Business Profile

Optical Goods

Stanton Optical

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Important information

Customer Complaint:
This Review only reflects complaint activity for Stanton Optical locations that are corporate owned.

Complaints

This profile includes complaints for Stanton Optical's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

370 total complaints in the last 3 years.
145 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made appointment for same day exam and glasses on Jan 25, 2025. I needed an updated Rx that would help with night driving. I was driving every night after work to see my husband in the hospital. The first night I used the glasses it was awful. I couldn't even read the road signs. I ended up using my old glasses to get there and drive home. I called the next day Jan 28, 2025 to complain and asked for a refund at that time. I tried over the week to see if there was improvement but it was a waste of time. I returned the glasses on Feb 1, 2025, and was told my refund had been approved upon return of the glasses. I have called customer service 3 times without satisfaction. I have called the store 4 times getting the runaround that it is being processed. Then the next time I call, I'm told someone will call me back. I just want my refund! 2 months later, still nothing, meanwhile my husband has passed away. I need my money back!!
Business Response
Date: 04/03/2025
Were truly sorry to hear about your experience, and especially for your loss. Please accept our deepest condolences. We apologize for the delay and any added stress this situation has caused during such a difficult time. We understand how important this refund is to you and will prioritize reviewing your case and following up promptly to ensure its resolved as quickly as possible.
Customer Answer
Date: 04/04/2025

Complaint: 23141457

I am rejecting this response because: I want absolute assurance that i will receive refund.

Sincerely,

***** *******
Business Response
Date: 04/11/2025
Weve spoken with you directly and understand that, while a partial refund was initially processed based on your preference to keep the glasses, youve now decided to return them and proceed with a full refund. We respect your decision and will move forward accordingly to complete the remaining refund.
Customer Answer
Date: 04/17/2025
I would like to know how the refund is being processed, back to original form of payment or some other method?
I have not received a refund as of today.
Thank you.
***** *******
Customer Answer
Date: 04/18/2025

Complaint: 23141457

I am rejecting this response because:
I would like to know how the refund is being processed, back to original form of payment or some other method?
I have not received a refund as of today.
Thank you.
***** *******

Sincerely,

***** *******
Business Response
Date: 04/19/2025
We have issued a refund for $100 to the original payment method, and we are working on the remaining amount, initially there was an agreement of a partial refund and keeping part of the order and this why there was a little delay, however, we are working to address the concern as soon as possible.
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Stanton Optical around August 5th 2024, i did the free eye exam and got 2 frames. i spent $342.93 thinking id spend $79 or close to $150.. i wasnt spoken to about pricing but whatever. my glasses took more than 2 weeks to arrive, i try them on and theyre the wrong prescription. i made a follow up appointment to redo them in november, another free eye exam and they sent my glasses back. 2 more weeks and i get them, only one pair is at the store. that pair was my correct prescription (the previous eye doctor didnt do it right) but the other pair was no where to found. they said theyd text me. ***** days go by AGAIN, i go to the store to pick up my glasses and to my surprise.. WRONG AGAIN! its about to be december at this point and i ask them to please find my correct prescription because i paid over $300 for two glasses. fast forward, i wait some more. i was very clear on what was wrong and when i go again in January, HE ORDERED THE WRONG GLASSES AND PRESCRIPTION. i was very patient but i was so upset i took the glasses and left. he didnt seem to care. i keep contacting customer service and they are NO help, always redirecting me to the store. i want a REFUND. im not longer patient nor do i want to be. this is the stanton optical in **********************************************. the worst customer service from who seems to be the manager, he is rude and sassy and only cares about money. ive read reviews about him on their website after countless visits and its all true. i just wanted glasses because i need them to drive at night but this has been the worst experience ever. now im stuck with 2 pairs of glasses that are useless and $300+ less that i couldve taken elsewhere and had a better experience. i am truly disappointed and feel my time and money has been wasted. the last pair of glasses that were wrong after being remade for the millionth time i received in March 2025.
Business Response
Date: 03/29/2025
We sincerely apologize for the frustration and inconvenience you have experienced throughout this process. This is not the experience we want for our customers, and we understand how disappointing this situation has been for you.
We appreciate your patience and the time youve spent trying to resolve this. We will be reaching out to you shortly to discuss the next steps and work toward a resolution. Please know that your feedback is important to us, and we take these matters seriously.
Thank you for bringing this to our attention. We will be in touch soon.
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled an appointment on 3/23/2025 at 2 PM at the ************************************************ location. I asked to repair my glasses when first signed in and was told it was a 20 fee and it would take up to 48 hours. Immediate said there is a better deal at *******, and Ill go there instead. I've been doing my eye exams at ****** Optical for over 5 years and never have I once been told I have to have a slight astigmatism corrected. This particular visit, I did I waited almost 10 minutes for the technician to start to perform the eye exam without any explanation. Once the exam was complete, the technician said I had an astigmatism, and the contacts would be $225 instead of the $149. I promptly to the technician I wasn't interested in correcting the astigmatism, I only wanted the prescription for multifocal contact lenses and eye glasses. I indicated, that I would not pay the extra $75 for something I did not want or need. She said the doctor would decide that, or I could leave now! She tried to get me to agree to the astigmatism. I asked to speak to the optometrist, and was told "it doesn't work like that, the optometrist is not present and can not be reached. I can set up an appointment for April 2, 2025, I was then asked to leave. It was at that point I told them that they were full of SH*T. The tech was EXTREMLY UNPROFESSIONAL AND SHOULD BE TERMINATED IMEDIATELY!
Business Response
Date: 03/29/2025
We sincerely apologize for the experience you had during your visit. Providing clear communication and professional service is our priority, and we regret that we did not meet your expectations this time.
We take your concerns seriously and will be reaching out soon to discuss this matter further and find a resolution. Please know that we appreciate your feedback and the time youve spent with us over the years.
Customer Answer
Date: 04/01/2025

