Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coastal Debt Resolve aka MCA Resolve claim to be debt "settlement" companies. In January due to a significant need in my business to resolve a debt from other predators such as Fundworks and ************ I was advised by Coastal Debt Resolve that they would negotiate these debts and get them down a large percentage within an 18 month period. They are very good at selling anything and unfortunately they were successful in convincing me that they would do what they said they would. After sending them $29875 they have done nothing and the second I requested to renegotiate and had to stop funding this project which was going nowhere they simply cut me off and will not respond to emails or phone calls. This would all be "somewhat" legal as I am sure they have their t's crossed and their i's dotted but there is one other detail that they missed. Early on I started insisting that they reach out to ************ to slow down their onslaught. They kept saying I didn't have enough paid in for them to do anything. This could still all be within their "rights" if a thief has rights. The clincher for me was that United did seem to become silent even though they never claimed to have done their part in initiating negotiations. And the final incriminating detail is that no sooner had we ended the contract between Global and Coastal, United decided to do another onslaught of ***'s to my vendors and just happened to have the information for my new merchant account and bank account. The bottom line is that ************ could only have gotten this information from Coastal. My request is for a full refund of everything Coastal pulled from my new bank account that is the only bank account attached to my new merchant account.

  

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
  We appreciate the opportunity to respond to the complaint submitted regarding our company. We take all client concerns seriously and welcome the chance to clarify the facts, correct inaccuracies, and reaffirm our commitment to ethical and professional client service.
  
  Background and Clarifications
  1. Coastal Debt Resolve is Not Affiliated with "MCA Resolve" First, we would like to clarify that Coastal Debt Resolve is an independent company. We are not affiliated with, nor do we operate under the name MCA Resolve. Any suggestion of a doing business as relationship is incorrect.
  
  2. Program Terms and Fee Structure
  The complainants business voluntarily enrolled in our 18-month commercial debt relief program in early 2025, entering into a legally binding service agreement. As clearly disclosed in the agreement, our fees are non-refundable, and structured to reflect the ongoing services, administrative efforts, and negotiation strategies applied from the outset of enrollment.
  
  3. Enrollment Timing and Merchant Account
  Our records reflect that the complainants business had already opened a new merchant account prior to enrolling in our program. Coastal Debt Resolve does not access, monitor, or share clients' banking or merchant account information beyond what is voluntarily provided for program administration and client support.
  
  4. Client-Initiated Termination of Services
  The complainants business abandoned the program without any formal notice or communication after only three (3) months, despite enrolling in an 18-month structured debt settlement plan. At the time of withdrawal, no litigation or court actions had been initiated against the complainants business.
  
  5. Accusation of Information Sharing Is Unfounded
  The claim that Coastal Debt Resolve shared sensitive information with a Merchant Cash Advance Provider is both factually inaccurate and wholly unsubstantiated. We maintain strict confidentiality practices and adhere to all applicable privacy regulations. The complainants speculation appears to coincide suspiciously with renewed collection efforts by a lender, raising the question of whether the complaint is being drafted or influenced in coordination with that lender.
  
  6. Significant Projected and Realized Savings
  Prior to program abandonment, our team had already achieved weekly payment reductions totaling over $5,500 per week for the complainants business. Based on the program structure, the business was on track to realize six-figure debt savings over the full term. The early withdrawal from the program undercuts that opportunity and was done without any discussion, dispute, or formal disengagement process.
  
  7. Open to Productive Dialogue
  Coastal Debt Resolve remains open to having a constructive conversation. We encourage the complainant to reconnect with their dedicated account representative if they are willing to discuss a realistic and mutually respectful resolution.
  
  
  Conclusion
  While we regret that the client chose to disengage prematurely from a program designed to offer long-term relief, we must emphasize that the allegations in the complaint are both misleading and inaccurate. Coastal Debt Resolve provided services in accordance with the signed agreement, and any requests for a refund under these circumstances are not warranted.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23315752
  
  I am rejecting this response because:

  Background and Clarifications
  1. Coastal Debt Resolve is Not Affiliated with "MCA Resolve" First, we would like to clarify that Coastal Debt Resolve is an independent company. We are not affiliated with, nor do we operate under the name MCA Resolve. Any suggestion of a doing business as relationship is incorrect. 

  Can you explain why both of Coastal Debt Resolve ( ABSM LLC) and MCA Resolve are sued together in multiple court cases??
  
  2. Program Terms and Fee Structure
  The complainants business voluntarily enrolled in our 18-month commercial debt relief program in early 2025, entering into a legally binding service agreement. As clearly disclosed in the agreement, our fees are non-refundable, and structured to reflect the ongoing services, administrative efforts, and negotiation strategies applied from the outset of enrollment.

  Your "clients" that are "legally bound" by your "service agreements" are in no mental state to make the decision that they make.  All your "clients" are under extreme duress therefore your techniques work very well , however, they are extremely unethical and can be proven to be "duress and undue influence".

  
  3. Enrollment Timing and Merchant Account
  Our records reflect that the complainants business had already opened a new merchant account prior to enrolling in our program. Coastal Debt Resolve does not access, monitor, or share clients' banking or merchant account information beyond what is voluntarily provided for program administration and client support.

  Not sure what this is trying to prove.  
  
  4. Client-Initiated Termination of Services
  The complainants business abandoned the program without any formal notice or communication after only three (3) months, despite enrolling in an 18-month structured debt settlement plan. At the time of withdrawal, no litigation or court actions had been initiated against the complainants business.

