Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a POD for a month. When I went to place a pickup date, the earliest one available was 5 days outside my contract date. This was also due to a holiday week. I called their customer service and was told that I would not be charged for an additional month, per the question on their FAQ page that says if you call, you will not get charged.I was charged an additional month, and called their customer service. I was told by that agent I would get a full refund for the additional month.I was then given a "prorated refund", which was only half. When I questioned this, I was informed it is their policy. That policy is not listed anywhere on their update, nor is it listed in the agreement I received when renting the **** I was also told the ***** window for returning a POD is 3 days, also something not disclosed to me or on their website.After multiple back and forths of complaining, they gave me one final $50 refund they felt would placate me, and told me the matter was considered closed by the highest person in charge. Their agent rudely disconnected a chat with me while I was still wishing to speak about this, because I had additional questions. The agent even told me I did everything correctly and that the company lied to me and gave me differing information.

  

  Business Response

  Date: 07/29/2025

  I am in receipt of your correspondence concerning PODS customer, ***** ******.    Our ********************** advocate spoke with ***** ****** and confirmed a full refund of the July 2nd, 2025 container rental & container protection fees would be provided.       PODS considers that the matter has been resolved amicably.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ****** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POD ********************************************* has unit #**A36 Serial # ********* sitting in front of my garage and it is blocking access. ***** ****** from ***************************** requested the unit as part of repair to Hurricane ****** damage. She requested the unit be picked up on July 7th, 2025. POD has not picked up the unit and will not give me a date when this will occur. The unit needs to be moved so we can access our garage.

  

  Business Response

  Date: 07/21/2025

  I am in receipt of your correspondence from ******* **** concerning our PODS customer.   On July 17th, 2025, our ********************** advocate spoke with Mr. **** to address concerns as to when the container would be removed from the property Mr. **** advised he had been in direct contact with our local PODS office to make arrangements to have the container retrieved that day.    On July 18th, 2025 our PODS advocate attempted to reach Mr. **** to confirm the container had been removed and if any further assistance was needed.    We currently  await any further response from Mr. ***** , 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* **** & our PODS customer may have endured.   ********************** prides itself on its quality customer service and we regret that ******* **** & our PODS customer   experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The local POD manager stepped in and expedited the removal. Thanks!
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS moving and storage was used by my mother (**** *********) to move all of her belongings to the Poconos from the greater ************ area. The agreed schedule was to have the *** picked up on Friday July 11th, and delivered to her new house Friday July 17th. After completely filling the pod we got a no call no show on the day it was supposed to be picked up (July 11th). The driver never called to give us an estimated time of arrival, and he never called after he said he "left". After reviewing many cases online it seems this company runs a scam where pickup drivers never actually arrive to pick up the pod and then the company says there was an issue. Now this storage container will be stuck at her old house while the new buyers are moving in, and they have changed the delivery date to 2 and a half weeks later. ALL of her belongings are now in ***** and she will have nothing at her new house for an extended period of time. On top of all this they will be charging her an extra $500 for a later delivery date. We are deeply concerned by this company and this is one of the worst experiences of my mother's 76 years on this planet. Her whole life is in that POD and they seem to be playing games with it.

  

  Business Response

  Date: 07/16/2025

  I am in receipt of your correspondence from Corduff ********* concerning our PODS customer.   Our ********************** advocate has been in communication and working with our PODS customer to address their scheduling concerns.     We look forward to working with our PODS customer to reach an satisfactory resolution. 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that Corduff ********* & our PODS customer  may have endured.   ********************** prides itself on its quality customer service and we regret that Corduff ********* & our PODS customer  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23594289
  
  I am rejecting this response because:

  PODS has pushed back the delivery to August 6th which is an unbelievable inconvenience. At this point we will lobby for a full refund.

  
  Sincerely,
  
  Corduff *********

  

  Business Response

  Date: 07/23/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********** Our review confirms that the PODS brand container was redelivered on July 19, 2025. The originally scheduled pickup on July 11, 2025, was not completed due to a vehicle obstructing access, which prevented the driver from retrieving the container. This unforeseen obstruction contributed to a delay in the subsequent delivery to the destination location. We regret any inconvenience this may have caused Ms. ********** As of July 22nd, 2025, a resolution was reached and we can confirm that Ms. *********** issue has been addressed. Based on this, we ask that you close this complaint as resolved.
  

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23594289
  
  I am rejecting this response because PODS offered no refund of any kind for all of our stress and delays after offering multiple times over the phone.
  
  Sincerely,
  
  Corduff *********

  

  Business Response

  Date: 07/30/2025

  I am in receipt of your correspondence from Corduff ********* regarding our PODS customer.
  
