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Business Profile

Computer System Designers

Web.com Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

Reviews

This profile includes reviews for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Web.com Group Inc has 9 locations, listed below.

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    Customer Review Ratings

    1

    Average of 59 Customer Reviews

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    Review Details

    • Lorelei C

      Date: 08/25/2024

      They don't care anymore. I've been with them for 20 years and they're blowing me off and they're making me pay them and they won't help me with my website. COVID ruined my life and I'm trying to get it back. They act like they care, but they don't. For 4 years, I paid them without being able to work because the circumstances of what I've had to go through due to Covid. I would like to get back to work so I can afford to pay for my bills and make a living so I don't have to live on the street, but they won't call me back. They wont-work with me. I don't know what to do except to maybe moved on to a different hosting company and tell them see you wouldn't want to be you. What a ripoff!

    • Jacob G

      Date: 08/12/2024

      I'm fed up with relentless spam from a company I never subscribed to. Unsubscribing doesn't work, and it's infuriating.

    • Lisa C

      Date: 08/08/2024

      They locked me out of my account and sold my domain to someone else.

    • Ken M

      Date: 07/22/2024

      I've used MyDomain.com for over 20 years and always been very happy with the service. Web.com recently bought them out and cancelled a lot of services I use. This broke my email and locked me out of my account. They forced me to "recover" my account which then locked my domains for transfer. The email they sent said that they could unlock the accounts if I contacted support but the support person stated they would not. The service stinks now and I will move away the second I am able to. I highly recommend everyone stay away from this company.

    • Martin R

      Date: 07/21/2024

      I purchased a domain, a page, an email, a security certificate, and who knows what else from these guys and couldn't get the security license to work. I was told to wait a few days, like 10 or something for it to work. Well, it didn't. The only way to get ahold of anyone on the phone is to do a "website check", which I did, and got some calls from people who told me I have the wrong site (ecommerce), I need to buy another SSL, I need to auto renew everything, etc. Just non-sense. Oh, and buy then the two week refund period had run out and I was not eligible for a refund. So... several hundred dollars later I have a website that was supposed to be downgraded to a lower version (I was charged for this with the promise of a credit for the downgrade that never happened), I have 3 SSL licenses that were around 25 dollars apiece, and I still can't get any help with installing the license and logo. This service is terrible. I've used others in the past, including GoDaddy, and it wasn't this hard to get something fixed without being charged for an entire new item that doesn't function any differently than the one you are trying to fix. I'm done with these guys.

    • Philip H

      Date: 07/10/2024

      Previously, I was a Dotster.com customer with about 40 active email accounts. I never experienced any issues with my services or customer service responses. In April 2024, my domains and accounts disappeared. After many calls and hours spent with call center agents, eventually I was told that there was a problem with my account in transferring from Dotster.com to Web.com. I had received no notice of this event occurring. Eventually, after a loss of considerable business and a lot of wasted time, it was rectified. One of my main email accounts was "hacked" recently by a scammer/blackmailer. Luckily, I understood what was happening and besides the irritation caused by the scammer/blackmailer, no real harm was done. Several clients reached out to me in the last 48 hours to tell me that my two primary email accounts did not exist anymore (one that had been previously hacked by a scammer/blackmailer). After sometime spent with call center agents, my case was put into an "escalation" mode. Today, I realized that none of my email accounts are active. But I do have to applaud the call center agents who tried to sell me additional services while responding to my unsuccessful queries. This has to be one of the worse customer response efforts that I have ever seen. One of my next books will be on scams and competencies perpetuated on society in today's technological age. This will surely be an excellent example for my book - I hope I will be able to make Web.com more famous that it already is with its 1.15/5 Customer Review Rating.

    • CANDIS L

      Date: 07/10/2024

      7/10/24 bbb - BUYER BEWARE. The company operates like a scam business. Horrible experience. I ordered a simple professional one-page website design but received a draft with another companys trademarked logo! They are incompetent. The design was completely off, the script was useless, and they violated the Trademark Law. After multiple useless attempts to fix this, I asked for a complete refund I am getting the runaround. This problem will be escalated until I receive a complete resolution, which is 100% refund and no servicing fees.

    • CJ L

      Date: 07/09/2024

      Horrible experience. Buyer beware. The company operates like a scam business. I ordered a professional one-page website design service, but never got it. I gave them my business website to take a look at and gather information for text, style, and colors to make it easier for them. Instead, I got a draft that was all wrong. They used the wrong logo and business name on the header, the pictures were blurry and out of scope, and the scripted information was completely useless. None of it matched my requirements. On the interview call, I let them know the site had to be redone and the specific reasons why. The next day I spent all morning on a call with them. The system does not accept my login and password. Resetting multiple times did not help. I asked for technical support and was told they have no such thing. Out of frustration, I asked for a refund. I was transferred 5 times. Then I googled and found out you have to call customer service to get the money back **************. ***** told me he had no access to the professional services team but after a long wait, ******* came on the call and told me I could not get my money back but she would submit my grievance to the leadership team.I am demanding my money back as I write this text. If this doesn't happen, I will take it to the next level.

    • Joe W

      Date: 06/15/2024

      They make it very difficult to transfer your domain name to another company. I am still trying. They claim to be sending me emails that they are not sending. I will never use this company again.

    • Glen T

      Date: 06/14/2024

      Had several domains registered through dotster, which was acquired by web.com. Just found out one of my domains was hijacked. Contacted Web.com and they are the most worthless incompetent company that I have ever had to deal with. Avoid using them at all costs! The services changed and customer service is non-existant.

    Web.com Group Inc is NOT a BBB Accredited Business.

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