Complaints

This profile includes complaints for Stanton Optical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stanton Optical

  1615 S Congress Ave Ste 105 Delray Beach, FL 33445-6326

• 

  Stanton Optical

  1990 N Military Trl STE A West Palm Beach, FL 33409-4501

• 

  Stanton Optical

  3321 SW Archer Rd Gainesville, FL 32608-1745

• 

  Stanton Optical

  6868 Abercorn St Savannah, GA 31405-5835

• 

  Stanton Optical

  1790 Scenic Hwy N Snellville, GA 30078-2134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th, I arrived to Stanton Optical with intention to purchase a pair of glasses. I asked the lady at the counter cutting lens, if they took Evolve from Ambetter. She said laughingly yes and no. We ring those up the same as ********* I then picked a pair that I liked and proceeded to the table to get fitted. She then beginning ringing up the lenses. If my frames are free upto $130, I showed owe 9$ the lenses should be free unless there is additional charge for whatever lens was put on there. I did not pick, I was asked only did I want the ones that go to sunglasses and I said no. 225$ for a pair of glasses i get theyd be more for bifocals but my insurance was not added at all.

  Business Response

  Date: 03/07/2025

  We're really sorry for the frustration you experienced during your visit. Insurance and pricing should always be clear, and it sounds like we fell short. Well be reaching out soon to make things right, but if you need anything in the meantime, feel free to message us.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Save yourself the headache and go elsewhere.I went in on 1/28/25 for an eye ******** subsequently purchased #2 pairs of glasses.The technician did my exam incorrectly, so the glasses I received made my vision worse.I went back on 2/17/25, and got a second exam by a different technician - & of course it was different. They then told me that I would receive new glasses to match the new prescription.Well here it is the end of day on 2/25/25 & I STILL don't have any glasses.I called & was told that my glasses haven't been shipped, there is no information on what the hold up is, & there is no info on when I will receive my glasses.For a company that advertises SAME DAY GLASSES, this is absurd.I asked for a refund so that I can go elsewhere, & she said that she will grant a $10 refund. (my refund should be $79)It's already weird that the eye exam is VIRTUAL, but I thought: "Don't knock it til you try it." I should've went with my ********* SCAM OF A COMPANY!!!!If I could give zero stars I would.

  Business Response

  Date: 02/27/2025

  Were sorry for the frustration and delay youve experienced. Your satisfaction is important to us, and we regret not meeting your expectations. Were looking into this and will do our best to make it right. We will be reaching out soon. Thank you for your patience.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22989907
  
  I am rejecting this response because:

  There was absolutely no resolution offered.  They simply said that they would "contact me".  It's already been more than a month since I walked into their office.

  I no longer wish to give Stanton Optical my business or money and would like a full refund.

  I should have received a FREE eye exam with the purchase of #2 pairs of glasses.  

  My eye exam was botched - & after returning to the facility, they ordered a corrected set of glasses - which I still do not have.  I called and asked for a refund, but I was only offered $10 - even though I paid $79.

  BAD BUSINESS.   I would like a FULL refund.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/20/2025

  We wanted to follow up regarding your glasses. They have been ready for pick-up since February 28th, and our store manager also reached out on March 1st to let you know. Youre welcome to stop by at your convenience to pick them up.
  Additionally, we will still process your refund as a courtesy for the inconvenience. Please let us know if you have any questions, and we appreciate your patience.

  Business Response

  Date: 03/29/2025

  We apologize for the extended wait. We have attempted to contact you and left voicemails informing you that your glasses are ready for pickup. If you still wish to proceed with the refund, we will honor it; however, we need to connect with you to coordinate the refund method.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to formally file a complaint regarding my recent experience with Stanton Optical located in *******, **********. On Saturday, February *******. I scheduled and attended an eye exam appointment at this location. However, my experience has been extremely disappointing, and I would like to request a refund for the services *********** the appointment, I did not see a doctor, but rather a technician who conducted my eye exam. Despite expressing concerns regarding the accuracy of the prescription, I was given a prescription that is significantly different from my regular one. Subsequently, I was provided with contact lenses based on this incorrect prescription.Upon receiving the contacts, I immediately noticed that they were blurry and uncomfortable. I returned to the store to report this issue, only to be told that my eyes simply needed time to adjust. However, despite giving it time, the contacts remained uncomfortable and blurry. Given that my prescription has been consistent for years, I am confident that this issue stems from the error in the prescription provided.I paid $161.00 for the eye exam and contact lenses, but I am very dissatisfied with the service I received. I did not see a licensed doctor during my appointment, and the prescription provided was inaccurate. Given these circumstances, I kindly request a full refund of the amount paid.Please let me know how to proceed with the refund process or if any additional information is needed to resolve this matter.Thank you for your time and attention to this issue. I look forward to your prompt response.Sincerely,Nic *********

