Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im so confused? I was trying to just order a new social security card and thought this was the way to get one and just got scammed out of $64.50. You can get one at a **** website for free. Id like a refund this is ridiculous.

  Business Response

  Date: 04/29/2025

  Hello, 

  The customer contacted customer support on 4/28/2025 and a response was provided the same day to email ************************************************. Please see the message below.

   

  Dear ******,
  
  Thank you for contacting ********************identifyelement="625">
  
  We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.
  
  
  Please allow us to explain our services. 
  
  We will be more than happy to explain. We do not charge for the Social Security card itself, but for assistance in getting the card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS-5 form, since it is a universal form and used for name changes, new cards, and replacements. Sometimes there is confusion on how to fill it out, with our service customers do not have to worry about that. We also provide you with a prepaid shipping label addressed to your local office and a list of acceptable documents. By following our clear instructions, you can be confident that you will receive your Social Security card on time and without any complications at all the comfort of your home.
  
  Secondly, we do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom, where it has our service links. We also list on the main page that you may obtain these forms for free directly from the ****************************** office. These are all visible to anyone who visits our site. 
  
  Our fee covers our revision process and mailing costs. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans would rather have the help of an accountant or prefer the use a software app in order to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you for your attention.
  Easy-Apply Customer Service

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wanted to get a new social security card and was in a hurry so i clicked on this website, they charged me $40 for nothing. I figured out SS cards are free soon after, just wish i could get my money back at least.

  Business Response

  Date: 04/28/2025

  Hello,

  We are private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. We are listed on browsers as an ad with other ad companies that help with replacements. 

  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the ******************************* 
  
  Also, while the customer is filling out the information we have disclaimers all over the pages. 

  Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants l*** ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. 

  We issued a refund for this order and you can contat customer support if you would *** your information deleted since you will not use our service.

  If you any further questions, please feel free to send an e-mail, **********************************

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to replace my SS card. When I did a search this company came up and made it seem like I could get my SS card faster than waiting on mail. I thought they were apart of the the *** as thier initial site said it would be expedited. I need my card so I can start working at my new job. It was spendy, but I thought that it was because I would get a digital copy of my SS card. Well, it is the application form with instructions. I can get this online from the *** for free. I cannot find the site now to take a pic and send it to you to show how deceiving it is. I am a young man trying to take care of my business on my own like an adult and realized too late that this company was not legit with its advertising. All I want is my money back. I cannot afford to lose out on wasted funds on something that is free. I feel that this misleading site needs a BIG disclaimer so that others are not screwed over by them. I hope yo can help me get my money back and put a warning about this company out there for everyone. Thank you for your time. I am now going to go to a legit site to order my card.With appreciation,******* *****

  Business Response

  Date: 04/28/2025

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  

  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM via **********************************.  When you call our customer service number ************** it also gives you the same message to contact **********************************. 

  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support 

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was applying for a social security card and gave all of my information. Them I realized that I should've just done it on my social security site. Now I am afraid that they have all of my personal information. I am so scared.

  Business Response

  Date: 04/28/2025

  Hello, 

  The customer has contacted our customer support with questions since Saturday April 26, in which we have been responding. Below is the most recent response sent to the customer and we are waiting for their reply. 

  Hi ****** ****,
  
  Thank you for contacting Easy-Apply.
  
  You are within the 10-day refund policy and your order was refunded. The **** label is now void and you can disregard the SS5 form.
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  
  Please allow us to explain our services. 
  
  We will be more than happy to explain. We do not charge for the Social Security card itself, but for assistance in getting the card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS-5 form, since it is a universal form and used for name changes, new cards, and replacements. Sometimes there is confusion on how to fill it out, with our service customers do not have to worry about that. We also provide you with a prepaid shipping label addressed to your local office and a list of acceptable documents. By following our clear instructions, you can be confident that you will receive your Social Security card on time and without any complications at all the comfort of your home.
  
  Secondly, we do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom, where it has our service links. We also list on the main page that you may obtain these forms for free directly from the ****************************** office. These are all visible to anyone who visits our site. 
  
  Our fee covers our revision process and mailing costs. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans would rather have the help of an accountant or prefer the use a software app in order to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  
  
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply with a YES or NO, once we receive confirmation we will proceed to remove your identifying information.
  
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions please feel free to reply to this ticket.
   
   Thank you,
   Easy-Apply Customer Support

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ****************************** web page to fill in an application for a replacement social security card. - It wasn't the **** it was Easy Apply's web page, and they had a big button to click to apply for a replacement social security card.I entered all the information (my name DOB, SSN, mothers maiden name, etc) as requested and then paid $64.50 and was told an email package would come through for me within an hour. The last page after you hit submit says "in a few moments YOU WILL RECEIVE AN EMAIL containing your package and instructions"... and "if you don't receive your message within the next hour, please notify our support team right away". 1. no package came 2. on the last place it says that they are not associated with the *** in any way, and that is not made clear until you have paid. 3. They have a phone number posted if you have issues, to just call, but when you call ************ (with agents available 9 AM - 5 PM ET, sthey say ) they direct you to send them an email, and in response to that email they claim a real person might get back with you in ***** hours. No recourse to talk to anyone. 4. So, for this money for a replacement card, they offer a free ebook on how to do Social security retirement. In these *************, this should not be legal. It's misleading, it's pretending to be someone you're not, extorting money from people without delivering any services or products at all.

