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Business Profile

Timeshare Cancellation

ACA Group

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.75

Average of 197 Customer Reviews

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Review Details

  • Virginia K

    Date: 11/07/2023

    They always kept me informed what was going on. I appreciate it

    ACA Group

    Date: 11/08/2023

    Dear ********,

    Thank you so much for your kind review! At ACA Group, we believe communication is key to providing the best possible service, and we're thrilled to hear that you felt well-informed throughout ******** working together. Your appreciation means the world to our team, and we look forward to assisting you again in the future.

    Warm regards,
    The ACA Group Team

  • Warren C

    Date: 11/06/2023

    I've talked with five companies that claim to get clients out of timeshare. ACA Group was the only one that did not treat me like the timeshare companies with long presentations and patronizing attempts to get me to commit to their process of extracting me from the deceit of the timeshare industry. Its representatives were professional and my qualifications for working with them were concrete and clear.

    ACA Group

    Date: 11/07/2023

    Dear ******,

    We are immensely grateful for your thoughtful review. It's genuinely heartening to hear that your experience with ACA Group stood out from the crowd. We understand that the process of navigating out of a timeshare commitment can often feel just as overwhelming as entering one, and we're thrilled to have provided a straightforward and professional service that you found to be a breath of fresh air.

    Our team strives to create a process that is transparent and free from the pressures that are all too common in the industry. Knowing that we've succeeded in making your qualifications clear and your experience a positive one is incredibly rewarding for us.

    Your satisfaction is our top priority, and it's customers like you who make our work so fulfilling. We hope to continue to serve others with the same level of honesty and professionalism that you experienced.

    Warm regards,

    The ACA Group Team

  • Fred T

    Date: 11/06/2023

    Since the start of our relationship with the ACA Group they have been very professional, friendly and easy to communicate with, they kept us informed every step of the way. Every step of the process was done in a timely manner, finally they were successful in providing us Timeshare Relief! I used to think it couldn't be done, WE are so happy we made the call! Ever so thankful to the *** Team!!

    ACA Group

    Date: 11/06/2023

    Dear ***************,

    Were absolutely delighted to hear about your positive experience with us! Your feedback is incredibly appreciated, and its wonderful to know that our commitment to professionalism and communication has made a significant difference. Were thrilled to have provided you with the Timeshare Relief you were seeking and are overjoyed to hear how happy you are with the outcome. Your satisfaction is our top priority, and we look forward to continuing to serve you with the same level of dedication in the future. Thank you for placing your trust in the ACA Group Team!

    Warmest regards,
    The ACA Group Team

  • Paul D

    Date: 11/02/2023

    The structure and intellect of the organization is outstanding. The personalities and understanding of the community is amazing. Generally a wonderful resource!

    ACA Group

    Date: 12/01/2023

    Dear *******************,

    Thank you for your wonderful review! We are delighted to hear that youve had such a positive experience with our organization. Your appreciation for our team's structure, intellect, and understanding of the community is truly gratifying. At ACA Group, we aim to be more than just a service provider; we strive to be a valuable resource and a positive presence in the community.

    Your feedback is a powerful affirmation of our team's hard work and dedication. It motivates us to continue delivering exceptional service and maintaining the high standards that you've experienced.

    We're here to support you with any future needs, and we deeply appreciate your recognition of our efforts.

    Best regards,
    The ACA Group Team

  • Brenda & Robert I

    Date: 11/01/2023

    Very professional, and took care of our needs and finished the job we needed done. Kept us informed as needed. Would recommend ACA GROUP for a well done job. THANK YOU ALL ACA GROUP !!!!!

    ACA Group

    Date: 11/02/2023

    Dear ****** & ******,
    We're thrilled to hear such positive feedback! It was our utmost pleasure to work with you and meet your needs. At ACA Group, we always strive to maintain professionalism and transparency in our services, and we're delighted to know we hit the **** with you. Thank you for placing your trust in us and for your kind recommendation. We appreciate your acknowledgment, and our entire ACA Group Team looks forward to assisting you again in the future.
    Warm regards,
    ACA Group Team

  • Colleen S

    Date: 10/28/2023

    We are just beginning the process. So far everyone has been informative and easy to talk to.

