Reviews
Customer Review Ratings
Average of 197 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromShelby W
Date: 07/29/2024
5 starsThe ACA group succeeded in getting us out of our time share! You do pay a fee for their services but in the long run it is way less than paying yearly timeshare fees. They kept us posted every 90 days or less if something came up. I would highly recommend them!
ACA Group
Date: 08/20/2024
Dear ****************,
Thank you so much for your fantastic review! Were thrilled to hear that ACA GROUP successfully helped you exit your timeshare. We understand that the fee for our services is an important consideration, and were glad you found it to be a worthwhile investment compared to those ongoing timeshare fees.
Keeping our clients informed every step of the way is a key part of our service, and its great to know that you appreciated our regular updates. Your recommendation means a lot to us!
If you ever need anything in the future, please feel free to reach out.
Best regards,
ACA GROUP TEAMReview fromOlga T
Date: 07/29/2024
5 starsThe people were great. They explained everything in detail. Questions were answered to my satisfaction.Mailed in copies of all materials, called to verify that I sent them customer service person was pleasant and helpful.ACA Group
Date: 08/20/2024
Dear ************,
Thank you for your five-star review! Were thrilled to hear that our team was able to provide detailed explanations and answer all your questions to your satisfaction. Ensuring that our clients feel informed and supported is our top priority, so its wonderful to know that you had such a positive experience.
We truly appreciate your kind words and are here for you if you need any further assistance in the future.
Best regards,
ACA GROUP TEAMReview fromDr. James C L
Date: 07/12/2024
5 stars
Very thorough review and discussion of options available. Success and guarantee of services. Analysis of my individual needs. Reasonable expectations explained. Quite reasonable costs. A definite Beacon of Hope for those who have been deceived into a bad Time Share "investment"ACA Group
Date: 08/20/2024
Dear ******************,
Thank you for your thoughtful and detailed review! We are delighted to hear that you found our review process thorough and that we could clearly explain your options. At ACA GROUP, we strive to provide tailored solutions and set reasonable expectations, so its wonderful to know that you felt supported and understood throughout the process.
We appreciate your kind words and are honored to be considered a "Beacon of Hope" for those facing challenging timeshare situations. If you ever need further assistance, please dont hesitate to reach out.
Best regards,
ACA GROUP TEAMReview fromSean M
Date: 07/11/2024
5 starsFrom the beginning to the end, the ACA Group did exactly what they said they were going to do.....GET ME AND MY WIFE OUT OF OUR "REDICULOUS" TIMESHARE, What a relief !!! Thank you ACA Group.S&K M.ACA Group
Date: 08/20/2024
Dear ************,
Thank you for sharing your wonderful experience! We are so glad to hear that ACA GROUP could deliver on our promise and help you and your wife successfully exit your timeshare. Its always a relief to see our clients free from such burdens. Your satisfaction is our greatest reward.
If you ever need anything in the future, dont hesitate to reach out. Thank you again for trusting ACA GROUP!
Best regards,
ACA GROUP TEAMReview fromMari N
Date: 07/03/2024
5 starsExcellent was kept updated I suggest people to take a look at aca group .ACA Group
Date: 08/20/2024
Dear ************,
Thank you so much for your kind words and for taking the time to leave us a five-star review! Were thrilled to hear that you had an excellent experience with ACA GROUP and that our team kept you well informed. Your suggestion for others to check us out means the world to us.
If you ever need anything in the future, please dont hesitate to reach out. Were here to help!
Best regards,
ACA GROUP TEAMReview fromTanisha A
Date: 06/26/2024
5 starsACA Group made the process of canceling my timeshare easier. It was worth it! I am so glad to be rid of my timeshare. The process did take time, but in the end I am glad I was patient and I am glad to be out of my timeshare.ACA Group
Date: 07/02/2024
Dear *******,
Thank you for your kind words and for sharing your experience with us! Were so pleased to hear that you found our process worthwhile and that youre relieved to be free from your timeshare obligations. Patience definitely pays off, and were glad that you stuck with us through the process to achieve the freedom you desired. Your satisfaction is our top priority, and your feedback is greatly appreciated.
