Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  PO Box 31166 Tampa, FL 33631-3166

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  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

Review Details

• Review frombrent c

  Date: 08/09/2023

  1 star
  I prepaid for a 12 person passenger van 6 weeks prior to the rental to take elderly parents and grand children on a vacation. An hour before I was to pick up the van I was told they didn't have it and they were going to refund me. I asked if I could get a mini van or suburban even though they only held 7 passangers. I was told by the manager I would have to pay $2000 more for that rental. Hertz absolutely ruined our trip.

• Review fromDaryl C

  Date: 08/09/2023

  1 star
  I booked and paid my car rental weeks in advance only to find out the Hertz location that was supposed to have my car has been closed for over a year now!! Now I'm out of a Car that I planned to take so I could attend a family members Wedding! I chose Hertz because you were supposed to be REPUTABLE??? Tried getting someone on the phone was virtually impossible and when I did the result was: No car that I paid for, and a refund that could take up to 10 Working Days to return to my account!!?? I've rented numerous rental cars from Enterprise and Avis but this was the 1st & LAST Time I'll ever consider even thinking about Hertz. I just WISH I would've come to BBB.Org and checked them out first (Lesson Learned!!)

• Review fromAdele B

  Date: 08/09/2023

  1 star
  I used Hertz at San Antonio International Airport in July 2023. They are dishonest and have very poor customer service. They overcharged me and refused to give a refund of the amount. The universal response from all 5 different customer service & billing department employees is “we’re sorry for the misunderstanding.”

• Review fromLee M

  Date: 08/09/2023

  1 star
  Do NOT rent a car from Hertz! I reserved a 7 passenger SUV with them and paid for the rental 3 months prior to the rental. I received confirmation texts up until 1 hour prior to picking up the car when they sent another text stating they did not have the car I reserved. No other could be found. Multiple customer service representatives put me on hold and then disconnected the phone. The local branch where I was to pick up the car basically stated that there was nothing they could do. When asked about a refund (especially since the entire rental was paid for months prior) I was told a minimum of 7- 10 days and would receive a confirmation email. Of course no email ever came. Another representative stated they don't send cancellation emails. Then how can I prove that I cancelled the rental and would receive a full refund? I am currently still waiting on the refund (which is substantial since it was a 3 week rental). This is the worst company with the worst customer service and the worst policies! If you want a rental car without any problems go to Enterprise!

• Review fromShu Z

  Date: 08/09/2023

  1 star
  Why I could not give 0 start? This company is completely a scam. I rented a car from ********** ** location, waited there about 2 hours to pick up the car, when I drove out the lot about 3 miles out, the check engine light was on, they told me it was okay to drive with a check engine light on, not only that, the gas went from a full tank to half tank within 3 miles, for safety, I went to 3 different location trying to exchange to another car, they all told me they did not have anything available, I had to go to the airport and waited about another 2 hours to get the exchanged, they made it seemed like I was the problem for the check engine light that I had no business of. By the time I got the rental, half of the day already gone, I still had to go to my destination and late for my appointment.

• Review fromCrystal V

  Date: 08/08/2023

  1 star
  I prepaid for a car to ensure my rental would be ready and available for the 10-day rental. When I arrived the place was packed and the last 7-passenger vehicle was rented to the lady in front of me (even though I prepaid). They wanted to give me a Dodge Durango but after inspection it could not be cleaned as it had dog p*** in it. I was then forced to upgrade to a Suburban as there were no other 7 passenger vehicles on the lot for an additional $90.00. I am not sure why I prepaid as my rental was still given to someone else that was unhappy with the car they rented. I was there over 90 minutes and when they finally brought the Suburban out, the employee apologized that the gas tank was on E and needed to go directly to the gas station. He assured me there would be a note on the contract and I could return the car with an 1/8 of a tank of gas. I now have the receipt and was charged an additional $37.49 for gas. I tried to call but the only option is to submit a receipt showing you filled the tank. My issue is that I returned the car with the gas that was in it when I started but still charged.