  Business Response

  Date: 02/27/2025

  We sincerely apologize for the frustration and inconvenience youve experienced. We understand how important it is to receive an accurate prescription and a comfortable fit for your contact lenses. While our eye exams are conducted by licensed professionals using telehealth technology, we regret that your experience did not meet your expectations.
  We appreciate your feedback and would like to work toward a resolution. While the eye exam is a non-refundable service, we are happy to assist you in any way we can. We will be reaching out soon. 

  Business Response

  Date: 02/28/2025

  We sincerely apologize for the frustration and inconvenience youve experienced. We understand how important it is to receive an accurate prescription and a comfortable fit for your contact lenses. While our eye exams are conducted by licensed professionals using telehealth technology, we regret that your experience did not meet your expectations.
  We appreciate your feedback and would like to work toward a resolution. While the eye exam is a non-refundable service, we are happy to assist you in any way we can. We will be reaching out soon.
  

  Business Response

  Date: 03/03/2025

  We appreciate you taking the time to speak with us. We understand that a recheck was not a feasible option for you due to your location, and we respect your decision. Although we offered to assist in finding a Stanton Optical near you, we understand that you declined. As a result, we will proceed with your refund. If you have any further questions or concerns, please dont hesitate to reach out.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promotional email saying I was promised 2 pairs of same day frames, free eye exam for $79. Too good to be true I called them and they confirmed so I set the appointment. Found out the location this was happening at and called them just to extra sure! Sure enough that was a waste of time. I went to appointment, did the eye exam and I walked out the the store with 1 pair for over $500 that would take 2 WEEKS to complete!! Because I already took the exam which was 3 hours, picked the frames, sat through all kinds of bull c*** I said "why not y'all done held me hostage at this point". I walked out without any frames, over $400 more spent that advertised on a single pair of frames. They said pick out 2 pair that were coded "blue". Both pair ran me over $1,000. Which is why I settled for a single pair out of despair (I can't see without my glasses). This company preyed on my disability by providing false promises and then charged me 5 times the advertised amount. I feel violated and betrayed and this business should pay for preying on hard working honest people!

  Business Response

  Date: 02/27/2025

  Were sorry for the frustration and delay youve experienced. Your satisfaction is important to us, and we regret not meeting your expectations. Were looking into this and will do our best to make it right. We will be reaching out soon to get to a resolution. 

  Business Response

  Date: 02/27/2025

  Were sorry for the frustration and delay youve experienced. Your satisfaction is important to us, and we regret not meeting your expectations. Were looking into this and will do our best to make it right. We will be reaching out soon to get to a resolution.
  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on Saturday February 16th for an eye exam that was supposed to be a promotional offer that included a free eye exam and 2 pairs of glasses for 79 dollars. After taking the eye exam and picking out my glasses I was informed that " my vision was too bad to qualify for the promotional offer" and my glasses ended up costing over 300 dollars. Well I couldn't afford that but was pressured into putting a down payment of 211 dollars. I went home and started shopping around online and found a place that offered glasses at a much more affordable price so I called the store Monday morning and was told the manager had to be there for me to get my down payment back and they would call me the following morning, Tuesday came around. No call. So I called the customer service number who said that they tried calling the store but got no answer so they would make a note that I'd be in wed afternoon to get my deposit, I went to the store Wednesday which by the way is in a whole other town then I live, when I got there I was told once again that the manager wasn't there and they would call me first thing the following day, again I got no call so I called customer service again who said they couldn't issue refunds and it had to be the store, so I contacted the store once again and once again was told the manager wasn't there and they would call the next day. This has been going on for 4 days now and to be perfectly honest at this point I'm ready to use this company even knowing that it will cost me more then the deposit I'm requesting a refund on just based on principle. They say there's a 30 day money back guarantee, that's c*** So fair warning to everyone thinking about doing business with this company, they manipulate lie and don't follow their own policy on their so called guarantee. Go anywhere else . But skip the frustration and lies from this company. They ****

  Business Response

  Date: 02/21/2025

  Were really sorry for the frustration and inconvenience youve experienced. Thats not the experience we want for our customers, and we regret any miscommunication along the way. We understand how important a smooth and transparent process is, especially when it comes to refunds. We appreciate your patience and would love the chance to make things right, we are working to deliver a solution as soon as possible. 

