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Business Profile

Online Retailer

Salt Devils LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order late december, to date i received no merchandise or a returned email asking why

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 17, 2023, I ordered two long-sleeved fishing shirts from Salt Devils. I received an email confirming my order, which said my order would take two to four weeks to be shipped. I thought that was a little long, but was willing to wait. I also received an email on Dec. 23, 2023 reiterating the two to four week processing time. It has now been 12 weeks since I placed the order. I have emailed the company three times, including right before I made this complaint, and have heard nothing from any of these inquiries. At this point I am pretty sure I'll never see the shirts or my money.

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in December 2023 and never received my order. I received several emails about my order and responded back. Then they stopped responding to my emails.

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 8 2023 i placed a order with salt devils through their website. Which now no longer exists. Order # ****** for 2 shirts. I received a confirmation order emailed. And 2 follow up emails saying the products were in the priduction line and taking longer than expected due to the holidays. Today is 8 March 2024. I still have not received my order. Emails go unanswered. The ******** page has also been removed. At this point i just want my money back.

  • Initial Complaint

    Date:02/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two shirts the beginning of December 2023. Received confirmation of the order and 2 emails later in the stating that the shirts were in process. We have received nothing from this company since, no shirts and no refund. We hat tried contacting them through email and phone, with no response. We are assuming at this point that they have taken our money and shut down the business.

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. On 12/11/23 I placed an order with Salt Devils and paid them $45.80 2. Their website said production time 2-4 weeks (and still does)3. On 1/3/23 I received an email saying "the production was just a few days away and would recceive an email update shortly.4. I have since emialed them 3 times demanding the merchandise or a full refund. 5. I have not received a refund, nor a reply from them 6. I called both phone numbers listed being ************* and ************* and you cannot leavea message in adition to nobody andwering the phone.

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a online purchase on Dec 25, 2023 and still have not received my items

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shirt from them... Was told 7 weeks. Tried multiple times to contact and find out what was happening with product.. no response to email..

  • Initial Complaint

    Date:02/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 shirts the beginning of December 2023 for my son's Xmas gifts. I never got the shirts. I called and emailed several times with no avail. Just a recording for me to "hold my shirts" they are behind. Months later, No shirts,No refund and No response. I would not recommend this company

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ORDERED 3 SHIRTS FROM SALT DEVILS ON 12/26/2023 AND STILL HAVE NOT RECEIVED THEM AND ITS 2/12/2024. THEY WERE EMAILING ME WITH UP DATES BUT THAT HAS STOPPED. I HAVE TRIED TO CALL NUMEROUS TIMES AND EMAILED THE COMPANY NUMEROUS TIME WITH NO RESULTS. ALL I WANT IS MY 3 SHIRTS THAT I PAID FOR ALREADY.

Salt Devils LLC is NOT a BBB Accredited Business.

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