  The complainant's business did not abandon the program.  There are emails, text messages and voicemails to prove that the complainant stopped payment because any more money taken from their account would mean not being able to remain in business and the complainant requested a renegotiation.  Coastal Debt Resolve and ***** ***** completely ignored all of the complainants attempts to renegotiate and immediately United First sent out another onslaught of ****...call it coincidence?   If that is the case Coastal could have picked up the phone and made an attempt to speak with the complainant rather than simply stating that the complainant "abandoned the program"...the program was Coastal robbing the complainant blind...nothing else.
  
  5. Accusation of Information Sharing Is Unfounded
  The claim that Coastal Debt Resolve shared sensitive information with a Merchant Cash Advance Provider is both factually inaccurate and wholly unsubstantiated. We maintain strict confidentiality practices and adhere to all applicable privacy regulations. The complainants speculation appears to coincide suspiciously with renewed collection efforts by a lender, raising the question of whether the complaint is being drafted or influenced in coordination with that lender.

  It remains a big coincidence and the most plausible explanation for this coincidence and failure on Coastal's part to communicate at all with the complainant followed by United's actions is that there is a hidden alliance between the two which can be inferred from statements made early on about having worked successfully with United First.

  
  6. Significant Projected and Realized Savings
  Prior to program abandonment, our team had already achieved weekly payment reductions totaling over $5,500 per week for the complainants business. Based on the program structure, the business was on track to realize six-figure debt savings over the full term. The early withdrawal from the program undercuts that opportunity and was done without any discussion, dispute, or formal disengagement process.

  That statement is unsubstantiated and there is more evidence to prove to the contrary in the multitude of complaints against Coastal and their techniques.  Having said that the reality is that there would have been no business left to "realize six-figure savings over the full term" because it was literally impossible to continue in business and pay the $70k to $90k required before Coastal would lift a finger to defend the complainant.
  
  7. Open to Productive Dialogue
  Coastal Debt Resolve remains open to having a constructive conversation. We encourage the complainant to reconnect with their dedicated account representative if they are willing to discuss a realistic and mutually respectful resolution.

  The only productive Dialogue that the complainant will entertain outside of the court of law is a full refund of the $29875 that was removed from the complainants operating account.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 05/22/2025

  Dear Better Business Bureau,
  
  We appreciate the opportunity to provide this sur-reply in response to Mr. ***** rebuttal dated May 22, 2025. We remain committed to transparency, professionalism, and adherence to the terms outlined in our client agreements. Below, we address the claims and implications raised in Mr. ***** most recent submission.
  
  1. Alleged Affiliation with MCA Resolve
  Mr. **** continues to assert a connection between Coastal Debt Resolve and MCA Resolve based on litigation naming conventions. We reiterate that Coastal Debt Resolve (a wholly independent entity) is not affiliated, operated by, or doing business as MCA Resolve. The mere appearance of both names in one prior case that was ultimately abandoned does not establish a legal or operational relationship. Our operations, branding, and contractual instruments are distinctly our own.
  
  2. Claims of Duress and Undue Influence
  Mr. ***** claim that our clients, including himself, act under duress and undue influence when entering service agreements is factually unsupportable. Our enrollment process includes:Multiple disclosures regarding fee structure and service timelines.An executed service agreement signed voluntarily.Time for review and the opportunity to ask clarifying ************ pressure tactics, false urgency, or misrepresentations are used in client onboarding. Claims of duress are disingenuous when raised post-factum, particularly when the complainant remained in the program for several months before disengaging without formal notice.
  
  3. Merchant Account Timing and Privacy
  Mr. ***** rebuttal dismisses our clarification regarding the pre-existing merchant account. However, this fact is relevant because it counters the implication that Coastal Debt Resolve shared sensitive financial data with third parties. We maintain robust internal controls and strict adherence to privacy regulations. We cannot be held responsible for collection actions from a lender that may coincidentally align with other client activities or decisions.
  
  4. Alleged Program Abandonment and Communications
  The assertion that our program robbed the complainant is baseless, inflammatory, and ignores:The work completed during enrollment.Reductions achieved in weekly payment obligations (totaling over $5,500).The complainants breach of agreement terms by ceasing payments unilaterally.
  
  5. Speculative Allegations of Information Sharing with United First
  Mr. ***** theory of a hidden alliance between Coastal and United First is entirely speculative and unsupported. We categorically deny any such relationship.  Accusations based on circumstantial timing do not amount to evidence of misconduct. This allegation is purely defamatory in nature and tendered in bad faith to harm the Companys reputation.
  
  6. Challenge to ***************** and Fee Justification
  The complainants rebuttal continues to ignore the substantial value and effort embedded in our services. The $29,875 fee was transparently disclosed, contractually agreed upon, and applied per the terms of the engagement. Mr. ***** business was projected to benefit significantly had it chosen to remain in the program rather than abandoning it midstream. The business always had company assistance while enrolled in the program, but by unilaterally ceasing program participation the business was no longer eligible to receive the full benefits that would have been afforded through program participation and completion.
  
  7. Final Position on Refund
  While we respect the complainants frustration, we stand by our position that no refund is warranted. The complainant received services as outlined in the agreement, and the voluntary withdrawal, absent any mutual disengagement protocol, does not entitle the business to a retroactive nullification of fees already earned and allocated.We remain available to engage in productive discussion, provided the dialogue remains grounded in fact and framed within the original terms of engagement.
  
