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Business Profile

Online Retailer

Salt Devils LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shirts on 1/25/24 and have not received my order as of today. I have sent multiple emails with no response. Called and no one answers the phone. Their website says 2 to 4 weeks for delivery. I want my order fulfilled or a refund looks like a SCAM company stealing from customers.

  • Initial Complaint

    Date:05/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order for 3 shirts early March and still have not received anything. I've contacted company via email multiple times to be told my order was next in production. After that emails have stopped. No more email updates or replies to my emails. I tried calling the number listed and it's been disconnected. They have on their site that production time is 2-4 wks. It's been well over that and all I want is what I paid for. This is a ****** way to do business and false advertising.

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 shirts on 12/17/23 have not received them and they said they were behind. But since they have disconnected their phone and will not answer emails. They changed their name but they blocked me. (I think is has King in their new name.

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shirt back in January 2024. Order #******. Have not received the order. Several emails sent and no response after they initially responded that they are running behind. No response since. Tried calling and the phone number is disconnected. I like what I ordered or a refund.

  • Initial Complaint

    Date:04/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 11, 2024 I placed an order for 3 shirts order #******. I was advised delivery would be 2 to 4 weeks, then received an email that they were behind and would be receiving my delivery a few days late. It is now April 18, **************************************************** refund have gone un responded to, I have attempted calling the numbers on their websites and have been able to speak to no-one as they go unanswered.

  • Initial Complaint

    Date:04/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 shirts January 7 2024. Received two follow up emails then silence for the last 2 months. No response to emails, no phone calls answered. If you leave negative review about there lack of customer service or deliviery it taken down immediately.

  • Initial Complaint

    Date:04/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shirts on Dec. 29th 2023. They sent me emails confirming my order and even follow *** stating they are busy and be patient they'll get the order out. That was in Jan 2024 and one in Feb. I've tried reaching out to them many times via email with no response back as to where my order is. Order # ******.My address and phone number are all correct on their email confirmation too.

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed below order on 1/29/24. Paid with credit card in full at time of order. Payment was taken immediately by Saltdevils. I received a couple of emails about a month after ordering stating they were a little behind schedule and my order would be shipped shortly! I have not received anything and Saltdevils is no longer responding to any attempt to contact them!Order #******] (January 29, 2024)ProductQuantityPrice Salt Devils - Relax and Chill Long Sleeve Performance Shirt Colors:White ************************ on Back or Front?:Standard - Full ****************** Chest 1$39.99 Salt Devils - Tiki Party Long Sleeve Performance Shirt Colors:Seafoam ************************ on Back or Front?:Standard - Full ****************** Chest 1$39.99 Subtotal:$79.98 Discount:-$39.99 Shipping:$4.23 via Flat Rate Tax:$3.20 Payment method:Credit Card Total:$47.42 Billing address *********************** ************************************ ********** *********************

  • Initial Complaint

    Date:03/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shirt on 1/25/24 and have not received my order as of today. I have sent multiple emails with no response. Called and no one answers the phone. Their website says 2 to 4 weeks for delivery. I want my order fulfilled !!!

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 18th and they said production time is 2-4 weeks, well its over 14 weeks, I've emailed them about 20 times and no response at all, I've called and no answer, my order#******, I want a full refund,

Salt Devils LLC is NOT a BBB Accredited Business.

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