Complaints
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've never heard of Segpay but my card is getting charged $4.99 why. And the transaction has not gone thru its scheduled to be paid tomorrow
Business Response
Date: 01/16/2023
Hello Faith,
Your online membership to **********.com was canceled and refunded. You do not have to worry about any additional charges unless you login again. Please verify the details at cs.segpay.com. There you can utilize our self-service option and proceed with any next steps. Let me know if you need any additional assistance from me.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constantly charged for Segway is WA. I live in ****. This makes absolutely no sense especially since Ive never heard of Segpay. Take my card information off of your subscription. Someone is using my card and this is ridiculous.Business Response
Date: 01/16/2023
Hello *******,
I located an account with your information. You should receive an email confirmation of the cancelation for fraud, per your request. There is also a refund issued totaling $8.97 for three charges of $2.99 from the last three months. Please allow 5 to 7 business days for the funds to return to your account. Go to cs.segpay.com for additional details surrounding your online subscription. Let me know if you need any additional assistance.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been billed $4.99 a few months now for something I did not sign up for. I demand my funds back immediately. This is grounds for fraud, which is a crime.Business Response
Date: 01/16/2023
Hi ****,
I definitely understand your concern when handling fraud situations, I need distinguishing information as ******************* is a common name. Provide me with the other possible email addresses, the first six and last four of the credit that was charged, or the PayPal email address. You can also utilize our self-service website at cs.segpay.com to assist you in resolving your fraud concerns. When communicating with our customer service agents make sure that you state that this is fraud, this will ensure that all of your information is blocked in the Segpay system. Do not hesitate to reach out to me for any additional assistance.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged **** on Jan 14th 2023 at 12:12am by ******* flrt llc and I cant find any subscriptions Ive made for this when I looked it up its referenced you . I need this off my card . The bank is going to tell me to get in contact with the company and ** getting frustrated!This is a big inconvenience since Im already in a hard ship and having even **** cents tooken would hurt me right now this isnt right .Business Response
Date: 01/16/2023
Hello ******,
I located the charges that you are referencing, for the website **********.com. These monthly charges are for buyers as well as sellers of content. Please utilize our self-service at cs.segpay.com, there you will be able access additional details about your online subscription. If you need any additional assistance from me do not hesitate to reach out.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged on my PayPal account $4.99 every month since July 2022 by SEGPAY.COM. I can't find anything of mine subscribed to, and I can't find out any information about this recurring fee. I would like a refund and future charges/plans cancelled.Business Response
Date: 01/13/2023
Hello ******,
Your membership to **********.com is canceled and you do not have to worry about any additional billing. Please go to cs.segpay.com to see additional details of the subscription. If the sign-up was in error you can let one of our Agents assist you with your refund request or contact me. I look forward to assisting you if there are any additional concerns.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I DONT HAVE A F****** SUBSCRIPTION TO THIS F****** COMPANY AND I NEVER F****** MADE ONE ! I HAVE BEEN GETTING CHARGED **** FOR A FEW MONTHS WITH NO F****** IDEA WHERE IT CAME FROM OR HOW TO GET RID OF IT!!! I WANT MY F****** MONEY BACK AND THE SUBSCRIPTION I DIDNT SIGN UP FOR CANCELLED!!!! ASAP!!!!Business Response
Date: 01/12/2023
Hi Asia,
Unfortunately, based on the limited information provided, I was not able to locate any transactions for you. In the majority of cases the last name is provided for use to locate an account. If this is a case of fraud the perpetrator has already used your details to create the account, providing them for me to help you will not open you up to any additional harm. I would think that you want this resolved as soon as possible and the best way is to contact us directly, not through a third party. You can reach us at cs.segpay.com, there you will have several options on communicating with us or you can utilize the self-service option. In the event that you would rather me handle this for you, I will need a few details. Please provide me with your first and last name as well as the first six and last 4 of the credit that is charged. For PayPal transactions, I will need the email address. Also, make sure that you state the charges are fraudulent, to ensure that all of your information is blocked within our system to prevent all future charges. Let me know how you would like to proceed.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account has been charged two separate transactions of $19.99 and $14.99 every month around the 27th since June from segpay.com and segpayeu.com My bank says that those transactions are coming from *************** but being pushed through Iceland and Im being charged international fees on top of these charges that I did not authorize. I want the money returned to my bank account immediately because I do not wanna have to get a NEW bank card over this.Business Response
Date: 01/10/2023
Hi ******,
Your online subscriptions were canceled by me as of 1/10/2023. Please go to cs.segpay.com to verify that the websites are not something that you have signed up for in the past. Once you confirm the information in our system I will know how to proceed with any blocks that I need to place on your account. Let me know as soon as possible.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot figure out where, how, or why I got signed up for "Segpay flirt llc. "I've tried contacting customer service but I can't get anyone on the phone that speaks English well enough for me to understand. I'm tired of being charged for your service every month, and I don't even know what it is. Please cancel whatever subscription you have for me and I'm closing the account that you have been repeatedly charging the monthly amount to, so you can't continue to charge me.Business Response
Date: 01/10/2023
Hi ******,
Your membership was canceled so you no longer have to worry about any additional charges. Go to cs.segpay.com to verify cancelation as well as billing information. Our system automatically emails the cancelation notification for your records. Let me know if you need any additional assistance with your account.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged by Segpay on 2/5/2023 I have no idea what this company is and would like the charges to stop how to cancel?Business Response
Date: 01/10/2023
Hi ******,
Based on the information provided you have already canceled your membership. Please see the attachment showing the cancelation in our self-service portal. The details of the membership are outlined within that portal if you have any additional questions. It is obvious that you are aware of our contact information and have resolved your own issue. I would like to understand the reason for the complaint with the Better Business Bureau? I am open to suggestions on how your resolution could have been more straight forward. I look forward to your feedback.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got charged on my credit one credit card $4.99. It says thru paypal. I cannot find any subscription, receipts etc regarding this charge. I did not authorized this. Please refund. Thanks.Business Response
Date: 01/06/2023
Hello *****,
Please provide me with some additional details to ensure I have found the correct account. Go to cs.segpay.com to locate the details of the membership, with this information I will issue the necessary refund and block your information from further charges. Let me know if you need any additional information.
Thank you,
Raphael Segpay **************** Manager
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