Complaint: 23107314

I am rejecting this response because:

Sincerely,

******* ********
Customer Answer
Date: 04/01/2025
No one has contacted me.
Business Response
Date: 04/01/2025
Were sorry to hear about your experience and understand your frustration. Providing clear communication and professional service is important to us, and we regret that we did not meet your expectations. We appreciate your feedback and will be reaching out to address your concerns directly.
Customer Answer
Date: 04/14/2025

Complaint: 23107314

I am rejecting this response because: No one has contacted me

Sincerely,

******* ********
Business Response
Date: 04/19/2025
We deeply apologize for the late response, one of our team members will reach out soon. We appreciate your patience.
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The glasses I purchased from My Eyelab, now Stanton Optical, which were held together with tape and glue, and strapped to my head with rubberbands because they would no longer stay on my head any other way, gave up the ghost in October 2024. The coatings they put on the lenses despite my protest, started coming off in such that the lenses were becoming progressively cloudier, and I can no longer see through them even if by some miracle I could get the frames to stay on my head. All told, I paid over $950 to Stanton Optical for these glasses, which is the most I've ever paid for a pair of glasses in my entire life, and they are the worst glasses I've ever owned in the 30+ years I've needed to wear *******'s worth mentioning that the aforementioned glasses were the second of an identical pair I originally purchased in August of 2022 that fell apart in a similar fashion. Stanton Optical was gracious enough to replace the first pair for another $150 out of pocket, but sadly, they too fell apart as rapidly as the originals. I'm filing this complaint because I forked over nearly a thousand dollars to Stanton Optical for glasses that were so poor in quality that in both cases, they broke inside of a few weeks of owning them. I was able to hobble along with super glue and tape for a period of time with each pair, but I shouldn't have needed to do that. And, despite my insistence that they not put coatings on the lenses, they did so anyway, which also contributed to their quick degradation.I've worn glasses since I was in grade school, and my eye sight is bad enough that I absolutely cannot navigate the world without them, so I cannot stress enough that I take very good care of my eyewear and this is not a case of me failing to properly care for them. I want Stanton Optical to make this right by refunding my money spent on their poor product and service. Pictures of glasses in current state are attached.
Business Response
Date: 03/21/2025
We sincerely apologize for the frustration and disappointment you have experienced with your eyewear. We understand how important it is to have durable, high-quality glasses, and we regret that this has not been your experience. We would like the opportunity to review your concerns further and work toward a resolution. A member of our team will be reaching out as soon as possible.
Customer Answer
Date: 04/08/2025

Complaint: 23096586

I am rejecting this response because:

I would like to be able to see that this is fulfilled. Unfortunately I've not been able to schedule a time that is mutually convenient to resolve this matter in person, as it seems the case will be. The representative of the business has offered to make it up to me with product and services, of which I am skeptical but willing to hear them out. I simply need more time to actually schedule and arrange for my own transportation to go.

I'm not currently certain that I will be able to accept products and services, since I do not have faith and confidence in the same of them. I would really just like a refund, and the person who reached out said they were unable to provide that, but I think that was an issue of being enabled to do so in the first place, which he was not. In the interest of mutual compromise, I'm exploring the options provided.

