Reviews

Review Details

• Review fromBarbara W

  Date: 02/13/2025

  5 stars
  We chose this group because we felt they were trustworthy. They did an excellent job in getting us released from our timeshare. I would highly recommend them.
  

  ACA Group

  Date: 02/20/2025

  Hi *******,

  Thank you for your kind words and recommendation. Trust is so important in this process, and were glad you felt confident choosing us. Helping you successfully exit your timeshare was our priority, and were happy to have been part of your journey. Wishing you peace of mind and financial freedom moving forward.

• Review fromNorine P

  Date: 02/13/2025

  4 stars
  Initial contact was very good. Just started the process. Will post more when I have more.
  

  ACA Group

  Date: 02/20/2025

  Hi ******,

  Thank you for your feedback. Were glad to hear that your initial experience was positive. As you move through the process, were here to provide support and keep things on track. We look forward to your updates and are committed to making this a smooth experience for you.

• Review fromJane S

  Date: 02/12/2025

  5 stars
  I'm impressed with the attention to detail. They were very prompt with the call, and the representative gave me lots of information and answered all of my questions. We actually were on the phone for an hour and a half, but I never felt rushed; he was always courteous and accommodating with information.I was given specific information about the next step, and everything was just laid out for me. Their follow-through is excellent.I am really thrilled with their guarantee, and I look forward to finally getting rid of my timeshare burden.
  

  ACA Group

  Date: 02/20/2025

  Hi ****,

  Thank you for your thoughtful review. Were so glad to hear that our teams attention to detail, clear communication, and dedication made your experience a positive one. Taking the time to answer all your questions and guide you through each step is something we take pride in. Were excited to help you reach timeshare freedom, and we appreciate your trust in us. If you ever need anything along the way, were here for you.

• Review fromDiana A

  Date: 02/09/2025

  5 stars
  Had a good experience so far. Very easy to get started on our journey to get rid of our timeshare.
  

  ACA Group

  Date: 02/20/2025

  Hi *****,

  Thank you for your 5-star review! We're glad to hear that your experience has been smooth so far and that getting started was easy. Our team is here to support you every step of the way as you move toward timeshare freedom. If you ever have any questions, dont hesitate to reach out.

• Review fromLloyd B

  Date: 02/05/2025

  4 stars
  Well, so far, I am very impressed with the staff at ACA Group. I was treated with respect, and they asked me all the right questions and provided me with concrete answers about my journey to be Timeshare free within a year. I am looking forward to working with the staff of ACA Group to finally be financially free from all the extended costs of my timeshare.
  

  ACA Group

  Date: 02/12/2025

  Hi *****,

  Thank you for your kind words and for sharing your experience! Were thrilled to hear that our team has made a great impression and provided you with the clarity and support you deserve. Helping our clients achieve timeshare freedom is our top priority, and were excited to be on this journey with you. If you ever have any questions along the way, were here for you!

• Review fromGordon T

  Date: 01/30/2025

  5 stars
  At first, I was skeptical when I was contacted by the ACA Group when they said that they can help me end my Timesare obligations, which I no longer use. I do not use Timeshare resorts like I used to in years past, and I had found out cancelling a Timeshare obligation was not easy. Even though I had stopped using my Timeshares, there were still the monthly maintenance fees, etc.ACA Group had walked me through how they intend to help me get rid of the Timeshare from start to finish. As with any legal matters, it took time (20+ months) to finally get things resolved to end my Timeshare obligations, but ACA Group was there with me all the way to the end (of the Timeshare).It was a relief when I had received the letter from ACA Group that I am finally free of any obligations with my timeshare - no more maintenance fees, etc.
  

  ACA Group

  Date: 02/05/2025

  Hi ******,

  Thank you for sharing your experience. We understand that timeshare exit can be a complex and lengthy process, and we appreciate your trust in ACA Group. Were glad we could guide you every step of the way and provide the support needed to help you successfully end your timeshare obligations. Your relief and satisfaction mean a lot to us, and were happy to have helped you achieve your goal. Thank you for choosing ACA Group!

