Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/24/23 I received a fraudulent charge from Pods Moving & Storage in the amount of $654.81. This charge was accompanied with another charge of $319.84, which was the amount that I agreed to pay for their services. The fraudulent charge, plus the agreed upon charge brought my total charges up to $974.65, which is pretty unreasonable for a single 16ft shipping container. I reached out to Pods the day I noticed the unauthorized transaction and was originally told that the amount of $319.84 was the wrong charge and that the correct amount was $654.81. It wasn't until I insisted that the $654.81 was the wrong charge and provided them with quote numbers, and my invoice, that they agreed that the $654.81 was a wrongful charge. They then stated that they would initiate a refund and that I would receive a call from them on Monday morning on 8/28. I received no such call.I reached out to pods later on the 28th and was able to get them to process the refund. This fraudulent charge came at quite possibly the worst time for me and my wife. After Pods charges we were left with $130 in our checking account which would need to last us a week until next payday. However, we had $150 in childcare that needed to be paid, both cars needed gas, we needed groceries, credit cards that needed paid, etc. While all of this was going on we were also less than 1 week from closing on our house. Missing payments or overdrafting our checking account could have potentially caused us to lose our mortgage on our new home. When I explained this situation to Pods they offered zero empathy and not even an apology or an explanation of the charges.I believe that based on the lack of explanation, financial burden, and emotional turmoil that my family was put through deserves an apology, and some form of discount on the current services rendered. It most certainly deserves an explanation. Hopefully you all are able to help rectify this issue. I have attached the only invoice that I have received.

  

  Business Response

  Date: 08/30/2023

  I am in receipt of your correspondence concerning PODS customer, ************************   On August 29th, 2023, our PODS advocate spoke with *********************** to address billing concerns.   As a goodwill gesture, a courtesy credit refund was provided.    PODS considers that the matter has been resolved amicably.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ************************** have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a POD delivered on 8/19/23 to be picked up 8/22/23. It is now 8/26/23 and I have chatted with someone and I have spoken with 3 humans. I can't get this picked up and now the *** is upset as they gave us 4 days to let it be in front of townhouse.

  

  Business Response

  Date: 08/29/2023

  I am in receipt of your correspondence concerning PODS customer, **********************    On August 29th, 2023, contact to discuss the issue was initiated with ********************* in order to address scheduling concerns about the pick-up of the container and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************ have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ******* I scheduled a move with PODS on 5/19/2023. Up until the point where the *** was picked up everything was fine. Once it was picked up, I called to schedule a move for the earliest date available, which was 8/30/2023. I thought everything was fine until a week later when I checked the website and the move still was not scheduled. I made contact with another support agent immediately and they moved the case to a "back office" department to meet the originally scheduled date, also assuring me that this department would reach out to me. It is now 8/26/2023 and no one has attempted to make contact with me. I keep on reaching to support but they only coldly reply with "the team will reach out to you" and close my case. At this point, the only resolution that I need to get the move scheduled for any date at all. I just want to see my stuff moving. As a result of PODS insistence to not my move my items, I have incurred ~$600 in rental fees plus other fees that are typically associated with their business. In addition, I have been without most of my furniture for a full month now.

  

  Business Response

  Date: 08/30/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************. As of August 29, 2023, we have resolved all concerns with ************ to his satisfaction. 

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20525982
  
  I am rejecting this response because:

  We are 90% of the way there. I am also seeking a rebate for the delay caused by malinformed support agents.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/01/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************. On August 29, 2023, and September 1, 2023,  contact to discuss the issue was initiated with *********** in order to address his other concerns and work on a resolution. At this time, we are waiting for additional documentation from ************ for review to substantiate the requested resolution.
  

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ********* location delivered my storage container with the contents suffering potential damage. Surly driver that I had in the past delivered container to my address on 8/24/23. I had asked that he not deliver again because of past problems with this driver. I cant get the contents of my container out because a large toolbox (300+lbs) overturned in the container and has wedged itself where I cant move it or access any of the contents. I tried calling the ************; I got customer service which assured me someone from the ********* warehouse would contact me. Nothing has happened and when I called the local ************ it is always busy. My problem is PODS is scheduled to pick up the container next week. The only answer I got from customer service was to move the toolbox myself. I am 74 years old, I cant move it and I dont think I should have to pay some people to get it upright when I it was loaded with no issues and now I cant move anything! I have pictures as well. I have tried to is there contact information without any success. My PODS #*********. I need immediate help to get them to respond so I do not incur an additional fee because I could not empty the container prior to the scheduled pickup time.

