Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is advertising, before payment option or even fully putting your information in, one of the questions should be do you understand this service isnt ordering a card, its ordering the information to order the card the date I ordered is 5/12/2025 and Id simply like a refund and my information voided. Thank you

  Business Response

  Date: 05/13/2025

  Hello, 

  A response was sent based on what was requested in the email. 
  Reason for the Cancelation Request
  Its Personally My Fault I ***************************************** I Thought It Was. I Also Dont Have A Printer So I Will *** No Use From The Service

  Please see the response below that was emailed. 

  (Mon, 12 May 2025 at 5:50 PM)
  
  To:****************************************
  Dear *******,
  
  Thank you for contacting Easy-Apply.
  
  We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.
  
  Please allow us to explain our services. 
  
  We will be more than happy to explain. We do not charge for the Social Security card itself, but for assistance in getting the card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS-5 form, since it is a universal form and used for name changes, new cards, and replacements. Sometimes there is confusion on how to fill it out, with our service customers do not have to worry about that. We also provide you with a prepaid shipping label addressed to your local office and a list of acceptable documents. By following our clear instructions, you can be confident that you will receive your Social Security card on time and without any complications at all the comfort of your home.
  
  Secondly, we do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom, where it has our service links. We also list on the main page that you may obtain these forms for free directly from the ****************************** office. These are all visible to anyone who visits our site. 
  
  Our fee covers our revision process and mailing costs. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans would rather have the help of an accountant or prefer the use a software app in order to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you for your attention.
  Easy-Apply Customer Service

  _______________________________

  You did not request for your information to be deleted. You can reply to that message and request that your information be removed or visit ************************************* to complete that process.

  Thank you, 

  Customer Support

   

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought that I was ordering a replaced Social Security Card but instead I was scammed and I never received and email with in an hour like it said and I would like to get my money back I spent ***** for it so I want that back in my account.

  Business Response

  Date: 05/12/2025

  Hello, 

  If you did not get your email within the hour, it also says that you should contact support for assitance which you did not do. The email may have gone to your spam/junk folder or if their was a glitch we would have been happy to resend the information. 
  
  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

  
  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support 

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a hurry and clicked on the first ad that came up for a replacement SSN. In hindsight, it was a paid ad shown on *******I was stupid and gave them my SSN and credit card number. It was not into I filed everything out that I realized it was a fraud. They were going to send me papers for my SSN within the hour.I still have not received them, but that's beside the point. They know have my information. I have called, emailed and submitted ticket requesting a refund and removal of my information from their system.This happened on 5/5/2025.

  Business Response

  Date: 05/08/2025

  The customer contacted our customer support. A refund, explanation, and deletion was completed.
  
  Please see message below:

  On Tue, May 6, 2025, 2:24?PM Easy Apply <**********************************> wrote:
  
  Hi **** ****,
  
  Thank you for contacting Easy-Apply.
  
  You are within the 10-day refund policy and your order was refunded. The **** label is now void and you can disregard the SS5 form.
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  
  Please allow us to explain our services. 
  
  We will be more than happy to explain. We do not charge for the Social Security card itself, but for assistance in getting the card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS-5 form, since it is a universal form and used for name changes, new cards, and replacements. Sometimes there is confusion on how to fill it out, with our service customers do not have to worry about that. We also provide you with a prepaid shipping label addressed to your local office and a list of acceptable documents. By following our clear instructions, you can be confident that you will receive your Social Security card on time and without any complications at all the comfort of your home.
  
  Secondly, we do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom, where it has our service links. We also list on the main page that you may obtain these forms for free directly from the ****************************** office. These are all visible to anyone who visits our site. 
  
  Our fee covers our revision process and mailing costs. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans would rather have the help of an accountant or prefer the use a software app in order to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  Regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply with a YES or NO, once we receive confirmation we will proceed to remove your identifying information.
  
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
   
   If you have any questions please feel free to reply to this ticket.
   
   Thank you,
   Easy-Apply Customer Support
  
  
  (Wed, 7 May 2025 at 10:31 AM)
  
  To:****************************
  As requested, we have completed the deletion of your personal information. Only your e-mail address is still in our database for the purpose of sending you this communication
  
  You may check the New e-Package of your transaction that we have attached.
  
  If you call in the future we will only see your order number which shows the date order was placed, but we will not be able to assist you with anything else since there is no information to identify the order.
  
