Reviews
Customer Review Ratings
Average of 197 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromVernon W
Date: 05/04/2024
5 starsThe beginning phase of the process has been a strong 5 star. Each person that we have talked with during the beginning phase was so professional and was able to answer our questions. So far we would have to say that our experience could not be any better. A big thumbs up to ACA
ACA Group
Date: 05/30/2024
Hello ******,
Thank you for your glowing review and the big thumbs up! We're thrilled to hear that your initial experience with our team has been so positive. At ACA Group, we aim to provide clear, professional service from the very start, and it's great to know that we've been able to answer all your questions and meet your expectations. We appreciate your confidence in us and look forward to continuing to support you throughout the process. Should you need any further assistance or have more questions, we're just a call away.
Best regards,
The ACA Group TeamReview fromDennis L
Date: 05/04/2024
5 starsWhile still early in the process to cancel my Timeshare, ACA gives me a very positive feeling for success. Each of the individuals I've spoken with have been very informative, very professional, and very open about the process. I feel very good about reaching out to ACA and look forward to finally saying goodbye to my time share.ACA Group
Date: 05/30/2024
Hello ******,
Thank you so much for your encouraging review! We're pleased to hear that you've had a positive and informative experience with our team so far. At ACA Group, we pride ourselves on our professionalism and transparency, and it's wonderful to know that this has resonated with you. We're just as excited as you are about moving forward and achieving success in cancelling your timeshare. Rest assured, we're here to support you every step of the way. Should you have any questions as we proceed, don't hesitate to reach out.
Best regards,
The ACA Group TeamReview fromCharita G
Date: 05/03/2024
5 starsWe fell victim to a timeshare and then again to Time Share Exit Team who took our money and did nothing. ACA Group reached out to us to see if they could help us out of our timeshare and we were VERY skeptical. We were desperate to get out of it and agreed to give it 1 more shot. ACA Group were amazing! They did exactly what they said the would and we are now timeshare free. They connected us with a lawyer that communicated with us and fought to get us out of the timeshare. They have financing options for their fees and were well worth the money.ACA Group
Date: 05/05/2024
Hello *******,
Thank you for your wonderful review and for trusting ACA Group after such challenging experiences. We understand how difficult and frustrating the process can be, and we're overjoyed to have successfully helped you become timeshare free. Your satisfaction and peace of mind are paramount to us, and it's heartening to know that our team and the legal support we coordinated lived up to your expectations. We're here for you anytime you need assistance in the future, and we appreciate your willingness to give us a chance to make things right.
Best wishes,
The ACA Group TeamReview fromRandall G
Date: 05/02/2024
5 starsThe process was much easier than I expected and it is a huge relief to be free of my TimeShare.Thank you!ACA Group
Date: 05/05/2024
Hello *******,
Thank you for sharing your experience! We're delighted to hear that the process was easier than you anticipated and that you now feel the relief of being free from your timeshare. At ACA Group, we strive to make the exit process as smooth and stress-free as possible. If you have any friends or family who might need similar assistance, please dont hesitate to recommend us. Wishing you all the best!
Warm regards,
The ACA Group TeamReview fromDon M
Date: 05/02/2024
5 starsVery understanding and knowledgeable. They seemed to care about what we are going through. Thank ACA GroupACA Group
Date: 05/05/2024
Hello *******,
Thank you so much for your kind words! Were thrilled to hear you felt supported and understood throughout your experience with us. At ACA Group, your satisfaction is our top priority, and its wonderful to know we met your expectations. Should you need any more assistance or have any questions in the future, don't hesitate to reach out!
Warm regards,
The ACA Group TeamReview fromKevin T
Date: 04/23/2024
5 starsSo far my experience has been professional and thoughtful. I'm happy so far.ACA Group
Date: 04/24/2024
Dear *****,
Thank you for your positive review! Were delighted to hear that you are satisfied with the professionalism and thoughtfulness youve experienced with our team so far. At ACA Group, we aim to make every step of the process as smooth and stress-free as possible for our clients. We appreciate your feedback and look forward to continuing to serve you with the same level of care and attention. Please dont hesitate to reach out if you need further assistance or have any questions.
Warm regards,
The ACA Group TeamReview fromLynda I
Date: 04/21/2024
4 starsWhile this whole process is stressful - you are, after all, trying to get out of something you shouldn't have gotten into in the first place - ACA Group has been pleasant to work with and we feel we are headed in the right direction by signing-on for them to help us. We did not feel pressured at any point but did pay the entire contract fee up-front. We did feel that their fee was reasonable, based on comparison and word of mouth. I will submit another review when we no longer own our time share!ACA Group
Date: 04/22/2024
Dear *****,
Thank you for taking the time to share your feedback with us. We understand that navigating the timeshare exit process can be stressful, and were glad to hear that youve felt supported and pressure-free while working with our team at ACA Group. We strive to make the process as smooth and straightforward as possible for our clients. We appreciate your trust in us and look forward to the day we can celebrate the successful conclusion of your timeshare ownership. Were here for any questions you may have in the meantime and eagerly await your follow-up review!
Warm regards,
The ACA Group TeamReview fromDonald E
Date: 04/19/2024
5 starsThe ACA Group is an awesome organization. You guys are honest, trustworthy, and delivered results just as you said you would! I thought that this process would take a few years, but it took a few months to end my timeshare ownership! Great job guys!ACA Group
Date: 04/22/2024
Dear ******,
Thank you so much for your wonderful review! Were thrilled to hear that your experience with our team at ACA Group met your expectations. Its always rewarding to help our clients resolve their timeshare concerns quickly and efficiently. Your feedback is invaluable and motivates us to continue providing great service. If theres anything else we can do for you, or if you have friends or family who could benefit from our services, please dont hesitate to reach out.
Warm regards,
The ACA Group TeamReview fromLee A
Date: 04/17/2024
5 starsI came to ACA looking for help getting out of a purchase of *******. ***'s **** ********************** was generous in the time he took to explain the ins and outs of their process in extricating people from time share purchases. They claim a 100% success rate and I was no exception to that. With their help I succeeded in saving myself roughly 80% of my commitment (including ACA's fees. I was very pleased with their service and recommend them. They'll get the job done.ACA Group
Date: 04/19/2024
Dear ***,
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with ACA Group and how ********************* was able to assist you effectively. At ACA, we pride ourselves on our commitment to our clients and are glad to have met your expectations in resolving your timeshare purchase. Your success is our success, and saving you a significant amount on your commitment highlights what we strive to achieve for all our clients.
We appreciate your recommendation and are here should you or your friends need our services in the future. Thank you for choosing ACA Group!
Warm regards,
The ACA Group TeamReview fromDeborah D
Date: 12/31/2023
4 starsTo date I find the business professional and efficient.. as I have just started this journey I will have to submit a more detailed review after the closure of my contractACA Group
Date: 12/31/2023
Dear ******************,
Thank you for taking the time to share your initial impressions of working with ACA Group. We are delighted to hear that you find our approach professional and efficient. As your journey progresses, we look forward to continuing to meet your expectations and eagerly await your detailed review post-contract closure. Your feedback is invaluable to us in maintaining and enhancing our service quality.
Warm regards,
ACA Group Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.