  

  Business Response

  Date: 09/06/2023

  RE:      *********************** (CID 165480080)
              Complaint #: 20522310
  
  Dear ****************:
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***********************. ****************, is claiming that PODS caused the damage to his personal property while being transported in the unit. We found that there was no physical damage to the PODS brand container to suggest that something happened to the unit while in our care and we did not discover any external cause of loss to the contents. Please consider the terms of the PODS rental agreement that **************** entered into with PODS. The terms of our arrangement provides generally that he assumes all risk of loss or damage to your contents however caused. This would include loss or damage from normal shifting and/or improper packing. Also, our arrangement requires that he protects against the risk of loss of the contents by insuring the contents. Should **************** desire, he may view the rental agreement by accessing his PODS online account. We greatly appreciate Mr. ******* feedback and apologize for any inconvenience he may have experienced. Should **************** wish to further discuss his claim, he is encouraged to contact PODS directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to PODS.com and received a quote for moving and storage services for $430. All it said was to book now and pay later. There was no mention of additional charges, it only asked if I wanted to purchase additional insurance for a small fee. I booked thinking it would only be about $500 with taxes and fees. But my account got charged 3 separate times. The first was for the initial $510.15 on July 18th, 2023, which was expected, and I thought payment was complete. But they charged me again on August 16th, 2023, for $348.50. This was when I called and found out that this was the charge to move the container. They said nothing about any other charges. I then got charged an additional $116 on August 19th, 2023. This was not told to me when I called, and it was not a part of the quote. This was a charge for picking up the empty container. When I go online, there are documents showing these charges were paid, but they were not there as an outstanding invoice before they were paid. There is no way to access my original quote or any other documents that I digitally signed, and I did not save any. I called the company for an explanation and to complain but I was told that these were normal charges and that there was nothing they could do but that I would get a call back from a supervisor, but I did not. When I ************* to request a new quote at PODS.com, it says $430, but this is not the total. In order to get the total, you need to add the numbers together yourself. This feels very scammy to me. They are absolutely not clear on the total amount charged and make it very difficult to get answers. The quote is for going from area code ***** to *****, in case anyone wants to see what they are quoting online for the service that I received and ended up paying $974.65 for.

  

  Business Response

  Date: 08/30/2023

  I am in receipt of your correspondence concerning PODS customer, *********************. As of August 29, 2023 we have resolved all concerns with ************ to her satisfaction. 

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20522125
  
  I am rejecting this response because:

  The response from the business is just an account of what they found online of my activity according to their records. There records are incorrect which is a separate issue from the pricing issue. They stated I cancelled the order and rescheduled it to the 18th when I did not. I was left an entire weekend without our things. And unbelievably but unfortunately true, I did not have internet or cellular connection that weekend in my new home so it would have been impossible to change the date. But thats another issue that Im letting go of. 
  

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/01/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC. customer, **********************Per our previous response on August 29, 2023, a complete review of Ms.***********;account was completed, and the resolution therein was deemed appropriate based on the facts of the review. In the spirit of customer service and thorough reviews, upon the receipt of the feedback on this complaint, the issue was revisited and reviewed again however, PODS Enterprises, LLCs position remains unchanged. Based on our review, we have concluded that the fees invoiced were consistent with the quoted services ************ booked online. While we regret that we were unable to change the position on this issue, we can confirm that the issue was thoroughly reviewed to ensure accuracy.  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms.*********;may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and I regret that Ms.*********;feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.  

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20522125
  
  I believe your marketing practice is in violation of **** rules and regulations and will file a complaint accordingly. 

  
  Thank you for your time,
  
  *********************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ordered 2 8x16 pods to pack his stuff at my house and when they came to pick up the pods for storage the drivers tore apart with the trucks one of my trees to the extent the tree might die. It was a 20 year old magnolia tree. They didnt even turn around and clean up the mess they left on the driveway - tons of branches and debris- the cost to trim the tree and clean and haul away the debris totaled around 5000$ and they have not even called me or attempted to pay me. I have tried to upload the pictures but they wont load saying file is too big - so I am attaching the email from the custome rrelations specialist. I have tried to contact her 2 times but no response. This incident happened on Jul 6

  

