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Customer Review Ratings
Average of 129 Customer Reviews
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Review fromDeb M
Date: 08/17/2023
5 stars******* and *** were my movers.They were exceptionally careful with all of my items, very polite, prompt, and personable. I would highly recommend them for your move.
Direct Relocation Services
Date: 04/25/2024
We appreciate your business and are delighted to receive your 5-star review **** Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.Review fromShaelyn S
Date: 08/14/2023
5 stars******* and *** were my movers.They were absolutely fantastic. Explained everything in detail and kept me updated every step of the way. Both were super friendly and helpful and I really enjoyed having them as my movers!Direct Relocation Services
Date: 04/25/2024
We appreciate your business and are delighted to receive your 5-star review *******. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.Review fromHervema P
Date: 08/13/2023
1 starIf you want to be misled this is the moving company for you! We were promised a delivery date of July 8th by ***** and our items did not arrive until August 9th! Week by week no one could give us a clear reason as to why our items did not arrive yet!! The Dispatch manager ***** never answered the phone or answered our questions! Very unprofessional company just look at the way they expose personal information on the ****** reviews below! Save yourself the headache and use another company!Review fromMary M
Date: 08/10/2023
1 starThis is the worse company ever. They have phone numbers that don't receive calls and phone numbers that are disconnected. They gave dates that our belongings would be delivered but never came. This happened several times. Beware of this company, it is very strange. They are not dependable or reliable. When our items finally arrived we are missing at least 2 boxes. Reported it to the company and we were told they could not find it. They turned it over to an outside claims company and that seems to be the end of their responsibility. BEWAREDirect Relocation Services
Date: 08/11/2023
LOSS & DAMAGE - CLAIM REGISTER LOG FORM CLAIM ID.: C ******
CUSTOMER INFORMATION & GENERAL COMPLAINTS:
Your ***************** Legal Name (OPTIONAL):
Direct Relocation Services
Your Moving Company Legal Name:
Direct Relocation Services
Your Moving Company ****** License Number (OPTIONAL):
*******
Customer Name on Bill of Lading (Contract):
*********************
Your FULL Current Address:
448 ************ Ocean
********, ******* 33050
*************
Map It
Your Contact Phone Number:
**************
Your Email Address:
*********************************** Number From Bill of Lading - Contract (OPTIONAL):
CH5382267
Moved From ***********************
*************
Map It
Moved To ***********************
*************
Map It
Your Move Date (On or About):
05/01/2023
Type of Claim:
Loss
Tell ** About Your Claim/Complaint - Remember, this is only the registration part of your case; therefore, we would only need a GENERAL OUTLINE of your issues:
WILL SEND PICTURES.
DATE: VIA: CASE STATUS / PROGRESS:
7-14-23 Online Customer case created/registered online - Claim Registration Acknowledgement Notice sent via email
7-18-23 Email Customer information was verified - Claim Procedures Package sent to the customer via email
Email Claim Package Received - Customer failed to provide the following information (Request Sent):
ALL COPIES OF THE CONTRACT DOCUMENTS FRONT AND BACK
CLEAR PHOTOS OF EACH DAMAGED ITEM
STANDARD PROOF OF LOSS & DAMAGE CLAIMS
COPIES OF PURCHASE RECEIPT FOR EACH MISSING/DAMAGED ITEM (OPTIONAL)
COPIES OF REPAIR ESTIMATES FOR ALL DAMAGED ITEMS CLAIMED (OPTIONAL)
TERMS & CONDITIONS
Online Claim Package Received - Acknowledgement Notice sent via email - CASE UNDER REVIEW
Email FINALIZING THE CLAIM PROCESS - The customer was offered the following options: A) Submit/modify any additional information, damages, or concerns. B) To complete an online form stating that they are happy with all information submitted, and wish to continue forward to the final stage of their claim process.
Email Due to the claimant's inability to respond and/or provide supporting documents validating their claims/complaints, a Claim Denial Letter was sent per FMCSA regulations.
Online Customer information received - Acknowledgement Notice sent via email - CASE UNDER FINAL REVIEW
Email A settlement letter was prepared and sent to be approved by the company
Email Settlement letter approved by the company - SETTLEMENT LETTER SENT TO CUSTOMER
Online RECEIVED SIGNED SETTLEMENT LETTER - SENT FOR PAYOUT - CASE CLOSED
Online DISPUTE REQUEST SUBMITTED - Acknowledgement Notice sent via email - CASE UNDER REVIEW
Email A FINAL settlement letter was prepared and sent to be approved by the company
Email Settlement letter approved by the company - SETTLEMENT LETTER SENT TO CUSTOMER
Online RECEIVED SIGNED SETTLEMENT LETTER - SENT FOR PAYOUT - CASE CLOSEDReview fromLaurie S
Date: 08/03/2023
1 starThe absolute worst!! Liars!! they took our things and said they would donate after hearing the one man say "Oh my Wife will love that" 19 days late with the excuse they can't contact the driver because hes driving? Things were broken when arrived, all parts missing to my bed. Just a nightmare...... DO NOT USE! Also they claimed to be credited with the BBB and they are NOT! They are also being evicted from there place of business for non payment of rent. They should all be in Jail!Direct Relocation Services
Date: 08/04/2023
******,
We are sorry your moving experience wasn’t a pleasant one. We take every review very seriously and would love to address every concern you have. Now, we have no record of a ****** *. moving with us or any recent deliveries within the last 12 months with this name. The last portion of the review doesn’t and does not reflect this current business. I can assume you have placed a review on the incorrect company. If you have any questions or concerns, we would like to help you find the moving company you used.
Thank YouReview fromOmar H
Date: 07/28/2023
5 starsVincent D*** and Omar were my movers. The guys were good moving our furniture and took care in a proper way. They were respectful and explained the packing and moving process from A to Z. Good Job.Direct Relocation Services
Date: 04/29/2024
We appreciate your business and are delighted to receive your 5-star review ****. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.Review fromCora Ainslee N
Date: 07/27/2023
5 stars******* and ****** were my movers.They did a great job. Showed up on time. Wrapped everything. Explained all the paperwork clearly.Direct Relocation Services
Date: 04/29/2024
We appreciate your business and are delighted to receive your 5-star review ****. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.Review fromHarris B
Date: 07/18/2023
1 starDishonest Relocation Services specializes in defrauding consumers. Unsurprisingly, defrauding consumers is bad for business. For that reason, Dishonest Relocation Services is in dire straits--they fell behind on their rent, were evicted, and will soon owe their landlord nearly $2,000,000 (read the court filings in their lawsuit with *********************** Reach out to me if you've also been scammed by them recently (check Yelp or ****** reviews for my email as BBB won't allow me to post it).Review fromKeith W
Date: 07/18/2023
1 starId like to leave zero stars. This business is a hack. They broke lithographs and the driver tries to sign it off as delivered. Took over 2 months to get off slivered and they tried to deliver before the move date. 65 tv broken. Locked cabinets cut open.Review fromLaurie A
Date: 07/10/2023
5 starsI found that one of my computer monitors was broken, but reached out to ****** in the customer service department. She was awesome to work with and I gave a new monitor on the way.Direct Relocation Services
Date: 07/14/2023
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