the fact they make it very difficult to cancel a subscription you are unaware you've made to begin with . Thank you for your support.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/05/2024

  Hi ******,

   

  We only charge you once for $49 and that was last month in which was already refunded. You never had a charge for this month as this was already cancelled.

  

  Business Response

  Date: 07/05/2024

  Hi, team. This is the screenshot shows her transactions: ****************************. The one with minus sign indicates it's been refunded.

• Initial Complaint

  Date:06/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed in Dec 2023 with the understanding there was a one time charge, when the charge reoccurred in Jan 2024, I emailed per their site instructions to cancel. The charge is still being deducted. I called in Feb 2024 when the charge appeared again. Then the site or name appeared to change and the charges continue. I have tried to cancel yet again. But at this point this company seems very unreliable to actually cancel and just keeps charging my card. How do I get them to stop basically stealing from me?

  

  Business Response

  Date: 06/24/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended the 60-days to 120-days. I refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  

  The business did take action, cancelled the account and refunded the months requested.  
  

  Thank you for the service you provide, it is very valuable and your efforts are greatly appreciated.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a one off payment of $29 in September last year, the company sent me emails and a video and a free 7 day course which I thought was part of the $29 programme, I never agreed to any subscriptions or purchased anything else or filled in any forms or ticked any boxes but they have now been taking an amount of $49 USD which is about $75 AUD from my account without authorisation or my knowledge for 10 months now, they acknowledge that is was a once off payment but say by me watching the free video 7 day free info I agreed to the subscription I did not and they want to only offer me a part refund and not a full refund, they were devious in how they tricked me into a subscription, I never agreed to it and would never have clicked on a box saying yes please debit me monthly, I cannot afford this and want a full refund, I was never even aware they were taking money from me until my bank contacted me to ask if I had authorised this payment and I said NO.

  

  Business Response

  Date: 06/25/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,we have cancelled the subscription and refunded 6x$49 back to your original payment method. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21889402
  
  I am rejecting this response because: I feel I was deceived into these monthly payments, I signed up for a once off payment and a free course, your deceptive methods trap people into thinking they are only committed to on once off payment of $29 and a free 7 day course and without their express consent and without them agreeing to purchasing another product, you implement  a monthly debit and say by accepting a free course they have agreed to something else, thats unscrupulous and deceptive and to take money from my account without my knowledge or consent is fraudulent and its false advertising, the product I bought was called one and done and was sold to me as a once off payment with a free 7 day course and thats all it should have been, you know you have done the wrong thing and that is why you have refunded some of the payments but I need the final 4 payments refunded. You are showing no understanding or compassion and just say too bad you should have cancelled with 60 days to get a refund, I had no idea you were debiting me so how could I cancel something I was not even aware of. Do the right thing, stop this false advertising and deceptive methods trapping people into something they did not want and did not purchase and did not even know about, I received no benefit at all for all the money you took, I am  unemployed and cannot afford this loss, this has caused emotional stress and has caused my health to deteriorate, please refund all the payments you took, that is the only resolution to this matter.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/27/2024

  Hi, ******. I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.We're truly sorry to hear about your experience and any distress it has caused. We have already canceled your subscription and issued a refund for some of the payments. 

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21889402
  
  I am rejecting this response because:I signed up for a one off payment, they debited me monthly for 10 months without my permission or my knowledge, they agreed to partial refund and now they have reversed some of the refund. They always refuse to offer full refunds they say you signed up for something you didnt and then to try appease you they offer a few payments back as a resolution, be careful though, they can reverse these refunds while they are still pending in your bank account.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and canceled but I am still seeing it on my credit card statement and I am not receiving any benefit from the charges

  

  Business Response

  Date: 06/25/2024

  Hi, upon checking, it was cancelled and we stopped sending the product since May. 