It's possible that in the not distant future we can have this resolved. I will hear out their representative in person first. I expect that we can revisit this in two weeks.

Thank you for your time and attention to this matter and kindest regards.

Sincerely,

***** *******
Business Response
Date: 04/28/2025
Mr. *******,
We appreciate your openness to working with us towards a solution. We understand it has been difficult to accommodate a visit and we are looking forward to seeing you. Please feel free to visit us at your best convenience.

Thank you
Business Response
Date: 05/08/2025
We are pleased that with your visit we were able to get to a resolution, as company we are glad to help, if more information is needed, please feel free to reach out.
Customer Answer
Date: 05/14/2025
I met with their representative in their store who was very kind, courteous and as accommodating as his supervisors allowed. It's clear that he was tasked with resolving this complaint without providing refund, and that he was given wide authority within a narrow scope to do so. I didn't really need another pair of glasses having just gotten a new scrip in January; I did need contacts or a refund, however, neither of those were options for me here. The complaints I have about the process stand, in that, they perform tele-medicine in the store, they make you sign contracts that are non-negotiable, and the exam is not performed by a doctor, it's performed by a "doctor's technician". Presuming that the technician is able to accurately provide results for eye examination then that is okay, however this remains to be seen. I lament that it seems to be the manner in which the company does business as a whole that is the problem, yet it does seem to be an ******* effort to make it right in this case.

I don't wish to reject their resolution at this time, but I also don't find it fully resolved. I understand that time is of the essence in most cases, and so I look forward to the delivery of the glasses which have been promised, and I maintain caution that they will be better or more durable in any way than the last pair, but at least their customer service has improved greatly
Customer Answer
Date: 05/16/2025

Complaint: 23096586

I am rejecting this response because:
The glasses offered as replacement suffer from the same issues that the original glasses they provided did suffer: incorrect prescription and poor fitment.

While great care was taken when I first came in to have another eye test done and to select new frames, no one took time upon delivery to ensure they were fitted on my face correctly nor to ensure that the scrip was correct in the lenses. The scrip is not correct--I cannot see well even to type this message--and the fitment is poor, but I gather they are not trained in store on how to fit frames because if they were, as an optician does, they would always do it.

Because their replacement does not serve me--as I type this I must put my glasses on the tip of my nose tilt my head back as if I were taking a pill in order to attempt to read my monitor--I cannot accept their resolution at this time.
Sincerely,

***** *******
Business Response
Date: 05/19/2025
Were truly sorry that the replacement glasses did not resolve the issues with your prescription or fit. Its important to us that every patient leaves with eyewear that meets their needs and provides clear, comfortable visionand its clear that we fell short in your case. Please allow us to connect you with a store representative trained to properly assess your prescription and fit, or explore any other appropriate resolution that may help restore your confidence in our service.
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Came to get glasses on 3/7/25 got a text message that my glasses were there .. 3/20/25 they were not there probably lost in mail tell me they can re order them they will take 2-3 weeks have not waited more than a week for a prescription glasses ever in my life I wanted my refund and they tell me they can do it but it will take 4 weeks for me to get it since its a corporate check and I paid cash out of my pockets unacceptable and unprofessional
Business Response
Date: 03/21/2025
We sincerely apologize for the inconvenience and frustration youve experienced. We understand how important it is to receive your glasses in a timely manner, and we regret the delay. We are working to resolve this issue as quickly as possible, and a member of our team will be reaching out to discuss the next steps. Thank you for bringing this to our attention.
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in December to get a check up and glasses because I need it on really bad the ones I have are falling apart I have took them back three times still have not gotten what I was promised to have I still can't see out of the glasses still can't use the glasses that I paid for the last time I sent them off it's been almost 2 weeks and they still haven't come back yet this is getting very very upsetting with me I think that I should be given a full refund plus my glasses or they could keep the glasses and give me a full refund because like I said this is the third time I've had to send them back and this is getting very frustrating I need glasses I need to see I can't keep waiting and waiting and waiting like I said it's been since December it's almost April and I still have no glasses
Business Response
Date: 03/18/2025
Were sorry to hear about your experience. We understand how frustrating this has been, and we sincerely apologize for the delay and inconvenience. Your satisfaction is important to us, and we want to make this right. A member of our team will be reaching out to you soon to assist in resolving this matter. Thank you for your patience, and we appreciate the opportunity to make things right.
Customer Answer
Date: 03/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Business Response
Date: 03/20/2025
We thank you for the opportunity to talk and got to a common agreement. We will be processing a partial refund and keeping both pairs of remade glasses. If more assistance is needed, please feel free to reach out.
Business Response
Date: 04/03/2025
We apologize for the issues experienced; we have issued a Corporate Check on a rush delivery. Once we have a Tracking number, we will share it with you.
Business Response
Date: 04/11/2025
Hello Mrs. ****** we are glad to confirm the refund check finally arrived, please don't hesitate to reach out if more assistance is needed.

