Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 4-2-2025 $64.00 Charge to replace Social Security Card Asked for Social Security # it was provided and needs to be removed ************ is doing fraudulent business Please refund the money and delete my information: social security # and credit card #I am unable to contact the company with the number they provided

  Business Response

  Date: 04/04/2025

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  
  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM via **********************************. When you call our customer service number ************** it also gives you the same message to contact **********************************. 
  Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. The Supplier has implemented a series of security measures to maintain the security of your personal information when you place an order or enter, send, or access your personal information. In addition, the Supplier offers the use of a secure server. All payment information is transmitted via Secure Socket Layer (SSL) technology and then is encrypted in the payment gateway Provider. Database is only accessible by background checked authorized persons, and access rights are strict and limited to those systems. The Supplier protection procedures comply with laws and regulations to protect your personal information from unauthorized or inappropriate access. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers.    

  
  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Suppor

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER GOT THE PRODUCT THAT I PAID FOR!!!!

  Business Response

  Date: 03/31/2025

  Hello,

  We apologize you did not get the e-package, your aol account could have blocked it. We could have resent it if you sent us an email. Our contact information is on the website. 

  We see that you already initated a dispute with your bank and it will be resolved through their process. 

  Thank you, 

  Customer Support

  Business Response

  Date: 04/11/2025

  Hello, 

  We never stated there was a letter. We recevied notification from our system that the customer initiated a dispute. Which means she contacted her bank and disputed the charges that she keeps asking for a refund.  

  We cannot issue a refund since it is now being handled by the disputes system who communicates with her bank that the resolves the situation. Her bank will send a communication that the charges were reversed one they have completed their processing. 

  Thank you, 

  Customer Support

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I typed in "replace Social Security Card" and this was the first site that came up and it claimed it was a GOVERNMENT entity. It was never implied that they were a third party company, "helping individuals" with paperwork. IT is clearly meant to look like a government site. I was totally scammed. I do NOT want your "forms", would like my money back, and would like all my data erased from your databases please.

  Business Response

  Date: 03/26/2025

  Thank you for reaching out to us. We are happy to provide further clarification regarding our services and processes. 
  About Easy Apply Services 
  Easy Apply is a private company that offers paid assistance in preparing and filing documents related to obtaining or replacing a Social Security card. We do not charge for the forms themselves, but rather for our personalized assistance in their preparation. Our fee is a one-time, flat charge and there are no recurring fees associated with our services. 
  We want to clarify that we are not affiliated with the ****************************** (***). This information is disclosed on our website in multiple locations to ensure transparency: 
  Top of the Page: "Not Affiliated with the SSA." 
  Midsection (in bold): "While the ****************************** allows you to request a Social Security card at no cost, Easy Apply is a paid service designed to simplify the process, eliminate guesswork, and provide detailed instructions on how to fill out and submit government forms. Easy Apply is not affiliated with nor endorsed by the ***." 
  Footer: "It is possible to obtain an SS-5 form at no cost at *******." 
  Additionally, prior to completing any transaction, customers are required to acknowledge the following disclaimer by checking a box: 
   "I understand that the ****************************** provides blank forms and instructions for new and replacement cards free of charge. However, I wish to use *********** services, which include personalized instructions for completing the SS-5 form and other related services." 
  We make every effort to ensure transparency and do not attempt to impersonate any government agency. Our contact information, including our phone number and location, is readily available on our website. 
  Our Services 
  Many individuals find it challenging to navigate government forms and instructions. Easy Apply offers an intuitive and personalized questionnaire that adapts to your specific needs. Upon completing the questionnaire, customers receive a comprehensive e-package delivered directly to their email. This package includes: 
  Personalized instructions for filling out the necessary forms. 
  The local address of the nearest **********************. 
  A prepaid **** shipping label for sending the forms, which can be tracked via ********. 
  Detailed information on acceptable documents for proof of identity and citizenship. 
  Access to our customer service team for any questions or concerns. 
  Tracking 
  If you have concerns regarding your order, you may verify the legitimacy of the shipping label by tracking it on the **** website. The package is addressed directly to the ********************** nearest your location. 
  Refund and Cancellation Policy 
  If for any reason a customer feels that our service does not meet their expectations, we encourage them to contact our customer support team. We offer a refund policy, and refunds will be processed according to the terms outlined on our website. If you wish to cancel your order, a cancellation request link is available at the bottom of our site. 
  Security and Privacy 
  We take your privacy and security seriously. Your personal information will never be sold, exchanged, or transferred to any third party without your consent, except for the express purpose of fulfilling your order. We use secure servers and encryption technology (SSL) to protect your personal and payment information. After your transaction is complete, your credit card information and Social Security number (except for the last four digits) are not stored in our systems. 
  To request deletion of your personal information, you can visit: Request to Delete Personal Information. 
  Refund Process 
  Your refund has been processed, and it may take 3-10 business days to reflect on your original method of payment. If the payment method you used is no longer valid or has been canceled, please note that we are not responsible for any issues in receiving your reimbursement. 
  Additional Support 
  Our customer support hours are Monday to Friday, 9:00 AM to 5:00 PM. You may reach via email at **********************************. 
  

