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Business Profile

Online Retailer

Salt Devils LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shirts from this company. Still no shirts after numerous calls and emails with no response.

  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 UV protective shirts from this company on 4/26/23. They charged my card $96.41 for the shirts but I never received them. I have emailed and called multiple times. If I call they do not speak English, then the phone is disconnected. If I email I get no response.

  • Initial Complaint

    Date:05/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a order over six weeks ago for ninety seven dollars. No order received unavailable unavailable by email or phone to reach company after multiple successful transactions.

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shirt on January 7, 2023 and have still not received. I have sent numerous emails to this business, all of which have gone unanswered. I have also left voicemails when able, again, no call backs. Its a shame as I am a returning customer....rest assured that I will not be ordering from this company again.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 shirts for a total of ***** on Nov 17th 2022 After multiple follow **** they wont answer my inquiries MF still have not shipped the product s or even indicated when they will.These people are thiefs

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 29, 2022 I ordered 4 T-shirts totaling $90.61. I received an email the same day confirming my order with order #******. I emailed them at the email provided on their website, ********************** on 15Dec22 to check the status of my order as I have received no further communication from them. The email has not been responded to. I called the phone number provided on their website, ************ with no answer and message announcing no voice mail is set up for this number. I checked my credit card statement and called the number on my statement for SaltDevils, ************, and got only Spanish speaking person who kept saying "no hablo ingles" and no to "Salt Devils" while laughing. I guess this number is incorrect as well. It does not look like I will be getting my order. I wish I would have checked here first before I made said order. I do not recommend anyone do business with this company. You will throwing your money away.

Salt Devils LLC is NOT a BBB Accredited Business.

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