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Business Profile

Credit Card Merchant Services

Segpay
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 162 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last few months I have been getting charged **** and I have no idea why!!!! I wamt a refund for all the charges they have processed to my card!

    Business Response

    Date: 12/05/2022

    Hello *******,

    The transactions are for the website ************** and they are monthly recurring billing. A refund in the amount of $14.97 was processed on 11/30/2022, this is for three charges at $4.99 each. The funds should be available in your account within 5 to 7 business days.

    Our customer service team is available to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $4.99 from Segpay for at least 6 months. I have no idea where this charge originated or why it is continuing.

    Business Response

    Date: 11/30/2022

    Hi *******,

    These transactions are for a website named **********.com. This is a monthly recurring membership, that I have canceled at your request. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you consider this fraud, as I will need to escalate.

    Thank you,

    *******
    Segpay **************** Manager

    Customer Answer

    Date: 12/04/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/27/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been getting charged **** a month since January 2022 (so a total of *****) from something called Segpay.com *Flrt ****** Isla ******* that I never signed up for, but I can't even figure out what company it's supposed to be because a ****** search only brings up a dating app, which I was never on. I can provide more info as needed but I've attached all of the statements with this charge highlighted.

    Business Response

    Date: 11/30/2022

    Hello *****,

    The charges are for the website **********.com. Do you recall signing up for this website as a buyer or seller of content? In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you consider this fraud, as I will need to escalate.

    Thank you,

    *******
    Segpay **************** Manager

    Customer Answer

    Date: 12/01/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a notification on my Credit card statement for Segpay for $14.99, I've never been to a website or have any idea what this charge is.

    Business Response

    Date: 11/30/2022

    Hello ******,

    This charge is for the website **********.com. Are you aware of this annual membership? In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you need any additional assistance or have any questions.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea what this subscription is but I keep getting charged **** and I want it to STOP!

    Business Response

    Date: 11/30/2022

    Hello *********,

    The charges that you are referencing are for the website **********.com. A refund in the amount of $14.97 was processed on 11/30/2022, there were three charges at $4.99 each. The funds should be available in your account within 5 to 7 business days. 

    In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. If you need any additional assistance, do not hesitate to reach out to me.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have charged for $4.99 through segpay for months and have no idea what it is. I didnt agree/sign up for anything like this. I would like it canceled and refunded any that was taken from my account.

    Business Response

    Date: 11/30/2022

    Hello Star,

    The charges are for a monthly recurring website named **********.com. A refund in the amount of $14.97 was processed on 11/30/2022, there were three charges at $4.99 each. The funds should be available in your account within 5 to 7 business days. If you need any additional assistance, do not hesitate to reach out to me.

    In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. I have blocked all of your information in the system so you do not have to worry about additional charges. Please let me know if you need further assistance.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving a 4.99$ charge monthly for the last few months, I just noticed it last month on October 31st, 2022. This month I received another 4.99$ charge today (November 27th, ****) Upon further inspection I saw that these charges have been happening for a good deal of time, and I have no clue what this would be from. I tried to see if there was some account I had or a subscription and I saw nothing that would make sense for a monthly charge of 4.99$.

    Business Response

    Date: 11/30/2022

    Hi ****,

    The transactions are from the website **********.com. These charges are monthly recurring for that online membership. In order to verify more details of your transactions go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you need any additional details.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/26/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged randomly by a company called Segpay.com FLRT LLC ******************* waus! I have never once heard of this site and very frustrated that I was charged and had to shut my card down in the middle of the holiday season!

    Business Response

    Date: 11/30/2022

    ******************,

    The charges were for the website **********.com, they are monthly recurring. A refund in the amount of $44.97 was processed on 11/30/2022, there were three charges at $14.99 each. The funds should be available in your account within 5 to 7 business days. Please notify your bank that credits are coming to the credit card that you have blocked.

    In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. If you need any additional assistance, do not hesitate to reach out to me.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never once ever used your services and I read up anout the free trail s*** and I HAVE NEVER once used your banking services and NEVER signed up for any free trial so I want a FULL refund of $9.98 bc u charged my card TWICE for ****

    Business Response

    Date: 11/30/2022

    Hello ********,

    The referenced charge is for a monthly subscription for the website **********.com. A refund totaling $9.98 was processed on 11/30/2022, there are two transactions of $4.99 each. The funds should be available in your account within 5 to 7 business days, I have also blocked your information so that there will be no further charges. If you need any additional assistance, do not hesitate to reach out to me.

    Thank you,

    *******
    Segpay **************** Manager

  • Initial Complaint

    Date:11/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a monthly Charge of ****. I never signed up for *************

    Business Response

    Date: 11/30/2022

    Hi ******,

    This transaction was for a monthly subscription to the website **********.com. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you recall this purchase. 

    Thank you,

    *******
    Segpay **************** Manager

Segpay is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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