  The initial pickup attempt on 7/11 was not completed due to an obstruction that prevented access to the container. The container was subsequently retrieved on 7/15. While our drivers make courtesy calls when possible, these are not guaranteed as part of the standard service.
  
  This delay impacted the timeline for the return to storage and, in turn, the redelivery schedule. PODS worked with the appropriate teams and local facility to expedite the process. The container was redelivered on 7/19 and retrieved empty on 7/23.
  
  A review of the account confirmed that all applicable charges were accurately disclosed and aligned with the services provided.  It is important to note there was no fee associated with the retrieval of the full container.
  
  We regret any dissatisfaction the customer may have experienced. ********************** appreciates all feedback as it helps us evaluate and enhance the customer experience.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had an absolutely terrible experience with PODS, and I feel compelled to share it so others can avoid similar issues.We hired them to supply a storage pod. During their visit, their technician managed to damage our fence beyond repair. It wasn't a minor ding, the gate is damaged beyond utilization. The technician damaged the gate while backing into the yard to pick up the pod. We immediately reported it and filed a claim that very same day (06/30/2025). What followed was infuriating: they didn't acknowledge or respond to us for 10 days, despite us calling and following up multiple times. It was like pulling teeth just to get their attention.When they finally did respond, they outright denied our claim. Their reason? They claimed we signed a waiver that absolves them of all liability. Here's the kicker: when the technician presented the document for us to sign, we were explicitly told it was an acknowledgment of delivery. We had no idea it was actually a comprehensive waiver stating we'd take responsibility for anything they damaged on our *********** feels incredibly deceptive. Essentially, they can come onto your property, break something, and then point to this hidden "general liability waiver" to refuse to fix it. I strongly advise against using PODS. Their practices are highly questionable, and you could end up paying for damages they cause.I am more than happy to submit any additional photographs or proof you may need.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* Rochester (represented by her daughter, ****** ******). The case was opened on June 30, 2025, and assigned to an agent on July 1, 2025. An initial outreach email was sent, and a phone call was attempted. As we were unable to connect with the customer, a voicemail was left.
  
  As previously communicated in our response dated July 10, 2025, a comprehensive review of Ms. ********** account was conducted, and the resolution determined was deemed appropriate based on the findings of that review.
  
  In the spirit of customer service and our commitment to thorough evaluation, PODS Enterprises, LLC revisited the matter upon receipt of this complaint. After a full reassessment, our position remains unchanged. The findings confirm that a waiver was signed on March 31, 2025, acknowledging container placement on an unpaved surface and accepting responsibility for any resulting damages. Additionally, photographic evidence provided by the local office dated April 2, 2025, indicates that the gate in question was already damaged at the time.
  
  While we regret that we are unable to alter our position, we confirm that this matter has been carefully reviewed to ensure accuracy and fairness.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS for a long-distance military-related move and the entire experience was a disaster. First, I was told by a customer service *** during booking that if my 8-foot POD was too small, I would be upgraded to a 12-foot POD at a prorated rate, since 16-foot PODs are not used for long-distance moves. That ended up being completely false I was given a 16-foot POD and charged full price without warning or adjustment.When I arrived at the *********** location to drop off my belongings, I was told the location closed at 3 PM and was pressured to arrive early. It actually closes at 4 PM employees just didnt want to work a full shift. Upon arrival, I couldnt even find a staff member for 15+ minutes because they were hiding in the back.On top of the unprofessionalism, I made three separate requests documented for both empty and full weight tickets, which are mandatory for military reimbursement. PODS only provided the empty weight ticket and ignored the rest. It is printed clearly on my receipt that I requested this documentation ahead of time, yet their negligence has left us without what we need to be ************** we are left chasing down basic paperwork we should have received automatically and without it, we are stuck waiting for reimbursement from the *********** requesting that PODS provide my full weight ticket immediately or issue a full refund due to failure to deliver on a basic and essential part of their service. Their lack of accountability and professionalism has caused unnecessary stress, delays, and financial hardship.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS customer ***** *****.   On July ******** contact was made to discuss the issue, was  initiated with in order to address his concerns. We have completed the review of the account and have found some opportunities to review with the customer further, at this time, we are waiting on the customers response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** Jones  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2025, I received my PODS containers at my new residence. On that same day, I attempted to schedule a pickup using PODS' website, but their system would not allow it the calendar was completely blank, with no available dates.I called PODS on June 26 and verbally requested pickup after canceling a technician appointment. I was assured by the ***resentative that the pickup would be scheduled and I would not be charged. No action was taken.I called again on June 29 and explained the calendar issue. The ***resentative confirmed it was the same on their end. He told me not to worry, that he would schedule the pickup for me, that I had a 3-day grace ******* and that I would not be charged. Yet on July 1, I noticed PODS charged me $385.95 for another month of storage (dated June 30). I called again and the new *** acknowledged my previous call and promises made. He told me the refund had been approved and would arrive within 57 business days. He also said my pods were scheduled for pickup on July 7.However, shortly after that, a manager from the *********, ********* called and told me July 24 was the earliest they could retrieve the containers due to my location. So not only did I not get the refund I was promised multiple times, PODS left both pods in my driveway for nearly another month, effectively using my property as their storage lot.PODS later emailed me (Case # in details) to say the refund was denied because I didnt schedule the pickup 7 days in advance. This disregards:My original attempt on June 24 via their broken website,My phone request on June 26,The verbal confirmations from at least two employees that I would not be charged,Their own failure to provide a working scheduling tool.This was not a failure on my part it was a failure of PODS system, service, and integrity.Desired Resolution:A refund of the $385.95 charged on June 30, 2025, as promised multiple times by PODS and due to scheduling failures outside my control.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* Daggs   On July 9th, 2025,contact to discuss the issue was initiated with Mr. ***** in order to address his concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that Mr. ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Promised delivery dates not met, no communication, poor/lack of customer service, fake investigation into concerns.They over promise to get your business and then change dates with no notice or communication. Made an out of state move with two small children - they delayed my promised furniture delivery by a week forcing myself and children to sleep on hard floors for an extended period of time. I suffer from a lower back condition that has been exacerbated by this. They tried to blame the delayed pick up (3 days) on a tree that fell on a street several roads away from me but the there were multiple roads that trucks can take that would have gotten to my home. They then promised my delivery date would not be impacted by the delayed pickup but I only found out the night before my delivery when I was checking for the delivery window that my delivery had been delayed by a WEEK. I raised a dispute about getting a partial refund given their many failures and their investigation stated they did everything right.