Customer Answer
Date: 04/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/1/25 I went to Stanton Optical. I took my frame cost $293.00 I purchase from lens craft to have Transition lens install. A copy of the order was written up, and the cost was $***.29 that I paid on 3/1/25 i went to pick them up. Ms. ******* ******, manager ask me to sign my name and date of pick up. I refuse to sign until I see my frame and lens that were paid for. She got them and ask me to try them on. I said my frame are out of line can't see this. She attempted to adjust them many times and was unsuccessful. She said she was not going t o be respondable if they break.I decided to ask for my refund for #***.29 which we agree on.On 3/15/25 i went back to Ms. ******* and show her a frame I purchase on 3/1/25 from them .I told her I would like to pay the $***.29 again to have the same order of lens install in the frame I got from them on 3/1/25.We agree, after writing the order up she came up with about $400.00.I said to her we agree I would pay the same cost of $***.29 you refunded me.she said their is a 20% referal we are not able to the order. I gave her the name of the referal and about age of referal. She found his name and about age but she wanted his number. I explain to her I show you how much my frame cost$293.00and they are out of line you refuse to try anymore unless I drop the reresponsibility damages.She gave me coporate number and ask me to speak with them.I call and explain. I am enclosing a copy of order for lens on 3/1/25 also a copy of frame purchase on 3/1/25 on p. 3 and copy of refund on 3/14/25 on p. 2 .page 4 is more purchases of lens I had done.I offer Ms. ******* the opportunity to use they frame I purchase I am willing to pay $***.29. I would never pay that much if my frame was out of line during testing for lens.I want to stay with the agreement we agree upon when came back with they frame for$***.29
Business Response
Date: 03/17/2025
We sincerely apologize for the experience youve had, and we appreciate you bringing this to our attention. Our team will be reaching out to you soon to address your concerns and work toward a resolution. Thank you for your patience.
Customer Answer
Date: 03/19/2025

Complaint: 23077802

I am rejecting this response because:I receive a call from phone
Stanton on 3/18/25 .I did not get to speak with
Any one.I call the number back but The answe
R machine allow only a
ext..number. some one need to recall me or gmail at *******************. I would perfer a phone call at ************ Thank you.
.
**** *****
Business Response
Date: 03/20/2025
It great that we were able to come to a resolution, we ordered the lenses and provided you with all necessary information. If more assistance is needed, please let us.
Customer Answer
Date: 03/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:03/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an appointment to receive a new eye exam. The gentleman, *****, that was doing the exam told me that there was something major wrong with my eyes and I needed to go see an actual eye doctor. He sent me to *******************. Told me to come back with the script and I could get the glasses I wanted. Come to find out, there is nothing seriously wrong with my eyes, my right eye is lazy. The optometrist told me I could only use readers if I wanted, that bifocals/progressives were not necessary, but he supplied a script for both and told me to decide. I took it into Stanton. I told ***** to just order the readers. Once they came in, I could not see at all out of them, he ordered me only the long distance script. That was his mistake. The ladies reordered the glasses and had them made to be only readers. But when I tried them on, my eyes were crossing, and I could not see. They had them remade again to be progressives. I picked them up 2 weeks ago. When I tried them on, they felt strange, but better. I was told it takes a while to get used to a new prescription. I asked about their return policy, and was told THAT DAY that I had 30 days to return them. Satisfaction guaranteed. After trying my hardest to make them work, I decided they were not going to work out, not only because the script, but because the lenses rested on my face and my makeup was constantly smudging them. I came in to return them today (within the window) and the girl I gave them to said I could only work with *********, and she would have her call me. I received a message from ********* stating that it's been 30 days since the glasses. First came in, and I'm outside of the window, and that the script was from ******************* and that it's not their problem. They would not be issuing a refund. I would've kept them as readers but they do not fit my face correctly. I told them that when I returned them. They ordered the wrong script to begin with, but that's when my 30 day timer began...
Business Response
Date: 03/18/2025
We sincerely apologize for the frustration and inconvenience youve experienced. We understand how concerning it must have been to receive unexpected information about your vision during your exam. Our goal is always to ensure that our patients receive the best care and guidance, and we regret any miscommunication regarding your diagnosis and prescription. Your satisfaction is our priority, and we would like to further review your concerns. A member of our team will be reaching out to assist in finding a resolution. Thank you for bringing this to our attention.
Customer Answer
Date: 03/19/2025
I got a call last night from *****, the regional manager. She was delightful and seemed genuinely concerned for my situation. She is working on a generous solution to fix the problem and make it right. I should know more in a few days if the issue is actually going to be resolved. As long as they follow through with what was promised to me last night, then I will be satisfied and taken care of. I appreciate ******* professionalism and efforts in educating me about my script and how my eyes work. This is the first time someone has taken the time to really help me.
Customer Answer
Date: 03/19/2025

