Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my order number 8407 and they seem to be dragging it out so as to charge my credit card and make it impossible to get canceled

  Business Response

  Date: 08/11/2025

  The customer contacted customer support and has been inpatient. The first message was Saturday at 5am while we were closed and then 2 more times at 5am, we don't respond while we are closed but we do send a message advising our customer of our hours of operation. All refunds are procssed during normal business hours Monday-Friday 9am-6pm Eastern Time. 

  Please see the last message below that was sent.

  Mon, 11 Aug 2025 at 1:27 PM)

  To:******************************
  Dear *****,
  
  Thank you for contacting Customer Support.
  
  You are within the 10-day refund policy and your order was refunded. 
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Customer Support

   

  Thank you, 

  Customer Support

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ridiculous. The first link when looking up replacing my ss card, so I wasnt paying close attention. Now theyve taken me and my familys ssn and $64. They also want me to send them my id. This is a joke!!!! And then when trying to get ahold of them to get my money back and information gone, their phone number doesnt work! Beyond upset. They have my card number and ssn #. I cant believe they are the first thing that pops up. I dont know if I need to cancel my card check my credit report. Meanwhile I went to the social security office and completed for free within ten minutes.

  Business Response

  Date: 08/11/2025

  Hello,
  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.
  

  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 
  If any customer feels that the service is not up to their expectations, they may email our customer service department at ********************************. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-6:00PM.

  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

  Lastly when you contacted our line, we do state we are only open for online support. 

  If you have any questions or would like to delete your personal information from our database, please feel free to contact our customer service via email, ********************************. 

  
  Sincerely, 
  Customer Support 

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel as though this business is a scam and I want a refund and my information deleted. I submitted 2 orders for my children both on 7/24/2025 and when I try to contact someone over the phone the number says no one is available at this time even though I called during normal business hours multiple times.

  Business Response

  Date: 08/07/2025

  The customer contacted customer service for assistance. Below is what was sent to the customer. If you would like to delete your information, please reply to the message you received from customer support requesting a deletion of information. Lastly, you stated you contacted our customer support, but we were closed during business hours, we are not closed. When you call the recording states, we are only open for support via email. You can call again and listen to the recording, it doesn't say we are closed. 

  
  Thank you for contacting Customer Support.
  
  We can assure you we are not a scam, and we understand your concerns regarding the charge for the service of the replacement Social Security card. 
  
  As for the process, most ****************************** (SSA) offices generally require appointments, and the process is not as straightforward as simply walking in and requesting a replacement card. While the *** offers the replacement card for free, many people are unfamiliar with the specific details of the application process, such as required documents and the proper way to complete the forms. These errors can often lead to application rejections, which can result in delays of up to a month.
  
  Our service helps to mitigate these issues by assisting with the completion of your application form (the SS5 form), which is used for replacements, name changes, and new card requests. We provide guidance on the required documents and offer support to ensure that your application is correct before submission. This is why we charge a fee for our assistance in preparing the application, rather than for the card itself.
  
  To clarify, we are not affiliated with the ******************************. We are a third-party service designed to simplify the process and help avoid common mistakes. As noted on our website in several places, our role is to help with form preparation, and the fee is for the service we provide in making sure your application is accurate and complete
  
  Please let us know if you wish to proceed with your refund request.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Customer Support

   

  Thu, 7 Aug 2025 at 9:41 AM)
  
  To:*****************************
  Hi ****,
  
  You are within the 10-day refund policy and your order will be refunded. 
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Customer Support

  Customer Answer

  Date: 08/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They scammed me out of $64.50 and I want my money back. They provided nothing and took my information and I don't know what they're doing with it.

  Business Response

  Date: 07/24/2025

  Hello,

  
  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 

  If any customer feels that the service is not up to their expectations, they may email our customer service department at ********************************************.

  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

  If you have any questions, please feel free to contact our customer service via email, ********************************************

  
  Sincerely, 
  Customer Support 

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th I was charged $64.50 for what I assumed was the filing for a new ***. I was not aware it is a free service and have tried to call them during business hours only to receive a robotic voicemail telling me I had to email the company. This is a predatory site designed to scam money out of your pockets for a free service. If I had known I wouldn't have wasted my time and money. Not to mention giving them a lot of sensitive information. the **** said I had to dispute it with the company, but they won't even answer their phone during business hours.

  Business Response

  Date: 07/22/2025

  Hello, 

  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.

  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 

  If any customer feels that the service is not up to their expectations, they may email our customer service department at ********************************. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM.

  We do not have any attempted calls to our customer support team from  ************** or an email from ********************************.  The email we have on file for the order is *********************************. 

  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, ********************************. 

  
  Sincerely, 
  Customer Support 

   

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 10 for scam that normally is free

  Business Response

  Date: 07/14/2025

  Hello,

  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   Our website states we are not affiliated with the *******************************  In no way do we try to impersonate any government agency.

  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. 

  If any customer feels that the service is not up to their expectations, they may email our customer service department at ********************************. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM.

  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, ********************************. 

  Sincerely, 
  Customer Support 

   

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am feeling extremely misled by this company. I was under the impression that the $64.50 fee I was paying was directly to the Department of Social Security. I didnt realize until I went to the ********************** that I provided this company with my social security number and all my sensitive information, all under the belief that they were the actual social security administraton. This company's whole website is designed to look just like the the *********************************** website. I would like a full refund and more importantly that my sensitive information be destroyed and never used by them

  Business Response

  Date: 07/11/2025

  We do not have any open tickets from ***********************************, we could have assisted via our customer support.