  Business Response

  Date: 09/01/2023

  I am in receipt of your correspondence concerning PODS customer, ****************************    On September 1st, 2023, contact to discuss the issue was initiated with *************************** in order to address concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***************************  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I  have contacted ***************************** multiple times and ***** has returned my emails or calls  except late on Sept1 and they are asking questions werer anwered in previous emails to their to *****************************- this PODS move was under my Son's name ******************************* ********** becaue his furiture was at my house. They know this.  The drivers (2) each broke multiple branches off my tree and didnt even turn around and help clean them up as they were all over my driveway and gradens.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/15/2023

  RE:   ***************************/******************************* **** ********************
           Complaint #: ********
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC. customer, ***************************/*******************************. PODS investigation/review establishes PODS placed the container in an area pursuant to instructions provided by ********************. We found that the PODS driver handling the container did not negligently cause any damage to ******************** property from the placement/retrieval of the unit. PODS operated its equipment in the normal course of business exercising due care under the circumstances. All PODS customers are representing to PODS that the area where they require placement will have adequate space and also structural integrity for the weight of the container and space for PODS equipment. Moreover, they are agreeing to assume full risk for and release PODS from any damages to the premises resulting from PODS delivery services. 

  Customer Answer

  Date: 09/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:there was absolutey adequate space fo the pods placement-( I live on 3 acres)and when they were delivered NO damage to my tree was done - but the Two drivers that picked up the pods were definitely negligent in driving the PODS out.  If they were not then explain how the delivery of the PODS went smoothly witout incident but the pick up resulted in severe damage to my tree??? The PODS did not move from the spot they were delivered to????? I never signed any waiver releasing them from responsibility. Those drivers ripped that tree apart and I  have 4 witesses that will testify to that effect!!  This was negliecnce-  the administrators for PODs were not there so how could they know.  They didnt even  send anyone to my house to see the damage done and that there was plenty of space to load and unload those PODS. How dd they investgate this incident?? By asking the drivers???  I hold them completely responsible! It was brazzen negligence  on their part.
  
  Sincerely,

  ***************************- PhD
  
  ***************************

  Customer Answer

  Date: 09/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I am rejecting this response because:there was absolutey adequate space fo the pods placement-( I live on 3 acres)and when they were delivered NO damage to my tree was done - but the Two drivers that picked up the pods were definitely negligent in driving the PODS out.  If they were not then explain how the delivery of the PODS went smoothly witout incident but the pick up resulted in severe damage to my tree??? The PODS did not move from the spot they were delivered to????? I never signed any waiver releasing them from responsibility. Those drivers ripped that tree apart and I  have 4 witesses that will testify to that effect!!  This was negliecnce-  the administrators for PODs were not there so how could they know.  They didnt even  send anyone to my house to see the damage done and that there was plenty of space to load and unload those PODS. How dd they investgate this incident?? By asking the drivers???  I hold them completely responsible! It was brazzen negligence  on their part.
  
  Sincerely,

  ***************************- PhD

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** was originally scheduled for pickup on 8/16/23. The *** was empty, unlocked, and had clearance during that estimated pickup window. The pickup was not completed and the pickup window was changed to two days later. After calling to ask why this happened, there was no specific note from the driver and the customer service representative said they werent sure, but reassured me of the new pickup date. To ensure this wouldnt happen again, I spent hours of my own time (that I should have been attending medical school lectures) making my own signage, borrowing cones from my apartment management company, and roping off an area to allow the truck to pick up the unit. I confirmed twice every day that the pickup would occur within the stated window, with representatives confirming every time. The same thing happened three more times, again with no call from the driver and no explanation. I became suspicious that a driver never actually came to do the pickup, as there was no proof of this, and stood outside the entrance of my apartment complex during the latest promised pickup window. The driver called me and said he had arrived, and when I asked for details to help him locate the ***, he hung up and was unable to be contacted. I was standing at the only entrance to the complex, which is gated, for a total of an hour and a half. At no point was there any *** vehicle entering or exiting the gate. After this, I contacted the company at least 5 times and they promised someone would be there within the estimated window, then in an hour, then in ten minutes. Nobody ever came and the pickup was pushed another 2 days.

  

  Business Response

  Date: 08/25/2023

  I am in receipt of your correspondence concerning PODS customer *************************************************** August 25, 2023, contact to discuss the issue was initiated with ******************** in order to address her scheduling concerns and work on a resolution. 
  