  Sincerely,
  Coastal Debt Resolve
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling from different numbers EVERY DAY - i keep askinghtem to STOP calling

  

  Business Response

  Date: 05/09/2025

  Dear Ms. ******************** you for taking the time to share your concerns. Weve reviewed your message carefully, and we want to assure you that we take complaints like this seriously and address each one individually.
  Coastal Debt Resolve is committed to respecting the preferences of those we contact. We have now updated our system to mark your information as Do Not Contact, and steps have been taken to prevent any further outreach to your number.We apologize for any frustration our calls may have caused. Your request has been fully noted and actioned.
  
  Should you have any additional concerns or wish to discuss this matter further, please do not hesitate to contact us directly at ************ or *****************************************************************.
  
  Sincerely,
  Coastal Debt Resolve Team

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily harassing calls even though I told them to remove the number.. Harassment by Communication. I want them to Cease and Desist all communication The number ************ is a spoofed number they keep calling from DAILY

  

  Business Response

  Date: 05/09/2025

  Dear Mr. ******** ,
  Thank you for bringing this matter to our attention. We take such concerns very seriously.
  We want to assure you that, as a matter of company policy, we respect the privacy of all individuals and businesses.
  We do not contact anyone who has explicitly requested not to be contacted.
  Upon reviewing your complaint, we have promptly updated our records to ensure that your business is marked as "Do Not Call."
  Please rest assured that you will not receive any further communication from us outside of this response.
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  If you have any additional concerns or need further assistance, please feel free to contact us directly.
  
  Best regards
  Coastal Debt Resolve Team

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ********* call asking me if I have *** that I need help with and I said I do I have this small business I stop paying a few months back love to solve that problem he gave me all the information and then after looking up my loan, he informed me that they filed a lawsuit against me. He promisedthat it will be a smaller payment every week they will provide a legal help, I have a newborn so he said I am approved and I do qualify and he needs to transfer me to ****** . She comes in on the phone after me and him making a deal that my first payment would be in five days shes telling me ohno they already filed a lawsuit need a lawyer to respond immediately so you dont get in trouble you dont have time scaring me, I was asked to wire the money immediately they record all calls I hope. Shes tellingme so I just had the lawyer look at it and it seems like you signed in settlement agreement, which I never did so she said theres nothing we can do right now. Just let it go to judgment a few months when we have money on your account we settle ur case which not I promised. The only reason I went with them because they said they have legal help for me i said this is not what I was promised and I would not like to continue. She said theres nothing I can do for you. She wouldnt let me talk to anyone else in company. She wouldnt give me a refund after me insisting to talk to a supervisor on hold for 40 minutes she put someone that is notprofessional and I can promise he does not work for the company. hes probably her boyfriend telling me oh just because you got a loan and you cant pay. It does not mean we have to fix it right away. I sent an email to the original guy that forwarded me to her and I said this is not what you promised me. He said youreabsolutely right. We dont do business like that. Let me call them. Try to get you your refund and to see whats going on and since then not answering me either Please, I cant afford this

  

  Business Response

  Date: 04/16/2025

  Dear Better Business Bureau,
  
  Thank you for the opportunity to respond to the complaint submitted by ***** *****. We appreciate the BBB's commitment to ensuring transparency and fairness in business interactions.
  
  We have reviewed Mr. ****** account and regret that he feels dissatisfied with the outcome of the engagement. However, we respectfully must clarify that his depiction of events contains multiple factual inaccuracies and omissions, particularly regarding the nature of his enrollment and subsequent communications with our team.
  
  Clarification of Key Facts:
  
  No Refund Eligibility:
  As was clearly communicated to Mr. ***** at multiple stages, including a follow-up conversation with a member of our management team, his transaction is not eligible for a refund. The services renderedincluding intake consultation, file initiation, and legal coordinationwere delivered in accordance with the terms to which the parties agreed.
  
  Signed Agreements and Pre-Existing Legal Status:
  Contrary to Mr. ****** assertion that he never signed any settlement agreement, records confirm that he digitally executed a stipulation for settlement with his *** provider in November, well prior to enrolling in our program. This settlement was signed directly with the merchant cash advance provider and is unrelated to our company's services.
  
  
  Unfortunately, Mr. ***** appeared to misunderstand the legal status of his case at the time of enrollment. He had already been sued and had already entered into a binding settlement agreement before contacting our office. His assigned representative carefully explained this history and clarified that our services could still offer meaningful assistance moving forward. Specifically, had his business remained in the program, the projected savings over time could have been substantialpotentially improving the financial position and mitigating the long-term consequences of the alleged breach of that pre-existing settlement.
  
  
  Nonetheless, despite our efforts to clarify the situation and proceed with a viable resolution strategy, Mr. ***** ultimately declined to continue in the program.
  
  Spoke with a Manager:
  Mr. ***** was not denied access to management. He spoke directly with a supervisory member of our team who reiterated the terms of the agreement and the companys position regarding his refund request. The conversation was professional and consistent with our internal standards of conduct.
  
  
  Mischaracterization of Staff:
  The claim that a non-employee (or an unprofessional individual) was placed on the call is categorically false. All representatives who spoke with Mr. ***** are employed by the company and appropriately trained to handle client concerns. Any suggestion to the contrary is unsupported and inaccurate.
  
  Company Position:
  While we strive to ensure that every client feels heard and supported, our ability to offer refunds is bound by the clear terms of our client agreement. Mr. ***** was provided with a full overview of services prior to making payment, and services were initiated in reliance upon his express authorization.
  Although we understand that financial distress can be deeply personal and stressfulespecially under difficult life circumstances such as the arrival of a newbornour team acted in good faith, delivered the contracted services, and communicated expectations with transparency.
  