  We will be more than happy to explain our services.  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee.

  We look nothing like the ****************************** website and our website states we are not affiliated with the ******************************. In no way do we try to impersonate any government agency.

  If you would like to remove information that was provided to complete your order please send an email to ********************************.

  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

  Sincerely, 
  Customer Support 

   

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23581506
  
  I am rejecting this response because I did send an email to them.  Their website is misleading and is a scam.  Many other consumers like me have filed a complaint with the ***  I expect a full refund and I expect them to remove my confidential information.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/14/2025

  I don't belive the customer read the last response since she requested a refund again but we mentioned that in our response. 

  Please see below the part that was looked over. 

  If you would like to remove information that was provided to complete your order please send an email to ********************************.
  

  The order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  

  Sincerely, 
  Customer Support 
  
  

  Customer Answer

  Date: 07/14/2025

  I received my full refund.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims to provide assistance with obtaining social security cards. They did not provide any service, I contacted them to complain and request a refund of $27.50, and they said they would refund my card. I contacted my bank and they still have not refunded any money, and they said the file has been closed.

  Business Response

  Date: 07/09/2025

  This is the response to the customer 4 months ago. Also attached is the refund slip, their is no other amount owed to the customer. 

  (Mon, 17 Mar 2025 at 12:57 PM)
  
  To:********************************
  Thank you for contacting Easy-Apply.
  
  I am pleased to inform you that our **************** Manager has authorized us to issue you a full refund.
  
  As per our Terms and Conditions, the scope of services contracted and provided by Easy-Apply is limited to delivering via email an accurate SS5 form filled out with the information you entered in our system, a list of SSA-acceptable documents, and the appropriate mailing instructions. We also have customer service agents available for you Monday-Friday 9:00 AM-5:00 PM and Saturday and Sunday 9:00 AM-5:00 PM (EST).
  
  Therefore, once you have received the package via email, our services are deemed complete, rendered, and delivered.
  
  However our manager has allowed an exception, and as a courtesy, we will issue a full refund. Please note that the package is now void.
  
  We have issued your refund. Please also allow 3-10 business days for the funds to be returned to the account.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Easy-Apply Customer Support

   

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23571866
  
  I am rejecting this response because the amount was NEVER credited to my card. The company is making a fraudulent claim.
  
  Sincerely,
  
  ***** Edelman ********

  Business Response

  Date: 07/24/2025

  Hello,

  We have provided the refund receipt in the previous response. You will need to contact your bank for any assistance in locating the refund. 

  Thank you, 

  Customer Support

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website indicated they were a service to get a Social Security card replacement.They charged me $39.50 for a form.I took the form to the **********************, and they said the form was not accurate. I was not able to get my replacement card.

  Business Response

  Date: 07/07/2025

  Please see message below, customer reached out to customer support. 

  Sat, 28 Jun 2025 at 10:05 AM)
  
  To:*************************
  Dear *********,
  
  Thank you for contacting BL SSC.
  
  You are within the 10-day refund policy and your order will be refunded. 
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  Please allow us to explain our services.
  
  ****** is a private company that provides paid assistance in preparing and filing documents. We do not charge for the SS-5 form itself, but for the assistance in its preparation, including helpful instructions. Our services have been rendered the moment that you receive our e-mail with all the information and the completed form.
  
  
  We understand your concerns regarding the charge for the service of the replacement Social Security card. 
  
  As for the process, most ****************************** (SSA) offices generally require appointments, and the process is not as straightforward as simply walking in and requesting a replacement card. While the *** offers the replacement card for free, many people are unfamiliar with the specific details of the application process, such as required documents and the proper way to complete the forms. These errors can often lead to application rejections, which can result in delays of up to a month.
  
  Our service helps to mitigate these issues by assisting with the completion of your application form (the SS5 form), which is used for replacements, name changes, and new card requests. We provide guidance on the required documents and offer support to ensure that your application is correct before submission. This is why we charge a fee for our assistance in preparing the application, rather than for the card itself.
  
  To clarify, we are not affiliated with the ******************************. We are a third-party service designed to simplify the process and help avoid common mistakes. As noted on our website in several places, our role is to help with form preparation, and the fee is for the service we provide in making sure your application is accurate and complete.
  
  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. If you have any questions, please feel free to reply.
  
  Thank you and have a great day,
  BL SSC Customer Support
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Searched for social security card replacement on *********** was one of the first options. I assumed it was some kind of third party processing fee until further inspection. At that point I had already entered in all of my sensitive information. Immediately requested a refund but now Im concerned about my private information and would like it wiped from their database.

  Business Response

  Date: 06/27/2025

  The customer contacted customre support, a refund and deletion was compelted.  This is the communication below:

  Thu, 26 Jun 2025 at 1:27 PM)
  
  To:"Easy Apply" <**********************************>
  Yes 
  
  On Thu, Jun 26, 2025 at 10:32?AM Easy Apply <**********************************> wrote:
  
  Dear *******,
  
  Thank you for contacting Easy-Apply.
  
  You are within the 10-day refund policy and your order was refunded. The **** label is now void and you can disregard the SS5 form.
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database, and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply with a YES or NO. Once we receive confirmation, we will proceed to remove your identifying information.
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions, please feel free to reply to this ticket.
   
   Thank you,
   Easy-Apply Customer Support