Complaint: 23071713

I am rejecting this response because: I got a call last night from *****, the regional manager. She was delightful and seemed genuinely concerned for my situation. She is working on a generous solution to fix the problem and make it right. I should know more in a few days if the issue is actually going to be resolved. As long as they follow through with what was promised to me last night, then I will be satisfied and taken care of. I appreciate ******* professionalism and efforts in educating me about my script and how my eyes work. This is the first time someone has taken the time to really help me.

Sincerely,

******** ********
Business Response
Date: 03/20/2025
We have spoken with you and are working on a solution. Since your eye doctor mentioned that you may not need a prescription in your right eye, we will be reaching out to them for a recommendation. If thats the case, well just need them to rewrite the prescription.
Were also going to try a few troubleshooting steps to make sure you get the best possible outcome. Let us know if you have any questions.
Customer Answer
Date: 03/21/2025
I have met with ***** at the store and we picked out some frames- she is working to get me some lenses to try out. If everything that is promised pans out, this will be resolved. I'm hesitant to say it's resolved until I have either a pair of glasses, or my money back. But it appears that they're doing all they can to help me. I am happy with the progress.
Customer Answer
Date: 03/24/2025

Complaint: 23071713

I am rejecting this response because: I have met with ***** at the store and we picked out some frames- she is working to get me some lenses to try out. If everything that is promised pans out, this will be resolved. I'm hesitant to say it's resolved until I have either a pair of glasses, or my money back. But it appears that they're doing all they can to help me. I am happy with the progress.

Sincerely,

******** ********
Business Response
Date: 04/03/2025
We are glad that you picked up your glasses and they worked perfectly fine for you, please let us know if more information or assistance is needed.
Customer Answer
Date: 04/04/2025
Stanton has resolved the issue- my glasses have been ordered, and now I am just waiting on them to come in. ***** and ***** have been very kind- adding upgrades to my glasses to make sure I am happy. I really appreciate their effort with the matter.
Customer Answer
Date: 04/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I left another note stating that I still have not received the glasses, but feel very thankful that they have done a lot to try to resolve the issue. I am confident this pair that comes in will be great.

Sincerely,

******** ********
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I provided Stanton Optical with my vision insurance, which covers my exam for $10. However, at the end of my exam, they tried to charge me $69. I pointed out that my insurance should only require me to pay $10. After speaking with the manager, they adjusted the charge to the correct amount. It seems they may be overcharging individuals who assume their exam costs $69 even with insurance, which is a serious mistake and an unethical practice by the company.This happen at the ******, Ca location on March 14, 2025
Business Response
Date: 03/17/2025
We sincerely apologize for any confusion and frustration you experienced during your visit. Ensuring transparency in pricing and properly applying insurance benefits is extremely important to us, and we regret that this was not handled correctly from the start.
We appreciate you bringing this to our attention, and we will be looking into this further. A member of our team will be reaching out to you as soon as possible.
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in for a eye exam I order 2 pair of glasses. When I received them they were too strong. Did another eye exam totally different reading. Had to reorder glasses this is a month later. Only 1 pair was ordered not two. No one can tell me why so I canceled the order. I have been waiting for my refund for over a week. When I call all I get is a answering service I can't talk to anyone in accounting. When I ask about my refund I am told they will let corporate know . I hear nothing from them and still no refund which was suppose to go back on my debit card. They said it will take 3 to 5 business days. Well it has been past the 5 business days and no one seems to be able to tell me why. I am just told they will pass this along.
Business Response
Date: 03/14/2025
We sincerely apologize for the frustration and inconvenience youve experienced with your order and refund process. We understand how disappointing this situation has been, and we truly regret any miscommunication or delays. Please know that we take your concerns seriously, and we appreciate your patience while we work on a resolution. If there is anything else we can do to assist you in the meantime, please let us know. We will contact you as soon as possible.
Customer Answer
Date: 03/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******

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Stanton Optical is NOT a BBB Accredited Business.