  We remain committed to ethical service delivery and transparent communication. Should Mr. ***** wish to request a copy of his signed agreement or speak with a member of our management team again, we would be happy to accommodate his request.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23206056
  
  

  Just because a company is large and well-spoken does not necessarily mean their statements are truthful. Every phone call Ive had with them began with a disclaimer that the call was being recorded, and I kindly request that those recordings be reviewed so you can better understand what has transpired.

  The first ****** I spoke with was named *****. I have a screenshot of his email and he was the one who initially transferred me to another representative named *******. ***** informed me that a lawsuit had already been filed against me, something I was completely unaware of until that point. One of the main reasons I sought assistance in the first place was because I needed legal representation and support, as I have never been in this kind of situation before. Ive recently lost my business and am doing my best to navigate these difficult times.

  When I spoke with *****, I was assured that I wouldnt be charged any money until progress had been made on my case. I was also told that settlements would not occur without my consent, and that any funds collected would be deposited into an account I could control, requiring my approval before any transactions were made.

  However, after I was transferred to *******, the situation changed drastically. I urge you to request the recording of that call as well. She insisted I send a wire transfer immediatelystating it had to be done that day, not by Mondayso their attorney could respond to the lawsuit and prevent any judgments against me. Her approach was alarming and made me feel pressured and scared. I explained repeatedly that what I truly needed was legal representationsomeone to appear in court on my behalf and handle the legal process. Despite this, I was rushed into wiring the funds.

  After the payment was sent, I didnt hear back from anyone for four days. When I finally reached *******, she claimed I had already signed a settlement and that there was nothing more the attorney could do. She then advised me to let the case go to judgment, close my bank account to avoid garnishment, and to continue making weekly payments of over $1,100 until they could figure something out in a few months. I told her that I strongly disagreed, as this was not what was discussed or agreed upon originally.

  I asked to cancel my service and requested a refund, but ******* refused, stating that they do not offer refunds. I was never informed of a no-refund policy, and I am simply trying to cancel because the service I was promised was not delivered.

  When I asked to speak with a supervisor, ******* told me there was no one else I could speak with. After I insisted for some time, I was finally connected to someone else, but unfortunately, that individual was extremely unprofessional and disrespectful. He made inappropriate remarks, suggesting that just because I had taken out a loan and couldnt pay it back, it didnt mean they had to resolve my situation. I felt deeply disrespected and dismissed during this call.

  After this, I reached out to ***** again to explain what had happened. He agreed with me, acknowledged that the service I received was not acceptable, and said he would look into itbut I have not heard back from him since, despite following up via email.

  I am asking for your help because I feel taken advantage of. They charged me $1,060 for a couple of phone calls and left me with no support, no resolution, and no legal assistancedespite their initial promises. I am not a wealthy ****** looking to write off a loanI am simply someone who fell on hard times and was hoping for honest help.

  Thank you for your time and consideration. I sincerely hope you can look into this matter further and help ensure I am treated fairly.

  Kind regards,

  ***** *****

  **************

  

  Business Response

  Date: 04/23/2025

  Dear Mr. ******************* you for your continued engagement and for further clarifying your concerns.
  We understand that financial hardship can be deeply distressing, particularly when compounded by personal circumstances such as the recent arrival of a newborn. Our goal is always to support our clients with compassion, clarity, and professional integrity. We sincerely regret that you feel your experience with our team did not reflect those standards.
  However, after thoroughly reviewing the matter again, we must respectfully reaffirm our initial response.
  
  Program Structure and Scope of Services
  The program you enrolled in is not a rapid-resolution service. It is a structured, multi-month debt negotiation and legal coordination program that requires active participation and continuity to be successful. As was explained at the time of enrollment, it typically spans 6 to 18 months depending on the complexity and number of enrolled obligations. The anticipated benefitsincluding potential settlements and negotiated reductionsare only realizable upon completion of the program. Regrettably, your very early withdrawal precluded the ability to pursue and realize those outcomes.
  
  Legal Status and Settlement Agreement
  Your case presented certain legal limitations from the outset. Notably, as confirmed by the settlement documentation you executed prior to contacting our team, a lawsuit had already been filed and a binding stipulation for settlement was already in place with your merchant cash advance provider. Our role was to assist within the constraints of that pre-existing legal posture, not to undo prior agreements you had entered into independently.
  While we understand that elements of this legal history may not have been clear to you at the time, our representatives made every effort to explain your current status and outline what support we could provide moving forward. Unfortunately, as your correspondence confirms, you made the decision to discontinue participation shortly thereafter.
  
  Allegations Regarding Conduct and Communication
  We take allegations regarding professionalism and representation seriously. All individuals you interacted with are employed by the Company and trained to provide appropriate guidance under difficult circumstances. That said, we regret if any communication felt dismissive or lacking in sensitivity. We welcome the opportunity to review specific concerns as we continuously strive to uphold a respectful and solution-focused environment.
  
  Refund Policy
  Your request for a refund has been thoroughly reviewed. As noted in our prior correspondence, services including intake, file review, and legal coordination were initiated in good faith and in accordance with the terms of your agreement. Our no-refund policy, which is clearly stated and reinforced during the onboarding process, remains applicable in this case.
  
  Final Remarks
  We remain committed to offering meaningful support to individuals facing complex financial challenges. While we regret that your experience did not align with your expectations, we remain confident in the integrity of our services and the transparency of our processes. Should you choose to re-engage under the program's intended framework, we are open to revisiting potential resolution strategies tailored to your situation.
  
