Reviews

Review Details

• Review fromDavid R

  Date: 12/19/2023

  5 stars
  Fantastic company! Had windows and storm shades installed and the crews were skilled and super respectful. They covered our furnishings and you couldn't even tell they had been there. Thank you for a great installation!
  

  Storm Smart Building Systems, LLC

  Date: 12/20/2023

  Thank you for sharing your kinds words about our products and service, *****!! We will share you comments with our installation team.

• Review fromTheresa F

  Date: 12/19/2023

  5 stars
  We just had our Storm Smart screen installed yesterday and already love having it. The electrician and the installer were very friendly, knowledgable and efficient. Thank you Storm Smart for a wondeful experience.
  

  Storm Smart Building Systems, LLC

  Date: 12/20/2023

  Thank you for sharing your experience with Storm Smart, *******!! We greatly appreciate your business.

• Review fromMichael S

  Date: 12/16/2023

  5 stars
  We have had Storm Smart roll down curtains for many years. They performed magnificently during our two recent hurricanes. We recently added storm panels to beef up protection on our impact windows. Overkill?? Maybe so. But after ***, anything is worth the piece of mind. Our installer was efficient and knowledgeable. Highly recommend.
  

  Storm Smart Building Systems, LLC

  Date: 12/18/2023

  Thank you for being a repeat customer and trusting ********************************************* with protecting your home!! 

• Review fromJeff F

  Date: 12/14/2023

  1 star
  StormSmart, buyer beware!Our StormSmart hurricane curtains were damaged during Hurricane **** as 2 holes were punched through one of the 3 curtains. We contacted StormSmart to schedule a tech to come out to take a look, and was quoted $130 to have him stop over. Tech determined because of the 2 holes, the 32 foot wide curtain must be replaced, we gave approval. After several months, StormSmart arrived with replacement curtain. Upon inspection we found 2 holes in the replacement curtain. When we pushed back that we would accept the replacement curtain the installers became frustrated saying it should be no big deal since the holes would be hidden up in the roll when the curtain was up. Second replacement curtain was ordered, in the meantime we were billed $4k. Second curtain arrived in April 2023, and was installed, three weeks later we left to head north for the summer. September 2023 arrived back to our *****************, and tried to raise the curtains. This time curtain 2 jammed going up. Curtain 2 was adjusted by StormSmart techs while replacing curtain 1 that had the holes. Reached out to StormSmart on September 17 to schedule service call, was told October 17 was first available date. October 17 no techs. Called StormSmart and was told there was no record of our scheduled appointment. Reached out to service manager who told me someone from StormSmart had gone into their scheduling system on October 12 and canceled the October 17 appointment. We rescheduled another appointment for November, no one showed up. Scheduled another appointment for December 4. On November 29 I called StormSmart to confirm was told yes tech would be here on December 4. On December 4, no tech showed up. Called StormSmart was told someone would reach out to me to reschedule. Was called today by StormSmart and told they could now reschedule me for February 14, **** which is 5 months after our initial service call. StormSmart doesnt return phone calls or value their existing customers,
  

  Storm Smart Building Systems, LLC

  Date: 12/18/2023

  We are extremely sorry for the missed appointments and scheduling errors, ****. Thank you for bringing this to our attention in order for us to address with the appropriate department heads. We have you on the schedule for tomorrow, December ********************************************************* order for us to resolve the issues.  Thank you for your patience.

• Review fromSharon S

  Date: 12/14/2023

  5 stars
  We are very pleased with service and installation. The ************ were exceptional.
  

  Storm Smart Building Systems, LLC

  Date: 12/15/2023

  Thank you for taking the time to review our products and service, Sharon. We greatly appreciate your business.
  

• Review fromBrad M

  Date: 11/30/2023

  5 stars
  Clean job, friendly installer, great product! What more can you ask for??

• Review fromC. D.

  Date: 11/16/2023

  1 star
  Everyone who has praised this company for great installation, just wait until you have an issue and need them to come back to fix THEIR bad workmanship, then we can talk again. This is THE worst company to deal with. Their after sales service is NON-EXISTANT. I have been trying for over a year for them fix a lock on an accordion shutter and to fix the manual override that they installed in the DRYWALL without any reinforcement. The entire mechanism broke out of the wall when I needed to use it. TWO of their technicians have agreed that it should never have been installed that way. Shortly after the hurricane, I gave them the benefit of the doubt for being busy and not being able to help me straight away. After 6 months and after leaving NUMEROUS messages without any response, I drove to their offices. After explaining what I needed, I finally got an appointment...only for nobody to show up!! I again waited months for a second appointment, and this time the technician could not fix the issue as he did not have the correct part(s). I finally received a 3rd appointment date - 11/07/23. This technician (******) ALSO had the incorrect information as to what needed to be done. He gave me his cellphone number and said he himself will be back the next day with all the parts to come and fix it. When he did not show up, I sent him a text and he told me he had left all the information with his manager who was going to phone me back that same day or the next day to arrange for the work to be done. It is now a WEEK later and I have heard NOTHING, I have left two messages already and surprise, ****** is also not responding to me. What else do I need to do to get this fixed! This is shocking and disgusting from a company who is supposedly the best in *******. BUYER BEWARE. I would give 0 stars if I could.
  

