Complaints

This profile includes complaints for Stanton Optical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stanton Optical

  1615 S Congress Ave Ste 105 Delray Beach, FL 33445-6326

• 

  Stanton Optical

  1990 N Military Trl STE A West Palm Beach, FL 33409-4501

• 

  Stanton Optical

  13529 Beach Blvd Ste 102-103 Jacksonville, FL 32224-0288

• 

  Stanton Optical

  3321 SW Archer Rd Gainesville, FL 32608-1745

• 

  Stanton Optical

  6868 Abercorn St Savannah, GA 31405-5835

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Stanton Optical, LLC, Daniel Stanton, Now Optics *************, Date: September 8, 2025 Subject: Demand for Return of Personal Property and Resolution of Service Dispute This letter serves as a formal demand for the immediate return of my personal property and a resolution to a dispute concerning my February 2025 eye exam and eyewear purchase.On February 1, 2025, I purchased two pairs of frames and lenses and provided a 3rd frame, Rayban Meta Wayfarer, to be fitted with new lenses. The total amount paid for these services and products was in excess of $1,000.I received multiple notifications indicating the order was ready for pickup. However, during each of my visits, the ******* frames were not available for collection and were not returned to me. I have since been in communication with the store manager at the *********, ** location, who assured me of their assistance in recovering my property. Despite these assurances and repeated follow-ups, my frames have not been returned.The failure to return my property constitutes a loss of goods for which I have already paid for services. Given the circumstances and the extended period of time that has passed without a resolution, I consider the unreturned frames and lenses to be a form of theft of personal property. I possess documentation, including a receipt for the transaction, text messages from the store manager acknowledging the issue, and an email confirming the order was ready for pickup.I am requesting the immediate return of my ******* frames with the prescription lenses as paid for without further delay. If a satisfactory resolution is not reached within ten (10) business days from the date of this letter, I will be compelled to explore all available legal remedies to recover my property and seek compensation for my loss. I trust your company will make this whole. Thanking you in advance for your prompt attention to this matter.******* **** ************ Mobile ************ - Alternate

  Business Response

  Date: 09/10/2025

  Thank you for bringing this matter to our attention. After reviewing your case, we went ahead and submitted a refund in the amount of $1,032.00.
  Please find a copy of the refund receipt attached for your records.
  We sincerely apologize for the inconvenience and frustration this situation has caused, and we appreciate your patience as we worked to resolve it.

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pair of glasses back in 12/19/24. When I placed the order, they wanted my ******** and supplemental insurance cards. I told them my ******** plan doesn't cove glasses. They said that's okay, it required for your "discount". I was charged $74.48, 12/19/24 and $596.21, 12/22/24. The only two receipts I have are dated 2/22/25, one for $7738 and stating my total savings (my discount?) was $612.92 the second receipt was for $241.23 stating a savings (discount again?) of $595.94. The glasses took months to get. When they arrived Stanton Optical called me and I went to their store. After 20 minutes it was determined the prescription was wrong. Three weeks later I returned for the revised prescription glasses. I was totally unable to read at all. The young lady who was their optical specialist told me to wear them for a while, and I would get use to them. I DID NOT. I returned again and their specialist told me "The problem is, you don't know how to use bifocals/progressives" She then lectured me for 20 minutes on how to see with bifocals. I didn't lose my temper, but I was wearing bifocals 30 years before she was born! She said, just try them a bit longer "using her instructions on usage" and it would be fine. I returned a week later and told her these were totally unacceptable. She informed me it was too late to return them; it was past their return date. I now have two pieces of worthless plastic that instead of the two pair for $89.00 incl. exam, that I went in for cost me almost $1000.00! Im 70 years old and on a fixed income. The manager was an idiot and their 20-year-old "Ophthalmologist " needs to go back to school. I know four other individuals who also had the same experience at this Stanton Optical store. I was charged four times on my credit card, totaling $989.30. I would have filed this sooner, but its hard to do when you cant read. Fortunately, my grandson stopped by and made some adjustments to my computer so I could file this complaint.

  Customer Answer

  Date: 09/08/2025

  The BBB listed my complaint as a "Repair issue". This was more like incompetence on the part of Stanton Optical and its' employees. I wish I would have read the reviews on Stanton Optical before I spent a large part of my SS check there!