  Thank you for choosing Easy Apply.  

  Sincerely, 
   Easy Apply Customer Support 

  Customer Answer

  Date: 03/26/2025

  I need the BBB to be aware that this company CHANGED their website in the time between complaints. They did not have any prominent verbiage implying they were a third party.

  How do I ensure they get rid of my information? 

  Business Response

  Date: 03/27/2025

  The customer did not read the response because we state everywhere on the site that we are not affiliated with the ******************************* 

  As stated:

  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 

  On the website you can scroll to the bottom of the page to read our terms and conditions as well as our Privacy Policy, 

  Thank you, 

  Customer Support

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23115659
  
  I am rejecting this response because I still have not received a refund nor am I satisfied that they removed my information. Please assist? 
  
  Sincerely,
  
  ******* ********-*******

  Business Response

  Date: 04/04/2025

  Hello, 

  The consumer has not emailed us at ********************************** or visited our site to request a deletion request *******************************************; We cannot delete information until the terms are agreed upon that we will not be able to assist her in the future since her information will be deleted from our database. 

  Also the refund has been issued since March 26, 2025, the slip is attached. 

  Thank you, 

  Customer Support

   

   

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2025 I applied for a replacement Social Security card and was scammed by Easy-Apply For $64.50 and after reading the email they sent to me I realized I was scammed. I would like my Money back

  Business Response

  Date: 03/19/2025

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 
  Sincerely, 
  Easy Apply Customer Support 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company that "claims" they are helping you set up your SS-5 I believe its called, to assist you getting your new SS card. They charge $65 for this service. Thats a scam and a ripoff...the scary part is, they take your SS number during the paper work part!!! Most people who lose a SS card are in some state of panic and aren't thinking correctly (me!!!). You think youre just filling out how to get a new SS card and next thing you realize, you've GIVEN YOUR SS NUMBER TO A ************* At the very least, the BBB needs to verify these creeps aren't storing social security numbers and using them illegally, please. And PLEASE let me know you're findings!