  Thank you again for your time, and we sincerely wish you the best during this difficult period.
  
  Sincerely,
  Coastal Debt Resolve Client Relations Team
  
  
  
  

• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be very Careful dealing with Coastal Debt. They will lie to you straight up to get you to commit to their model. Many better companies don't deceive you to make a profit. The owners should be in jail. I called for a consultation and spoke to ***** *. I laid out my scenario that I had 5 total MCA, and I had already been sued and had my account frozen 3 times by the *** I owed. I decided to try because I needed a break from all of this. ***** signed me up and passed me off to my account manager, ***** ****. This is where all of the deceit and non-truths started. I was told that once I had re-established an agreement, the *********** had to re-file a lawsuit to be able to put a hold on your account again. That was not true. After a few weeks, I reached out because I was still getting bombarded by the *** companies. This is when I asked ***** **** when they start negotiating with the *** companies. Her answer shocked me. Her words exactly were " We have to collect 30% of what your balance is before we start negotiations with the companies. That was shocking to me. I owe $210k. That is $63k I would pay into Coastal Debt before they would even make a call to help do what they claimed to do. If I were told that up front, I 100% would have passed. I was already paying $5k a week, and they added another $2052.00 a week. That is 30 total weeks before they would lift a figure. After conversations with one of the owners, all he said was We can't refund your money, but we can cancel your agreement. So, in a nutshell, here is the bottom line.They collected $2052.00 a total of 4 times. That is $8,208.00. I also had an *** company place another hold on my account, and it cost me $7,500.00 to get my funds released. In 4 weeks, all they did was cost me $15,708.00.Nothing done, just highway robbery. I will go to our Attorney General to put them on blast.

  

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to share your concerns. We understand how difficult and stressful it can be to manage multiple merchant cash advance (MCA) obligations, particularly when facing legal action or account garnishments. Our goal is to help businesses navigate these challenges and work toward sustainable financial solutions.
  
  We respectfully disagree with several of the characterizations in your complaint and would like to offer some clarification regarding the nature of our program and the specific circumstances of your ************** enrolled your business in a structured 78-week business debt settlement and resolution program, during which our Company aims to reduce weekly payment obligations and negotiate favorable settlements with creditors. At the time of enrollment, your business had three active judgments already entered and was facing additional collection actions from two more MCA lenders. This type of situation requires careful, phased negotiationnot immediate resolution. While we understand the desire for rapid relief, our process does not and cannot guarantee instant results, especially in cases where litigation and prior judgments are involved.
  
  Importantly, our team provided clear and detailed disclosures regarding how the program operates. You received a comprehensive four-page outline showing the structure of weekly payments and how funds are allocated over time toward negotiations and settlements. At no point did we withhold or misrepresent how or when creditor negotiations would begin. Like many settlement-based programs, we begin creditor outreach after sufficient escrow funds are builtthis ensures we have meaningful leverage in negotiations and the ability to present realistic offers that benefit our clients.
  
  Regarding your financial commitment, based on the information you provided at enrollment, your weekly obligations to creditors prior to joining our program exceeded $5,000. By entering the program, your businesss weekly outflow was reduced by approximately $2,976.58a significant and immediate cash flow improvement. Had your business remained in the program and completed the full 78 weeks, the long-term benefits could have included both principal reduction and avoidance of further costly legal entanglements.
  
  We acknowledge your frustration, and we regret that your expectations were not aligned with the realities of a structured settlement program. While we are unable to offer a refund due to the work performed and the terms of the agreement, we remain open to re-engaging and helping your business get back on track. Our team remains committed to assisting clients who participate in good faith and complete the full program term.
  
  If you have additional questions or would like to explore a re-enrollment, please dont hesitate to reach out to your previous account representative. We are here to support businesses through challenging financial circumstances, and we welcome the opportunity to assist if you decide to continue.
  
  Sincerely,
  Coastal Debt Resolve
  
  
  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23133808
  
  I am rejecting this response because: At no point in the agreement or my consultations with ***** or ***** was I told that you would have to collect 20 to 30% of the total of the *** before your legal team would start working. I never said I expected instant gratification, but at 20% of $217K ( $43,400.00) It would literally take 5 months before Coastal would actually start working on my behave. I didn't hid anything from you. I sent the agreements before I ever recieved a quote from Coastal Debt. If the task was impossible, you could have told me you couldn't help me. I have been told that before. I would expect that from a company that claims to help people through *** debt. You preyed on a desperate company and used it to you advantage. Then for one of your paralegal ( *****) to tell me that once I signed a release, they would have to file again. That was a straight up lie. I expect everything you costed me. I also expect you to clean up you pratices because they are as predatorial as the *** Companies. Thank you for the quick response, but no one would let you take 5 months collecting over $2k before you start working for thre cause. I'm not going away easy.
  
  Sincerely,
  
  ***** ****** **

  

  Business Response

  Date: 04/03/2025

  We appreciate your continued feedback and understand the frustration that can accompany financial hardship and aggressive collections activity. However, we must respectfully reaffirm that our team acted appropriately and in full accordance with the terms and structure of our program.
  
  Coastal Debt Resolve begins work upon engagement, including onboarding, document review, risk assessment, and strategic planning based on the unique creditor and litigation profile of each business. In your case, the presence of multiple active judgments and ongoing collection activity required a tailored approach. As disclosed during enrollment and outlined in your program documentation, negotiations with creditors generally commence after a meaningful escrow balance is reachedtypically around 2030% of the enrolled debt. This structure allows us to make credible offers with real settlement potential, not hollow promises without financial backing.
  