• Review fromDebra M

  Date: 01/30/2025

  5 stars
  ACA Group handled our timeshare cancellation and we are extremely satisfied. They kept us updated throughout the process. Someone was always available to answer the phone and our questions. We highly recommend their services.
  

  ACA Group

  Date: 01/31/2025

  Hi *****,

  Thank you for your thoughtful review. Were so pleased to hear that you are extremely satisfied with your timeshare cancellation experience. Clear communication and keeping our clients informed every step of the way are top priorities for us, so were glad that you felt supported throughout the process. Providing reliable service and always being available to answer your questions is something we take pride in. Your recommendation means a lot, and we truly appreciate your trust in ACA Group. 

• Review fromAmiel S

  Date: 01/26/2025

  5 stars
  I feel confident with the professionalism, and really appreciate, that everyones speaking the same language.They have kept me informed about the process and I feel extremely confident that they will get the job done.
  

  ACA Group

  Date: 01/31/2025

  Hi *****,

  Thank you for your review. Were glad to hear that our professionalism and clear communication have given you confidence in the process. Keeping you informed every step of the way is our priority, and we appreciate your trust in us. We look forward to delivering the results you expect.

• Review fromCindy A

  Date: 01/25/2025

  5 stars
  Dave did an awesome job explaining everything to us and answering any questions that we had. The procedure was very simple and easy. Basically all my husband and I had to do was sign the document in afew places and ACA took care of the rest.
  

  ACA Group

  Date: 01/27/2025

  Hi *****,

  Thank you for sharing your experience. Were thrilled to hear that **** provided clear explanations and answered all your questions. Making the process simple and stress-free for you is exactly what we strive for. Were glad we could take care of everything, and we appreciate you choosing ACA Group to assist you.

• Review fromDebbie M

  Date: 01/24/2025

  1 star
  They are THE WORST company I've ever dealt with. First you get a representative to get you into the program and then you get many others from the company calling you either for payment or to tell you the same stories that you just heard from someone else. Then if you don't pay, you're told lies from all and the first representative, that told you to call him if you had any questions, can't be contacted, The run-around they give you makes you want to scream and they don't want to lose the money that you're to pay so you have a hard time cancelling the contract.I was told to sign the contract and then read it later, This is just what happened when I bought the time share! Really, I never heard about signing a contract without reading it first.I'm trying to get out of this "circus" and look elsewhere. I suggest you not get caught like me!!
  

  ACA Group

  Date: 01/30/2025

  Dear Ms. ************* sincerely appreciate your feedback and regret that your experience with ACA Group did not meet your expectations. Our mission is to provide a smooth and transparent process for our clients, and we truly apologize for any frustration or misunderstanding that occurred.
  To clarify, we never pressure anyone into doing business with us. When you initially inquired about our services on January 21st, we provided a detailed explanation of our process, and you voluntarily chose to move forward. As part of our standard procedure, all clients are given the opportunity to review and fully understand the service agreement before signing, ensuring they are comfortable with the terms.
  We recognize there was a miscommunication regarding the timing of your initial payment. While our team did begin work on your case immediatelyas we do for all of our clientswe also took steps to honor your request for a post-dated payment. However, when our *************** team conducted a routine welcome call to confirm your enrollment and review next steps, we also verified your payment details and received verbal authorization to process the initial charge. Unfortunately, when we attempted to process the payment, it was declined, at which point we reached out to notify you. It became clear that there was a misunderstanding regarding the agreed-upon payment date, and we sincerely apologize for any confusion this caused.
  We also deeply regret that this situation led to frustration on your end. Our Senior Advisor attempted to address your concerns and clarify the issue, but we understand that emotions were high. Out of respect for your wishes and to prevent any further distress, we honored your request to cancel your file, ensuring you were not charged anything. Additionally, our CEO personally reached out via email with a sincere apology, as we wanted to acknowledge your concerns while giving you space rather than adding further stress with another phone call.
  At ACA Group, we take responsibility when mistakes occur, and we are committed to making things right whenever possible. We deeply regret that this situation led to dissatisfaction on your part, but please know that our intention was never to mislead or cause frustration. We remain open to assisting you in the future should you decide to revisit your timeshare exit options, and we wish you all the best moving forward.
  Sincerely,
  ACA Group Tea.