Complaints
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a recurring payment that I am not sure where it is coming from and would like to clarify and stop it. Last payment was done on 30 Nov 2022 for USD 4,99. The name registered is SEGPAY.COM *FLRT LLC ****** ISLA ******** for the credit card ending with *5813*I have no further information to track this to anything at this point.
Business Response
Date: 12/09/2022
Hello Sedef,
The charges that you are referencing are for the website **********.com. These charges are for buyer's as well as seller's and are monthly recurring at the rate of $4.99. With your permission I have canceled the membership and you will not see any additional charges. The access expires on 12/28/2022. In order to verify more details concerning your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you have any additional questions or need further assistance.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been charged every month since august $4.99 for something I never signed up for. I dont even know what this is. Its ******* FLRT LLC.Business Response
Date: 12/08/2022
Hello ******,
The transactions are for the website ************** and they are monthly recurring billing, these charges are subject to buyers as well as sellers. In order to verify more details concerning your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you consider this fraud, so that I can handle accordingly.
Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had transactions for 6 months coming out of my account. I have been charged $14.99 monthly since June 29th, 2022. I have no monthly subscriptions and am seeking a full refund for whatever these charges are. I am not authorizing anything monthly that I can find.Business Response
Date: 12/07/2022
Hello *****,
Unfortunately, I am unable to find a transaction in our system meeting that price point. Please provide me with the first 6 and last 4 numbers of the credit card being charged. You can also verify more details concerning your transaction by going to cs.segpay.com, there you will enter specific details to locate your account and any charges from the website. In order to assist you further, reply to this communication with the details needed to locate the charges.
Thank you,
*******
Segpay **************** ManagerCustomer Answer
Date: 12/07/2022
Complaint: 18535988
I am rejecting this response because:
It does not provide any specified information, nor a solution, nor a refund.my card info: **** ****, last four are 3551
Sincerely,
*********************Business Response
Date: 12/08/2022
Hi *****,
In order to provide a refund or any additional information I would need to locate the account that is billing. The first 6 digits and the last 4 digits of the credit card being charged will assist me with locating your charges. Please provide this information as soon as possible so that we can have this resolved.
Thank you,
*******
Segpay **************** ManagerCustomer Answer
Date: 12/08/2022
Complaint: 18535988
I am rejecting this response because:I already gave you that information in my previous response. If you would read my entire message you would see that I did provide that information. Go back and read it.
Sincerely,
*********************Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a payment taken out of my account of $4.99 yesterday (12/06/22) but I have not purchased or subscribed to anything relating to SEGPAY.Business Response
Date: 12/06/2022
Hello *******,
The transaction is for the website ************** and they are monthly recurring billing, these charges are subject to buyers as well as seller. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website.
Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got money taken out of my account on December 5th, for $6.92Business Response
Date: 12/06/2022
Hi *******,
The transaction you are referencing is for the website ************** and they are monthly recurring billing, these charges are subject to buyers as well as seller. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website.
Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been getting charges for **** for the past several months and have never even heard of this site and dont understand where it came from its ridiculous and very irritatingBusiness Response
Date: 12/06/2022
Hello ******,
Please provide me with additional details for your unwanted transactions. I was able to locate an account with your email address, but nothing else matches. Before I block this based on fraud I want to ensure that I am not adversely effecting someone else's account. Once you are blocked in our system for fraud you are no longer able to purchase with via any payment option or email account. If you could provide me with the first 6 digits and the last 4 digits of your credit card that is being charged. Let me know as soon as possible.
Thank you,
*******
Segpay **************** ManagerCustomer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Submit these numbers to segpay card number ****** 6061
Sincerely,
Haiden SInitial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Received A Charge Of **** From Segpay On 12/05/2022 & I Do Not Recall Subscribing To Anything Or Purchasing Anything So Im Not Sure Where This May **** Came FromBusiness Response
Date: 12/06/2022
Hello *****,
The transactions are for the website ************** and they are monthly recurring billing, these charges are subject to buyers as well as seller. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you consider this fraud, as I will need to escalate and block all of your information in our system.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:12/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a debit from one of my accounts for $40.00 from Flirt LLC, not sure what this is for. This is the only debit from this company. I would like help identifying what this charge is for and request for refund. Image attached.Business Response
Date: 12/06/2022
Hello ****,
This transaction is for the website **********.com and is a one-time charge. This was for either content, chat communication or special requests. In order to provide specific additional details or specific usage, I will need to request this from the webmaster. Would you like for me to request those details?
In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you need any additional information.
Thank you,
*******
Segpay **************** ManagerCustomer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:12/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've noticed a recurring charge of $4.99 from Segpay.com. I would like to know what I subscribed to for this charge to recur & would like it to be cancelled & refunded if possible. Most recent transaction was 12/4/22Business Response
Date: 12/06/2022
Hi *****,
The transactions are for the website **********.com and they are monthly recurring billing, these charges are subject to buyers as well as seller. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website.
Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.Thank you,
*******
Segpay **************** ManagerCustomer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged $4.99 in October and November and a pending transaction in December. Segpay.com I didnt sign up for anything off this website. I believe it is fraudBusiness Response
Date: 12/06/2022
Hello ****,
A refund in the amount of $14.97 was processed on 12/06/2022, there were three charges at $4.99 each. The funds should be available in your account within 5 to 7 business days. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. If you need any additional assistance, do not hesitate to reach out to me.
Thank you,
*******
Segpay **************** ManagerCustomer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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