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report that "my pods" uses predatory practices. I rented a pod and understood that I would pay a drop off fee in **************** and a transportation fee. I have since been billed a pick up fee and an additional month rental fee. I can agree to the pick up fee (although I wasn't aware of it). However, I cannot agree to the additional monthly rental fee of $376.95. I was not given any choice in the date that the pod was picked up. It was initally delivered on 6/27 and then delivered to ***** on 7/25. I drove across the country in 5 days so that I could empty the pod on 7/25. It was empty on 7/26 and moving forward. I was given a pickup date of 8/7 by the company. I DID NOT request this date and the pod has been empty since 7/26. In fact, I was back in **************** and I was not using the pod for storage. The pod was available for pick up on 7/26. I do not feel that I should pay a rental fee for an empty pod. I did not request an additional month or a pick up date of 8/7 (I was given this date by the company). I did share this complaint with the company as well (with no result).

  

  Business Response

  Date: 08/25/2023

  I am in receipt of your correspondence concerning PODS customer ************************   On August 25, 2023, contact to discuss the issue was initiated with ************** in order to address his scheduling concerns and work on a resolution

  Customer Answer

  Date: 08/26/2023

   
  Complaint: 20431329
  
  I am rejecting this response because: At this time it is simply an email saying they will review the issue. I did respond to the email and will continue to communicate with the company when and if they reach out to me. Until there is a resolution, it is still a complaint. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/29/2023

  I am in receipt of your correspondence concerning PODS customer,***********************. As of August 29, 2023, we have resolved all concerns with ************* to his satisfaction.

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I contacted Pods and was given a quote with a final price and a timeline for delivery .Once my items were in transit I was told it will take a week longer thatn what I was quoted and there was nothing that could be done to honor the quoted time line. I was then overcharged $1438.21 and was contacted about picking up the pod over the phone . Due to late delivery my window was cloe to the one month rent but I was told over the phone I would still be within the one month rental when it would picked up. After several emails and hours on the phone I was refunded $1438.21. Now I am being charged $412.47 for a second month rent I had it upacked in 2 hours and contacted them several times to pick it up sooner than scheduled date. It was picked up on scheduled date there is also a $195.28 charge that I am not sure what its for . I have provided 2 emails that show final price to be paid and ***** business day delivery time. Pods refused to reverse the charges so I am asking for help and to warn others of there criminal business practices.

  

  Business Response

  Date: 08/24/2023

  I am in receipt of your correspondence concerning PODS customer, **************************    On August 24th, 2023, our PODS advocate spoke with ************************* about the billing and other concerns about the move.    We look forward to working with ************************* in the hope of reaching an amicable resolution. 
  
   We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  

  Pods has refunded me my money so yes we can close my complaint . However the way there business practices is wrong and others should be warned.

  Thank you for your help,

   
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with PODS in Nov. 2022 and since that time until June 23,2023 they have taken the money out of my account every month. July 14th, 2023 I tried calling them to come pick up the empty pod. I could not reach anyone and after 45 minutes on hold, I had to hang up as I was at work. I finally sent a message to them that night through social media and was assigned case #********. They stated a Solutions Team Specialist would contact me within 24 hours - Did not happen. I continued to call, even held on for 2 hrs and 26 minutes. The only people that will answer are the ones in the sales department, when I tried to tell them what was going on they said transferring you to that department, forever hold again! I have all the dates and times of the many calls I made. I did contact "Chat" waited almost an hour and finally reached a guy, explained everything, he said he would be right back he was checking on something, then I receive "no agents available" and it ended. I tried again and again and finally reach another person. She told me she would have the *** picked up within 3 days and would put pick up ASAP - they never showed. Meanwhile, every 2 days they try to take $255.73 out of my account and get declined. TODAY they are trying to take $511.46 out of my account. I call that stealing. They do not have my authorization anymore to take any money from me. They have not picked up the pod and now I want them to pay me $100.00 a day storage fee for leaving their pod on my property! This company does not have any customer service, they lie and try to steal from you. I did get another case number ******** from ******** who says she reviewed where I only called 2 times, funny, but she never mentioned all the calls I made from my office, my cell and my sister's landline. Only 2 times did I reach someone and she says thats not enough so she said pay the $255.73 and they will come get pod. Now they are trying to steal $511.46 from me! I want $100.00 a day from July 15th until they come get it!!

  

  Business Response

  Date: 08/24/2023

  I am in receipt of your correspondence concerning PODS customer, ********************************     On August 24th, 2023,contact to discuss the issue was initiated with ******************************* in order to address scheduling & billing concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ******************************* have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.