Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service which was supposed to be an initial charge of $29.00. I quickly realized it was not for me and have called the so called customer service number numerous times and have never received the promised call back. I want to cancel this subscription and it is clearly the intention of the company that they do not wish to let you go! The customer service link is not active and the customer service number does not answer and does not return calls. This screams fraud! They are continuing to charge my account so far now for $262.19. I want out - now. This is clearly predatory marketing. They can keep the $29.00 but the rest needs to be refunded immediately and cancel this horrible marketing scheme, The email address Svelte has on record is **********************

  

  Business Response

  Date: 07/26/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and refunded $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you to request cancellation of my (unsolicited) subscription. I just requested a free trial subscription and they automatically charged my bank account $53.19. I hereby cancel and immediately terminate the subscription with LazyFit and request a refund of the $53.19 to my bank account. Not only this. I just found out that two additional charges have been made to one of my cards; one for $29.00 and another for $49.00. They all add up to a total of $131.19. Needless to say, I have not authorized any monthly subscription and request a refund of all my charges.Thanks in advance,******************* *********************

  

  Business Response

  Date: 07/26/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded the $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 07/27/2024

   
  Complaint: 22042120
  
  I am rejecting this response because:  They mention the purchase of One and Done or Meta Boost and I have not bought anything. Possibly this is why the $53.19 charge is made. I repeat, the only thing I requested was the free trial subscription, which I understand by this was the $29.00 charge, which is possibly correct and I can accept, but not the other charges. I definitely want to cancel everything, I am not interested in any services from Svelte Media Inc.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/29/2024

  Hi, we already cancelled and refunded the $49. Are you also cancelling the one time charge for One and Done Workout Program?

  Customer Answer

  Date: 07/29/2024

  They claim to have returned the $49.00 to me, but as of today that credit is not reflected in my account. I can't tell tem that I agree until I see that credit in my account.

  

  Business Response

  Date: 08/06/2024

  Hi, is this from whom? Please note that refunds are not instant. It can take 7-10 business days depending on their bank.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one-time workout video program and have been subsequently charged each month thereafter. Once I realized this charge, I contacted the business and they refuse to refund more than a few months charges. Additionally, their program is false advertisement and does not work as guaranteed.

  

  Business Response

  Date: 07/24/2024

  
  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and refunded 2x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22031772
  
  I am rejecting this response because: when I initially signed up while on vacation in ******, there was at least ***** hour technical issues with me logging in and activating the account.  I had to phone in several times to your customer service and during those conversations stressed my hesitancy and suspicions about the validity of this "guaranteed results program".  As mentioned in my previous communications to you prior to filling a complaint with BBB, I am seeking full refund due to false advertisement and bait and switch sales tactics.  Should you be motivated to refund me the full amount paid, minus 7 day trial fee if any - I would gladly update my experience to reflect positive outcome.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/29/2024

  Hi ******,

   

  We apologize for the issues you experienced and for any frustration caused. We strive to provide excellent service and are sorry we fell short in this instance.
  We do offer a 60-day money-back guarantee, but given the circumstances, I have extended it to 120 days and refunded another 2x$49 to your account. We hope this resolution helps address your concerns.
  If there are any further issues or questions, please let us know. We appreciate your feedback and the opportunity to make this right.

  
  Best regards,
  The Svelte Team

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22031772
  
  I am rejecting this response because:you took 12 months of $49 and have only refunded 4 months.  I will be willing to settle with 3 more months of refunds to close this issue out as resolved.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/31/2024

  Hi, We take great pride in the effectiveness and excellence of our training programs and products. As posted on the website we do offer 60days money back guarantee. The only way we can assuage the situation is to extend it to 120-days which we already did.
  