  Storm Smart Building Systems, LLC

  Date: 11/20/2023

  We sincerely apologize for the inconvenience you've experienced with our company, and we understand the frustration you must be feeling. We take your feedback seriously, as it highlights areas where we have fallen short of our commitment to excellent service.
  First and foremost, we want to express our regret for the ongoing issues you've faced with the lock on your accordion shutter and the manual override. It is disheartening to hear that our after-sales service has not met your expectations, and we acknowledge the importance of resolving these issues promptly.
  Your detailed account of the multiple attempts to address the problem is alarming, and we recognize that the delays, miscommunications, and unfulfilled appointments have only added to your frustration. This falls far below the standards we set for ourselves, and we sincerely apologize for the inconvenience and disappointment caused.
  We are committed to making things right for you. Our team is currently investigating the matter internally to identify the lapses in communication and service. We will take immediate action to rectify the situation, ensuring that you receive the service and support you deserve.
  In the meantime, we have scheduled the appointment to complete the repair on your shutter. 
  Once again, we apologize for any inconvenience this has caused and appreciate your feedback as it helps us improve our services. We remain committed to ensuring that your concerns are addressed promptly and effectively.

• Review fromBruce W

  Date: 11/08/2023

  1 star
  Placed our order with Storm Smart 2/2022 for entire home install of new impact windows and sliders. Installation began 8/2022. Fast forward to 11/2023 our impact sliders and windows are still not installed properly or with correct product. They ordered wrong sliders not once but twice. Showed up again today with two wrong panels. Guess that will be order number three, if anyone shows up to figure this out. Still missing correct front door. Windows are now leaking. Two Sliders installed wrong so water runs in the tracks, on the inside if our home. That was a major disaster during hurricane **** So many problems. We are so aggravated/disappointed beyond words. **************** HORRIBLE. I advise you NOT to order from Storm Smart. This company is beyond awful.
  

  Storm Smart Building Systems, LLC

  Date: 11/20/2023

  We sincerely apologize for the unacceptable experience you have had with our company during the installation of your impact windows and sliders. Your feedback is crucial to us, and we are deeply sorry for the frustration and inconvenience you've endured.
  First and foremost, we want to express our regret for the repeated errors in ordering the wrong sliders and the ongoing issues with the installation. It is disheartening to learn about the water leakage and the incorrect installation that resulted in significant problems during Hurricane ***. We understand the importance of a reliable and secure home environment, especially during adverse weather conditions, and we acknowledge that we have failed to meet your expectations.
  We are committed to addressing and rectifying the issues you've raised promptly. Our team is currently investigating the root causes of the errors and missteps in the installation process to ensure that such issues do not occur again. Additionally, we are taking immediate steps to expedite the delivery of the correct sliders and address the water leakage concerns.

  Your mention of our customer service being "horrible" is deeply concerning, and we apologize for any lapses in communication or support you may have experienced. We are actively working to improve our customer service processes to prevent such issues in the future.
  We understand your aggravation and disappointment, and we genuinely appreciate your patience as we work to resolve these issues. Our team will be in direct contact with you to discuss a comprehensive plan to address each of your concerns and ensure that the remaining installations are completed to your satisfaction.
  Once again, we apologize for the inconvenience and stress this has caused, and we are committed to making things right for you.

• Review fromPhyllis J

  Date: 10/18/2023

  5 stars
  The wait for installation was well worth it! It is a beautiful addition to my home! **** was always responsive to my calls and ********** was a dynamic duo during the installation. Thank you so much!!!!!
  

  Storm Smart Building Systems, LLC

  Date: 10/19/2023

  Thank you for sharing your experience, *******! It was our pleasure to serve you.
  

  Storm Smart Building Systems, LLC

  Date: 11/20/2023

  Thank you for the kind words for **************** They make a great team and are committed to *********************.

• Review fromSyed Z

  Date: 10/09/2023

  2 stars
  I have a rear lanai storm catcher rolldown *** manual crank that was installed with resof the house windows and doors that has only last since April 15th, 2022 and it is broken cannot be cranked up or down AT ALL . We called in for repair since this is hurricane season THREE WEEKS AGO WERE GIVEN RUN AROUND and are now saying they cannot fix until NOVEMBER 18TH.THIS IS NOT ACCEPTABLE this work has a 5 YEAR WARRANTY . we need it FIXED NOW ALSO THE PLASTIC COVERS FOR THE ACCORDION LOCKS HAVE ALL BROKENN WITH THE HEAT WE NEED NEW ONES THAT WILL WORK
  

  Storm Smart Building Systems, LLC

  Date: 10/11/2023

  We are sorry you had issues obtaining a timely Service Appointment, ****. Per your discussion with our Director of Operations, Storm Smart will asses the situation and correct on October 16, 2023.