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Business Profile

Auto Rentals and Leasing

One Switch Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

Customer Review Ratings

1.01

Average of 106 Customer Reviews

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Review Details

  • Sloane T

    Date: 06/18/2025

    Held my deposit for exactly 30 days . Then just charged an additional 100$ 2 weeks later with no explanation. Do not rent from here!

  • Granville W

    Date: 06/02/2025

    I rented a car in ft lauderdale, and they took a $750 deposit from me, and three weeks later, they have not released it. I have called them every day, and I keep getting the runaround. I only rented the car for one day and returned it in the same condition, I keep being told to just wait for my deposit. stay away from these people.

    One Switch Rent A Car

    Date: 06/03/2025

    Greetings,

    This BBB profile is associated from our ************* Location.

    Please withdraw this complaint as you rented from ****************

    Which is under different management and Company.

    We did not rent you the vehicle or do the rental process.

  • Doug M

    Date: 02/17/2025

    Stay Away ***************** THIEVES!!!! Charged My Debit Illegally Double Charged My Booking shared my Debit Info Wit another ************

    One Switch Rent A Car

    Date: 06/03/2025

    Thank you for your feedback.

    It appears that your review was posted under the incorrect location. This BBB profile is associated with One Switch Rent A Car *****, while your rental was with our Tampa location.

    Regarding your concerns about charges, please note that we did not share your debit card information with any third party. The toll charges you incurred during your rental period were processed through our integrated toll system, which automatically captures and bills for toll usage.

    If you would like a detailed breakdown or proof of the toll charges, feel free to contact us directly at **************************************************. Wed be happy to provide you with the relevant documentation and assist you further.

    Sincerely,

    One Switch Rent A Car Miami

  • Lochinvar B

    Date: 01/13/2025

    I parked my truck here through ******************************. I felt like I've been blindsided by unfair business practice when they told me that I have to pay double the price they quoted my during online reservation. They told me because I have a truck. Then why didn't they put it in their website when I was doing my reservation?! My flight was in 2 hours so they held me hostage by saying "Pay up or you can't park here." What a bunch of fraudsters. I felt like I was in the most corrupt country in ******. I had no choice but to pay.

  • Andres M

    Date: 12/26/2024

    THIS COMPANY SHOULD NOT BEEN IN BUSINESS.I rented from them twice in two weeks. Nov 4th to Nov 7th, and then Nov 11th to Nov 14th, 2024. Reservations #***** and # *****.They requested $250 deposit each time ($500 total). I returned both cars without any issues. I reached out to them 10 days after my second reservation (Nov 24th) about he reimbursement. They replied two days later stating the reimbursement takes 2 weeks ( due already by then of course). Since I didn't received the money back a few days later, I decided to contact my credit card company and they are currently handling it.I received one reimbursement for $250 on Dec 18th ( 6 weeks after my first rental - rental dates: Nov 4th to Nov 7th). Nonetheless, I'm still waiting for the reimbursement for the second rental deposit (Nov 11th to Nov 14th)THIS IS UNACCEPTABLE! It would be fair for people in the same situation to get compensated for the interest earned by that amount. Can the BBB assess this company's mal practices and take actions please?

  • Jose T

    Date: 12/23/2024

    Horrible service!!!I had a reservation and they cancelled without notice. I found out when I was at the branch (*****) but no reason was given to me on why. Well, I needed a rental, so I paid full price and they asked for a secure deposit. I'm talking October 2024 first week.Two months later I receive an email:" a refund has been issued" for less money because I did return the car late. That was no delay, I returned the car when it was still dark in the morning and was supposed to have until 11am.I replied asking for the invoice, never had a response and THERE IS NOT REFUND ANYWHERE!This has to stop, this people are deceiving. Oh, the phone number listed with extensions 113 and 114 don't work. Only way to try to contact them is through email., good luck if you get a reply.

  • Sam O

    Date: 11/08/2024

    They really deserve zero stars. First off the guy at the desk was very disrespectful and rude to me and everyone else that was in line. He stated that we had to buy insurance which was a lie. Our insurance covers rental. Also he pushed the Toll coverage which we did not need. We had to put down a $500 deposit which we did not get back for almost a month. We had to inspect their car for damages which I thought was not something they should do. We will never use this company again or recommend them.

  • Katina T

    Date: 10/29/2024

    I rented a car for 4 days from Nextcar by One Switch in *******, ** (10/14/24 - 10/19/24). When I picked up the car, the rental agent who went over the rental agreement with me convinced me to purchase the FL unlimited toll pass for $64.95. I have since learned that as of 10/14/24 the tolls across ******* ******* have been suspended until further notice for Hurricane ******. So I am requesting a full refund of for the purchase of the FL unlimited toll pass that was suspended by Governors Order, and I got no response from them. Also, I still have not received my $500 security deposit back on my credit card to date. Very disappointed!!!

  • Cassandra N

    Date: 10/21/2024

    Team Priceline,Please see notes below from my horrible experience with Mex Rent a Car / One Switch. As per my earlier conversation around 9:25am with ***** from Priceline. I will be contacting a lawyer based on the information I have obtained and the unfair treatment I received from a company that was recommended by *********. I went over my experience again with Honey (supervisor) at Priceline. This company needs to be removed off of your rental car suggestions list. They required every customer to put down a $1,000 deposit then provided me with an old rental vehicle with no registration. This information was found out when I paid a tow company $200 plus to return the car because of a flat tire. The receipt from the tow company is in the link below. I am expecting a full refund for ALL of my money spent. Both Mex Rent A Car/ One Switch and Priceline can expect to hear from my lawyer. I do hold Priceline responsible for suggesting an unethical shady company. First I went to pick up the car and was told $1,000 deposit and all of these other fees for riding on toll roads if I did not select coverage so I decided not to drive the car around. It stayed parked at the ********************************************************************************************************************. I will be putting in a request for camera footage from the hotel. After looking the car over I realized it was an old car for your standard rental. I also noticed the tires looked old but I drove it to the hotel where it stayed parked.Sunday morning I went out to the car so I could return it to the rental company Mex Rent A Car / One Switch and noticed the front right tire was flat. I tried calling Mex Rent A Car / One Switch multiple times and made 7 phone calls to them but no one picked up the phone, stayed on hold then the phone disconnected. So I went to them explained the tire being flat they accused me of doing something and said I had to pay for the car to get back to them.

  • Chance L

    Date: 09/03/2024

    They charged me for car insurance even thought my company purchased car insurance when the booked the car! They also charged over $100 in incorrect toll fees that were not for the vehicle I rented! They told me that they did not believe me that they were not my charges. There were toll fees from before the time I even rented the vehicle on the day I picked up the vehicle! They got my bank to re-imburse them for the fraudulent charges and sent me an email that they finally realized the charges were a mistake and they would be re-imbursing me and 6 months later I sill have not received my money back!!!

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