Complaints
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting a charge in my bank for $4.99. But I never made an account with segpay nor am I even familiar with it.
Business Response
Date: 02/07/2023
Hi *****,
Based on your email address I was able to locate an account for the charges you have referenced. I have canceled the membership to ensure no further billing. Please reach out to our customer service team for assistance with a refund, the web address is cs.segpay.com. There you can choose your preferred method of communication. Please let me know if you need any additional assistance.
Thank you.
Raphael Segpay **************** Manager
Initial Complaint
Date:02/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a pending charge on my paypal account I didn't authorize. My account has been hacked. Seller info Segpay.com ************ ******************************* Invoice ID ************************************ Purchase details Segpay.com/********** (A one-time charge of $107.40 (USD))$107.40 Purchase Information Website:**********.com Purchase *********** Transaction ************ Billing Terms:This is a one time charge. Today's charge is $107.40 (USD) - Add Funds.Statement Descriptor:For your privacy, PayPal*Segpay ********** will appear on your statement.I tried calling the customer service line but all it does is put you on a long hold with no operator.This subscripton or whatever it is needs to be canceled and refunded.Business Response
Date: 02/07/2023
Hi ********,
Please check your email as you have received correspondence from Segpay as well as ********** directly. They have issued a refund based on the unauthorized charges. I will also block your information in the Segpay system to ensure that your information isn't utilized again. Let me know if you need any additional assistance from me.
Thank you,
Raphael Segpay **************** Manager
Customer Answer
Date: 02/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged for $39.99 on Tuesday 01/31/2023. I do not know what this is for, but I want the money refunded, and my information blocked for further charges, immediately.Business Response
Date: 01/31/2023
Hello ****,
Please reach out to us directly for detailed assistance as I have found several memberships dating back to 2021. If your information is blocked you will not be able to make any future purchases with us. In order to handle your concern expeditiously, go to cs.segpay.com and choose your ideal form of communication. Inform the agent on how you would like to proceed with either a fraud claim or a cancelation to prevent further charges. Reply to this communication if you need further assistance.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
What is this company never heard of and but yet Im being charged for it when I dont even have an account and dont use this company for anything but Im being charged $4.99 every month and chance they get I would love all my money back cause this is ridiculousBusiness Response
Date: 01/26/2023
Hello *****,
There are declined charges that were located with your information from October 2022. The best platform to communicate with us and have your issue resolved in a timely manner is to contact us directly. Go to cs.*****.com and choose your preferred method of communication. On this site you can verify the declined charges as well as speak with an agent. Let me know if you need additional next steps.
Thank you,
************; Segpay **************** Manager
Customer Answer
Date: 01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not give permission for this company or business to take **** out of my account. it has happened twice. Once on January 21, 2023 and a second on January 23, 2023. I am unsure of the mixup. However I would like those payments refunded before further actions. Thank - You.Business Response
Date: 01/24/2023
Hello *******,
Your account for the website **********.com is canceled and you no longer have to worry about further billing. I have also blocked your information, this will ensure that your information cannot be used in our system. Please contact our customer service team for assistance with your refund request at cs.segpay.com. They will escalate your refund request to the webmaster. In future contacting us directly will ensure a timely response. Let me know if you additional concerns.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:01/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged ***** from Segpay.com for a fee. However, I have never used this site and not signed up for a subscription.Business Response
Date: 01/23/2023
Hello ******,
I have canceled the membership so you do not have to worry about the annual billing again. Please contact our customer service team to request your refund at cs.segpay.com. Reaching out to us directly cuts down on the processing time tremendously. Let me know if you need any additional assistance with your concerns.
Thank you,
Raphael Segpay **************** Manager
Customer Answer
Date: 01/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Segway has taken $4.99 out of my bank account since June 2022 thats $39.92 over 8 months.I have no idea what its for and would like a refund for whatever hacking scam this seems to be.Thank you.Business Response
Date: 01/23/2023
Hi ********,
These are for charges from **********.com, and are charged to buyers as well as sellers of content. I have blocked all of your information in our system as fraud so you do not have to worry about any additional charges. Please go to cs.segpay.com there you can choose your preferred mode of communication to have one of our agents initiate your refund request to the webmaster. They will be able to assist with providing account activity as well as intended usage by the person that opened the account. Let me know if you need any additional assistance with this matter.
Thank you,
Raphael Segpay **************** Manager
Customer Answer
Date: 01/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:01/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been charged **** every month since August 2022. I have not signed up for any subscriptions or payment plans. This is a scam and Id like a refund and to be blocked from this website.Business Response
Date: 01/20/2023
Hello ****,
I have canceled your membership and blocked all of your information as requested. You do not have to worry about any additional charges from Segpay. Please contact our customer service team by going to *************************. There you will be able to request your refund as well as receive additional details about your charges. The agent will assist you by initiating the communication with the webmaster to honor your request. Let me know if you have any additional needs at this time.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charge $3.99 for several months now and i have no idea what this is for and i want it to stop. I would also like my money back.Business Response
Date: 01/20/2023
Hello ******,
The charges are for the website **********.com. These monthly recurring debits are for buyers as well as sellers of content. Our team can assist you 24 hours a day 7 days a week, why did you not reach out to us in order to expedite your request? I have canceled the membership, so you do not have to worry about any further charges. Please contact our customer service team by going to *************************. On this site you will chat, email, or retrieve the contact number to speak with one of our agents. They will further assist you with contacting the webmaster to initiate your refund request. Let me know if I can be of any additional assistance.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been charged $4.99 each month since July 21st 2022. Which is a total of *****! I have no idea where these charges are coming from and noticed I had a pending transaction for this and searched in my transaction history to find its been happening since July! I do not know where to go to stop this from happening. One is currently pending for ********Business Response
Date: 01/17/2023
Hi ****,
I see that you have contacted the webmaster and they have taken care of this as of 1:49 AM. Going directly to the source usually brings immediate results I am delighted this is resolved. Let me know if you need anything from me.
Thank you,
************; Segpay **************** Manager
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