  Business Response

  Date: 04/28/2025

  Hello, 

  Customer got in contact with customer support on Friday April 25th in which our customer service team has already cancelled the order and emailed the following below. The customer can reply to that message to complete the deletion request.

  Dear Lene,
  
  Thank you for contacting Easy-Apply.
  
  You are within the 10-day refund policy and your order was refunded. The **** label is now void and you can disregard the SS5 form.
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  
  We understand your concerns, and we will be more than happy to explain. We are not a scam; we do not charge you for the social security card itself but for assistance in getting your card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS5 form since it is universal and is used for name changes, new cards, and replacements. We also provide you with a prepaid shipping label addressed to your local office and a list of acceptable documents. We assure you that you can get your social security card on time with no issues if you follow the instructions. 
  
  We do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom where it has our service links.
  
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply, once we receive confirmation we will proceed to remove your identifying information.
  
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions please feel free to reply to this ticket.
   
   Thank you,
   Easy-Apply Customer Support

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unintentionally paid a third-party website for a government service that is legally free. The website misleadingly resembled a government site and charged $65 to process a Social Security card application, which the *************** does for free. I request a chargeback due to misrepresentation.

  Business Response

  Date: 04/25/2025

  Hello,

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  

  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support 

  Customer Answer

  Date: 04/25/2025

  Dear BBB,
  
  Thank you for following up. I want to acknowledge that I received a refund notification today from Easy Apply, which was issued without additional pushback. I do appreciate that, and I am willing to consider the case resolved in terms of the transaction itself.
  
  That said, I feel its important to express my continued concern regarding how the site presents itself. The visual layout, name, and phrasing throughout the process strongly suggested an official government affiliation particularly to someone urgently seeking to replace a Social Security card. While disclaimers were present, they were not prominent enough to override the sites overall design, which closely resembles a **** process. As a result, I provided personal information under the mistaken impression that I was interacting directly with the *******************************
  
  Although Im not seeking further action at this time, I want to clearly state that my acceptance of the refund is partially driven by a desire to disengage from further interaction with a company that now holds sensitive personal data. This entire experience has left me feeling vulnerable and uneasy, and I would encourage further scrutiny of sites like this that walk a fine line between private assistance and impersonation.
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 04/25/2025

  Dear BBB,
  Thank you for following up. I want to acknowledge that I received a refund notification today from Easy Apply, which was issued without additional pushback. I do appreciate that, and I am willing to consider the case resolved in terms of the transaction itself.
  That said, I feel its important to express my continued concern regarding how the site presents itself. The visual layout, name, and phrasing throughout the process strongly suggested an official government affiliation particularly to someone urgently seeking to replace a Social Security card. While disclaimers were present, they were not prominent enough to override the sites overall design, which closely resembles a **** process. As a result, I provided personal information under the mistaken impression that I was interacting directly with the *******************************
  Although Im not seeking further action at this time, I want to clearly state that my acceptance of the refund is partially driven by a desire to disengage from further interaction with a company that now holds sensitive personal data. This entire experience has left me feeling vulnerable and uneasy, and I would encourage further scrutiny of sites like this that walk a fine line between private assistance and impersonation.
  Sincerely,
  ******** *****

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was helping my elderly mom try to get a replacement social security card so she can get her real ID and was completely miss lead. How EZ Appy US is above social security on a ****** search to not knowing we were not dealing with social security till after being charged is deceiving and fraudulent. The disclaimer of not being the social security administration after going back is small print. This company needs to be referred to *** for deceptive and fraudulent activity. We want a full refund and assurance as the sensitive information provided is deleted to include social security number, dob and family names.

  Business Response

  Date: 04/23/2025

  Hello,

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.

  Customer has already reached out to customer support. A representative reponded with the following to the emails: *************************** and ********************************.
  
  Thank you for contacting Easy-Apply.
  
  You are within the 10-day refund policy, and your order was refunded. The **** label is now void, and you can disregard the SS5 form.
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number, which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database, and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors, which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply with a YES or NO Once we receive confirmation, we will proceed to remove your identifying information.
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions, please feel free to reply to this ticket.
   
   Thank you,
   Easy-Apply **************************************** is waiting on the customers response before proceeding with the deletion request.
  