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22971116
  
  I am rejecting this response because:   even after writing my original complaint I went back to your store on Saturday the 22nd and the manager there who's name is Nicole  was both rude and unhelpful.   I have escalated the issue with you our corporate who keeps telling me it will be handled in 48 hours and the manager for the store which is located on 1604 and potranco in *********** is the most unhelpful and you professional not to mention incompetent woman I've ever met.     I'm sure that this kind of thing is probably handled in a better way in your other stores but as far as this goes as long as you have her working as a manager your likely going to have issues after issues, but that's your problem.  My problem that after all this time energy and headache not only have I still not been refunded but Im still walking around/ driving around while unable to we because I don't have glasses.     Why is it's hard to just give me my money back don't understand how this could possibly require so much time on ur end .     Just refund me.  Today.  Please.    I'm at the point where I'm ready to take you to small claims court and also sue you for breach of contract for not adhering to your own money back guarantee ,and  for whatever legal fees it will cost plus you in my time and energy .     So let's avoid that.   Just refund my deposit so I can move on and never have to deal with you people ever again
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 02/24/2025

  So today the owner of ****** optical did reach out to me to apologize for my bad experience and is going to issue my refund today.    So when all is said and done that's all I ever wanted.    I'm glad it was acknowledged that the people working at the store did not do their jobs right and I was given an apology and my situation has been remedied. So I'm no longer angry and sincerely appreciate the acknowledgement and apology from the owner.   I do however still think he should consider changing management for that store but as o said  on my earlier message that's not my issue it's his.  So my issue has been taken care of and I accept the outcome for what it is thank you and thanks to the **** **** for making things right with me . 

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, this company is very fraudulent and lie to customers. They claim that you get same day glasses and that is false. I was told that they would make the glasses the next day and the other in 3 days which never happened. After 2 weeks they called and left a voice mail. When I returned the call, they were very belligerent and hanged up the phone I called many times they would just hang up. I will not accept any items from them because they lie and they know that they cannot produce the products within the specific time ; they just need to be honest. They need to issue me a full refund because this is false advertising. They must inform the consumer if it takes more than the allotted time to have the product done. They they have failed to do so. ***** who claims to be the manager has called my phone many times threatening me , well I had to curse him out ; he told me that he filed a police report which will make be feel scared. He can file as many reports as he can ********** will be his answer but my voice will be my answer. I dont look for police for answers. They need to stop their fraudulent acts. They need to issue the refund if $200 immediately

  Business Response

  Date: 02/20/2025

  We sincerely apologize for the frustration and inconvenience youve experienced. Providing honest and transparent service is important to us, and we regret that we did not meet your expectations. We have done everything possible to assist you, and while the eye exam is a non-refundable service, we are glad to refund $10 for the goods. We take these concerns seriously and would like the opportunity to resolve this for you. Please reach out to us directly so we can assist with your refund and address any remaining concerns. 

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22955423
  
  I am rejecting this response because: I will not accept any refunds less than the $200 that I was charged. Those people are not concerned and they are not sorry about anything. All they did was call and left messages saying that they they filed a police report. I do not accept any apology from them and I will never contact them. They can ban me from all Scranton store **** stated. I will let social media destroy this company. They need to issue a full refund immediately. I can never reach out to them ; they are very unethical; unprofessional and employ bate and switch techniques to lie to customers. They will be the next ********************** store to close down soon for their lies and stealing from customers 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/28/2025

