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Customer Review Ratings
Average of 197 Customer Reviews
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Review fromBruce B
Date: 10/04/2023
4 starsSo far, so good. Everyone I have spoke with is very polite and professional. Time will tell if they remove me from all timeshare liabilities like they claimed they could. If they do, I will come back and do a 5 star rating.
ACA Group
Date: 10/04/2023
Response:
Dear ******************,
Thank you for taking the time to share your experience with ACA GROUP. We are pleased to hear that our team has met your expectations in terms of politeness and professionalism. Our main priority is to ensure our clients' needs are met and to relieve you of any timeshare liabilities as promised.
We understand the importance of trust in this process, and we are committed to following through on our promises. We look forward to earning that 5-star rating from you once we've achieved our shared objective. Should you have any questions or need further assistance in the meantime, please do not hesitate to reach out to our ************** Team.
Warm regards,
ACA GROUPReview fromGladine L
Date: 09/25/2023
5 starsThis company is reliable. The people are friendly, reliable and keep you updated on all progress. I would highly recommend them.ACA Group
Date: 09/26/2023
*************************, thank you for your wonderful review! Were thrilled to hear that you find our company reliable and our team friendly. Keeping our customers informed and satisfied is our top priority. We truly appreciate your recommendation! ??ACA Group
Date: 09/26/2023
*************************, thank you for your wonderful review! Were thrilled to hear that you find our company reliable and our team friendly. Keeping our customers informed and satisfied is our top priority. We truly appreciate your recommendation!Review fromJoanna B
Date: 09/14/2023
5 starsWe the Benthalls found honesty and integrity within this company! Amazing! We hold up a torch towards ACA group because they are truly concerned about your privacy, Rights, and Freedom from dead end emotional mental torment. Thank you.ACA Group
Date: 09/14/2023
Dear *********,
It warms our hearts to read such a glowing review. At ACA Group, our utmost priority has always been to uphold honesty, integrity, and prioritize the well-being of our clients. Your recognition reinforces our commitment to these values.
Your words, likening our efforts to a torch, inspire us to continue shining light in areas where privacy, rights, and freedom from emotional distress are paramount.
Thank you for entrusting us with your needs, and for taking the time to share your positive experience. We are here to support you, always.
Warm regards,
ACA Group TeamReview fromLinda M
Date: 08/30/2023
5 starsThe *** team explained each step in the process and helped me feel comfortable I would be taken care of and not taken advantage of - it brought me peace of mind.ACA Group
Date: 08/31/2023
Dear ***********************,
Thank you wholeheartedly for taking a moment to share your experience with our ACAG team. It truly warms our hearts to know that we could provide you with clarity and a comprehensive understanding of each step in the process.
One of our primary goals is to ensure our clients feel supported, informed, and confident in their decisions. Knowing that we were able to offer you peace of mind and a sense of security throughout our collaboration is immensely rewarding.
Please always remember, *****, that we're here to serve and support you. Should you ever need further assistance or have any queries, don't hesitate to reach out.
With warm regards,
ACA GroupReview fromSherry C
Date: 08/29/2023
5 starsACA group did an awesome job in my timeshare cancellation. They kept me informed and got this done for me in 1 year, versus the 3 years they say it could take. I am very pleased.ACA Group
Date: 08/30/2023
Dear *****************************,
Thank you so much for sharing your positive experience with ACA Group. We are absolutely delighted to hear that we were able to expedite your timeshare cancellation process, especially in such a timely manner compared to our usual estimates.
It's always our goal to keep our valued clients like you well-informed and to deliver results that exceed expectations. Your feedback serves as a testament to our commitment to excellence and our drive to provide only the best for our clients.
We genuinely appreciate your trust in ACA Group. Knowing that you are pleased with our services is the greatest reward we could ask for. If you ever need assistance or support in the future, please dont hesitate to reach out.