  

  Business Response

  Date: 07/18/2025

  Thank you for forwarding Ms. ****** concerns and for allowing us the opportunity to respond. We have thoroughly reviewed the timeline and details related to Ms. ****** recent move, including her interactions with our representatives on June 20 and June 26, 2025. Our records confirm that our agents accurately communicated the earliest available dates for return to warehouse and redelivery, based on scheduling availability at the time of contact. Additionally, we verified that expedite requests were appropriately submitted and that our team coordinated with logistics to support her service needs. While we understand and empathize with Ms. ****** frustration, we did not identify any errors or miscommunication in the handling of her order.Therefore, we are unable to honor the request for a partial refund. We appreciate Ms. ****** business and regret any inconvenience she experienced.We remain committed to delivering transparent and timely service and have documented her feedback for ongoing review and training opportunities. 
  
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23569609
  
  I am rejecting this response because:
  
  While PODs stated that they reviewed my complaints they are unwilling to release the recordings of the phone calls where they believe their employees acted correctly. These recordings would clearly prove that their agents lied repeatedly and provided false information to gain and retain business only to renege on the services within the timeline they promised. My delivery was delayed for an additional week where myself and children had to sleep on the floor because hotel accommodation were to expensive or entirely unavailable given the holiday week. Their callousness has resulted in my not being able to function at complete physically strength due to aggravating a lower back injury because of sleeping on the hard floor for a full week.

  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/24/2025

  PODS Enterprises, LLC is in receipt of the correspondence submitted by Ms. **** ***** and appreciates the opportunity to review her concerns regarding the service timeline associated with her recent move.
  After a thorough review of the phone calls and interactions that took place on June 20 and June 26, 2025, PODS confirms that its representatives accurately communicated the earliest available dates for the return of the container to the storage facility and the redelivery to the destination. The return was scheduled for June 26, and redelivery was offered for July 1. In response to Ms. ****** request for an earlier redelivery, the representative submitted the appropriate internal request and scheduled the services accordingly.
  On June 26, Ms. ***** was informed that the return to the storage facility could not be completed due to a downed tree obstructing the drivers route. At Ms. ****** request, the matter was escalated to a supervisor. The supervisor advised that redelivery would be arranged for the earliest available date and submitted an expedite request. However, no guarantees were made regarding an earlier delivery date.
  PODS understands the frustration that can result from scheduling delays and regrets any inconvenience experienced. Based on the full review of the interactions, no service errors or miscommunications were identified. As a result, PODS is unable to offer a partial refund.
  PODS thanks Ms. ***** for bringing her concerns to its attention and remains available should she require any further assistance.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business confirmed delivery date to first address for drop off without any issues...when picking up, PODS *** called the day and window of pick up to inform me they would not be out until the next day to pick up and that my drop off to new address would be pushed out 2 weeks. I was informed they were working on delivering as agreed upon by 7/9 to my new address and I have heard nothing back since then. As of right now- they are still dropping off past the original date of 7/9.On their ******** page there are several other people calling them out for the same issue I am having- however they go in and delete these comments daily....they are not delivering per the agreement to me- that is my complaint- when they informed me of picking up a day late, I already had the *** packed with my household items and could not empty it and find another provider.