   

  Business Response

  Date: 09/09/2025

  We are very sorry to hear about the difficulties you experienced with your recent purchase at our Stanton Optical location. We sincerely apologize for the frustration caused by the multiple charges, the prescription issues, and the lack of resolution you encountered during your visits.
  Your concerns regarding both the billing and the quality of your glasses are very serious to us. Please know that we are launching a full review of your account, including the charges applied and the prescription provided, to ensure we fully understand what happened and correct any errors.
  One of our representatives will be reaching out to you directly as soon as possible to discuss next steps and work toward a resolution that meets your needs.

  Customer Answer

  Date: 09/10/2025

  I received a call from an individual by the name of "Less Bubba" @ ************ w/ message on voice mail this past Tuesday. The message said he was a representative of Stanton Optical and would like to speak to me to resolve this issue. At first, I dismissed the call as Spam because the caller ID said, "Adobe Dream Homes". I checked the number several times to make sure it was accurate and returned the call today, 9-10-25 and left message to return my call. I guess this is Bubba's Day job?

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23849067
  
  I am rejecting this response because: I received a call from an individual by the name of "Less Bubba" @ ************ w/ message on voice mail this past Tuesday. The message said he was a representative of Stanton Optical and would like to speak to me to resolve this issue. At first, I dismissed the call as Spam because the caller ID said, "Adobe Dream Homes". I checked the number several times to make sure it was accurate and returned the call today, 9-10-25 and left message to return my call. I guess this is Bubba's Day job?
  
  Sincerely,
  
  ******* ***

  Customer Answer

  Date: 09/11/2025

  I received a call from **************** Dream Homes) of Stanton Optical on 9-10-25. Mr. ***** apologized for not having his phone with him when I tried to return his call. I tried to call him again today and received an automated message: "The individual at this number does not have their phone set up. Goodbye!" It sounds like Mr. ***** may have lost his phone and just got a replacement ?  I'll continue to try and communicate with him; But for how long does this continue?

  Customer Answer

  Date: 09/17/2025

  The issue with Stanton Optical has been settled, and Ive received a full refund. Thanks for your help in resolving this matter. ******* ***

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased contact lenses and eye exams. If I bought the contact lenses then the exam was free. When I went in to pick up my ordered contact lenses, I informed them that the contact lenses were uncomfortable and they suggested me coming in for an appointment to try out new contacts, like a re-fitting. I had already signed out the contacts but did not witness them cross out my name on the pickup clipboard. The employee withheld my contacts, but then back under the counter and scheduled my new appointment. I DID NOT take the lenses home. Due to work stress and mental health stresses, having a child, etc. I missed my appointment and didnt get in for a few months. Eventually I decided I would just go pick up my contacts and wear those, since I needed them and anything was better than nothing. When I tried to pick up my PRE PAID lenses, they could not find them. I spoke with management who could not help me. I filed a report with my bank, but the eye doctor Stanton optical provided proof that the transaction was authorized. So now I am out $160 and never received my contact lenses. They will not help me.

  Business Response

  Date: 09/08/2025

  We sincerely apologize for the frustration and inconvenience you have experienced. At Stanton Optical, it is always our priority to ensure that our patients receive the products and services they have paid for, and we regret that this was not your experience.
  We take your concerns very seriously and will be conducting a full review of your purchase, the status of your contact lenses order, and the follow-up process regarding your appointment. One of our representatives will be reaching out to you directly as soon as possible to investigate and work toward a resolution.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2025 I called Stanton optical ************ which contact information I was giving from my insurance app for an eye exam when I I ask if they took my insurance and the receptionist or the person who took the call said yes I asked if I couldve gotten anappointment same day she said yes, and I also asked if they were able to verify my insurance over the phone. The person who was helping me said no due to Lawes . I would have to be there in person. I made myway to the office and when I was checking in, no one asked if I was using insurance or anything I was just told to check in. followed the protocols and choose some frames when we got done and I went to the desk I guess the associate who assisted me ******* assumed that I was a cash patient when he started to show me prices I had let him know that I will be using insurance. I pulledup my insurance card and I showed it to him and he said I have to pay $79 for my visit however this was strange as my insurance covers my vision exams and I would have a co-pay of $10 which I explained, and he let me know that is not the case because they do not accept my insurance. I called my insurance to confirm, and they told me at the beginning that theydid accept theyre supposed to bill spectera based on on a doctor called *******, and after they spoke to the insurance and confirmed there was not a doctor *******, there which should havebeen given that information and insurance should have been checked from the beginning of the appointment I was told that I signed a paper agreeing to pay $79 which means that they are charging people regardless of insurance or not $79 eye exams that is stealing.