If you ever need our services again or have friends and family who might, please dont hesitate to reach out. Thank you for choosing ACA Group!
Warm regards,
The ACA Group TeamReview fromEmilio J
Date: 06/17/2024
5 starsIm so happy to finally get out of the timeshare. ACA Group has done a amazing job thank you so much for your help. I definitely recommend you to anyone that needs help with their timeshare. Estoy muy ******** con el resultado la compaa AC Group a echo un trabajo muy bien I recomiendo a las personas que ****** un problema con un timeshare.ACA Group
Date: 07/02/2024
Dear ******,
Thank you so much for your wonderful review and for taking the time to share your experience in both English and Spanish! Were thrilled to have been able to assist you in exiting your timeshare, and hearing that youre satisfied with the outcome truly makes our day. Your recommendation means a lot to us, and were grateful for your trust in our services.
Thank you again for choosing ACA Group. If you or anyone you know ever needs further assistance, were just a call or message away.
Warm regards,
The ACA Group TeamReview fromCathy K
Date: 06/16/2024
5 starsWhenever you go to a Timeshare presentation they make everything sound so good. And it can be if you are wanting to use them regularly. Your life changes, you can't travel like you once could. You need to sell the Timeshare, but you can't. No one wants to buy it. And then after a few years the truth starts to come out. You realize that you could be stuck with it for life. And then when you die your poor survivors will have to continue paying the fees. The annual fees continue to increase significantly. You realize that a lot of the wonderful things they told you about ownership are not true. We were told that if we ever wanted to sell, that wanted the first change to buy it back. When we contacted them , we were told that wasn't the way it worked. For us this was the time that we stared looking for a way to dissolve the relationship to our Timeshare. We found a new partnership with the ACA Group. They were a very caring and upstanding Group of people who led us through the journey to get released from the Timeshare Group. They were AWESOME.I would definitely recommend ACA Group to anyone!!!ACA Group
Date: 07/02/2024
Dear *****,
Thank you for sharing your journey and for your fantastic review! We understand how challenging and frustrating the timeshare situation can become, especially when it no longer fits your lifestyle. Were so glad to hear that ACA Group could provide the support and guidance you needed to navigate out of your timeshare commitment. Your kind words about our team mean the world to us, and were proud to have been able to assist you effectively.
Thank you for recommending usits the highest compliment we could receive. Remember, were always here if you or someone you know needs our assistance in the future.
Warm regards,
The ACA Group TeamReview fromPatricia M
Date: 06/15/2024
4 starsThis process took much longer than anticipated but it is finally completed. They kept me updated and were very cordial and upfront with what was happening during the process.ACA Group
Date: 06/16/2024
Dear ********,
Thank you for your review and for sharing your experience with ACA Group. We sincerely apologize for the longer-than-anticipated process but are glad to hear that you found our team cordial and communicative throughout. Your feedback is invaluable to us, and we are constantly striving to improve our services.
If you have any further questions or need assistance in the future, please dont hesitate to reach out.
Best regards,
The ACA Group TeamReview fromVicky O
Date: 06/10/2024
5 starsIf I could give 10 stars I would! Numerous calls back & forth calming my concerns. He would say take a deep ************** the next step. Led me through what I needed to do to rescind my contract before the window closed. Im so impressed with ***. We share the same ************ was there for me through this whole mess.ACA Group
Date: 07/02/2024
Dear *****,
Thank you for such a glowing review! Were thrilled to hear about your positive experience with *** and the reassurance he provided during your timeshare rescission process. Its great to know that he could guide you effectively and supportively, ensuring you met all necessary deadlines. Your feedback is incredibly valuable to us, and were pleased that **** empathy and professionalism made a significant difference. Remember, were always here if you need further assistance or guidance. Thank you for choosing ACA Group!
Warm regards,
The ACA Group Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.