Warmest regards,
ACA GroupReview fromWalter M
Date: 08/25/2023
5 starsACA group was able to cancel our timeshare. The process took almost a year to complete but they kept good communications on regular intervals letting us know where all stands, what has been done and what the next steps were. We're thrilled to be out of the timeshare scam.ACA Group
Date: 08/29/2023
Dear **************,
Thank you deeply for taking the time to share your experience with us. At ACA Group, we understand the complexities and challenges that come with timeshare cancellations, and we strive to make the process as transparent and seamless as possible for our valued clients.
We are truly grateful for your patience throughout the journey. It's rewarding to know that our consistent communication made a difference in your experience, as we prioritize keeping our clients informed every step of the way.
Your description as being "thrilled to be out of the timeshare scam" is precisely why we do what we do. We're committed to giving our clients the freedom they deserve, and it brings us immense joy to know we've achieved that for you.
Thank you for entrusting ACA Group with such a significant task. We're always here to support and assist you in any future endeavors.
Warm regards,Review fromLeanne L
Date: 08/18/2023
1 starThis companys web site says that they have an A+ rating with the BBB, but this site says they are not rated. You would think a Lawyer based service would know better than to make false assertions! Be careful!ACA Group
Date: 08/20/2023
Dear *******************,
Thank you for bringing your concerns to our attention. We value feedback and take it seriously. We would like to clarify that we do not make any claims on our website about having an A+ rating with the BBB. It's true that over the last three years, we have maintained an A+ rating with the BBB. Currently, we are under review with them, and as such, we have a status of "NR" (Not Rated). This status doesn't indicate a positive or negative rating; it simply means we are currently not rated.
We are committed to transparency and honesty in all our business dealings, and we appreciate your vigilance. If you have any further questions or concerns, please feel free to reach out.
Best regards,
ACA GROUPReview fromJohn R
Date: 08/03/2023
1 starAs bad of a trap as the time share companies they deal with. You cant cancel even if they havent done one thing for you yet, even if you lose your job and cant afford them any longer. Beware!Review fromMelissa P
Date: 07/31/2023
5 starsI did my research but I was still skeptical at first paying up front for services and not really knowing what you will get. The team continued to reassure me that I wouldn't regret having them represent me in my timeshare exit and I can honestly say the reviews I read were a true representation of ACA Group. They communicated just as they said they would and someone from the team always responded in a timely manner with any concerns I had. I would definitely recommend this firm to anyone stuck in one of these crazy timeshares as I have been for many years. Thank you so much ACA Group for exceptional service!ACA Group
Date: 08/20/2023
Dear *******,
Thank you so much for taking the time to share your experience with ACA Group. We genuinely appreciate your kind words and your vote of confidence. We understand the leap of faith it requires to trust a team, especially with something as crucial as timeshare exits, and we are elated to hear that we met your expectations.
Your feedback underscores our commitment to exceptional communication and quality service. It's stories like yours that reaffirm our mission to assist individuals in navigating the intricacies of timeshares.
Welcome to Timeshare Freedom, and know that we're always here to support you. Once again, thank you for choosing ACA Group and for your heartfelt recommendation.
Warm regards,
ACA GROUPReview fromVidya W
Date: 07/19/2023
5 starsCustomer ************************** Professional, Exceptional Communication Protocols. All these attributes are encapsulated in ACA Group. One of my best investment of time and money yielding great results. Keep up with the good work ACA TeamACA Group
Date: 08/20/2023
Dear ********,
Thank you sincerely for your glowing review. We are genuinely delighted to hear such positive feedback. It's clients like you that inspire us to constantly improve and strive for excellence in every aspect of our service. Your recognition of our customer-centric approach and communication protocols means the world to us. We're thrilled that your investment in ACA Group has been fruitful. Our team is committed to continuing the good work and serving you even better in the future. Once again, thank you for trusting us.
Warm regards,The ACA Group Team
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