Business Profile
Water Purification Equipment
Springwell Water Filtration Systems
Reviews
Customer Review Ratings
Average of 21 Customer Reviews
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Review fromMonish A
Date: 08/26/2024
1 starI bought Springwell whole house filtration system and salt free softener because I want to try and be eco friendly. Two years down the road - HUGE limescale buildup even in brand new high quality fixtures.Then I reached out to them - and return calls were almost non existent - then in an email they said something to the effect of this - the salt free conditioner is clearing build up from your pipes and they are being washed out and that is why you see it on your brand new fixtures and brand new shower doors. Okay??!!?? - so now I ordered a SALT BASED SOFTENER for 7+ bathrooms - an SS+ model - and guess what----- they send instructions to set up and SS1 or SS4 model?1? Why??? Where are the instructions for the SS+ model??? Overall, thoroughly disappointed - buyer beware!!
Springwell Water Filtration Systems
Date: 08/30/2024
We are currently working towards new Installation Pamphlets, as well as online videos...I have also alerted the Tech Support Team of the current issue, Please feel free to reach out to the ** Team with any further questions or concerns you might have with your new whole home water filtration system/ electronic head adjustments.Review fromDavid T
Date: 07/17/2024
5 starsI purchased the ispring uv filter. Had an error about 3 months in. Called and spoke with **** and received excellent customer service! Was guided in the correct direction and was sent a replacement bulb at no charge. System is up and running again with no issues. **** was very helpful and went above and beyond to make sure I was satisfied. Will definitely do business with them in the future!Review fromAlex R
Date: 07/02/2024
1 starThe customer service Ph# ************* doesn't work, no way to talk to the representative!Springwell Water Filtration Systems
Date: 07/03/2024
****************************** reached out to the customer today to give Support. The Team left a voice message today , as well as reached out by email for customer to respond to.Review fromThomas B
Date: 05/19/2024
1 starI was told that I would be the envy of my street for water quality. I still have water stains in sinks and toilet. This was a 3k+ system and does not work as described.Springwell Water Filtration Systems
Date: 05/28/2024
Having ****************************** reach out to the customer in search for Resolution.Review fromscott b
Date: 03/14/2024
1 starFirst off, I found it interesting that I could not post this review on Spring ***** site. Second, I must have gotten a different sales rep than whom the satisfied customers had. Mine wanted more water testing done than what I already had provided Spring Well and I made it clear I wasnt going to do that. No more water testing. So when Spring well advertised 12% off I asked for their best price on a whole house filter system with water softener and again with the water testing and again made it clear I wasnt testing any more water. I asked for pricing and again got the water testing then finally got an offer of 5% discount leaving the sales rep a hefty extra 7% commission from the advertised 12% off.SO sick & tired of salesmen trying to get into my wallet and there is no shortage at Spring Well. I am spending my hard earned money elsewhere.Springwell Water Filtration Systems
Date: 05/28/2024
Afternoon, We look to Strive to be the Best in Water Filtration and by doing this we ask for Testing when it comes to our Whole Home Water Filtration Systems., We like to know the correct Water Chemistry of the Water Source that will be suppling the Whole Home water Filtration System. We would like to Help you get the correct system needed for your home, Please feel free to reach back out to Us for further support.Review fromAmir H
Date: 03/09/2024
2 starsI gave them 2 stars to their customer service. Here is my story: I bought a salt-based system from SpringWell Water. However, it changed the taste of my water. I called them, and they said they have a swap program and I can get a salt-free system! The condition was that I needed to ship a part of my current system to them and pay for shipping. I also needed to pay the difference between the two systems. I had a hard time finding packaging for the long tank, and I also worried about shipping costs from ********** to *******. When I called them to ask a question about the packaging, they said I did not need to ship it (just to destroy the system per their instruction) which was really nice! Eventually, I paid the difference of two systems, and they shipped the salt-free system but it was much smaller than my older system. A few things: 1- They did not ************* as I was trying to understand why they sent me a smaller system! They did not explain that they were going to do it at them time of agreement and payment (otherwise I may pay for the bigger size) . 2- I wish they were transparent about their swap program! I had a lot of stress and did a lot of works finding package and get quotes from some of the shipping carriers. Overall, it was not a very pleasant experience with the company. At the end, do not recommend Salt free system for any house from any company. It is not good for health in long term, bad taste and very hard to maintain.Review fromDaniel G
