Complaints
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had multiple monthly transactions of $4.99 for Segway and do not have any information to an account for this company.
Business Response
Date: 01/06/2023
Hello ********,
The charges are for the website **********.com. These charges are for buyers as well as sellers. In order to provide additional details, go to cs.segpay.com. Please let me know if you need any additional assistance with your subscription.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged **** for the past two months and I am not subscribed to anything for that amount. I would appreciate it if I could have my money back and my membership be canceled since I never signed up for anything.Business Response
Date: 01/06/2023
Hello *******,
A refund in the amount of $19.96 was processed on 01/06/2023. The funds should be available in your account within 5 to 7 business days. The transaction was for the website **********.com, I have blocked all of your information to ensure that there is no additional billing. If you need any additional assistance, do not hesitate to reach out to me.
Thank you,*******
Segpay **************** ManagerInitial Complaint
Date:12/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged $4.99 every month since August by SEGPAY.COM *FLRT LLC. I cannot find anything I am subscribed to for that amount, nor can I I find out information about this recurring fee. I am being charged the international fee plus I am paying extra for the the exchange rate of AUD to the **** I would like a refund and future charges/ plans to be cancelled.Business Response
Date: 12/28/2022
**************,
The charges are for the website **********.com, these charges are for buyers as well as sellers. If you want to see your membership you can go to cs.segpay.com I have canceled the subscription so you do not have to worry about any further billing. Please let me know if you are aware of this website and any additional requests.
Thank you,
************; Segpay **************** Manager
Customer Answer
Date: 12/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************Initial Complaint
Date:12/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged by segpay **** today december 24 ****************************************************** signed up for and I tried for hours to find a way to contact them and it seems as if they are a concept company so I have no clue how my card was used or what they did with my money but my card information needs to be removed immediately!Business Response
Date: 12/28/2022
Hello ********,
A refund totaling in the amount of $14.97 for three $4.99 transactions was issued on 12/28/2022. Allow 5 to 7 business days for the funds to credit to your account. I have blocked all of your information as fraud so you do not have to worry about your information being used/accepted again by Segpay.
I am unsure how flrt llc reverted to Segpay and you were able to locate this information, but you were unable to contact us directly. Please let me know as soon as possible as I want to ensure that our contact information is easily accessible, as issues like these are expedited through our customer service team and will allow a faster resolution. Let me know if you need any additional assistance.
Thank you,
************; Segpay **************** Manager
Customer Answer
Date: 12/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would love to know why my card is being charged $4.99 a month since June? I have never even heard of Segpay and I do not have any monthly subscriptions, nor have I consented to any of these transactions, I am looking to get a full refund before I have to take things further. Below I added a photo of the fraud. Please get back to me soon for its Christmas and times are tough.Business Response
Date: 12/28/2022
Hi ****,
I am so sorry this happened to you and rest assured I will assist in blocking all of your information and issuing the refund. In the future contacting us directly would have been the best way to expedite a refund for the unwanted charges. Is there a reason why you did not contact us? We want to ensure that all consumers are able to communicate with us in whichever format they choose. You can verify the transactions by going to cs.segpay.com.
A refund in the amount of $14.97 was processed on 12/28/2022, please allow 5 to 7 business days for the funds to return to your account. Let me know if you need any additional assistance.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a charge pending on my bank account for **** on 12/19 and Im not sure what its for, I would like to know why Im being charged **** from Segway.comBusiness Response
Date: 12/28/2022
Hello ******,
The charge that you are referencing is for **********.com. This charge is billed to sellers as well as buyers on a monthly recurring basis. In order to verify any memberships that are billed by Segpay, go to cs.segpay.com to verify. Let me know if you need any additional assistance.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:12/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged for the last 3 months a charge of **** and I have no subscription I started back in October for 5 dollars nor do I need whatever it is.Business Response
Date: 12/19/2022
Hello *******,
A refund in the amount of $14.97 total based on three transactions of $4.99 each was processed on 12/19/2022. The funds should be available in your account within 5 to 7 business days. These charges were for the website **********.com you can also verify your charges at cs.segpay.com. If you need any additional assistance, do not hesitate to reach out to me.
Thank you,*******
Segpay **************** ManagerInitial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged $4.99 for almost 6 months now and I have no idea where its being charged from.Business Response
Date: 12/12/2022
Hi ******,
I see that the merchant was contacted for this issue on 12/9/2022 and has canceled your account. This is for the website **********.com, with a monthly charge for buyers as well as sellers. Let me know if you need any additional assistance with your account once your communication is complete. I am available at any time to assist you further.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged by "Segpay Flrt LLC" regularly for the past two or three months on the 8th of each month. The charge is only $4.99. I cannot find a subscription record for this amount, I cannot find a receipt or purchase record for this amount, and all it says is segpay so I can't even figure out who the merchant is and what that money is for.Business Response
Date: 12/09/2022
Hello ********,
After researching your email address and your name in our system, I was able to locate two memberships. The email addresses are as follows; ********************** and ***********************. Please let me know which of those accounts are yours so that I am able to cancel it as soon as possible before the next billing. You also have the ability to look up the details concerning your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website.
Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.
Thank you,
*******
Segpay **************** ManagerInitial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged $4.99 every month for the past four months. I am not subscribed to anything for that amount. I would like a refund and future charges/ plans to be cancelled.Business Response
Date: 12/09/2022
Hello ***,
I have researched your information and was able to locate an account. The website **********.com was billing monthly in the amount of $4.99. A refund in the amount of $14.97 was processed on 11/30/2022, there were three charges at $4.99 each. The funds should be available in your account within 5 to 7 business days. In order to verify more details concerning your transaction go to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website.
Our customer service team is available 7 days a week 365 days to assist you with this at anytime. Is there any reason why you did not reach out to us directly for immediate assistance? I want to ensure that all of our customers are aware of their options to a timely resolution. Your feedback is greatly appreciated. Do not hesitate to reach out to me if you are in need of any additional support.
Thank you,
*******
Segpay **************** Manager
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