  

  Business Response

  Date: 08/06/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns.Unfortunately, the most we can do is to offer 120-day money back guarantee.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22031772
  
  I am rejecting this response because: Please see attachments of confirmation email for 7 day trial membership.  As you can see there is no mention of any required activity by consumer to cancel membership and avoid additional charges.  On the contrary, your verbiage eludes to an offer of a lower lifetime membership fee than $49.  Please promptly process refund for the remaining 8 months.  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/12/2024

  Hi, the subscription option is on the website. Before you complete the order it will give you the option to add it or not. If you have not subscribed you can easily contact us via email or phone to cancel it. We already provided you our money back guarantee.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22031772
  
  I am rejecting this response because: the proof is in the attachments sent that there is no mention of what you allege to be current policy.  Why wouldn't a company that operates in full transparency communicate and reiterate a policy on their confirmation email to ensure client understands timeline/restrictions, etc?  So it stands, I am requesting a full refund due to false advertisement and hidden fees.   
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I need to know what happens with the refund I requested, I have been receiving responses for days from different media telling me that the refund will be issued between 24 to 48 hours. Then they tell me that it is 7 to 10 days and more than 10 business days have already passed and the refund has not yet been reflected. My bank tells me that there is no information about the refund from you and that once you make the deposit the money immediately appears in my account. Apparently there are many people complaining about the same thing, making improper charges and then not refunding, I can understand that the page is about scamming people. They only send copied emails with the same answers. As I understand it, the consumer in international purchases is also protected, therefore, I will have to file the corresponding complaint if there is no refund of the money.

  

  Business Response

  Date: 07/19/2024

  Hello,
  We have already canceled your subscription and issued the refund. Please allow a few more days for the refund to reflect in your account. If you don't see it soon, feel free to reach out, and we will assist you further.
  Thank you for your patience.

  

  Business Response

  Date: 07/19/2024

  We have already canceled your subscription and issued the refund. Please allow a few more days for the refund to reflect in your account. If you don't see it soon, feel free to reach out, and we will assist you further.
  Thank you for your patience.

  Customer Answer

  Date: 07/21/2024

   
  Complaint: 22010992
  
  I am rejecting this response because:

  I NEED YOU TO GIVE A SPECIFIC DEADLINE SINCE ALL THE DEADLINES DELIVERED FROM THE CALLCENTER AND FROM THE EMAILS HAVE NOT BEEN MET. THEREFORE THEIR REFUND POLICIES ARE NOT REAL, FORCEING THE CONSUMER TO BE CONTINUOUSLY CALLING TO FIND OUT WHEN THEY WILL RETURN THE MONEY.

  I ATTACH EMAILS FOR YOUR FOLLOW-UP 
  
  ********************************

  

  Business Response

  Date: 07/22/2024

  There was no  charged. It was voided same day so no money was transferred to us 

  Customer Answer

  Date: 08/03/2024

  I am rejecting this response because:
  I NEED YOU TO GIVE A SPECIFIC DEADLINE SINCE ALL THE DEADLINES DELIVERED FROM THE CALLCENTER AND FROM THE EMAILS HAVE NOT BEEN MET. THEREFORE THEIR REFUND POLICIES ARE NOT REAL, FORCEING THE CONSUMER TO BE CONTINUOUSLY CALLING TO FIND OUT WHEN THEY WILL RETURN THE MONEY.

  THERE IS NO REFUND OF THE MONEY YET

  
  I ATTACH EMAILS FOR YOUR FOLLOW-UP 
  
  ********************************

  

  Business Response

  Date: 08/06/2024

  Hello team, was this resolved or do you need more information?

  

  Business Response

  Date: 08/06/2024

  Hi, I am sorry what deadline are you referring to? We are not a call center.

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged ***** June 21, ***** May 16, & ***** on April 21. I have not allowed any of these transactions. I have had to replace my bank card 4 times now. Not exactly sure how or why money is being taken out of my account. I don't even know what your company is or about. I am a single mother of 3 and I don't have the extra money to just ignore this type of stuff. So having my money reimbursed would be acceptable. I had to ****** the name that was on my bank statement to even find this page to write this.. please have this fixed immediately Thank you Tempest

  

  Business Response

  Date: 07/25/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Estimados, suscrib a un plan de prueba y ya me han cobrado mensualmente aproximadamente US$ 50,00. Quiero que cancelen mi suscripcin y devuelvan los dineros cobrados sin mi autorizacin.

