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Business Profile

Online Retailer

Salt Devils LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an iorder # ****** 2 t-shirts. On November 29th. This was placed thru a ******** ad for BGO order.4-6 sic weeks was timeline given.Not response from emails requesting order status.I am assuming I am out the $47.00 I paid.Drew

    Customer Answer

    Date: 04/30/2024

    I just wanted to let you know that I have received my order from Salt Devil.


  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 shirts Took the money and never delivered! Email address is phony **************** number is phony

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 shirts from Salt Devils on 11/17/2023 for a total of $47.42 charged to my credit card. (Order #******). They sent me a confirmation email that day and 3 additional emails stating they were extremely busy and were working around the clock to fulfill all orders. The last email from Salt Devils on 12/12/2023 stated my order was moving down their production line and I should be receiving my items in a few days. As of today, I have not received my items and there has been no response from Salt Devils to my email inquiry requesting a status on my order. Salt Devils continues to have a heavy marketing presence on ********* I would simply like to receive the products I paid for. If Salt Devils cannot provide the items I ordered they should refund my money.

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-29-23, I ordered two shirts from Salt Devils. On 12-5-23, 12-13-23, 12-20-23, and 12-24-23 I received automated emails stating my order was still being processed. On 1-9-24 and 1-22-24 I sent an email and have no response from them. I have attempted multiple phone calls on two different numbers that I have found on the website. One states that the mailbox has not been setup for voicemails and the other states that they working on filling the orders due to high demand. I would like my order completed and if they cant then a refund by them would work before I go to my bank.

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please an order on November 20th and still have not received my items. I have had no responses to multiple emails. I have been sent multiple advertising emails from them but nothing about the status of my order. Order number ******.

  • Initial Complaint

    Date:01/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $125.25 in shirt order on November 25th, 2023. I have emailed them, called them, and no replies. I either want my $125.25 dollars returned , or my order to be shipped to me.My order number #******.******************************

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 1, 2023 I placed order # ****** for 2 shirts and paid $59.98. I received an email back that they are a small business and production is about 2-3 weeks. On Dec 26 I got an email that said I'd have my order any day now and still I have nothing. I wrote back to that email and have not gotten a response to date. I tried calling and one number says no voice mail set up, the other rang once and then gives a beeping sound.

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 9th I order 3 shirts from salt devils. Order # ****** for a total cost of $75.49 and I havent yet received them. Ive called their # off their site and can never get through.I sent 3 email to their email address provided with no response. I would like help from the better business bureau on getting my money re-embers sense it seems their not going to send me the shirts I ordered.

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 20,2023 I ordered a t-shirt from Salt Devils and received a confirmation email stating they received my order. On November 26,2023 I received an email from Salt Devils stating they were extremely busy and production time for my order would be up to 4 weeks. On December 4,2023 I received the same email they sent on November 26th regarding the production time. On December 12,2023 I received the exact same production email. On January 4,2023 I emailed Salt Devils regarding my order and never got a response. *** tried calling them but you get no answer. I would like to have this issue resolved. I have ordered from them in the past and have had no issues like this. Need your help regarding this issue.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with Salt Devils for tshirts on 11/09/23, order #******. Projected delivery was 2-4 weeks. Recieved email on 12/01/23 stating that they were running behind, but the shirts would be produced and shipped any day. Recieved another email on 12/05 stating the same thing. After not receiving the shirts by 12/19, I tried calling and got no answer. I sent an email asking fot the order statuz, no answer.On 01/04/24, after still not receiving and response, or the order, i sent a second email asking for status. Again, i have received no response.Company continues to advertise on ******** that they have shirts in stock, but emails they send say that everything is produced as orders arrive.

Salt Devils LLC is NOT a BBB Accredited Business.

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