  The documents you signed clearly detail the phased approach, payment schedule, and the rationale behind the escrow accumulation period. While we understand you may not recall every aspect of these disclosures, our records confirm that these materials were provided and discussed during onboarding.
  Coastal Debt Resolve operates with transparency and integrity, and we do not make guarantees of immediate reliefparticularly in complex, litigation-heavy cases. We have successfully helped many businesses in similar situations reduce their obligations, avoid further judgments, and ultimately regain control over their finances. Unfortunately, success requires participation through the full term of the program. Exiting prematurely, especially in the earliest weeks, does not allow the benefits of the program to materialize.
  
  We regret that our program did not meet your expectations, but we remain confident that our process is both ethical and effective when followed in good faith. Should you wish to revisit enrollment or explore other options for resolving your outstanding obligations, our team is available and willing to assist.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23133808
  
  I am rejecting this response because: Coastal Debt has no morals and prey on people in a tough bind. I was pressure and promised that they could help with my situation, but all they did was pull wool over my eyes. Why would a debt company that claims to help people rush you through a signing of documents. How dare you advertise your helping small business owner, when you are decieving them for personal gain. Why would anyone pay you 20% when they still have obligations to the ***'s. This isn't over. I read and must have missed that in ******* documents back to your company, but I was still fausly instructed that once I had an set agrrement with the *** that they couldnt put a hold on my account. That costed me an extra $7500.00 . ***** **** was not forth coming nor did she state facts that costed me extra money.
  
  Sincerely,
  
  ***** ****** **

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never signed up for any of their services, told representatives I am NOT interested at all, and to stop contacting me and I am on the National Do Not Call list but they continue to call EVERYDAY

  

  Business Response

  Date: 03/24/2025

  Dear Mr. ********** style="box-sizing: inherit; color: rgb(29, 28, 29); font-family: *****-****, *****-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(248, 248, 248);">Thank you for bringing this matter to our attention. We take such concerns very seriously.
  We want to assure you that, as a matter of company policy, we respect the privacy of all individuals and businesses.
  We do not contact anyone who has explicitly requested not to be contacted.
  Upon reviewing your complaint, we have promptly updated our records to ensure that your business is marked as "Do Not Call."
  Please rest assured that you will not receive any further communication from us outside of this response.
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  If you have any additional concerns or need further assistance, please feel free to contact us directly.
  
  Best regards
  Coastal Debt Resolve Team

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took over $5000 out of my account for services they didnt provide. I canceled service with them after a week and they advised they would issue a refund on my money. After several calls and advised a manager would call me back which never happened. Im filing this complaint.

  

  Business Response

  Date: 03/19/2025

  Thank you for taking the time to share your concerns. We value feedback from every client and take your experience seriously.
  
  Our records indicate that you enrolled in our comprehensive 22-week debt settlement program with the understanding that the program is structured to deliver significant savings for your business. When you chose to cancel after one week, our team explained that, based on the terms of the program, the fee covers both administrative and scheduled services, and as such, refunds are not provided once services have been initiated.
  
  We regret any miscommunication regarding the follow-up you expected from our management team. We continuously review our communication processes to ensure that every clients concerns are addressed in a timely and professional manner.
  
  If you would like to discuss your account details further or have any additional questions, please contact our customer service team directly at **************. We are committed to transparency and are here to help clarify our policies.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23075812
  
  I am rejecting this response because: I was advised there would be a refund since there was no money paid out other than staff wages. I have seen other responses on here that you have indeed gave refunds to customers.  Im not expecting a full amount but I would be happy with a partial.  I feel that a 70% refund on the price would be sufficient.  The 30% would be more then enough to cover any expenses you incurred in this matter.  If you would agree to this I would drop this matter and not seek legal action against you. I have audio recordings of your employees stating that I would get a refund. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/21/2025

  Thank you for taking the time to share your concerns. We value feedback from every client and take your experience seriously.
  
  Our records indicate that you enrolled in our comprehensive 22-week debt settlement program with the understanding that the program is structured to deliver significant savings for your business. When you chose to cancel after one week, our team explained that, based on the terms of the program, the fee covers both administrative and scheduled services, and as such, refunds are not provided once services have been initiated.
  
  We regret any miscommunication regarding the follow-up you expected from our management team. We continuously review our communication processes to ensure that every clients concerns are addressed in a timely and professional manner.
  
  If you would like to discuss your account details further or have any additional questions, please contact our customer service team directly at **************. We are committed to transparency and are here to help clarify our policies.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23075812
  
  I am rejecting this response because:  there is no talking to you guys. You have blocked my phone number from being able to call in. I know this becuase when I call and o prompt to talk to someone the call is terminated every time. I then call back with my number blocked and it works. I have tried calling you several days and this happened everyday.  I have left multiple messages for you guys to return my calls and you absolutely do not do so. You have no attention on solving this issue. I want a refund that I was advised I would get. You stated in the last message that you was sorry that I was misinformed. That right there is an admission. These are your employees that have advised me this and any repeatable company that advertises that they am have a A+ credit rating on BBB would honor what there employees advised people and take responsibility for it. I want a refund and I will not accept any resolution on here without one. 
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/24/2025

  This company has blocked my phone number from being able to call. I have to block my phone number to be able to call in. I have talked to 3 managers to have someone call me back about this and they refuse to call me back. They are not very ***utable and have no intention on solving this issue. There is emails and phones calls with my *** that I advised them to not even take the money out and they ensured me that is wouldnt come out and they took the money out anyway and then refused to give it back once they took it. This was pointed out to them and this has been going on for a year. They will not call me back and get this matter solved. 

