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Business Profile

Credit Card Merchant Services

Segpay
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 162 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** transaction. No emails do explain the transaction. Why are you doing this? HOW did you get my payment information? This is fraudulent!

    Business Response

    Date: 12/06/2022

    Hello **********,

    Unfortunately, I am unable to locate an account based on the information provided for this issue. Please reply with the purchase id, email address(s), or name that you used during sign-up. You can also go to cs.segpay.com to find the information by entering specifics about the charges. I look forward to assisting you further with this concern.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 7 transactions for segpay totaling about $60. I dont know what these charges are for and I do not recall purchasing anything from segpay. I would like clarification as to what these charges or for and when did I give permission for charges. I also want a refund.

    Business Response

    Date: 12/06/2022

    Hello ******,

    Rest assured I have canceled all billing and blocked your information in our system. A refund in the amount of $14.97 was processed today 12/6/2022, there were three charges at $4.99 each. The funds should be available in your account within 5 to 7 business days. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. If you need any additional assistance, do not hesitate to reach out to me.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been having a $4.99 charge from segpay *flrt llc on my discover card for 6 months. It started suddenly in June. *** never signed up for anything and I want it resolved and off my card.

    Business Response

    Date: 12/06/2022

    Hi *****,

    A refund in the amount of $14.97 was processed on 11/30/2022, there were three charges at $4.99 each. The funds should be available in your account within 5 to 7 business days. In order to verify more details of your transactions go to cs.segpay.com, there you will enter specific details to locate your account and any charges from the website.

    Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** for a ******* subscription Ive never signed up for. I hope we can resolve this with a refund of the fee of ***** charged due to not using it. Thank you in advance!

    Business Response

    Date: 12/06/2022

    Hi ******,

    The transaction is for the website ************** and it is for a monthly recurring subscription, these charges are subject to buyers as well as seller. A refund in the amount of $14.99 was processed on 12/05/2022. The funds should be available in your account within 5 to 7 business days.

    Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not know where these charges from August 4th to now are coming from. I would like a full refund for 24.96.I cant find a number or email to unsubscribe or even find out where it is from.

    Business Response

    Date: 12/05/2022

    Hi *****,

    A refund in the amount of $14.97 was processed on 12/05/2022, there were three charges at $4.99 each. The funds should be available in your account within 5 to 7 business days. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website.

    Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First payment taken 10/3 then 11/4 and now a pending transaction as of today. Amount 4.99$ Dont recall signing up or receiving anything period. Would appreciate an explanation and my money back.

    Business Response

    Date: 12/05/2022

    Hello *******,

    I want to refresh your memory before canceling your account as you will lose all history and have to sign up again. The transactions are for the website ************** and they are monthly recurring billing, these charges are subject to buyers as well as seller. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you consider this fraud, as I will need to escalate.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge to my debit card from Segpay.com on 11/29/22 for $14.99 that I have no idea what that is for. I never heard of this site before.

    Business Response

    Date: 12/05/2022

    Hello ********,

    The transaction is for the website ************** and it is for an annual recurring billing. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you have any additional questions or concerns.

    Thank you,

    *******
    Segpay **************** Manager



  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have multiple transactions for segpay totaling about $60. I dont know what these charges are for and I do not recall purchasing anything from segpay. I would like clarification of what it is I am paying for and possibly a refund if it is not something Ive purchased. Thank you.

    Business Response

    Date: 12/05/2022

    Hi *********,

    The transactions are for the website ************** and they are monthly recurring billing. These charges are incurred by buyers as well as sellers. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you need any additional assistance. 

    Thank you,

    *******
    Segpay **************** Manager




  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged for the same $4.99 every two weeks- to a month. I have no idea what this is about or why this is appearing on my credit card each month, but this needs to be handled immediately.

    Business Response

    Date: 12/05/2022

    Hi ******,

    These transactions are for the website **************. The buyer as well as the seller are subject to this monthly billing. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Please let me know if you need any additional assistance with this matter.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/28/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge of $4.99 from 12/28/22 And last month as well. What are these charges from? I dont recall anything I may have a subscription too? Anything helps. Please let me know.

    Business Response

    Date: 11/29/2022

    Hi ******,

    Thank you for reaching out to us for assistance. The charges that you are referencing are for the website **********.com, with a monthly fee of $4.99. Upon researching further, your membership was canceled, and your remaining access expires on 12/28/2022. You can verify your purchase at cs.segpay.com where your membership can be reinstated if necessary. Also keep in mind that this charge is for buyers as well as sellers for the site. Let me know if you need any additional assistance.

    Thank you,

    *******
    Segpay **************** Manager

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

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