We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer System Designers

Web.com Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

Reviews

This profile includes reviews for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Web.com Group Inc has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 59 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Nicole L

      Date: 05/31/2024

      The account services is poor, you have to put in a request to get your billing information removed. This company is behind and slow on their processes. A horrible customer service and experience.

    • john Q

      Date: 05/18/2024

      I would give them a 0 out of 5 if I could. This company represents the worst experience I've ever had in the tech, domain, hosting, and website industry. Their customer service is atrocious, their products are outdated, and they refuse to fix even the simplest issues.Our website, which was generating a healthy amount of traffic, was abruptly shut down by this company. Despite spending hours on chat and phone calls with their support team, they did nothing to resolve the issue. We're not talking about an excessive amount of traffic eitherjust around ****** visitors per month. Yet, they demanded additional purchases from us to reinstate our website. This level of service is unacceptable.

    • Richard P

      Date: 04/15/2024

      Web.com/Network Solutions are unworthy of your business as they unreliable and their action border on fraud. We are a small (veteran focused) non profit. We discussed with Network solutions about upgrading our website as they told us the following year our renewal would be two thirds cheaper. After giving the contact they provided she told me that a draft would be available in 3 weeks, I provided her with things that had to corrected and update in the NEW site. 90% were not changed and they provided nothing new. To make things worse, the new email system, (WordPress 6.5) was not compatible with our work structure and could not be implemented. When I asked for a refund or partial refund they told us NO, because we were past the 3 day window to cancel, even thought they LIED about the transition steps to implement WordPress 6.5.Stay clear this organization and Do Not under any circumstances pay them upfront!

    • Jake B

      Date: 04/05/2024

      For nearly 2 decades I have been a client of mydomain.com where I have 20 urls registered as well as hosting packages.Last week I received an email from web.com stating my account with mydomain.com was now with them. (Clearly they purchased the company.) Further it specifically stated that there would be No changes.Today, my first annual renewal for a url came through - all of my 20 domains were scheduled to renew for $21.99 each with my former service. My charge for a single domain today was $37.99. A 75% increase. There was no email prior to the renewal letting me know the renewal was coming, nor of the insane increased cost of it.I called customer service and spoke with someone in a call center who read off of a terrible script but didnt actually communicate with me. Might as well have been a recording.There was no concern or care over the charge/price increase that I didnt approve. She did offer me a discount of 25% of future renewals through the year if I pay up front. But considering how absurd the cost increase was, the discount was still a nearly 50% increase from what I was paying.Additionally, I can no longer see the costs of upcoming renewals on the back end of the website like I used to with my mydomain.com account. So I dont even know what the future charges will be, despite being automatic renewals.The company as a whole feels like a cash grab and scam predicated on preying on people subscribed to auto renewals of other companys that they acquire and **** the costs up on.

    • Denise D

      Date: 01/25/2024

      SCAM ALERT. I paid for ****************************, was never told or emailed the terms, then they "built' me a website with inconsistent font, misaligned icons, inconsistent spacing, etc. Then cut me off. Never launched my site. I submitted changes twice, and there will still mistakes (my directions had screen shots.) I have called, chatted, and emailed and never get a reply. I have to call back to get a reply. This is a scam. Dispute the charges on your credit card and do not pay for these jokers.

    • Richard J

      Date: 01/24/2024

      I was given a great price to host my website, now I know why. I had an issue registering my website with ******** search engine, and called web.com's tech support to find out that I need to purchase another service to register my site with search engines. At a MUCH, MUCH higher price than the hosting. So basically theu sold me a car with no engine. If I were you I'd find a reputable company to do business with unless you have a lot of money you don't want.

    • David C

      Date: 01/03/2024

      I had a domain registered through them, and the domain was about the expire near the end of Jan, ****, according to the info shown on my account page on ********************. I tried to update the account info in last December but it was locked. Since I still had enough time, I waited until after the holidays before I called them, and requested to move the domain to godaddy. To my surprise, ******* simply claimed the domain was expired, and the date on my account was a mistake, and asked for over $300 to unlock it.

    • Kaitlynn M

      Date: 01/02/2024

      This place is a scam. I pay for the monthly subscription and not all features are available. When I make this known, they refuse to refund or give partial credit. ZERO STARS

    • Shamontiel V

      Date: 12/31/2023

      This company is absolutely exhausting. I used to have a domain under Weebly with RComExpress.com, which was a great company to work with. Then ****** switched to working with Register.com, and this company will not leave me alone. They send nonstop email reminders six MONTHS before your domain expires, and then will double up on the email reminders the closer you get to an expiration. I have had the same website for more than 15 years, but they are so painfully annoying with the emails that I'm willing to take my chances by securing another domain SOLELY so I can get away from Register.com under the Web.com brand.

    • Ron P

      Date: 12/17/2023

      Requested a refund for products purchased and they spewed ******** about it being policy that they cant refund monthly products. What a load of ****, a website company is always going to be some sort of monthly ****, so you cant do refunds?I requested a manager and suddenly they were able to help and me process my refund because I'm a very loyal customer... (this was my first month with their product)As of right now Im not even sure they actually processed a refund I think they were just trying to get me to shut up, they probably didnt even do **** but time will tell. Ironic since they spam you with dozens of emails and phone calls. Desperate af to scam you outta your money, go literally anywhere else.

    Web.com Group Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.