Complaints
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As I was checking my bank statement, I noticed that I was charged $4.99 each month in June, July, August, September, and October. I have no idea as to what this is, as Ive never subscribed or heard of this before. I am highly upset about this and cannot understand as to why it has happened. It shouldnt be this difficult to find out who and what is charging your card.
Business Response
Date: 10/21/2022
Hi ****,
Rest assured, I will get this issue resolved for you. This is for a recurring subscription for the website **************. The original charge was 3DS authenticated by request of your bank, which means someone was able to verify information specific to you in order to allow a successful charge. I have issued a refund for the last three months and blocked all of your information as fraud, this will ensure that you do not have any further charges from Segpay. In order for you to receive these credits successfully make sure that the original credit card is available for credits. If you have any additional inquiries about charges you can go to cs.segpay.com.
Thank you,
************; Segpay **************** Manager
Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged **** from SEGPAY.COM *FLRT LLC and I have no idea what Segpay is. I dont want to be charged anymore and I dont know how to cancel because I dont have a transaction or account number. This is because I didnt even know I had an account with you. It seems this happens a lot and I hope you just fix it and respond.Business Response
Date: 10/18/2022
Hi *******,
Absolutely, *************** and rest assured I am going to assist you with your concern. The $4.99 transaction was initiated from your sign-up to **********.com on 7/6/2022. This transaction was 3DS authenticated with the details that your bank verifies to allow online purchases.
I have emailed you directly in order to further assist you with this membership. Please check your emails so that we can resolve this as soon as possible.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never interacted with this company before, yet they somehow used my debit card to set up a $4.99 monthly subscription. Looks to me like this company is run by ********.Business Response
Date: 10/18/2022
Hi *******,
The transactions that you are referencing are for your **********.com subscription. This membership was initiated on 7/18/2022 and was 3DS verified at the time of sign-up. During your initial purchase your bank requested specific details that only you know the answers to in order to ensure that this was not suspicious activity. Those questions were answered correctly thus allowing the processing of the charge.
I have emailed you at the email address used on this communication as well as your library lessons email address. Through this communication you can let me know how you would like to proceed with this subscription.
Thank you,
Raphael Segpay **************** Manager
Customer Answer
Date: 10/19/2022
Complaint: 18234905
I am rejecting this response because:
Sincerely,
***********************************Customer Answer
Date: 10/19/2022
I never authorized my card to be used for a "foot finder", and have reported this card number as stolen.Business Response
Date: 10/21/2022
Hi *******,
I definitely understand the sense of urgency to lock everything down when you experience fraud. Please notify the bank of that we will need access to the original payment card in order to issue the refund. Let me know as soon as possible and I will process the transactions.
Thank you,
Raphael Segpay **************** Manager
Customer Answer
Date: 10/21/2022
Complaint: 18234905
I am rejecting this response because:
The card has already been deactivated, destroyed, and a fraud report filed with my credit union. They will return the funds to me themselves.
Sincerely,
***********************************Business Response
Date: 10/24/2022
Hi *******,
We will look out for the chargeback as we have to issue the refund on the same card that was charged and since this was shutdown by the bank the funds will be rejected. Please utilize our self-service website to ensure that there are no additional unwanted charges in our system, the website is cs.segpay.com. Let me know if you need any additional assistance or if the bank says that they will allow credits.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got a notification for my debit card for $4.99 and I have never used segpay nor do I know what it is, yet I have a charge on my account on (10-15-22 at about 1:15pm)Business Response
Date: 10/17/2022
*****************,
This transaction is for your recurring membership to ************** that started on 9/15/2022 and billed again on 10/15/2022. The initial transaction was 3DS authenticated, meaning that your bank initiated an additional verification due to suspicious activity. The questions that were verified with your detailed information were answered correctly, which prompted the successful charge on 9/15/2022.
I have emailed you to assist you with your next steps. Please reply to the email and let me know how you would like to proceed.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a charge of $4.99 10/15/2022 for a subscription FLRT LLC that Ive never heard of in my life and have never subscribed to before and its very upsetting because now I dont know if my bank account was hack or what happened. Whatever this is I would like it to be fixed asap!!!Business Response
Date: 10/17/2022
Hi *******,
The transaction that you are referencing is for your membership on the website **************, that started on 9/12/2022. This initial transaction that was 3DS authenticated by your bank is what prompted the second charge of $4.99 to convert into a recurring membership. Do you remember this website?
I have emailed you to further assist you with your next steps. Please check your email for this communication.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive noticed that twice their has been **** taken out of my account for Segpay an I have no ideal why or what its forBusiness Response
Date: 10/17/2022
Hi *****,
These transactions are for your ************** online subscription in the amount of $4.99 per month. Your initial sign-up on 8/16/2022, is what prompted the two additional charges in September and October. The initial transaction was 3DS authenticated as requested by your bank to ensure that there was no suspicious activity.
I also see that you contacted our customer service team on 10/15/2022, where you filed a fraud claim. There were two refunds processed in the amount of $4.99 each and your information was blocked in our fraud queue.
Please let me know if you need any additional assistance.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged by Segpay and I have never even heard of segpay. I would like a refund. I have never been signed up.Business Response
Date: 10/17/2022
Hi ******,
I understand that there are times that we do not recall our online purchases, I hope the following details help. This transaction is from your ************** sign-up on June 14, 2022 with a conversion to monthly recurring on July 14, 2022. Your subscription payment was 3DS authenticated, which means an additional security layer for your online payment was initiated by your bank to ensure that there is no suspicious activity. Your personal details were answered correctly during this process, this converted into a successful purchase.I have emailed you directly to your iCloud email address to assist you further with this membership.
Thank you,
************; Segpay **************** Manager
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