Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was charged ***** on 06/24/25 trying to get a replacement card. they promised a form that i still have not received and they dont even submit it they just send it to you which would be one thing but I NEVER ACTUALLY GOT WHAT I PAID FOR

  Business Response

  Date: 06/27/2025

  Customer contacted customer support, the message is below:
  
  (Tue, 24 Jun 2025 at 6:44 PM)
  
  To:*******************************************
  Thank you for contacting BL SSC.
  
  We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.
  
  Please allow about 3-4 business days for the money to reflect in your account.
  
  In response to your request to delete your personal information, we would like to clarify that, for security reasons, our system is designed to automatically delete all applications placed by the end of each day. Your information has already been deleted from our database. We advise that you delete the email that you received from our company with your application and clear the cache and cookies from your browser.
  
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  BL SSC Customer Support

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I fell for this business's deceitful marketing and SEO tactics and gave my personal information to try to obtain a new SS card. I want a refund and my info deleted. I filed a fraud report with the *** and took personal measures to protect myself from fraud.

  Business Response

  Date: 06/23/2025

  The customer contacted customer service and this is the message below:
  Wed, 18 Jun 2025 at 3:15 PM)
  
  To:********************************
  Hi ******** *********,
  
  
  Thank you for contacting BL SSC.
  
  We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.
  
  Please allow about 3-4 business days for the money to reflect in your account.
  
  
  As you might know, most ****************************** offices only accept appointments. So, it is not as easy as walking into the office & showing them your identification to get your card. The easiest way for you to get your Social Security card replaced is by doing the mail-in process which a lot of people are not familiar with. The ****************************** offices are strict about what information is put on the form and what documents are sent in. We help so your application will not get rejected because the process takes approximately 14 business days. Imagine having to wait a month to get your card because of errors you made on the application. We assist in completing the application from your home. 
  
  
  In response to your request to delete your personal information, we would like to clarify that for security reasons our system is designed to automatically delete all applications placed by the end of each day. Your information has already been deleted from our database. We advise that you delete the email that you received from our company with your application and clear cache and cookies from your browser.
  
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  BL SSC Customer Support

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a hurry to replace my lost SS card and clicked on the first site that popped drawn in by their Guided Instructions and step-step instructions. I got panicky when I hit submit and saw the words Not affiliated with ***. I see they emailed me but I am not opening it. I tried called EZ Apply at their contact us number numerous times with no response. I then filled out the support form informing them to cancel my purchase and delete my information. This company charges for something that is free and is set up first on internet search which is confusing. I requested a refund with in 1 hour of submitting my order stating the following. I want my application fee refunded and all of my information deleted. I will not be in need of your services. I have neither opened your email nor used any of the information you may have sent. I expect to hear back from you that this is resolved

  Business Response

  Date: 06/23/2025

  The customer contacted customer service and the order was cancelled, but they are still waiting for a reply from the customer. 

  This is the message that was sent below.

  (Fri, 13 Jun 2025 at 7:07 PM)
  
  To:***************************
  Dear *****,
  
  
  Thank you for contacting Easy-Apply.
  
  We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.
  
  Please allow about 3-4 business days for the money to reflect in your account.
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply with a YES or NO, once we receive confirmation we will proceed to remove your identifying information.
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions please feel free to reply to this ticket.
   
   Thank you,
   Easy-Apply Customer Support

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am feeling extremely misled by this company. I was under the impression that the $64.50 fee I was paying was directly to the ******************************. I didnt realize until I saw the transaction in my bank account. I provided them with my social security number and all my sensitive information, all under the belief that they were the actual social security administraton. I have reached out to the company and have only received a message that a ticket has been created. This company's whole website is designed to look just like the ***.

  Business Response

  Date: 06/11/2025

  Hello, 

  This response has been sent to the customer and we are awaiting a response.

  Wed, 11 Jun 2025 at 10:08 AM)
  
  To:**********************************
  Dear ******,
  
  
  Thank you for contacting Easy-Apply.
  
  We will issue your refund. Once submitted you will receive a confirmation email. The **** label is now void, and you can disregard the SS5 form.
  
  Please allow about 3-4 business days for the money to reflect in your account.
  
  
  Please allow us to explain our services. 
  
  We will be more than happy to explain. We do not charge for the Social Security card itself, but for assistance in getting the card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS-5 form, since it is a universal form and used for name changes, new cards, and replacements. Sometimes there is confusion on how to fill it out, with our service customers do not have to worry about that. We also provide you with a prepaid shipping label addressed to your local office and a list of acceptable documents. By following our clear instructions, you can be confident that you will receive your Social Security card on time and without any complications at all the comfort of your home.
  
  Secondly, we do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom, where it has our service links. We also list on the main page that you may obtain these forms for free directly from the ****************************** office. These are all visible to anyone who visits our site. 
  
  Our fee covers our revision process and mailing costs. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans would rather have the help of an accountant or prefer the use a software app in order to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply, once we receive confirmation we will proceed to remove your identifying information.
  
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions please feel free to reply to this ticket.
   
   Thank you,
   Easy-Apply Customer Support

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 6/3/25 Amount paid: $64.50 Business committed to provide: a duplicate SS card Nature of the dispute: the local office provides this for free and the shipping label was having me mail it to this office which would not have had the card ready Did the business try to resolve the problem: I have no way to contact them Advertising: I googled how to replace a SS card online and this was the first website that came up.

  Business Response

  Date: 06/04/2025

  Customer contacted customer support please see reply to customer below:
  Tue, 3 Jun 2025 at 4:19 PM)
  
  To:****************************
  Dear *******,
  
  Thank you for contacting Easy-Apply.
  
  
  We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.
  