  

  Business Response

  Date: 07/23/2024

  
  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and extended our 60-days money back guarantee to 120 days. I refunded 4x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon. I purchased the Metaboost Connection package in January 2024 understanding that they charged a one-time value of 29 US. However, since February 2024 they have been charging me US$49 without my consent and I have not been able to stop the charge from my card. It seems like a theft and a scam to me because I did not allow a monthly charge. I searched the application but I didn't find any option to cancel the payment, the only thing I could do was unsubscribe from the emails. I expect a refund of all the extra payments of 49 US that they made during these months and a definitive cancellation of the application. I expect a positive answer.

  

  Business Response

  Date: 07/19/2024

  Hello ******,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120 days. I have refunded 4x$49.
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Basic One-Time Charge of $29 ($31.76 with fees) on 5/30/24. Apparently there is a 7-Day free trial for some other Membership Program, that I never opted in to. Yet my card was charged on 6/6/24 and 7/6/24 for $53.66 each time. I have recently sent an email through their website requesting a complete refund of all the charges made to my card, as they state they have a "No questions asked 60 day money back guarantee". Their billing practices are "shady" at best. A 60 day money back guarantee because I am sure most people don't even realize they are being billed until quite a few months go by.I am filing this complaint because 1) I would like every charge made to my credit card refunded. and 2) Hopefully if enough people complain about the fraudulent billing practice maybe something can be done about it.

  

  Business Response

  Date: 07/16/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded 2x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized ONE payment of $29 on 4/4/2024. However, they have continued to charge my card and do not respond to email correspondence asking them to STOP! Currently at $225 and adding... I THINK I have figured out how to cancel the subscription now, but I am unsure, and I want my refund.

  

  Business Response

  Date: 07/12/2024

  
  Hi ********,

  
  We sincerely apologize for any inconvenience you have experienced. We have reviewed your case and want to inform you that your subscription has already been canceled, and we have refunded two charges of $49 each, adhering to our 60-day money-back guarantee policy.

  If you have any further questions or need additional assistance, please do not hesitate to contact us directly at ******************************************* We are here to help and ensure your satisfaction. Thank you for your understanding and patience.

  Customer Answer

  Date: 07/21/2024

   
  Complaint: 21978625
  
  I am rejecting this response because, as reported, I was fraudulently charged more than 2x yet they only refunded 2 of the charges. 
  
  Sincerely,
  
  **********************

  

  Business Response

  Date: 07/22/2024

  Hi, we have refunded you 2x$49. 

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a one time product for ***** I believe , I was charged 9/26/23 $31.32 . Since then I have been charged every month for a program I did not purchase. I have never logged on. I have tried emails they do not respond. I didnt find a phone #. I was charged 10/2/23 $52.92 SVTRAIN 11/1/23. $52.92. SVTRAIN 12/1/23. $52.92. SVTRAIN 12/31/23 $52.92. SVELTE MEDIA 1/30/24. $52.92. SVELTE MEDIA 2/29/24 $52.92. SVELTE MEDIA 3/31/24. $52.92. SVELTE MEDIA 4/29/24. $52.92. SVELTE MEDIA 5/29/24. $52.92. SVELTE MEDIA I got an email to update my payment information (debit card expired) I DID NOT update payment information and yet I was charged 7/7/24. $52.92. SVELTE MEDIA Thats $529!! I want my money back! Its a scam! DO NOT purchase anything from Mere!

  

  Business Response

  Date: 07/09/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled the subscription and extended our 60-day money back guarantee to 120 days. I have refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  

  Business Response

  Date: 07/09/2024

  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled the subscription and extended our 60-day money back guarantee to 120 days. I have refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.