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint about the business practices of Svelte Media **** In September 2023, I purchased a product from Svelte for $29, and another for $1. Since that purchase, I have been charged $52.92 each month for a membership fee that I never agreed to or signed up for.Because my husband handles the credit card bills, I did not notice the monthly charges until a few days ago (June 2024). When I called the number listed on my credit card statement, it was not functional. After checking older statements, I found another number and managed to speak with a company representative. I requested the cancellation of the membership and reimbursement of all the membership charges. The representative agreed to cancel it and reimburse the charges for *** and June only. However, I requested reimbursement for the additional eight months, totaling over $420, as the membership fee was added without my consent following my initial product purchase. The representative claimed that the membership details were in the Terms and Conditions and that several emails had been sent to me since my purchase, indicating a monthly fee. Despite reviewing all correspondence from Svelte, I found no mention of these monthly membership charges. If they exist, they are not clearly spelled out for the consumer.I echo the sentiments of many other dissatisfied customers. ********************** **** appears to be engaging in deceptive practices, exploiting consumers by quietly charging them for memberships they did not agree to. It is disappointing to see another diet and exercise company taking advantage of consumers under the guise of promoting health and wellness while using such deceitful backdoor practices.

  

  Business Response

  Date: 06/21/2024

  Hello ********,

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and inconvenience caused by this situation.
  We have reviewed your account and confirmed that your subscription has already been canceled. Additionally, we have processed your 60-day money-back guarantee as a gesture of goodwill and have refunded the charges for the months of May and June.

  We take customer feedback very seriously and are committed to ensuring that our policies are transparent and easy to understand. We appreciate your feedback and will review our communication practices to prevent such issues in the future.

  
  If you have any further questions or need additional assistance, please feel free to contact us directly. We are here to help and want to ensure your satisfaction.
  Thank you for your understanding.

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21879449
  
  I am rejecting this response because Svelte Media **** is engaging in deceptive practices, exploiting consumers by quietly charging them for memberships they did not agree to. I am requesting reimbursement for the additional eight months from September through April,totaling over $420, as the membership fee was added without my consent following my initial product, NOT MEMBERSHIP, purchase. The representative claimed that the membership details were in the Terms and Conditions and that several emails had been sent to me since my product purchase, indicating a monthly fee. Despite reviewing all correspondence from Svelte, I found no mention of these monthly membership charges. If they exist, they are not clearly spelled out for the consumer. Svelte Media **** is exploiting consumers' desire to improve their health and wellness by covertly charging membership fees without any prior notification.
  

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/25/2024

  We apologize for any inconvenience caused and appreciate your feedback. We understand your concerns and have taken steps to address the issue. We have already issued a 60-day money back guarantee and, to further assuage the situation, have extended it to 120 days. Additionally, we have refunded two charges of $49. We aim to ensure transparency and satisfaction for all our customers. Please provide your email address so we can continue to assist you directly and resolve any remaining concerns. Thank you for your patience and understanding.
  
  
  

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21879449
  
  I appreciate Svelte Media, Inc.'s efforts to address my request by refunding 4 out of 10 months of membership fees. However, I must reject this response as I am requesting a full refund, an additional $317.52. Furthermore, Svelte Media, Inc. should update their website to clearly outline membership and product costs. The program is good, but the website is misleading.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/28/2024

  Hi, team.  We have extended our money back guarantee for her to 120-days instead of 60-days. The subscription was selected upon purchase and we do not have control over it. 

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somehow I got charged $48 and I have no idea why? I am 73 years old and I have multiple sclerosis. No way would I have this charge. Please refund asap as I am a retired and it's a lot of of money.Thanks *************************** *********************

  

  Business Response

  Date: 06/21/2024

  Hi, are you using a different account? I only see One and Done Workout Program. 

  

  Business Response

  Date: 06/24/2024

  Hi, I found your account and it only comes with One and Done Workout Program and no subscription. Here is the screenshot: ****************************. Should we cancel the one and done for $29?