Reviews
Customer Review Ratings
Average of 197 Customer Reviews
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Review fromTerry H
Date: 06/10/2024
5 starsVery thorough and made sure you understood everything very pleased
ACA Group
Date: 06/16/2024
Dear *****,
Thank you for your wonderful review! We're thrilled to hear that you were very pleased with our thoroughness and clarity. Ensuring our clients fully understand every step of the process is a top priority for us.
If you ever need further assistance, please feel free to reach out.
Best regards,
The ACA Group TeamReview fromAllen L
Date: 06/07/2024
5 starsACA Group is top notch. They got me out of my timeshare completely. It was costly but not nearly as costly if I'd stayed in my timeshare. Now no worries whatsoever. Thanks ACA Group.ACA Group
Date: 06/08/2024
Dear *****,
Thank you for your fantastic review! We are so pleased to hear that you found value in our services and are now enjoying the freedom from your timeshare obligations. Its always our goal at ACA Group to provide effective solutions that truly benefit our clients in the long run. Were glad we could alleviate your worries and help you move forward. If you ever have any more questions or need further assistance, were just a call or email away. Thanks again for choosing ACA Group!
Warm regards,
The ACA Group TeamReview fromJanet K
Date: 06/06/2024
5 starsJust went through a phone call consultation. Very professional and detailed. It was a wonderful to talked to someone about getting out of the timeshare and are willing to help. Just starting the process but will have a case worker to keep me informed on how things are going. This is very welcomed.ACA Group
Date: 07/02/2024
Dear *****,
Thank you for taking the time to share your initial experience with us. Were delighted to hear that you found our consultation professional and detailed. Providing clarity and support from the very beginning is crucial, and were glad you felt welcomed and well-informed. As you proceed with the process, rest assured that your case worker will keep you updated every step of the way. Were here to help you navigate this journey smoothly, and we look forward to achieving a successful outcome for you. Thank you for choosing ACA Group!
Warm regards,
The ACA Group TeamReview fromTammie P
Date: 05/29/2024
5 starsI felt a complete sense of relief after our first call. Everything was explained in detail with no judgement. We now understand how we landed ourselves in this timeshare trap and am grateful for the opportunity to correct our initial and continued no, which after four long hours resulted in a yes somehow. Thank you for your time, responsiveness and caring about what happened that day. You helped us understand the "why" and it finally makes sense. I would recommend this company to anyone that needs help understanding their rights that was never explained to them!ACA Group
Date: 06/16/2024
Dear ******,
Thank you so much for your heartfelt review. We're delighted to hear that you felt a sense of relief after our first call and that our explanations and support helped you understand your situation better. It's our mission to provide clear, non-judgmental assistance and to help our clients regain control over their timeshare issues.
Your recommendation means a lot to us. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
The ACA Group TeamReview fromAletha S
Date: 05/25/2024
4 starsThe agency (ACA Group) was very thorough with their due diligence and research to resolve our situation with the time share release. Thank you very much for your positive approach and caring attitude.ACA Group
Date: 05/30/2024
Hello ******,
Thank you for your kind words and for taking the time to leave us a review! We're delighted to hear that you appreciated our thoroughness and positive approach. At ACA Group, we understand the importance of handling each case with the utmost care and dedication. Your recognition of our efforts means a lot to us. We're here to support you throughout your timeshare release journey, so please don't hesitate to reach out if you need any further assistance.
Best regards,
The ACA Group TeamReview fromAurele C
Date: 05/21/2024
5 starsWe would like to thank you for getting us out of the Spinnaker resorts contract.Keeping us to date as you did was always reassuring and gave us the trust in you that you would do as we all agreed to.It was a pleasure dealing with ACA Group and we would recommend you at any time.ACA Group
Date: 05/30/2024
Hello ******,
Thank you for your kind words and for taking the time to leave this great review! We are so pleased to hear that you felt reassured and trusted throughout the process of exiting your Spinnaker resorts contract. At ACA Group, we strive to keep our clients informed and comfortable with every step, and your feedback confirms that we are on the right track. Thank you for recommending usit means the world to our team. Should you or your friends need assistance in the future, we're here to help.
Warm regards,
The ACA Group TeamReview fromFranklin C
Date: 05/21/2024
5 starsThe ACA group is awesome. They made the process very easy. Everyone was very nice and got back to us in a timely manner. They always stayed in touch and kept us informed.ACA Group
Date: 05/30/2024
Hello ********,
Thank you so much for your wonderful review! We're thrilled to hear that you found our process easy to navigate and our team responsive and informative. At ACA Group, we prioritize clear communication and customer service, and it's fantastic to know that we've lived up to these standards with your experience. Your feedback is greatly appreciated, and we're glad we could assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Best regards,
The ACA Group TeamReview fromJordan O
Date: 05/17/2024
5 starsIm officially time share free! This company is very transparent with the process and updated me throughout. Its such a relief to be free of the burden of the mistake I made for agreeing to the time share. If you need to get out of your timeshare this is the company that will help you do it!ACA Group
Date: 05/30/2024
Hello ******,
Congratulations on becoming timeshare free, and thank you for sharing your success with us! We're delighted to hear that our transparency and regular updates provided you with reassurance throughout the process. It's a great pleasure to know that we could assist you in lifting the burden of your timeshare. Your endorsement means a lot to us, and we're here to help others who find themselves in similar situations. If you have any further questions or need additional support, remember, we're always here for you.
Warm regards,
The ACA Group TeamReview fromVictoria L
Date: 05/17/2024
5 starsAfter spending thousands of dollars trying to get out of my timeshare with another group (that never completed it), Im thrilled that ACA group was able to cancel the timeshare!! They kept me informed all along the process. Very pleasedACA Group
Date: 05/30/2024
Hello ********,
Thank you for sharing your experience and for the wonderful review! We're thrilled to hear that we could successfully help you cancel your timeshare after your previous challenges. Keeping our clients informed every step of the way is a priority for us, and we're glad that this was reflected in your experience. Your satisfaction is very important to us, and your feedback is incredibly valuable. If you have any more questions or need further assistance in the future, please feel free to reach out.
Warmest regards,
The ACA Group TeamReview fromWilliam S
Date: 05/13/2024
5 starsSo far so good. Just getting started. First meeting on phone went well. Listened to us and took our case, as I was a bit concerned that they wouldn't. Very professional. We will see where this goes. I do feel confident that ACA knows what they're doing.ACA Group
Date: 05/14/2024
Hello *******,
Thank you for taking the time to leave us such a positive review! We're glad to hear that your initial experience with our team has met your expectations. At ACA Group, we strive to provide thorough and professional service to each of our clients, and we're pleased to know we've made a good impression so far. We appreciate your trust in us, and we're committed to assisting you every step of the way. If you have any questions or need further assistance as we proceed, please don't hesitate to reach out.
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