Reviews

Review Details

• Review fromHenry R

  Date: 03/08/2023

  1 star
  Colusa Rent-A-Car and its subsidiaries, including Carwiz, should be avoided like the plague. They specialize in ripping off customers and adding on unfair and unnecessary charges. **************** is for all intents and purposes nonexistent. Three examples which illustrate the devious and incompetent practices of these companies:1. At the ************** airport the pickup site is located a couple of miles from the airport. It took two calls to the office get the shuttle bus to pick us up.2. At the counter I was informed that if my trip passed toll booths, I would need to use the toll activation device already installed in the vehicle. I informed them that I had my EZ Pass transponder with me and did not want to pay for their activation device. I was told that I did not have a choice and charged me an additional $59.96.3. Having rented autos for years, I was surprised to learn that Colusa, in this case Carwiz, requires a minimum of $300,000 in liability insurance.I was informed that my credit card and even my personal liability insurance were insufficient to cover so I was charged another $83.96.In all I was charged an additional $133.92 over my "low price" rental.Saving the best for last, the most annoying and frustrating part of this experience is that I booked through Priceline. When I called to complain and frankly demand a refund for the extra charges, I was told by several layers of management that Priceline was not responsible for the operations of the company and their unscrupulous practices. Priceline has a responsibility to vet companies and businesses that they recommend and put on their website. For the record, I will no longer by using Priceline.Rosebush

• Review fromChristopher C

  Date: 02/07/2023

  1 star
  Horrible service!! A dirty, stinky van picked us up from the airport and delivered us to an alley way full of cars that made it fell like we were in a third world country!! My wife and kids were scared to wait outside for fear of the environment surrounding them, and inside wasn’t much better! I do not speak Spanish, so the language barrier made it very difficult to understand what was being done at the rental counter. We were on time for our rental, but still had to wait 30 minutes for them to wash our car and bring it from wherever they had it because it wasn’t in their tiny little garage. Upon inspection of the vehicle, we had to just above force them to take pictures because there was a few paint nicks of our Dodge Charger. We were forced to purchase their insurance coverage because they said they had to have a copy of our insurance policy. So we had to purchase their insurance policy of which I only got the basic coverage of $34.99 per day. I also opted to purchase their SunPass for the tolls in Florida because everybody knows just about every road in Florida has a toll. I didn’t receive any paperwork when we finished checking in and all I ever did was sign a little signature pad on the desk as the attendant transposed my signature onto the rental agreement on his keyboard, that of which I never saw…. until 5 days laters, after returning the car! Then the email I got said that I declined the SunPass option, when I CLEARLY stated I wanted that coverage! So they billed my card on file for over $600 in tolls and “charges”!!! If I had received a contract at check in, then I would have been able to double check my coverages!! I know this was done to blatantly scam me!! We had to return our car during closing hours and they gave us no option for transportation after hours back to the airport. This place is just a fly by night scam company looking to scam you for money any way they can!!! DO NOT RENT FROM COLUSA!!!

• Review fromLINDA D

  Date: 01/24/2023

  1 star
  This place specializes in scamming and extorting money from customers. I had reserved a car through an online portal called Rentalcars.com where I had been advised that I may CHOOSE additional insurance upon pickup of vehicle. I DID have iINSURANCE COVERAGE OF MY OWN AND DID NOT REQUIRE ANY ADDITIONAL INSURANCE. I was FORCED to pay an additional $707.29 in insurance costs. I observed customer reps at the counter repeating this extortion of insurance fees on others when I returned vehicle. The vehicle had NO windshield wiper fluid in it and there was soap residue on windshield. This made driving very hazardous. As well, the vehicle had the "needs servicing" warning on dashboard, so cruise control does not work when vehicle is in this mode. I WISH I COULD GIVE THIS PLACE ZERO STARS, FOR RUINING MY HOLIDAY

• Review fromJoe A

  Date: 01/23/2023

  1 star
  BEWARE. Bait and switch.Great rates , sure. BUT ... they Double ( Some triple ) once you're there with Not alot of options As they make you an "offer you can't refuse" last minute for OVER PRICED additional SO CALLED ************************************ WHICH you could have easily gotten from your own regular car insurance ahead of time, IF they would have only been more transparent. ) I even called them ahead of time to double check , and they told me that my insurance was a "good one" , and that I should be "all right "....Ha ! NOTHING further fr the truth , OR Anything about the ************** that they would require of once you are there , OR else you can't get your vehicle , period ! ( Which Btw, I could have gotten FOR LESS than 10 bucks For 6 months of coverage , for which THEY will charge you "only" $25 ....PER DAY , IF they're in a good mood that day , as per some of the other reviews ! ) These obviously lesser known cos have now "graduated" from TRYING their best to sell you all the extra insurance that you do NOT need at the last minute , to giving you NO choice BUT to "purchase" it ..I would have to assume it's the majority of them , If not All. ( Usually all within the same location / vicinity fyi - ...coincidentally ? ) , As per 100% of the many reviews on them,( ****** Learned : Unfortunately checked After the fact ) I will predict a company name change soon , But of course a continuation of the same modus operandi. Stick to the well known established cos. people. Too good to be true...Usually IS , and NOT worth the hassles.( Btw, they got a Big Fat "F" rating from The Better Business Bureau ....shocking ! )

• Review fromTrisha L

  Date: 12/20/2022

  1 star
  If I could give them 0 stars I would! My husband and I rented from them for our wedding in ******* we got in from the airport we got shuttled to the car garage! Unkept is an understatement, they rented us a car with no brakes lights! We tried to get in touch with them which I was hung up on 16 times, I emailed them to get a response 48 hours later mind you my wedding day now and they said to drive back 2 hours from the keys to their location otherwise they cant help! **************** sucks! They dont care about safety and they will try to drain your bank account with outrageous rates and fees for sunpasses! Dont trust this company! Terrible experience!

• Review fromReba C

  Date: 10/16/2022

  1 star
  Horrible car that they gave us and then charged us a $300 smoking fee which neither of us smoke. Tried customer service got hung up on multiple times and was told only way to communicate was by email, sent multiple emails with no response. Went through bank whom did investigation and the company responded saying it was a legitimate charge which is total ******** because neither of us smoke.

• Review fromSusan H

  Date: 10/16/2022

  1 star
  This company is the worst I've ever dealt with. They are determined to charge you for insurance no matter how much proof you provide that you have coverage. We have rented from all major US rental companies, $100,000 vehicles without purchasing any extra coverage. Our insurance policy has very high limits and we also provided an umbrella policy that covers anything not covered by our auto or homeowner policies. They did not care. They proceeded to collect an additional $80 per day for insurance making the insurance for this rental more than triple the rental cost and more than a year of insurance coverage cost. In addition they did not pick us up at the airport as their contract states and would not answer the phone when we called. Also, we reserved a Toyota and got a Kia. The car had no power. Don't even consider using this company!!! You would be better off walking