Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to apply for a new ss card . This popped up as if it is the ss ***** The ss admin does not charge for a new ss card. This is a scam as they were not requested and they portray themslves as the application for a new card. They now have all my personal info and money and provide nothing as the form is still filled out by me

  Business Response

  Date: 09/12/2025

  The customer contacted customer support. Below is the response. 

  (Thu, 11 Sep 2025 at 1:26 PM)
  To:******************************
  Dear *****,

  Thank you for contacting Customer Support.
  
  Please allow us to clarify our services.
  
  ****** is a private company that provides paid assistance in preparing and filing documents. We do not charge for the SS-5 form itself, but for the assistance in its preparation, including helpful instructions. Our services have been rendered the moment you receive our email with all the information and the completed form.
  
  I am pleased to inform you that our **************** Manager has authorized us to issue you a full refund.
  
  As per our Terms and Conditions, the scope of services contracted and provided by ****** is limited to delivering via email an accurate SS5 form filled out with the information you entered in our system, a list of SSA-acceptable documents, and the appropriate mailing instructions. We also have customer service agents available for you Monday-Friday 9:00 AM-5:00 PM (EST).
  
  Therefore, once you have received the package via email, our services are deemed complete, rendered, and delivered.
  
  However, our manager has allowed an exception, and as a courtesy, we will issue a full refund. Please note that the form is now void. Please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  We can understand your concerns regarding the charge for the service.
  
  As for the process, most ****************************** (SSA) offices generally require appointments, and the process is not as straightforward as simply walking in and requesting a replacement card. While the *** offers the replacement card for free, many people are unfamiliar with the specific details of the application process, such as required documents and the proper way to complete the forms. These errors can often lead to application rejections, which can result in delays of up to a month.
  
  Our service helps to mitigate these issues by assisting with the completion of your application form (the SS5 form), which is used for replacements, name changes, and new card requests. We provide guidance on the required documents and offer support to ensure that your application is correct before submission. This is why we charge a fee for our assistance in preparing the application, rather than for the card itself.
  
  To clarify, we are not affiliated with the ******************************. We are a third-party service designed to simplify the process and help avoid common mistakes. As noted on our website in several places, our role is to help with form preparation, and the fee is for the service we provide in making sure your application is accurate and complete.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Customer Support

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/26/25 Thought it was a legitimate site. Want them to destroy the info I gave them.

  Business Response

  Date: 09/02/2025

  Hello, 

  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a recurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.
  Many people find it difficult to locate instructions and to fill out government forms; thus, they seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send the forms. 

  We could not locate an order with your information. If an order was not placed or completed, then we do not have your information in our database. You can clear the cache and cookies from your browser for any retained cookies from our website. 

  Thank you, 

  Customer Support 

   

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam designed to make you think you are applying for a new social security card. They only send you documents detailing HOW to obtain the social security card. Which are free documents on the .gov ********* They are also obtaining sensitive information under false pretenses.

  Business Response

  Date: 08/25/2025

  Hello,
  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 
  If any customer feels that the service is not up to their expectations, they may email our customer service department at **********************************. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM.
  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you would like your data removed please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Customer Support 

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I typed in US Govt. Social ************* in ****** to reissue lost social security card. This company immediately came up and asked for information. All personal data including the social security number. It then charged a fee for what I have learned is free from the real government social security site. This is not ethical. When I regoogled it again the sight disappeared and the real government site appeared. I want a refund and I want my personal information deleted from their system.

  Business Response

  Date: 08/25/2025

  Hello,
  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 
  If any customer feels that the service is not up to their expectations, they may email our customer service department at **********************************. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM.
  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you would like your data removed please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Customer Support 

• Initial Complaint

  Date:08/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave private information to get a SSN card. Portrayed as I could order the card but instead I paid $65 for a form that is free on line. Worried about my personal information.

  Business Response

  Date: 08/20/2025

  Hello,
  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 
  If any customer feels that the service is not up to their expectations, they may email our customer service department at **********************************. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM.
  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions or would like your information deleted from your database, please feel free to contact our customer service via email, **********************************. 
  Sincerely, 
  Customer Support 

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent sensitive information into this company and it has been over a month and a half and still never received anything from them. I thought this was a government site. The site is misleading and I want my paperwork back and money. I need my documents back!

  Business Response

  Date: 08/18/2025

  The customer has been in contact with customer support, below is the reply. Also we do not have access to find out when the *** will send back the documents and replacement, but per their website it is usally 14 business days. We issed a refund. Please allow 3-10 business days for the funds to be returned to the same form of payment used.

  Mon, 18 Aug 2025 at 12:01 PM)
  
  To:******************************
  Thank you for contacting Easy-Apply.
  