  Business Response

  Date: 09/06/2025

  We sincerely apologize for the experience you had during your recent visit to our ************ location. We understand how frustrating it must have been to receive conflicting information about your insurance coverage and payment responsibility, and we regret the confusion and inconvenience this caused.
  Please know that we take matters regarding insurance verification and billing very seriously. We are currently investigating the details of your visit to better understand what went wrong and to ensure that proper procedures are followed moving forward.
  One of our representatives will be reaching out to you directly as soon as possible to review your account, clarify your benefits, and work with you toward a resolution.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2025 at 3-5pm eastern, I went to Stanton Optical on ***********************************************************************************************************************. I had requested an eye exam with a doctor. Presented my insurance documents to the technician, she verified the information and began the eye examination.After the initial testing we moved to the examination room, this is when the employee advised me that my test would be administered by and ARTIFICIAL INTELLIGENCE assistant and reviewed by a doctor. Throughout the examination, the device could not understand me, the technician often had to speak for me. I advised her mid examination that I am not comfortable with the method of examination, she continued regardless. The examination yielded results inconsistent with the entire history of eye exams. I requested an explanation of the results, none were provided. I requested a doctor to speak to, none was available to me at that time. I was advised to visit another location 30 minutes away 4 days later to speak to a doctor.I requested the test to be done over, this request was rejected.I have since received no correspondence from a medical doctor, neither by email, phone call nor in person.Artificial intelligence has no place administering medical advice. As a paying customer, I should have been advised prior to the appointment that no doctor was on staff and I should have an option to discuss my results after the ** examination with a ********* insurance was billed for a medical professional and I did not see one. I have yet to receive optical care from a optical professional.

  Business Response

  Date: 09/06/2025

  We sincerely apologize for the experience you described at our *************** location. The concerns you raised regarding the examination process and lack of communication are very serious, and we regret that your visit did not meet the level of care and professionalism that we are committed to providing.
  Please be assured that we are actively investigating this matter to better understand what occurred during your appointment. Additionally, one of our representatives will be reaching out to you directly as soon as possible to address your concerns, review your exam results, and ensure you receive the proper care and follow-up you deserve.
  Your feedback is extremely valuable, and we truly appreciate you bringing this to our attention so we can take corrective action.

• Initial Complaint

  Date:08/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Stanton Optical.On , 8/18/2025 I scheduled what I was told would be a same-day eye exam and new glasses appointment. At no point was I informed that the exam would be conducted virtually with a technician instead of an in-person doctor. This critical detail was never disclosed to me when I scheduled the appointment.During my visit, I was placed in a room for a virtual exam. Following this, I was sold two pairs of glasses under their advertised 2 for 1 promotion. I paid over $800 for these glasses.When I received them, the prescription was completely incorrect. I cannot see text clearly on a computer or read properly, despite having worn prescription glasses for many years. I immediately contacted the business to explain the problem, but there was no doctor available to address my concerns. Instead, a sales representative attempted to provide a medical explanation, which was inappropriate and unhelpful.Because Stanton Optical failed to provide a proper exam or working prescription, I now have to pay out-of-pocket for an appointment with my regular optometrist and purchase another set of glasses.I believe this was a misleading business practice, and I did not receive the service I paid for. I am requesting a full refund of $800.

  Business Response

  Date: 09/06/2025

  We truly apologize for the inconvenience youve experienced with your new glasses. We understand how important it is for you to have clear vision, especially for computer use.
  We wanted to reassure you that we are committed to resolving this for you. Our Sales Manager already explained that you are welcome to return for a recheck of your prescription, either virtually or with the doctor. If you prefer to have your own doctor perform the exam, you may simply bring us the updated prescription or email it to us and we will gladly remake your glasses at no additional cost.