  Thank you, 

  Customer Support

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What an absolute SCAM! This company has the audacity to charge you in a manner that gives the applicant the illusion that theyve paid for their new passport and all they have to do is fill out and print the form. What they DONT tell you until the VERY end after you have already paid, is that the $90 fee was for absolutely nothing. You can get the form online for free. Now im worried about them having ALL of my personal information. Oh, and dont bother calling the number on their website. No one will answer. As a matter of fact its a recording that directs you to their support through email, no answer there either. Thats A LOT OF MONEY FOR ME. ??

  Business Response

  Date: 04/07/2025

  Hello 

  The customer sent an email 4/4/2025 and a representative responded the same day on 4/4/2025. Please see the message below. We have also sent another email in regards to your deletion request. Please ensure to check your email **************************** and reply, you may need to check your junk/spam mail if you do not see it in your primary inbox.

   

  Thank you for contacting Easy-Apply.
  
  We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.
  
  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.
  
  Please allow about 3-4 business days for the money to reflect to your account.
  
  If you do not see the amount reversed by the 5th business day, please call us so we research this order.
  
  
  We would be more than happy to explain our services. Easy Apply Passport is a paid service to make the process of filling out and filing government forms simpler and more convenient. We do not charge for the form itself but for the assistance in its preparation. As stated on our website, we are not affiliated with any government agency.
  
  Our service eliminates the hassle of reading through endless, hard-to-find complicated instructions and helps you avoid common mistakes that could delay or cancel your application. We also provide you with a complete list of acceptable documents, plus we locate your local Passport Agency.
  
  Our fee covers our revision process. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans would rather have the help of an accountant or prefer to use a software app to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  
  Once you send off your application to the passport agency, we would be more than happy to track its progress and provide bi-weekly updates since the application takes approximately 6-8 weeks. 
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Easy-Apply Customer Support

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a hurry to get my new replacement Social Security card and when I typed it into ****** search this company popped up before Icould even finish typing the name of what I was searching for. I was charged $40 for something that I could get for free off of the social ************ website. I was not aware of this because this site popped up first. I would like a full refund of my money and I need an address or actual real time. Telephone number to contact them when you callall you get is a recording. Please help me resolve this matter.

  Business Response

  Date: 04/07/2025

  Hello, 

  As stated in the recording we are open for online support via ********************************** which we see you did not attempt to send an email to our customer support team. 

  We also attempted to issue a refund to the order placed since you are within the refund policy time frame but it seems like you have locked our card or began a dispute with your bank. This is the Error Message we received when attempting to issue a refund: Transaction Status:  Declined  (Card declined by issuer - Contact card issuer to determine reason.)

  We can issue a refund if the lock is lifted or if you already began a dispute you will need to complete that process with your bank. 

  If you any any questions please feel free to reach us via email: **********************************

  Thank you, 

  Customer Support

  Customer Answer

  Date: 04/07/2025

  I want to thank you for your prompt response. I read the letter from the company easy apply and I really dont understand what theyre talking about. I did not lock anything at my bank. I have not even contacted my bank regarding this issue. I strictly applied for a refund immediately. I would like the company to refund me the amount that I paid them for an application I never got to use.
  They can refund my payment to alliance credit union my account number is ****** and the routing number is *********

  Please inform me of what their decision is, and I will continue to look at my account to see if the money has been re-issued  

  Thank you again,

  ***** ******

  Business Response

  Date: 04/11/2025

  Hello, 

  It appears you have unlocked you card because we were now able to issue the refund. Please allow 3-10 business days as the funds may take 3-10 business days to reflect on the same form of payment used.

  Below is the inforamtion when we attempted to issue the refund on 4/7/2025 and recevied the message that the customer needed to contact thier bank.
  Payment Information
  Date/Time: 07-Apr-2025 14:53:20 EDT
  Transaction ID: ************
  Reference Transaction ID: ************
  Transaction Type: Refund
  Transaction Status: Declined
  Authorization Code: 000000
  Payment Method: Visa XXXX4771

   

  Refund information issued today 4/11/2025.

  Refund Pending Settment

  Date/Time: 11-Apr-2025 09:49:14 EDT
  Transaction ID: ************
  Reference Transaction ID: ************
  Transaction Type: Refund
  Transaction Status: Refund/Pending Settlement
  Authorization Code: 867130
  Payment Method: Visa XXXX4771

   

  Thank you, 

  Customer Support

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site is very deceiving and after reading the reviews Im concerned my personal information could potentially be compromised and would like a refund.

  Business Response

  Date: 04/04/2025

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  
  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM via **********************************.  
  Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. The Supplier has implemented a series of security measures to maintain the security of your personal information when you place an order or enter, send, or access your personal information. In addition, the Supplier offers the use of a secure server. All payment information is transmitted via Secure Socket Layer (SSL) technology and then is encrypted in the payment gateway Provider. Database is only accessible by background checked authorized persons, and access rights are strict and limited to those systems. The Supplier protection procedures comply with laws and regulations to protect your personal information from unauthorized or inappropriate access. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers.    

  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support