• Review fromD.L. P

  Date: 08/08/2023

  1 star
  Never rent from HERTZ! We rented a car, asked to add insurance. Our card was charged-pending. Drive out the gate and the guy said there was a mistake but he would take care of it (unknown to us he cancelled the insurance!). 2 nights later, on vacation, stuck at 10 pm due to flat. Call roadside for help-no one will help, they say we dont have insurance-we have to call our own AAA at 3 am. Called beginning at 6am to get different car or find someone to help-no one. We borrow a ***** walked 3 blocks to fix tire to find out all tires are bald! We had to personally purchase 2 tires and lose a day and a half of our vacation dealing with this. A week later and no one has answers nor will they reimburse for the tires even though they put my family in danger sending us out in a car with 4 bald tires.

• Review fromAlex G

  Date: 08/08/2023

  1 star
  I had a 4 day rental from Hertz. When I picked up the car I declined their all inclusive toll option through PlatePass for $14.99/day. During my rental I took one toll, on the very last day of my rental, on my way to return the vehicle. This meant that I unknowingly "opted in" to the PlatePass option on the road. A week or two after my rental i received and additional bill from Hertz and PlatePass for $59.96. Taking that one toll at the very end of my rental meant that I was now being charged for every day of my rental even days where I didn't take any tolls. I was told none of this when I picked up the car.When I brought this up with Hertz I received absolutely no help. They cited two different toll policies and told me if I had an issue I would have to contact PlatePass. Hertz claims they have no control over tolls being billed through PlatePass even tough the bill I received from PlatePass had the Hertz logo on it. In 2013 Hertz settled a class action lawsuit against themselves and PlatePass for $11 million. That lawsuit alleged that Hertz was "conspiring with an electronic toll company to charge customers excessive fees". Hertz is clearly a dishonest company that just wants to find ways to add hidden charges to rentals after they have been returned.

• Review fromGoran R

  Date: 08/07/2023

  1 star
  Over 35 calls within 16 hours, left me stranded in middle of nowhere lied about getting a tow truck lift to get me to my hotel. Give them opportunity to next day after sleeping in the car which by the way is that EV and he got locked because there's no power they charged me $12.99 for that to open it for me remotely. So the next day they said they're sending a lift again 2 hours left I followed up they said he's been canceled that I canceled it which makes sense that I made over 35 calls. Every time I spoke with different agent different stuff was said every time I had to repeat it because they never took notes. When you get transferred to tech support some of those employees think car is something that you put in a sandwich. Probably one of the worst experiences and frustrations that I had ever in my life. I really don't understand how they're in business with this kind of customer service ...

• Review fromAngela C

  Date: 08/06/2023

  1 star
  If I could give Hertz and THRIFTY ZERO STARS I would. The dishonesty, lack of knowledge, and the lack of response from your team which lead to 2 girls being stranded without any ride to the airport, any way to return the rental vehicle, and stranded on the side of the highway- ultimately putting my life in danger. I reserved a Fuel Economy car from Thrifty (owned by Hertz), upon getting to my reservation there were no fuel cars left and only Electric Vehicles. The woman at the front desk informed me the battery took 32 min to charge, it was realistically over 24 hours. We were driving from PDX to La Pine Oregon. By the time we reached the Electrical Charging station, the car was on 3%- we charged the car for 3 hours and it only got us to 17%. As we needed tha car, we had to drive it down to another area in Oregon and back, on our way back we had to stop at another charging station- and turns out the charging station didn’t work. In an attempt to get it to one other charging station we found, the car ended up dying on the side of the road. We were unable to get any roadside assistance from Thrifty, and ended up having to take matters into our own hands by getting our own tow from AAA.We brought the car to the charging station that was working- but the battery was so dead it needed to be fully replaced or “jumped” by another EV/generator. At this point, feeling completely stranded- we asked Thrifty to pick up the EV with a tow, and drop off a fuel car to us. The manager at the Portland Branch said he would- then completely stopped answering us. I have attached my call log and texts to different branches, the manager, etc, and NOONE could help. We had no way to move the car and ended up having to Uber to another nearby airport and rent another car through Enterprise. It has now been WEEKS with no-one responding to my emails, continuous late charges, and my credit being impacted. If you think you will get customer service, jokes on you. Absolute TRASH company.