  

  Business Response

  Date: 07/11/2025

   I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* Magers On July 10th, 2025, our PODS advocate reached out to Ms. ****** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of July 10th, 2025 a resolution reached, we have confirmed with Ms. ****** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am submitting this claim as I contacted PODS customer service and they denied my claim. Some additional info below. I live in a twin in *********, **. My neighbor used PODS to move out about 2 weeks ago. Unknow to me, the PODS driver was using part of my driveway to maneuver the *** out since its a tight alleyway. He almost hit my girlfriends car. She asked him if she should move it and he didnt respond to her. She recorded him incase he hit her car (which he didnt) but she did notice when she left that there was an approx 3'x1' area of the driveway dug up which was never there before. Its tough to tell from the video because of our fence but it appears the driver rotate the pod on the ground when maneuvering it when dug up the driveway. I reached out to PODS customer service and they denied my claim stating the "driver said he didnt cause the damage". I know for a fact that damage was never there before PODS used my driveway as you can feel the car rock when you back out of the driveway. It didnt feel like that just the day before. It will cost me a few hundred dollars to get this patched and just wanted something to cover the patchwork.

  

  Business Response

  Date: 07/11/2025

  In response to Mr. ***** ******** follow-up, PODS Enterprises, LLC has carefully reviewed the additional details provided. While we appreciate his continued feedback, our position remains unchanged, and we are unable to amend our prior response.
  
  
  Upon receipt of his correspondence, we conducted a thorough review of the account and concerns. As previously communicated, the resolution was determined based on the facts obtained during our initial investigation. In the interest of providing the best customer experience, we revisited the matter once more following his recent comments. However, after a second comprehensive evaluation, our original determination remains the same.
  
  
  After closely reviewing the image submitted, we observed that there are no visible tire or tread marks in the loose dirt, and the grass appears undisturbed and upright. If a vehicle had been driven over that area recently, we would expect to see evidence of such activity. Additionally, the area in question appears weathered, suggesting the alleged damage may not be recent. We fully investigated this matter with the local market team that provided the service and confirmed that the container was placed according to the customers instructions. We found no indication that the PODS driver acted negligently or caused damage to the property. The container was delivered and handled using standard procedures, and due care was exercised throughout the process.
  
  
  Based on these findings, we believe Mr. ******** experience was addressed appropriately and in accordance with our terms of service. We respectfully consider this matter closed and the complaint resolved.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26/2025 PODS were initiated to be delivered to ********************************** by a realtor ***** **** of ***** Realty and to pay 100% of PODS, storage, moving, delivery and set up into my new home by June *****th, I called PODS on June 26/25 make arrangements for the immediate destination delivery of PODS to ***********************************. A PODS representative stated that PODS was backlogged and backed up and the first available would be 7/5 with no additinal rental fees for July. I was told the realtor ***** **** has withdrawn from PODS account and placed my name on the account. Representative noted I called in time to have them deliver PODS to my new destination, and would i not be charged for the extended first available PODS delivery date of July 5th. i requested the representative place me on hold, contact Mr. **** and explain to Mr. **** what she was explaining to me for clarity and verification. The representative contacted Mr. **** with the same information. No immediate payment required, and would notify Mr. **** of the process. On July 4/2025 I called PODS six times 9:29Am, 9:51Am, 10:38Am, 12:20Pm, 1:08Pm, 1:52Pm, 1:55Pm to go over all the details regarding PODS, and that I was still waiting to hear back from a supervisor. I was Informed by PODS that Mr. **** change the PODS Account from his own name to my name without my knowledge or consent. On July 5th I called PODS about the account and to clarify that I am within the 30 days of coverage and won't be charged for going beyond the covered 30 days, delivery of PODS to my destination & requested service of lock removal. I was Informed on every call there would be no charge for the date change and lock removal service afterbthe PODS were delivered. Its free of charge. Spoke with Supervisor Gabby about the realtor Mr. **** being able to change the name of the PODS account without my knowledge or consent. Today 7/7/25 ****** of PODS called.

  

  Business Response

  Date: 07/16/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ****** ********
  Im pleased to inform you that the issue has been resolved through direct communication between a PODS representative and Ms. ******** As of July 15, 2025, we have confirmed with Ms. ******* that the matter has been addressed to her satisfaction.
  Based on this resolution, we respectfully request that this complaint be closed as resolved.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Hatc

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