  Business Response

  Date: 03/19/2025

  Thank you for reaching out to us. We are happy to provide further clarification regarding our services and processes. 
  About Easy Apply Services 
  Easy Apply is a private company that offers paid assistance in preparing and filing documents related to obtaining or replacing a Social Security card. We do not charge for the forms themselves, but rather for our personalized assistance in their preparation. Our fee is a one-time, flat charge and there are no recurring fees associated with our services. 
  We want to clarify that we are not affiliated with the ****************************** (***). This information is disclosed on our website in multiple locations to ensure transparency: 
  Top of the Page: "Not Affiliated with the SSA." 
  Midsection (in bold): "While the ****************************** allows you to request a Social Security card at no cost, Easy Apply is a paid service designed to simplify the process, eliminate guesswork, and provide detailed instructions on how to fill out and submit government forms. Easy Apply is not affiliated with nor endorsed by the ***." 
  Footer: "It is possible to obtain an SS-5 form at no cost at *******." 
  Additionally, prior to completing any transaction, customers are required to acknowledge the following disclaimer by checking a box: 
   "I understand that the ****************************** provides blank forms and instructions for new and replacement cards free of charge. However, I wish to use *********** services, which include personalized instructions for completing the SS-5 form and other related services." 
  We make every effort to ensure transparency and do not attempt to impersonate any government agency. Our contact information, including our phone number and location, is readily available on our website. 
  Our Services 
  Many individuals find it challenging to navigate government forms and instructions. Easy Apply offers an intuitive and personalized questionnaire that adapts to your specific needs. Upon completing the questionnaire, customers receive a comprehensive e-package delivered directly to their email. This package includes: 
  Personalized instructions for filling out the necessary forms. 
  The local address of the nearest **********************. 
  A prepaid **** shipping label for sending the forms, which can be tracked via ********. 
  Detailed information on acceptable documents for proof of identity and citizenship. 
  Access to our customer service team for any questions or concerns. 
  Tracking and Verification 
  If you have concerns regarding your order, you may verify the legitimacy of the shipping label by tracking it on the **** website. The package is addressed directly to the ********************** nearest your location. 
  Refund and Cancellation Policy 
  If for any reason a customer feels that our service does not meet their expectations, we encourage them to contact our customer support team. We offer a refund policy, and refunds will be processed according to the terms outlined on our website. If you wish to cancel your order, a cancellation request link is available at the bottom of our site. 
  Security and Privacy 
  We take your privacy and security seriously. Your personal information will never be sold, exchanged, or transferred to any third party without your consent, except for the express purpose of fulfilling your order. We use secure servers and encryption technology (SSL) to protect your personal and payment information. After your transaction is complete, your credit card information and Social Security number (except for the last four digits) are not stored in our systems. 
  To request deletion of your personal information, you can visit: Request to Delete Personal Information. 
  

  You contacted customer support to cancel your order the same day of the purchase. 

  
  Our customer support hours are Monday to Friday, 9:00 AM to 5:00 PM via email. You may reach us via email at **********************************. 
  Thank you for choosing Easy Apply.  
  Sincerely, 
   Easy Apply Customer Support 

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid to get a replacement SS card and ended up being a passport

  Business Response

  Date: 03/11/2025

  Hello, 

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge. Our website states that we are not affiliated with the ******************************* 

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 
  

  Sincerely, 
  Easy Apply Customer Support 

   

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure if my credit card number was stolen, so I have contacted my credit card as well, but I have a mysterious charge from easy-apply.us for $64.50 on my card that I did not make. I attempted to call the business (I see here it has very bad reviews) and as suspected, no one answers their customer service number. Instead they say to email. I have emailed with no response. I did not make this charge and have no need for the services I see on this website. I am a citizen of the **** and have all my original government documents. I need to see a refund on my mastercard for $64.50. I am filling in the section that says "Enter the amount of money you paid the business" even though I did not make this charge. The credit card company will likely have to close my credit card and send me a new once since clearly this was made without my approval. I also hope that whatever information was provided to this company is removed from their system permanently as it is Pii (personally identifiable information) since they seem to have my credit card info and name, etc..

  Business Response

  Date: 02/27/2025

  Hello,

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  

  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  

  Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. The Supplier has implemented a series of security measures to maintain the security of your personal information when you place an order or enter, send, or access your personal information. In addition, the Supplier offers the use of a secure server. All payment information is transmitted via Secure Socket Layer (SSL) technology and then is encrypted in the payment gateway Provider. Database is only accessible by background checked authorized persons, and access rights are strict and limited to those systems. The Supplier protection procedures comply with laws and regulations to protect your personal information from unauthorized or inappropriate access. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers.    

  
  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;  Please include your order number 3364 for proper location of your order.

  We located your order that you placed on 2/24/2025 with email *************************** and issued a refund since you are within our 10 refund policy time frame. 

  If you have any questions, please feel free to contact our customer service via email, **********************************. 
  Sincerely, 
  Easy Apply Customer Support 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22995492
  
  I am rejecting this response because the business simply entered a canned response and clearly did not read the fact that I did not make this charge. I do not even know who this company is and do not need anything having to do with their services. I am a citizen of the **** (born here) and have all my proper documentation. Why would I ever pay someone $64.50 to provide me with their services when I don't need them? This is a fraudulent charge and I expect to be refunded the $64.50 to my mastercard they seem to have on file. I have called my credit card company to get a new card since this one was obviously used for nefarious reasons.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 03/11/2025

  Hello, 

  The consumer did not read the reponse as it is explaing what we do and that a refund was issued. Please re-read the inforamtion. We added the ending here so you can at least read that section of the response. 
  