  Customer Answer

  Date: 03/24/2025

  As you can see in the emails I have given you. They was advised and replied back that they changed dates of payments and still proceeded to take the money then flat out refused to give it back. The whole time the communication with them was horrible.  

  

  Business Response

  Date: 03/26/2025

  After further detailed review of our records we confirmed that your claim is unfortunately without merit. You have been fully and correctly apprised on multiple occasions by the Company Representatives. As you indicated that you will not accept any resolution without a refund, unfortunately there will be no resolution.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23075812
  
  I am rejecting this response because your company has failed to contact me and to discuss anything. You have hindered me by blocking me from being able to call. I have also attached copies of emails were your employee was instructed to not even take the money out of my account and she replied back stating she would change the date. She never did that and proceeded to take the money out my account after being advised that she was not to take the money and agreed not to. That is theft. Please settle this matter before it gets drug out. Your bbb rating will drop after this and I will not keep posting negative feedbacks till something is done.  I would advise someone from your company contact me to get this matter settled. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/01/2025

  Please find attached the evidence and proof requested. 
  
  

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23075812
  
  I am rejecting this response because: you guys were advised to change the date of the withdraw from my account and your employee Aknowleged that she would and that my account would not be debited. You then proceeded to debit my account without my permission and after acknowledging that you wouldnt. Then after o asked for it back I was advised we will skip the next payment. So the money was taken without permission.  The moment you did that you broke that contract Im being punished for your employees incompetence. Please see the attached email to show this.  Then you repeatedly say to call you guys and discuss the matter.  You blocked my number from calling. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/03/2025

  We respectfully stand by our original response and must clarify that your continued claims are inconsistent with the documented facts of your account activity.
  
  Our records confirm that the only payment successfully processed and retained was on June 6, 2024, following your enrollment and full acceptance of the program terms. The subsequent payment scheduled for June 20, 2024, which you reference in your rejection, was in fact returned on June 21, 2024, and was not retained by our Company. No unauthorized charges occurred, and your communications with our staff were acknowledged and addressed within the framework of the agreement.
  
  It is also important to reiterate that the program fee covers substantial administrative and preparatory services that begin immediately upon enrollment. As such, refunds are not issued once the program has commenced. The documentation you submitted does not contradict these facts, nor does it establish a breach of contract on our part.
  
  While we regret that our services did not meet your expectations, the Company's handling of your account was appropriate, transparent, and consistent with the agreed terms. We have made every reasonable effort to clarify the matter and provide documentation. Given your persistent mischaracterization of the timeline and facts, we do not believe continued correspondence will be productive.
  
  Accordingly, we consider this matter closed from our side.
  
  Sincerely,
  Coastal Debt Resolve
  
  
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coastal Debt Resolve keeps calling my number everyday using different phone numbers spoofing the numbers to appear local to my area and state. I do not own a business nor need *** payment resolutions! Everyday in the past week I have been getting calls from them and I even got a call from them on Saturday. All the numbers go to the same voip provider that links back to Coastal Debt Resolve.

  

  Business Response

  Date: 03/17/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention.
  
  At Coastal Debt Resolve, we are committed to maintaining respectful communication practices that align with regulatory standards and best practices. Your feedback is important to us, and we take it seriously. To prevent further disruptions, we have immediately removed your contact information from our calling lists and marked you as Do Not Call in our system.
  
  As a company policy, we do not contact anyone who does not wish to be reached, and you can rest assured that you will not receive any further communication from us beyond this response. We appreciate your patience and understanding, and we regret any inconvenience this may have caused.
  
  
  Should you have any further concerns or wish to discuss this matter, please feel free to contact us directly at ************ or *****************************************************************.
  
  Best Regards,
  Coastal Debt Resolve Team

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Coastal Debt Resolve for their predatory, deceptive, and unethical business practices. Their relentless, excessive calls convinced me that they could help my business resolve outstanding MCA (Merchant Cash Advance) debts. However, after signing up and paying roughly $6,000, I have nothing to show for it except more financial distress.From the start, they misrepresented their services. They assured me they would handle negotiations with *** merchants, only to later inform me that they only engage if lawsuits are fileda critical detail they failed to disclose upfront. Meanwhile, I was paying them weekly, trusting that my money was being handled appropriately. Instead, I was shocked to discover that my escrow account holds a mere $20, while they have pocketed thousands of my hard-earned dollars.Coastal Debt Resolve preyed on my businesss financial struggles, took my money under false pretenses, and left me in a worse position than before. They showed zero remorse or accountability, prioritizing their own profits over the well-being of the clients they claim to help.I demand a full refund for the services they failed to provide. I also urge the Better Business Bureau to take action against this company to prevent other small business owners from falling victim to their exploitative practices.

  

  Business Response

  Date: 03/07/2025

  Dear Ms. **************** you for taking the time to share your concerns. We value your feedback and appreciate the opportunity to clarify the details of our program and the actions taken regarding your account.
  
  
  Program Overview
  Our debt settlement program is designed to assist businesses with significant Merchant Cash Advance obligations. When you enrolled, the program was structured based on your businesss financial profile, with the goal of reducing your overall debt burden over an estimated 14-month period. All program detailsincluding service scope, fee structure, and the process for initiating creditor negotiationswere clearly outlined in the Business Debt Resolution and Settlement Agreement.
  