Date: 01/29/2024
1 starSalt free filtration system.worked fine for a little over a year, then we noticed a significant iron taste come back into our water and increasing sediment as well. The only response we got from customer service was to try bleaching the system (which would do nothing for iron or sediment), and after that we can test our water (at our expense) because maybe the system they sold us can't handle our water quality (even though it worked fine for a year). Basically, if things work then you're fine, but if the equipment breaks down they will blame you and your water, and won't lift a finger to make things right.Springwell Water Filtration Systems
Date: 01/30/2024
Customer purchased the wrong system for his well water. He didn't get the water tested nor did he consult with us before purchasing. We cannot guess what is in the water nor can we assume any system will work on all water types. Do you go to the doctor and demand meds before blood work is done? NO! Same rule applies here. They are embarrassed they bought the wrong system. We have tried several times to help this customer at our own expense even though he bought the wrong system. He is condescending, rude and just simply hangs up on us. The system is 1 year and 7 months old. At this point we have no desire to help this man although we would have given him a full refund or the correct system for his water type. Unfortunately we can't be cause of rudeness and lack of communication.Review fromBrian H
Date: 12/20/2023
1 starWe had the Whole House Filter and Salt Free Water Softener installed professionally in early 2020. After almost 4 years of continuous problems with black specs of carbon clogging the sink and tub faucet aerators we had the entire system removed and a complete new system installed by a terrific competitor. During the four years we had to install an additional Big Blue Filter, didn't help. Springwell did send a new carbon filter and tank that we had installed at our expense. That did not solve the problem. All in we invested well over $3000.00 for a system that failed us. When the competitor came to our home and initially tested our water it had 11-12 grains of calcium/magnesium, very hard. Before I called the competitor I sent an email to Springwell about our displeasure, did not receive a response. We cannot recommend Springwell for this product/service. Check all available options and choose one of them.Review fromDr. Alan L. H
Date: 09/01/2023
1 starStay as far away from this company and system as you can! In February 2023 we purchased a whole-house water filter and softener system for over $3,000. We are on a well and I spoke with the representative for a lengthy period on which system to purchase. Installed the system and performed a pre- and post-filter water analysis through Mid-West Labs in Omaha. Their conclusion was that the system was doing nothing. My wife said she noticed a "slimy" feeling in dishes and other articles after making contact with the the water. Looked in the toilet tanks and noticed an oily substance floating on top of the water. Called Brandon at Technical Support. He stated the filter system was only for "peace of mind" that the harmful chemicals that might have been used on the farmland on which we live would be removed. He argued that the oily substance was not possible. After arguing, he asked if we wanted and exchange or refund. I told him the system was no good as is. He told me to drill holes in the tank to prove it had been rendered useless, which I did. Asking where to send the photos, he said they wanted the tank back. He said he had made that perfectly clear, which he did not or I would not have drilled holes in it and sent it to recycling. He then said he would have to speak with is manager. Bottom line: System doesn't work as advertised and their customer and technical support leaves a lot to be desired. Brandon at Technical Support is arrogant and arguments are inaccurate at best. AVOID THIS COMPANY!Review fromKieth B
Date: 05/12/2023
5 starsBought the system in Jan 2023, installed it my self being a retired contractor. System was easy to install, did all the steps required and has worked flawlessly. This month the soft water tank started leaking on the side, very small weep hole. I contacted Spring Well, talked Brandon and I just received a new tank. I call that great customer service!!! Things happen, leaks, faulty equipment and you need to take that into consideration. As long as you give good customer service those things are over looked. I have only had my system 5 months and the small issue I had I feel was handled in a timely manner and professionally! Love the RO system, no more bottled water!!!! I would recommend there product to anyone.
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