  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;  Please include your order number 3364 for proper location of your order.
  

  We located your order that you placed on 2/24/2025 with email *************************** and issued a refund since you are within our 10 refund policy time frame. 
  

  If you have any questions, please feel free to contact our customer service via email, **********************************. 
  

  Sincerely, 
  Easy Apply Customer Support 

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 unwanted payments made on 02/11/2025z EasyApply.Us was directed to me from the *** page and made me pay two $27.50 fees that are both unwanted and unneeded. I was under the impression I needed to make the first payment and the second was undiscretioned. My name is **** ***** under both orders and my card is a **** ending in 8392. I am now in overdraft over these payments I was unaware were being made as applying for a new social security card has no fee.

  Business Response

  Date: 02/11/2025

  The consumer sent in several emails after our business hours. We responded with the following infromation below during normal business hour the following day.

  Hi India *****,

  Before placing an order, please note that our website clearly states we are not affiliated with the ******************************. Our platform is designed to simplify the form-filling process, helping to reduce the likelihood of errors. Additionally, please be aware that there are no pop-up notifications when placing an order on our site. You are welcome to place orders as many times as needed. If you feel like there was an error, we do not have any problems making corrections for mistakes you made on the form or for placing more than 1 order accidently.  
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply, once we receive confirmation we will proceed to remove your identifying information.
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions please feel free to reply to this ticket.
   
  Thank you,
  Customer Support
  

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a very concerning experience with Easy Apply, which fraudulently posed as the ******************************. They took all my personal information and charged my credit card $64.50. I became suspicious when they provided the phone number ************, which didn't appear to be a legitimate government number. After contacting 311, I learned that obtaining a replacement Social Security card is supposed to be free. Upon further investigation, I found other complaints about the same phone number.I have been unable to reach Easy Apply through any of their contact methods, which is why I am attempting to reach out via the BBB. I am requesting that you immediately remove my personal information from your system, cancel my order, and issue a full refund to my credit card. I expect a prompt resolution to this matter.

  Business Response

  Date: 02/04/2025

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  

  Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. The Supplier has implemented a series of security measures to maintain the security of your personal information when you place an order or enter, send, or access your personal information. In addition, the Supplier offers the use of a secure server. All payment information is transmitted via Secure Socket Layer (SSL) technology and then is encrypted in the payment gateway Provider. Database is only accessible by background checked authorized persons, and access rights are strict and limited to those systems. The Supplier protection procedures comply with laws and regulations to protect your personal information from unauthorized or inappropriate access. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers.    

  Lastly, no email or call was made to our customer service department, we could have explained the process and cancelled the order if you did not wish to continue. You can check the shipping label tracking number on the **** website to ensure it is legitimate and it is addressed to the ********************** nearest your home. Nothing ever comes to our offices.   
  

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support 

   

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to request a Social Security card replacement for my daughter. I went onto the ****************************** website, but somehow ended up on this when I clicked on the link to apply for a replacement card. This website gathered my personal information and my daughters personal information And filled out the Social Security form and made me pay $65, of which I thought I was paying to the ******************************* and then me an email with the Social Security form, filled out and instructions on how to provide identification as well as a *** label. The ****************************** wants Original copies of identification, so they would need my original drivers license, not a photocopy. So this is absolutely useless because Im not mailing drivers license or my birth certificate in the mail. I called and sent two emails requesting a refund because I feel as though I was into paying $65 for a service that I am not going to use And Im really upset that I gave my information and my daughters information that is very sensitive information to these people. I am waiting to hear back about a refund and I have requested that they delete all of my daughters and my personal information. But is a total scam.

  Business Response

  Date: 01/31/2025

  
  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  

  Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. The Supplier has implemented a series of security measures to maintain the security of your personal information when you place an order or enter, send, or access your personal information. In addition, the Supplier offers the use of a secure server. All payment information is transmitted via Secure Socket Layer (SSL) technology and then is encrypted in the payment gateway Provider. Database is only accessible by background checked authorized persons, and access rights are strict and limited to those systems. The Supplier protection procedures comply with laws and regulations to protect your personal information from unauthorized or inappropriate access. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers.   

  
  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

  
  If you have any questions, please feel free to contact our customer service via email, **********************************. 
  Sincerely, 

  
  Easy Apply Customer Support