  
  Escrow Account and Fee Structure
  We understand your concern regarding the escrow account balance. As stipulated in the agreement, a 10% Retainer Fee is applied to each payment before funds are deposited into the settlement account. This fee is earned upon receipt. As outlined during enrollment, initial program fees cover administrative, legal, and account setup expenses that are essential to beginning the resolution process. These services were rendered in full.
  
  
  Creditor Engagement and Negotiation Process
  Our process for engaging with MCA providers is structured to ensure the best possible outcomes for our clients. Negotiations typically begin once the settlement account reaches 20% of each debt. Since only 3 of the scheduled 61 payments were made, the threshold required to initiate creditor negotiations was not met. This approach is clearly detailed in the program documentation provided during enrollment.
  
  
  Refund Policy and Dispute Resolution
  We understand that you have requested a refund. However, as stated in the signed agreement, all fees are earned upon receipt and are non-refundable. This policy was acknowledged at the time of enrollment. Additionally, our agreement includes a binding arbitration clause to ensure that any disputes are resolved fairly and efficiently according to the mutually agreed terms.
  
  
  Our Commitment to Ethical Practices
  At Coastal Debt Resolve, we are committed to operating with integrity and professionalism. We regret that you feel our services did not fully meet your expectations, but we assure you that every step was taken in full compliance with the terms of our agreement. We strive to serve businesses facing financial challenges in a fair and transparent manner, and we continually review our processes to uphold these standards.
  
  
  We hope this explanation clarifies our procedures and the basis on which your account was serviced. Should you have any further questions or wish to discuss your concerns in more detail, please feel free to contact our customer service team directly.
  
  
  Sincerely,
  Coastal Debt Resolve
  
  
  
  
  
  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23000052
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/13/2025

  Dear Ms. **************** you for taking the time to share your concerns. We value your feedback and appreciate the opportunity to clarify the details of our program and the actions taken regarding your account.
  
  Program Overview
  Our debt settlement program is designed to assist businesses with significant Merchant Cash Advance obligations. When you enrolled, the program was structured based on your businesss financial profile, with the goal of reducing your overall debt burden over an estimated 14-month period. All program detailsincluding service scope, fee structure, and the process for initiating creditor negotiationswere clearly outlined in the Business Debt Resolution and Settlement Agreement.
  
  Escrow Account and Fee Structure
  We understand your concern regarding the escrow account balance. As stipulated in the agreement, a 10% Retainer Fee is applied to each payment before funds are deposited into the settlement account. This fee is earned upon receipt. As outlined during enrollment, initial program fees cover administrative, legal, and account setup expenses that are essential to beginning the resolution process. These services were rendered in full.
  
  Creditor Engagement and Negotiation Process
  Our process for engaging with MCA providers is structured to ensure the best possible outcomes for our clients. Negotiations typically begin once the settlement account reaches 20% of each debt. Since only 3 of the scheduled 61 payments were made, the threshold required to initiate creditor negotiations was not met. This approach is clearly detailed in the program documentation provided during enrollment.
  
  Refund Policy and Dispute Resolution
  We understand that you have requested a refund. However, as stated in the signed agreement, all fees are earned upon receipt and are non-refundable. This policy was acknowledged at the time of enrollment. Additionally, our agreement includes a binding arbitration clause to ensure that any disputes are resolved fairly and efficiently according to the mutually agreed terms.
  
  Our Commitment to Ethical Practices
  At Coastal Debt Resolve, we are committed to operating with integrity and professionalism. We regret that you feel our services did not fully meet your expectations, but we assure you that every step was taken in full compliance with the terms of our agreement. We strive to serve businesses facing financial challenges in a fair and transparent manner, and we continually review our processes to uphold these standards.
  
  We hope this explanation clarifies our procedures and the basis on which your account was serviced. Should you have any further questions or wish to discuss your concerns in more detail, please feel free to contact our customer service team directly.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 23000052
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coastal Debt Resolve has engaged in persistent, deceptive, and harassing behavior. Despite multiple requests for them to stop contacting me, they continue to call from numerous phone numbers with different area codes. Each time I call one of these numbers back, it routes directly to Coastal Debt Resolve, clearly demonstrating a deliberate effort to mislead and confuse me.This pattern of behavior is both unprofessional and unethical. Their refusal to honor my repeated requests to stop contacting me and their use of multiple disguised phone numbers is a deceptive practice that creates unnecessary stress and frustration.I urge the Better Business Bureau to address this matter and hold Coastal Debt Resolve accountable for their actions. They just wont stop calling me and I dont need their services. STOP CALLING ME!!

  

  Business Response

  Date: 02/06/2025

  Dear ******,
  
  Thank you for reaching out and bringing this matter to our attention. We sincerely regret any inconvenience or frustration caused by our outreach efforts.
  At Coastal Debt Resolve, we are committed to maintaining ethical and respectful communication, and we take concerns like yours very seriously.
  
  Please be assured that we have immediately removed your contact information from our system to ensure you receive no further communication from our team.
  As part of our internal commitment to compliance, we are also reviewing our outreach procedures to prevent similar concerns in the future.
  
  Your feedback is invaluable in helping us improve, and we deeply regret any distress this may have caused.
  If there are any additional concerns you would like to address, please feel free to contact us directly at ************ or *****************************************************************.
  We appreciate your patience and the opportunity to resolve this matter.
  
  Best regards,
  Coastal Debt Resolve Team