  Thank you,
  Easy Apply Customer Support

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [Part 4 of 4] So, where does that leave you? You can be annoyed at them, but don't just give up. Write them a polite letter, ask to have your transaction canceled, and ask for a refund. I am not a lawyer and don't know if they are required to issue one after you already got what you paid for, it may be a grey area in the law. (Would H&R Block refund your money after they prepared your taxes and sent you the forms?) So, just be polite, and go through the process. But also: reserve a bit of your anger and frustration for yourself for not being careful enough online. It could have been *way* worse; if this had been someone impersonating your bank website, your entire 401k could be gone in 30 seconds, shipped to **********, and bye-bye, retirement! So count your blessings, and be more careful next time! Secondly, go to the website of one of the credit-reporting agencies (*******, ********, or Transunion) and create a free incident report to protect your online data. If there is a data breach or unusual credit activity in your name in the next 12 months, they will notify you. Good luck! To EZ Apply US: mixed feelings: very annoyed at the website, and at myself for falling for it. (I.e., legal + your sneaky UX mgr should get a raise.) You wasted a lot of my time (and a bit of yours) but thanks for the refund; great customer service, although I wish I had never heard of you. Do you want to have much better customer reviews? Then please fix the deceptive sponsored ad, although I doubt that will happen, as I suspect your business model is to stay well inside the letter of federal and state law on false advertising, mollify squeaky wheels like me and subtract out the refunds, and calculate profit based on the sum of users that feel scammed but don't know enough or don't bother to complain and those that are happy with it. My main outstanding concern now is all the private information you have on me (way more than the *** site asked me for to replace my card).

  Business Response

  Date: 05/05/2025

  The customer contacted customer support and a refund was issued. Also the inforamtion was deleted and as stated the only the email is avaialable: **************************.

  Below is the message sent to the customer from the customer support contact.

  Dear *****,
  
  Thank you for contacting Easy-Apply.
  
  We are sorry to hear that you want to cancel your order, and we will be more than happy to assist you.
  
  
  Easy-Apply is a paid service with the objective of making the process of filling out and filing government forms simpler and more convenient. We do not charge for the form itself but for the assistance in its preparation. As stated on our website, we are not affiliated with the ****************************** (***).
  
  We understand your concerns, and we will be more than happy to explain. We are not a scam; we do not charge you for the social security card itself but for assistance in getting your card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS5 form since it is universal and is used for name changes, new cards, and replacements. We also provide you with a prepaid shipping label and a list of acceptable documents. We assure you that you can get your social security card on time with no issues if you follow the instructions. 
  
  We do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom where it has our service links. 
  
  Our fee covers our revision process and mailing costs. Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most Americans rather have the help of an accountant or prefer the use a software app to receive simplified explanations and to make sure that all information is submitted correctly, thus avoiding costly mistakes.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Easy-Apply Support Team 

  (Sun, 4 May 2025 at 11:23 AM)
  
  To:**************************
  Good day,
  
  Thank you for contacting Easy-Apply. 
  
  
  The deletion of your information has been completed yesterday.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Easy-Apply Customer Support

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unintentionally paid a third-party website for a government service that is legally free. The website misleadingly resembled a government site and charged $39.50 to process a Social Security card application, which the government sight does for free. I request a chargeback due to misrepresentation.r

  Business Response

  Date: 05/05/2025

  We are a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. We are listed on browsers as an ad with other ad companies that help with replacements. 

  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the ******************************. We have statements all over the site that state we are not affiliated with or endoresed by the ******************************. Also before you checked out, their is an acknowledgement box to read that also states we are not the *** but you are still choosing to use our service.

  Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. 

  
  If any customer feels that the service is not up to their expectations, they may contact our customer service department at ****************************. We have a 30-day refund policy and will issue a refund based on the policy.  

  We issued a refund for this order since the customer did not read our website or understand our services.

  Thank you, 

  Customer Support

   

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/25, I was attempting to order a new SS card for my child. After doing a search, the *********** came up at the top of the search. Although there website looked and felt like official government website, I failed to realize until the end the process that it wasnt. Their service just filled the form out and emailed everything to us with a shipping label. My fear is that my/our personal information is with an entity that I do not trust. I want that information deleted from there possession.

  Business Response

  Date: 05/05/2025

  Hello, 

  We do not look like the government website and if you visited the actual governement websites you would immediately realize the difference. Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   

  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 

  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the ******************************* 

   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 

  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM via **********************************.  When you call our customer service number ************** it also gives you the same message to contact **********************************. 

  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support 

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $64.50 for a replacement Social Security Card.

  Business Response

  Date: 05/05/2025

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  
  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM via **********************************.  When you call our customer service number ************** it also gives you the same message to contact **********************************. 

  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to get a replacement card and after doing so I realized I was on the wrong website so I called the local office and they told me avoid these 3rd party agents. I would like a refund of 64.50$

  Business Response

  Date: 05/05/2025

  The customer contacted customer support for assistance and then a refund. A refund was issued. Please see message below that was emailed to the customer.

