Complaints
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a charge for $10.00 for Segpay on 11/23/2022 and I have no idea what this is for!!!
Business Response
Date: 11/30/2022
Hi *******,
This transaction is for the website www.adam4adam.com, the is charged monthly on approximately the 25th of every month. In order to verify more details of your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know if you consider this fraud, as I will need to escalate.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:11/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received numerous charges from Segway-FLRT and Im incredibly disappointed in the lack of moral this company has. Let me first start by this company is charging in several different company names so I cant prove them all and only this specific one unfortunately to me, who is out HUNDREDS of dollars DUE TO THEIR SCAM LIKE COMPANY. However, they ALL flooded in AFTER this incident. I have cancelled this subscription already and now it has popped much up ONCE AGAIN, now having charged my debit card over $100. This is absolutely ridiculous, and I expect a refund IMMEDIATELY.Business Response
Date: 11/30/2022
Hi *****,
Rest assured I can assist you with this issue concerning any Segpay transactions, but there is nothing totaling close to $100. The membership that I located is for the website **********.com with monthly recurring transactions in the amount of $4.99 each. A refund totaling in the amount of $14.97 was processed on 11/30/2022, there are three charges at $4.99 each that will be returned. The funds should be available in your account within 5 to 7 business days. In order to ensure that there are no further charges, I have blocked your details in the system. If you would like to verify the information, go to cs.segpay.com. Let me know if you need any additional assistance.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:11/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an unknown charge from Segpay FLRT LLC on 11/24/22 for *****. I have no subscriptions to this company for that amount, I would like to be refunded and blocked from the Segpay system.Business Response
Date: 11/30/2022
Hi ****,
A refund in the amount of $29.98 was processed on 11/30/2022. The funds should be available in your account within 5 to 7 business days. At your request I have also blocked your information in the Segpay system. If you have any additional questions concerning the transaction, you can access this at cs.segpay.com to find more details.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:11/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a transaction on 11/24/22 of **** to segpay Im not sure what its for and I cant find a way to cancel it either.Business Response
Date: 11/28/2022
Hello Tori,
Your transactions are for the website **************. Take a look at the website to see if this is something that you signed up for and forgot to cancel. You are able to cancel your membership at cs.segpay.com. Keep in mind that the transaction will bill again on 12/24/2022. Let me know if you need any additional assistance with this issue.
Regards,
*******
Segpay **************** ManagerInitial Complaint
Date:11/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have charges in my bank account for $4.99 from this company ..I dont know what it is Ive never ordered anything or subscribed to them. So annoying I cant afford and need my money back.Business Response
Date: 11/28/2022
Hi Grace,
I located an online membership with the website **************. Please check to ensure that some doesn't have access to your personal information as your information was 3DS authenticated with your bank. There are two refunds in the amount of $4.99 each that will return to your account within 5 to 7 business days. Your information was blocked in our system, so you do not have to worry about any further billing from Segpay. Let me know if you need any additional assistance.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged an amount of $4.99 from Segway flrt ****** just a few days ago and I haven't signed up for anything. I want my money refunded and to have any information of mine removed from whatever system has it. I never signed up for anything or gave out my card details. I want mymonely back immediatelyBusiness Response
Date: 11/21/2022
Hello *****,
A refund was issued for two transactions of $4.99 each for the website **********.com. You can also verify the information at cs.segpay.com, by putting your details into the site. Please allow 5 to 7 business days to receive the credits in your account. Let me know if you need any additional assistance.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:11/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the pats 6 months I have been getting charged $4.99 a month from Segway.com *Flrt Llc ****** Islandwas but I havent purchased no subscription to anything and have no idea why it keeps getting taken out of my accountBusiness Response
Date: 11/21/2022
Hi ********,
These charges are for a monthly recurring membership to the website **********.com. To provide some additional clarification go to cs.segpay.com in order to locate your charges enter specifics to your payment option. Let me know if you need further assistance from me to resolve your concern.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:11/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 7 transactions for segpay totaling about $60. I dont know what these charges are for and I do not recall purchasing anything from segpay. I would like clarification of what it is I am paying for and possibly a refund if it is not something Ive purchased.Business Response
Date: 11/21/2022
Hello *******,
These charges are for the website **********.com. They are monthly recurring transactions at $4.99 each. Let me know if you would like to maintain or cancel the subscription. We also have a self-service portal where you have the ability to cancel as well as communicate with our support team go to cs.segpay.com to find the information by entering specifics about the charges. Let me know if you need any further assistance with this concern.
Thank you,
*******
Segpay **************** ManagerCustomer Answer
Date: 11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have has Segpay.com taking **** out of my account since July, I have no idea what this is nor did I sign up for their service.Business Response
Date: 11/21/2022
Hi *******,
Unfortunately, I am unable to locate an account based on the information provided for this issue. Please reply with the purchase id, email address(s), or name that you used during sign-up. You can also go to cs.segpay.com to find the information by entering specifics about the charges. I look forward to assisting you further with this concern.
Regards,
*******
Segpay **************** ManagerInitial Complaint
Date:11/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting charged $4.99 for months. I have no idea what this place is or anything. I would like it to stop ASAP.Business Response
Date: 11/21/2022
Hello Cheyenne,
The billing was canceled by the Webmaster for the website **************. A refund for three transactions in the amount of $4.99 each was issued, please allow 5 to 7 business days for the funds to return to your account. Please let me know if you need any additional assistance or have any questions.Thank you,
Raphael Segpay **************** Manager
Customer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Cheyenne File
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