    ACA Group

    Date: 10/29/2023

    Dear *******,

    Thank you for taking the time to share your positive experience with the ACA Group Team. We are dedicated to ensuring a smooth and informative process for our clients. We look forward to continuing our collaboration and are here to assist you every step of the way.

    Warm regards,

    ACA Group Team

  • Jorden B

    Date: 10/27/2023

    Took a little longer than expected and it wasn't cheap, but they gave great communication with frequent updates on the status of the case. Everyone was always super friendly and helpful along the way. Best of all they got us out of our BG timeshare and we don't have to pay for that sham anymore! Would definitely recommend them to anyone looking to escape from any timeshare.

    ACA Group

    Date: 10/28/2023

    Hi ******,

    Thank you for taking the time to share your experience with ACA Group. Were glad to hear that our communication and friendly service met your expectations. Its our top priority to help our clients, like you, free themselves from timeshare burdens. Your recommendation means a lot to us. Thanks again, and if you ever need assistance in the future, please dont hesitate to reach out.

    Warm regards,
    ACA Group Team

  • Theresa T

    Date: 10/27/2023

    Everyone was very helpful. I am looking forward to the end results!

    ACA Group

    Date: 10/28/2023

    Thank you, *******! Were thrilled to hear that you found our team at ACA Group to be helpful. Were equally excited about the end results and cant wait to share them with you. Thanks for choosing ACA Group! ??

    ACA Group Team

  • Diana H

    Date: 10/24/2023

    I liked how much they wanted to help with my case at hand. They were very thorough in explaining the process. I did not care for the hastiness in the payment of the lawyers fee after discussing the details of the case. It be nice if a possible client could have at least a day or so to think over what they are getting into. Especially when it comes to having to take a loan out to pay the lawyers fee. I had to make the decision basically on the spot after talking to the representative for **************** the night we talked about the case. While being offered and able to get the loan was very helpful, it seemed rushed to make the initial $500 down payment for the lawyer fee. There was no time to think it over. I do want to thank the firm for listening and wanting to help me out with my case.

    ACA Group

    Date: 10/29/2023

    Dear *****,



    Thank you for taking the time to share your experience with the ACA Group. We truly appreciate your feedback and your recognition of our commitment to helping clients with their cases.



    We want to clarify that ACA Group has a strict no-pressure policy. Its paramount to us that our clients never feel rushed or pressured into making any decisions, especially when it concerns financial commitments. We apologize for any experience that *** have conveyed otherwise and will work diligently to ensure clearer communication moving forward.



    Please know that your feedback is invaluable in our pursuit of continual improvement. Thank you for allowing us the opportunity to serve you, and we remain committed to providing you with the best possible support.



    Warm regards,



    ACA Group Team

  • Donald J

    Date: 10/22/2023

    Your representatives explained things clearly and concisely. I feel that I am being represented by a team of professionals which will expedite my exit from my timeshare contract with a minimum of complications.While this process is just beginning, I feel confident that ACA will carry through promptly and will keep me informed about the progress of my case. I will update this review as the case progresses.

    ACA Group

    Date: 12/01/2023

    Dear ***************************,

    Thank you for sharing such encouraging feedback about your initial experience with our team. We're pleased to hear that our representatives have provided clear and concise explanations, helping to build your confidence in our ability to assist you with your timeshare exit.

    At ACA Group, we pride ourselves on being a team of professionals committed to efficiency and transparency throughout the entire process. Your sense of confidence in our handling of your case is exactly what we strive for with every client.

    We appreciate your willingness to update your review as your case progresses, and we look forward to continuing to keep you informed and supported every step of the way. Rest assured, we are fully committed to working diligently towards a successful resolution for you.

    Warm regards,
    The ACA Group Team

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