  To:*****************************
  Dear ****,
  
  Thank you for contacting Easy-Apply.
  
  You are within the 10-day refund policy and your order was refunded. The **** label is now void and you can disregard the SS5 form.
  
  Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you and have a great day,
  Easy-Apply Customer Support

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been scammed to pay $64.50 for applying for my social security card and you guys have all my information and I just talked to the ****************************** and I don't have to pay for Social Security card so I would like my money back please

  Business Response

  Date: 05/05/2025

  We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
  Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the ******************************. Not as the customer stated that we state that information afterwards. 
  In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the *******************************  
   The top section states: "Not Affiliated with the SSA" 
   The mid-section states: "While the ****************************** allows you to request a social security card at no cost, easy-apply is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. Easy-Apply is not affiliated with nor endorsed by the ***" (this in bold letters). 
  Our footer states: "It is possible to obtain an SS-5 form at no cost at *******. " 
  Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the ****************************** supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use easy-apply' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."  Which the customer has to check **** that they agree before moving on to the next page. 
  Many people find it difficult to locate instructions and to fill out government forms, thus  seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. The e-package is immediately delivered to the e-mail provided on the order. We also find the local address of the local ********************** where the customer needs to send out the forms. We also provide a pre-paid **** label addressed from the customer to the local ********** which can be tracked on ********.  We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions, we have customer service representatives that are here to answer all questions.  

  If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open for online support Monday-Friday 9:00AM-5:00PM via **********************************.  When you call our customer service number ************** it also gives you the same message to contact **********************************. 

  If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;

  Order was located and refunded. Please allow 3-10 business days for the amount to be reflected on the same form of payment that was used. Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 
  If you have any questions, please feel free to contact our customer service via email, **********************************. 

  
  Sincerely, 
  Easy Apply Customer Support 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company misrepresented itself and its services. I entered sensative information that Im not sure is secure because it looked like it was a service it was not. I wound up doing it for free on a government site in less steps and with giving LESS sensative information and no charge. I want a full refund and I want confirmation that my sensitive information is not stored and destroyed immediately from them.

  Business Response

  Date: 05/05/2025

  The customer already contacted customer support and order was refunded. Information was deleted as well. Below is the email that was sent to the customer. 

  Dear ******,
  
  Thank you for contacting Easy-Apply.
  
  We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.
  
  Please allow us to explain our services. 
  
  We understand your concerns, and we will be more than happy to explain. We are not a scam; we do not charge you for the social security card itself but for assistance in getting your card. As you might know, most of the ****************************** offices have limited access to what they can assist with. Most applications get rejected due to missing information on the form or incorrect documents being sent in. With our service, we provide you with a filled-out SS5 form since it is universal and is used for name changes, new cards, and replacements. We also provide you with a prepaid shipping label addressed to your local office and a list of acceptable documents. We assure you that you can get your social security card on time with no issues if you follow the instructions. 
  
  We do not hide our contact information, nor do we try to impersonate the ****************************** office. Our website states in 4 different places that we are not affiliated with the *************************************. In the top right-hand corner, right under the choice options, on the important notice section of the first page, and lastly at the very bottom where it has our service links.
  
  Also, regarding your request to delete your personal information, we will be more than happy to assist in this matter. 
  
  Please be aware that you are requesting to delete information. If you call in the future, we will only see your order number which shows the date the order was placed, but we will not be able to assist with anything since there is no information to identify the order.
  
  "By deleting your information, you agree that we will no longer be able to assist you. If anyone calls with the order number, we will advise the caller that this order's information was removed from our database and we cannot assist you with any matters because we cannot identify who this order belonged to. Information that will be stored is within the payment processors which can only be accessed by accounting. It shows when the order was placed and/or refunded, but we will not be able to provide any information since the identifying information will be removed."
  
  Do you agree with those terms? Please reply with a YES or NO, once we receive confirmation we will proceed to remove your identifying information.
  
  Information will be deleted within 10 days of your request. You will receive a screen confirmation of the request after submitting the request, and confirmation via email from our database administrator after the deletion has been performed.
  
  
  If you have any questions, please feel free to reply to this ticket.
  
  Thank you for your attention.
  Easy-Apply Customer Service
  
  
  To:********************************
  As requested, we have completed the deletion of your personal information. Only your e-mail address is still in our database for the purpose of sending you this communication
  
  You may check the New e-Package of your transaction that we have attached.
  
  If you call in the future we will only see your order number which shows the date order was placed, but we will not be able to assist you with anything else since there is no information to identify the order.
  
  Thank you,
  Easy Apply Customer Support
  
  
  
  

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as ALL of my information is deleted and can be assured secure. 
  
  Sincerely,
  
  ****** *******