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Stanton optical on 3/14/25 for a scheduled appointment for a contact lens exam and fitting. After 2+ hours of waiting and watching others be examined by optometrist my exam was done by someone else. I was given a RX that did not include my stigmatism which was surprising to say the least. Foolishly still ordered and purchased lenses. On 3/17 went to ER for extreme headache was told issue could possibly be linked to my new prescription. Confirmed wrong RX from optometrist 2 days later. Was informed I would receive my refund when their supplier could confirm the return of the contacts that I had not even received yet and am still waiting

  Business Response

  Date: 08/21/2025

  Ms. ********, 

  We are sorry to hear about your experience. All our prescriptions are reviewed and issued licensed specialists; we would have loved the opportunity to revise your prescription. In response to your request, we have issued a full refund for $149. We have sent to your email a copy of the receipt showing the refund, please allow 3-5 business days for it to reflect on your bank statement.  

  Thank you for your feedback.

   

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 80 dollars for a prescription I never received on 08/14/2025. I wish to be refund by the company immediately.

  Business Response

  Date: 08/15/2025

  Were sorry to hear about your experience. We have reviewed your concern and will be reaching out to you directly to confirm the details and ensure we resolve this promptly

  Business Response

  Date: 08/16/2025

  Were sorry to hear about your experience. We have reviewed your concern and will be reaching out to you directly to confirm the details and ensure we resolve this promptly.

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a pair of ************* frames to Stanton optical to have the lenses changed. I paid for the lenses in advance. This paymentoccurred at the end of June 2025. My frames have been lost and I am owed a refund for the lenses and the price of the frames. Every time I call the company they send me to a different department or tell me that I will receive a call back, but I do. The glasses were for my daughters 30th birthday, which is today. I need someone to contact me and process a refund.

  Business Response

  Date: 08/12/2025

  We sincerely apologize for the inconvenience and frustration this situation has caused, especially given the sentimental importance of the glasses for your daughters milestone birthday.
  We have escalated your case to our Regional Manager to investigate the status of the frames and the payment. This includes confirming the order history, locating the frames, and determining the appropriate refund request for both the lenses and the frames if they cannot be located.
  A member of our leadership team will contact you directly as soon as the review is complete to provide an update and discuss next steps. We appreciate your patience while we work to resolve this matter promptly.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23730440
  
  I am rejecting this response because: Stanton optical has had since the end of June to find my frames. They have been unable to find them and unwilling to reimburse me. I dont feel I should have to wait any longer for Stanton optical to do the right thing and reimburse me.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 08/21/2025

  Ms. ******

  Our store leadership team has reached out to you, and we have resolved with a refund of $ ******. We apologize for the inconvenience, and we thank you for your feedback. 

  Customer Answer

  Date: 08/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original date 06/16/2025inused my own frames, which was242.46 They came back so thick would not fit in frames.Did return they asked for more money to thin them out. Got them back same way again. He did a return and ordered different standard of glasses and another frame ****** they came back thicker when they were supposed to be polycarbonate, but we're not. Then they asked for another charge of *****. when I received the glasses I couldn't see out of them I took them to another office within the company and they confirmed they were made wrong.nut couldn't take them back to start over and I did. Paid for a whole nother pair so I am out of ******

  Business Response

  Date: 08/12/2025

  We appreciate you bringing this matter to our attention and regret to hear about the difficulties you have experienced. We understand your concerns regarding the thickness of the lenses, the additional charges, and the challenges with the prescription accuracy.
  At this time, we have escalated your case to our Regional Manager for review to ensure we fully understand the service history and identify an appropriate resolution. We want to make sure we are addressing both the quality and cost concerns you have raised.
  Once the Regional Manager has completed the review, a member of our team will reach out to you directly to discuss next steps and work toward a fair resolution.

  Business Response

  Date: 08/15/2025

  Hello there, were glad we were able to get to a resolution, we are refunding you $245.45. if you need additional information, please let us know. 

  Business Response

  Date: 08/16/2025

  Here you will find a copy of your receipt showing the refund, please allow from 3 to 5 business days (depending on your financial institution)  for the refund to be visible on your account. 

  Customer Answer

  Date: 08/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******