  We have tracked your package and can verify it was received by the *** on July 25, 2025.
  
  Please see the information below based on your tracking number 9400136208303340348050, which can also be seen on ************
  
  The address it was delivered to:
  SUITE 100
  ****************************************************************
  
  The *** may be experiencing delays in processing applications. If you provided the proper original documentation required, your application will be processed, and your original documents plus your replacement SS card should be on their way in approximately 14 business days from the date of receipt in separate envelopes for security reasons.
  
  In order for us to verify the status of your application, please verify the supporting document(s) you sent in for both yourself and your daughter.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you,
  Easy-Apply Customer Service

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a replacement social security card but received nothing. I have not been able to get ahold of anyone. No emails. I think this this is a total scam. Now they have all my information. I want a refund and for my information to be erased. Now I see all of the complaints I can't believe this site is still up.

  Business Response

  Date: 08/18/2025

  Hello,
  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.  We are still in business because our website states we are not affiliated with the ****************************** on several sections of the website.  In no way do we try to impersonate any government agency.
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 
  If any customer feels that the service is not up to their expectations, they may email our customer service department at **********************************. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM.
  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

  Lastly if you would like your information deleted you can send the reques to ********************************** so that we can send the disclaimers and once accepted we can delete the data. 

  If you have any questions, please feel free to contact our customer service via email, **********************************. 
  

  Sincerely, 
  Customer Support 

• Initial Complaint

  Date:08/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was misleading for a ssn card replacement, I was charged for a free service and now I have my sensitive information out there. I would like my Money refunded and my information destroyed.

  Business Response

  Date: 08/18/2025

  Hello, 

  The customer contacted customer support here is the replies below:

  Thu, 14 Aug 2025 at 12:29 PM)
  
  To:*************************
  Dear *******,
  
  Thank you for contacting Customer Support.
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply with a YES or NO, once we receive confirmation we will proceed to remove your identifying information.
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions please feel free to reply to this ticket.
   
   Thank you,
  Customer Support

   

  Thu, 14 Aug 2025 at 12:52 PM)
  
  To:*************************
  As requested, we have completed the deletion of your personal information. Only your e-mail address is still in our database for the purpose of sending you this communication
  
  You may check the New e-Package of your transaction that we have attached.
  
  If you call in the future, we will only see your order number, which shows the date the order was placed, but we will not be able to assist you with anything else since there is no information to identify the order.
  
  Thank you,
   Customer Support

  Customer Answer

  Date: 08/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company misrepresents people by acting as ****************************** office. I applied for changing my SS card on line. Somehow this company misled me into believing I am paying the government agency $39.50. They should be shut down.

  Business Response

  Date: 08/18/2025

  Hello,
  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 
  If any customer feels that the service is not up to their expectations, they may email our customer service department at ******************************************. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM.
  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, ******************************************. 
  Sincerely, 
  Customer Support 

  Customer Answer

  Date: 08/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund, thank you. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website is misleading and is a scam. No one answers the 800 numbers and the service they provide is grossly mis-represented. They scammed me out of $64.50 and I want my money back. They stated provided nothing but a form you can get for free online - no filing - mis-represented as agency and took my private information. I want my information deleted and a refund.

  Business Response

  Date: 08/13/2025

  Hello, 

  The customer contacted customer support. Please see message below. Also we do not have an 800 number but a 305 number that explains we are open for online support. If you would like your information deleted, please send a reques to the same email.

  (Tue, 12 Aug 2025 at 9:43 AM)
  
  To:******************************
  Dear *******,
  
  Thank you for contacting Customer Support.
  
  We can assure you we are not a scam, and we understand your concerns regarding the charge for the service of the replacement Social Security card. 
  
  As for the process, most ****************************** (SSA) offices generally require appointments, and the process is not as straightforward as simply walking in and requesting a replacement card. While the *** offers the replacement card for free, many people are unfamiliar with the specific details of the application process, such as required documents and the proper way to complete the forms. These errors can often lead to application rejections, which can result in delays of up to a month.
  
  Our service helps to mitigate these issues by assisting with the completion of your application form (the SS5 form), which is used for replacements, name changes, and new card requests. We provide guidance on the required documents and offer support to ensure that your application is correct before submission. This is why we charge a fee for our assistance in preparing the application, rather than for the card itself.
  
  To clarify, we are not affiliated with the ******************************. We are a third-party service designed to simplify the process and help avoid common mistakes. As noted on our website in several places, our role is to help with form preparation, and the fee is for the service we provide in making sure your application is accurate and complete
  
  You are within the 10-day refund policy and your order will be refunded. Once processed, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Customer Support