  
  Please allow us to explain our services. 
  
  We will be more than happy to explain. We do not charge for the Social Security card itself, but for assistance in getting the card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS-5 form, since it is a universal form and used for name changes, new cards, and replacements. Sometimes there is confusion on how to fill it out, with our service customers do not have to worry about that. We also provide you with a prepaid shipping label addressed to your local office and a list of acceptable documents. By following our clear instructions, you can be confident that you will receive your Social Security card on time and without any complications at all the comfort of your home.
  
  Secondly, we do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom, where it has our service links. We also list on the main page that you may obtain these forms for free directly from the ****************************** office. These are all visible to anyone who visits our site. 
  
  Our fee covers our revision process and mailing costs. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans would rather have the help of an accountant or prefer the use a software app in order to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you for your attention.
  Easy-Apply Customer Service
  

  Customer Answer

  Date: 06/04/2025

  
  

  I recently filed a complaint for ******** US. I did end up finding a way to contact them and got a refund. 
  

• Initial Complaint

  Date:05/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a replacement social security card for my husband on May 7, ************************************* any order confirmation/ tracking number. Now I'm worried if it was just a scam.

  Business Response

  Date: 05/27/2025

  Hello, 

  We have the following information ******* ****** ************** ************************ The application was sent to ******************************** along with the shipping label.

  We issued a refund since it appears you do not the service and never used the label.

  Your refund has been processed, and it may take 3-10 business days to reflect on your original method of payment. If the payment method you used is no longer valid or has been canceled, please note that we are not responsible for any issues in receiving your reimbursement. 

  Our customer support hours are Monday to Friday, 9:00 AM to 5:00 PM. You may reach via email at **********************************. 
  Thank you for choosing Easy Apply.  

  
  Sincerely, 
   Easy Apply Customer Support 

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would however like to have the benefit of having my mind at ease know that if the refund does not go through I can contact the business directly and still have the refund processed. I do not expect this to be a problem but it would reassure me that I'd still get help if needed.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was ordering my son a new social security card, entered personal information and my debit card information. The charge showed up on my card, but I shortly after realized I made a mistake. I have canceled my card and gotten a new one but I am very worried now about our personal information being in there. I tried to call the number and it said they were not open although it was during their stated business hours. I would like a refund and to know personal information has been deleted.

  Business Response

  Date: 05/27/2025

  When you called, tt does not say we are closed but the recording system does advice you to send an email as we are only open for online support.

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  

  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  
  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM via **********************************. 

  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support 

   

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site does not make it clear that it is NOT applying for a replacement documentation. It only fills in the forms for the customer to print off and mail themselves. I thought this was fast way to apply for documentation directly online but that is not the case. I do not have the means to print the forms and have no intention of applying for documentation through regular mail. This is unclear advertising.

  Business Response

  Date: 05/27/2025

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  

  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  
  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM via **********************************. 

  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;
  Lastly, no email was made to our customer service department, we could have explained the process and cancelled the order if you did not wish to continue. You can check the shipping label tracking number on the **** website to ensure it is legitimate and it is addressed to the ********************** nearest your home. Nothing ever comes to our offices.   

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 
  Sincerely, 
  Easy Apply Customer Support 

   

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Easy Apply US, mimics a gov web site and it is a scam. I lost ***** and I am requesting a refund and to cancel order and delete all of my daughters sensitive information please.

  Business Response

  Date: 05/21/2025

  Hello, 

  The customer contacted customer support for a refund and deletion request. 

  Thank you, 

  Customer Support

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** PAYMENT RECEIPT **Please retain this receipt for your records*****************************************************************EASY APPLY3015 **************************************************** NUMBER:238438DATE:10/21/2024CUSTOMER:********* NSERVICE:Easy Apply SS5 PackagePAYMENT:$59.50METHOD OF PAYMENT:Visa XXXXXXXXXXXX7930***************************************************************** 2024 Easy Apply. All Rights Reserved.This was my receipt from this company for services they were paid for and NEVER rendered to the point they threw out my application.

  Business Response

  Date: 05/21/2025

  Hello, 

  The customer has been in contact with customer service and a new application and label was issued on 5/16/2025. 

  We do not throw out application but we do clear our system every couple of months for security reasons. Your order is over 6 months and we do not like to store sensitive information in database for long periods of time. Please see the message below that was sent. Also the applications are not attached here as they were emailed to ********************************************************.  Everything was emailed to ******************************************************** on the date of purchase but if the instructions were not followed then the replacement will not occur. 

  
  Hi ********* *******,
  
  Thank you for using Easy-Apply.
  
  
   In order for the ********** to process your request for a name change due to marriage, please complete the forms according to the instructions contained in the package attached. You must download and print out and sign the SS5 form, gather your proof of identity and certified marriage certificate or license, and mail it to your local **********.
  
  In order to prevent fraud and protect you from Identity Theft, the ****************************** needs to make sure that you are who you claim to be and that no other person is requesting a Social Security card with your name on it. This requirement is for your own protection.
  
  The only way that the *** can verify your identity is by verifying original documents, which must be mailed with your form.
  
  The package we sent you contains:
  
  1. Mailing instructions;
  2. The filled-out SS5 form - you will need to fill in your Social Security number with a black ink pen (line 2), add your parent's information (lines 9 & 10), and sign the form (line 17).
  3. Pre-paid **** label addressed from you to your local Social Security office;
  4. A complete list of ***-acceptable original documents to serve as proof of identity.
  
  Please place your form and documents in an envelope. Affix the pre-paid label, and mail it out.
  
  It will take the ********************** roughly 14 business days to process the application and return the documents. You will receive two separate envelopes for security reasons; one with the card and the other with your documents.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Easy-Apply Customer Support