  Providing honest and transparent service is important to us, and we regret that we did not meet your expectations.
  We have exhausted all available resources within our policy to assist you, and while the eye exam is a non-refundable service, we are able to process a $10 refund for the goods. Unfortunately, we are unable to proceed further beyond this resolution.
  We take these concerns seriously and appreciate the opportunity to address them. Please reach out to us directly so we can finalize your refund and provide any necessary clarification.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22955423
    This is steal and theft. I will contact the local news to have this business in the news for the entire nation to know what they do. They will have to issue a full refund immediately.  I did not pay for any eye examination. I paid for the glasses and lenses which I did not receive and furthermore; there was no transparency because they never indicated that the cost of the glasses were non refundable and there was a cost any exam. The exam is free and one pays for the glasses and lenses. This is what the agent stated. As you see they are liars and they use unethical practices. 
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/22/2025

  We strive to provide honest and transparent service, and we regret that your experience did not meet your expectations.
  As previously stated, we have exhausted all available options within our policy. While the eye exam is a non-refundable service, we are able to process a $10 refund for the goods. Unfortunately, we are unable to offer any further resolution beyond this.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22955423
  
  I am rejecting this response because:They are fraudulent and there is no transparency involved. Customers are lied to , they are not able to furnish any eye glasses on the same. They have to issue a full refund immediately. I will not accept any $10 from *****. They need to is a full refund. 

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/03/2025

  We appreciate your patience and understand your concerns. At this time, our resolution remains the same, and we wont be able to extend any additional offers as previously expressed. Please let us know if theres anything else we can clarify for you.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 22955423
  
  I am rejecting this response because:
  You need to issue a full refund 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/19/2025

  We are really sorry, but a refund will not be possible at this time. if you have any other concerns, please feel free to reach out. 

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 22955423
  
  I am rejecting this response because you need to issue the refund . Unprofessional :
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/6/2025 I purchased 2 pr of glasses (2 for 1) and 2 pr of contacts. As of 2/13/2025, I have to receive 1 pr of the glasses. I have made several calls and multiple visits to the store. I have been told over and over that my glasses are either in process or they have been sent to another lab. I have gotten 2 emails saying my order is complete only to go and not have my second pr of glasses available. That happened again today. I asked *****, the manager for a refund as I have not gotten my glasses - he was willing to do a store credit for the second pr. I DO NOT WANT A STORE CREDIT, I WANT A CREDIT TO MY CREDIT CARD. Why would I EVER think I would get my order??I'm done, I would like a credit to my credit card. I am walking away from this mess, never to return.

  Business Response

  Date: 02/17/2025

  We sincerely apologize for the frustration and inconvenience youve experienced with your order. We understand how disappointing it is to wait for something youve already paid for, especially after multiple visits and calls.
  Please know that we take your concerns seriously and are reviewing the situation to ensure the right resolution. We acknowledge your request for a refund to your credit card and will follow up with you directly to address this matter as quickly as possible.
  Thank you for bringing this to our attention, and again, we truly regret the experience youve had.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22938335
  
  I am rejecting this response because: While I appreciate Stanton saying they will look into the matter, there has been no resolution to my case.  Therefore, I request it be left open.  
  I have also filed with my **************** Platinum card as well for resolution.  
  as of 2/18, I have not received my second pair of glasses.  Thank You.  
  
  Sincerely, 
  
  **** ******

  Business Response

  Date: 02/21/2025

  Weve received confirmation that you initiated a dispute with ****************. While we tried to reach out to discuss a resolution, we werent able to connect with you. To ensure a smooth process, we will be submitting the necessary documents to ****************, confirming that we will not dispute the chargeback so your refund can be processed accordingly. Please dont hesitate to reach out if you have any further questions or concerns.

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, As long as a CREDIT TO MY **************** is made, per my request - I am satisfied with this resolution - It is now February 25th and I have not received my second pair of glasses.  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction- 8/31/2024 1st trip- had my eye appointment and picked out a pair glasses and order them. 9-15-24, went to pick up glasses. I was off work so I didnt need the use of them until I tried them on to realize the prescription was completely incorrect. Took them back, they kept my glasses and when I went to pick them up for the second time, the prescription was incorrect. Took them to different Stanton optical in ********** off of ***********. They said the prescription was not correct and that they would send them to get the correct prescription. I explained to them I was returning back to work on January 9, 2025 and I needed them before that. I called them January 6, they told me that one of the lenses was broke and they had to re-order a new one. I have called customer service multiple times and Im getting nothing but the runaround. They keep giving me excuses, they do not call back. I want a refund. This company is not legit, they play games, they owe me money and I never received the product. This is stealing. I have called them over and over to tell them I want to refund and I get nothing but games.

