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Customer Review Ratings
Average of 80 Customer Reviews
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Review fromLance H
Date: 01/11/2024
1 starMouse P*** and Cockroaches - Please read why this was an awful experience: - Under Estimate Total Square Footage to give you a lower price and you get hit when they are there. I went from 350 square fee to 600 square feet an price almost doubled - They were going to ************** for two months. Once they had the good they raised the price 50% - When we receive the belongings, they are wrecked. They were treated poorly, and the brand new boxes now had oil stains, mouse p*** in the clothes, and cockroaches coming out of boxes. - I called over and over to try and get some compensation and they offer $125 on a $5,000 move where we had to get all clothes cleaned and the breakage of fragile items was severe. RUN AWAY!Review fromJanet F
Date: 11/28/2023
2 starsBUYER BEWARE: While I did book moving through Safe Ship, Direct Relocation services is directly responsible for services rendered. I did reach out to *************************** to share my disappointment and never got a response.Our pickup date was changed at the last minute but luckily, we were able to accommodate the change. Two guys arrived in branded shirts and truck. I felt confident that this was a legitimate company. One problem, I was told the inventory was not accurate and it was going to be more expensive than what I was quoted. What can someone say & do about this-hands are tied as need to get items moved!! Also, I was also never told that my items were going to a warehouse and would be unloaded and held until they had a full truck going to near us. Fast forward 9 days and we finally get delivery. This was after I made all the calls inquiring about what was going on. Communication from Direct Relocation Services was radio silent!! We were surprised to have only one person, in a Penske rental truck, no company identifying shirt show up. Was told another person was on the way to help with delivery and set up. Nobody ever showed. My daughter, husband and I ended up taking off 90 percent of the packing blankets so as he wasn't at our house all night. Additionally, I find it disconcerting that payments aren't made to the same accounts at pick up & delivery. Furthermore, leading me to believe the delivery was sub-contracted out. Appears they hide behind the loose regulations and lengthy contracts that hide the many loopholes.I will be sharing my concerns with the *** as the business practices I encountered during this process are unacceptable.Review fromSarah C
Date: 05/26/2023
5 starsSo appreciative for the guys at direct Relocation! Vincent and Miller came and conquered’ they made this one smooth move! Thanks guys!!!
Direct Relocation Services
Date: 04/29/2024
We appreciate your business and are delighted to receive your 5-star review *****. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.Review fromNadia T
Date: 05/24/2023
5 starsVincent and miller were my movers. The guys were very respectful and very hard workers.Direct Relocation Services
Date: 04/29/2024
We appreciate your business and are delighted to receive your 5-star review *****. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.Review fromBethany P
Date: 05/24/2023
5 stars******* and ****** were my movers. They were professional, quick, and ensured all my items were protected. They made the pick up process easy and seemless. I highly recommend them.Direct Relocation Services
Date: 04/29/2024
We appreciate your business and are delighted to receive your 5-star review *******. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.Review fromJanet K
Date: 05/24/2023
5 stars******* and ****** were my movers. They are responsive and efficient at work. Reliable and accountable for the pickup.Review fromAlexa H
Date: 05/23/2023
5 stars******* and ****** were my movers. They made sure all my belongings were kept well and had friendly, fast service.Review fromCarmel F
Date: 05/21/2023
1 starTL; DR: With the exception of the actual moving crew, this company lies without shame, doesn't follow through, and will say whatever they think will get you to give them your money. The company is completely untrustworthy. Don't hire them. We hired Direct Relocation Services when another moving service failed to show up as promised. We were on a tight schedule and needed to have our mother's belongings delivered to her new location before she got there. Richard assured us -- REPEATEDLY -- that this would happen. The moving crew (******* and ****) showed up as scheduled and did a brilliant job wrapping everything and getting it onto the truck. We thought we were set. That was the last time Direct Relocation Services did what they said they would do. After failing to return our calls about status, we finally got a call back and were told that the truck wouldn't be leaving Florida until AFTER the date it was supposed to be delivered. That was two weeks ago, and delivery still hasn't happened. In other words, they flat-out lied to us.Review fromRuben U
Date: 05/21/2023
5 starsVincent and miller were my movers. Being in the military, I have moved a lot, by far these guys were one of the best ones I’ve come across. I strongly recommend using them for your next move. Extremely professional, Outstanding customer service and the best of all, they were fast and efficient. Thank you guys, RUReview fromMick H
Date: 05/20/2023
5 stars******* and ****** were my movers. Guys were very professional. Did an amazing job. Highly recommended
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