  Business Response

  Date: 02/10/2025

  We sincerely apologize for the frustrating experience you've had with your glasses. We understand how important it is to have the correct prescription, especially as you prepared to return to work. Thank you for feedback, we take your concerns seriously and will be reviewing your case to ensure it is properly addressed.

  Customer Answer

  Date: 02/11/2025

  This business has been saying the same thing over and over to me. It is the same responses Ive been seen in reviews and complaints. They have been giving me the runaround, theyre not gonna resolve this. I have been trying to get a refund for months and I get nothing, but Ill talk to this person, will forward it over to my manager, Will escalate this. Nothing has been done. I have called customer service multiple times and they say theyll call back but they never do. I want a refund and I want it now because this is months of dealing with this and it is unacceptable. This company is not legit, they play games and they sit there and tell you that theyll look into it and take care of it but they dont do anything. I need to know how I can get my money back because Im dont care about the glasses anymore. Ive already had to go somewhere else. They have stolen from me and they owe me my money back.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22919419
  
  I am rejecting this response because: This business has been saying the same thing over and over to me. It is the same responses Ive been seen in reviews and complaints. They have been giving me the runaround, theyre not gonna resolve this. I have been trying to get a refund for months and I get nothing, but Ill talk to this person, will forward it over to my manager, Will escalate this. Nothing has been done. I have called customer service multiple times and they say theyll call back but they never do. I want a refund and I want it now because this is months of dealing with this and it is unacceptable. This company is not legit, they play games and they sit there and tell you that theyll look into it and take care of it but they dont do anything. I need to know how I can get my money back because Im dont care about the glasses anymore. Ive already had to go somewhere else. They have stolen from me and they owe me my money back.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/15/2025

  We wanted to inform you that your refund of $320 was processed on February 11th. The time it takes for the funds to reflect in your account will depend on your banks processing time. We recommend reaching out to your bank for more details on when the refund will be available.
  If you have any further questions, feel free to reach out. please refer to doc. attached. 

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got and eye exam and two pairs of glasses for ***** they tried to charge me almost $300 I told them I came for the ***** promotion, reluctantly they changed the price then tried the same thing with the frames even though I chose the color group instructed, told me they were almost $100 more. Got through all that paid for my glasses and got them put them on and I cant see out of them I was told that was normal to wear them and I should see a difference so I did I wore them till I was seeing double with huge headaches my eyes actually cramped felt like told them and they said it was cause I couldnt get the correct prescription w the promotion but these lenses should be fine for me I was dumbfounded I asked for my money back and they will not refund my money even though the promotion clearly states a money back guarantee and on top of all that I was never even given the prescription lenses I needed I was given whatever I guess and it cause me some pain for sure so not sure why I would pay anything to these people or why I would continue to go back and argue with them and let them continue to cause me pain and maybe even health problems or accidents the manager is rude and dismissive and I dont want any further contact from Stanton optical at all and even calling the customer service numbers I get the run around they tell me to wait 48 hours every time called and never give a call back or anything

  Business Response

  Date: 02/11/2025

  We understand your concerns regarding pricing, prescription accuracy, and the discomfort you've experienced with your glasses. Our team is committed to addressing these issues, and wed like the opportunity to review your case further to find a resolution.
  If youre open to it, wed appreciate the chance to work with you directly to ensure that your concerns are properly addressed. One of our team members will reach out to you soon. 

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/15/2025 i purchase two pairs of glasses only to receive one pair, it's been three weeks and still haven't receive my second pair. I tried calling them but they keep saying call back next week.ive paid $775.14 for both glasses and exam

  Business Response

  Date: 02/11/2025

   We understand how important it is to receive your eyewear in a timely manner, and we regret that your experience has not met expectations.
  Our team is looking into this matter to ensure that your order is fulfilled as soon as possible. We appreciate your patience and would like to provide you with an update as soon as we have more information
  

  Business Response

  Date: 02/14/2025

  Hello, we have received an update regarding your glasses, we should have your Glasses by this coming Monday February 17th. Please let us know if more information is needed. 

  Business Response

  Date: 02/18/2025

  We are very pleased that the glasses were delivered, if further information is needed, please let us know. We'll be happy to help. 

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******